My husband just stopped by Albertsons to pick up cupcakes for a guest. He was standing in line with an elderly lady behind him. The checkers were laughing, texting, and were acting a bit out of control as if there was NO manager on site. While they were standing waiting to be acknowledged, another employee arrived and cut in front of the two and proceeded to check her items out. They remained laughing and texting on their phones, just going along their merry way, with absolutely no respect for the customers waiting to check out. There was an assistant manager who was also contributing to the chaos! Another employee, not the assistant manager, offered to check my husband and his cupcakes on another register. This young man grabbed the cupcakes and turned them upside down, smashed the frosting, ruining the cupcakes! My husband was very upset and told them, never mind, keep your smashed cupcakes. As he was walking out of the store, the employees that were causing the chaos, yelled at my husband in a derogatory attitude, "bye, have a nice day" while laughing at him and utterly disrespectful! I decided to call the store. I asked for the manager, not the assistant manager (as I knew he was involved, and I wanted to speak to his boss),the young man on the phone stated that he was the assistant manager. I asked him if he was involved in what just happened, he replied, "N0" I proceeded to tell him the story and I noticed that he was not very nice or helpful. I hung up and called my husband and found out the the very person I just spoke to was the assistant manager that allowed all of this to happen! He LIED, he covered up for his wrong doings and his employees. I would like to have a "real" manager contact me immediately. We must do better in our community, we must treat everyone with respect, and not run our local stores as a free for all, filled with young adults, who do not care about their job, store or customers. I am outraged at the customer service and the assistant manager who lied and who did not send my call to the appropriate manager on staff. I would recommend NOT going to this store until they rectify their staff and treat people respectfully.
Maria the manager just called me and I went ahead and changed my one star to 3 stars. The reason I did so, was not because the incident didn't happen, but it was her kindness that was appreciated. She did not offer anything, just a sorry. We both feel bad my husband didn't get his cupcakes. He is not convinced to go back. read more