I am really disappointed in this company. I used them for a move from San Diego to Chicago. We used the ABF trailer option. We paid for the option where we pack, they move, and they unpack. First, the trailer is HUGE. Our apartment complex almost didn't let them leave it on the grounds because it is so big. That's not that big of a deal though. What really upset me is that when our things were delivered, they were badly damaged and many items ruined. Our coffee table was destroyed. 2 prints were destroyed. A lamp was destroyed. Many of our bookcases, headboards, etc had many damaged spots in the wood. Our policy did not provide full coverage, but it did provide for partial coverage. However, when I submitted my claim they refused to acknowledge it. They denied me twice before I filed a claim with the BBB. They have continued to refuse to compensate me anything for my losses. They said that they didn't pack it and can't verify the integrity of the packing. We used blankets and packing material. Because they won't acknowledge any fault, the only option the BBB has is to conduct mediation but at a cost to me. I'm not going to go to mediation and waste any more time or money on this company, but I am really dissatisfied. read more

These guys are crap! Do not use them! The first day was good 3 people showed up to pack my stuff into boxes. The packers were very nice and they all spoke english. The second day was a different story! Only two people showed up to load 8,500 lbs of stuff. So one guy was the driver/loader and the other was cataloging everything. The driver barely spoke english. I called the company to complain about this, they talk a good game on the phone so don't let them fool you. Actions speak louder than words! "Yes sir this is definitely a problem, we will fix this issue right away! You should not have only two people packing and loading 8,500 lbs of house hold goods." Yeah the movers started at 9am and did not finish until after 8pm. Now onto the delivery day. Out of 5 guys only one guy spoke English. We gave them water and some McDonalds burgers hoping to get some good treatment! Hell no! These guys were horrible! As they were unpacking and removing boxes they stole several items! One of which was my son's XBOX 360! I filed a claim and called them to tell them about it. I was told, "We take stealing very seriously, do you have proof?" No I don't have proof? I didn't know the stuff was missing until I put my house together! I know my son's XBOX was there when the boxes were packed! Avoid these guys at all cost! read more

This review is for Moving Staffers, Wichita Falls, TX. I used them to pack ABF Relo-cubes in Colorado. I just unpacked the cubes in Maryland and there is so much damage, it's unbelievable. It's especially unbelievable because we provided moving blankets, ratcheting tie-downs, and other supplies designed to ensure the safety of our belongings. We also tried to help load the cubes and/or supervise the loading, and a Moving Staffers employee called us to tell us that we had to let the Moving Staffers employees handle everything "for liability reasons" and "because they know how to pack a Relo-cube." When I opened the Relo-cubes, the first thing I noticed is that Moving Staffers packed a flat panel TV on its side. The TV was in its original box and clearly marked "THIS END UP." Numerous other boxes marked "FRAGILE! THIS END UP" (which also had arrows on all sides pointing up) were packed on their sides, or upside down, or had heavy boxes placed on top of them. My set of large gardening sheers was poking INTO a soft-sided bag (looks like rolling luggage) that contains expensive photographer studio equipment. I've posted some photos; it's shocking to see the sheers - way up towards the top of the container - sticking out of my belongings. Moving Staffers also failed to completely wrap my leather couch in the moving blankets and then put a table leg with a screw sticking out of it directly on top of the couch, ripping a nice hole in the leather. They also stacked my wooden dining room chairs in a configuration apparently designed to cause maximum damage. When I initially booked Moving Staffers, the web form said there would be a place for me to select insurance. Imagine my surprise when, upon completing the web form, I found no such place. The confirmation immediately arrived with a notice that I had "waived all insurance" (I most certainly did not!). Fortunately, my homeowner's policy will cover the damage. But seriously, stay away from this company! read more

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They handled the move on both ends (GA) and (CA) for our recent move. They GROSSLY underestimated the cost and added additional charges to our credit card without our authorization. The ones in GA did a good job packing and loading the PACK RAT containers but the movers here were a nightmare. They didn't show. After several calls to our move co-ordinator, she finally got three guys here. They had NO supplies. They had to borrow everything from us....even a pen and paper to write out the order. They had no dolly...no scissors...nothing. Albert Moving and Storage goes by different names. The name they used for our move was Moving Staffers. My husband filed a complaint with the BBB against them and it is in arbitration. BBB said they have had numerous complaints against them. The lady at Pack Rats had recommended them but I asked Pack Rats not to ever recommend them again. I hope they will not. Do not use this company! read more

Military move. This is the company that delivered our goods(not packed). This by far the worst PCS move ever. Lots of our items were damaged, broken or missing. I really doubt this company will do anything to help us but we are going to call and ask if they have found some very important boxes that have my husbands boot camp photo and other family photos. We are blaming all those involved across the board. From those that packed us up to trucker and Albert. Our items were not treated well at all. I know some of you do not have say when it come to Military but at least keep an eye on the movers and make sure every single box and item is accounted for. My sons first ever bike gone :( .We will be filing a complaint with the Better Business Bureau and you all should as well. UPDATE: My husband called about the missing boxes and the guy on the phone was quick to apologize and make sure the manager over at the storage area would get on it and look for the missing items and says bye. Not once did he ask for name, address or any identifiable information that would help them locate our items or who we were. Liars. read more

AKA "Moving Staffers." I was ripped off to the tune of $350 dollars. My complaint letter is a s below:Our movers were finished in under two hours. We really don't appreciate you leaving a message 5 minutes before closing on a Friday regarding fraudulent billing practices. I will dispute any and all charges beyond two hours as THE MOVERS WERE DONE IN UNDER TWO HOURS. WE TIMED THEM! You should know they showed up an hour early, 7:30 AM on a Saturday. This smells like another shady practice: catch the client before their ready in hopes of charging an extra hour. We were impressed at their speed despite this tactic, but I see your trying to get extra time regardless. And not only one hour...two! We're both disgusted by this and will be quite vocal regarding our mistreatment (and robbery). - XXXXXXXXXXXXXXXXX, Moving Staffers Victim and Veteran read more

Though the men who helped me load the truck did an excellent job (they were from a moving company in PA), the same thing cannot be said for the people at Moving Staffers who were supposed to schedule the appointment. I was told I would have three men come to my home at 10:00am; instead, when I called the moving company that morning to coordinate the movers' arrival with that of the ABF truck, I learned that my appointment had never been scheduled (the manager said this is a recurring problem with Moving Staffers), and it was uncertain whether he'd be able to get anyone out to my house at all. As it happened, he was able to send two men (not three) out at 2:00pm (not 10:00am), and while they completed the work successfully, it finished several hours later than I had planned, delaying my family's departure. I then spoke to a customer service representative about this matter, and she snidely insisted that Moving Staffers was not at fault in any way. Given this experience I would not recommend Moving Staffers to anyone: I would have done better setting up the appointment myself, as I did for our destination address. read more

These people are the worst. Only person even slightly caring is Carlito. The lady who works at the office "Jenae" or something, WORST customer service ever. It was painful dealing with her. I work in customer service and lady that is not how you treat customers. Talking over them, not letting them get a word or question in, raising your voice and basically trying to prove you're right. Customer is always first. My husband and I are both military and the DoD will hear about every word of this. I give a star for Carlito but hats about it because that Del Rio office was total crap. If you get them...man just move your own stuff or quickly get another company, not work your troubles to deal with these people. read more

I used Albert Moving and Storage several years ago for a move from Texas from Virginia. Albert loaded my belongings into a truck belonging to ABF. ABF referred me to Albert for my packing and loading. I was horrified to find that all of my belongings where damaged or ruined in this move. I was in the hospital and unable to observe the movers. I had valuable art, antiques and furniture which where not padded or covered. The items where not secured properly and it appeared as if everything had fallen and then where thrown on top of each other. When my furniture arrived in Virginia it looked like it was in a junk pile in the back of the truck and covered with scratches and some material thought to be toxic mold. They would only pay pennies on the dollar for the damage done. My furniture had to be isolated in a basement due to concern of black mold. I spent months getting estimates on literally every furniture item, having my belongings isolated to a basement while they where tested for black mold. I spent over 6 months taking my things to repairmen to fix gouges, scratches and clean black and white material off my valuable antiques, art, furniture and household items. My time alone was not covered. My dining room chairs have rips in the fabric and a large picture frame was unfastened at the corners and needed to be reinforced. My china cabinet needed refinished as well as a lamp. Coffee tables are scratched and home office has a ruined file cabinet and desk that does not stand upright. Every item I own needed work and I was not compensated appropriately. If you value your belongings do not use Alberts because they do not care. read more

Coordination is poor. Move-in address provided months in advance, then "customer care coordinator" informed me they could not deliver because they had no move in address. Then QA department defaults to an excuse of not being able to accept next day as the reason. Even though the coordinator admitted to the address as being a problem. Still in hotel awaiting shipment of property. BTW driver indicated they would not be able to get the shipment there the next day since it took them until 6 pm to finish loading and it wasn't a local move. Disconnect. I would have been reasonably happy if the coordinator would have never let slip that they didn't have a delivery address...that part is irritating. Then the back peddling by the QA department was insulting. Not expecting stellar results on destination delivery given the lack of oversight thus far. Hopefully I'm wrong. read more

Sloppy business ethic, poor communication, EGREGIOUS "record keeping". We contracted with "Moving Staffers" back in May, to help coordinate a move out, 3 months' storage and a move in. They work with ABF (sort of). Moving Staffers informed me we would have an ABF truck between 8 am and 12 noon on Tuesday. Truck didn't show up. I called to see what the holdup was, and ABF had no record of a truck being listed for dispatch. ABF managed to come through, however, and a truck arrived by 2 pm that day. The movers were sent the next morning. I had explained to the "Moving Staffers" representative that we had a large, heavy and fragile china cabinet that would need special handling. Otherwise, contents of a 5-room house, normal handling and regular protocols. This was ALL communicated to the "Moving Staffers"... but they didn't bother relaying this to the movers they "arranged". We got 2 movers who panicked and wanted us to sign a waiver of responsibility. The two of them and I managed to load the piece, but not without a lot of whining on their end. They threw boxes on top of other items marked "FRAGILE", loaded nothing high or tight... and cost us more, being charged by the footage. We ended up having to rent a UHaul in addition, because there were so many items they couldn't get onto a 27 foot truck. Enough, already... we paid them and went our way. Somewhere along the line, "Moving Staffers" became "Albert Moving". In July I contacted them to alter the plan slightly, as our move-in date was rescheduled for August instead of September. There would be no need to store our belongings in August... the ABF unit would be delivered August 3rd and we would need the move-in assistance on August 4. But when I called "Albert Moving", the representative said I'd have to contact a moving company. He gave me 3 names of independent movers they had worked with before. I made the calls & arranged a contractor. ABF was on time on Aug 3. The mover didn't show up on the 4th. I called him and he was double-booked, didn't have a record of our move, but arrived that afternoon. He was great - we paid him and went on. But Moving Staffers has no record of this. They charged our debit card again, expecting to send another team of movers on Sept. 1. They have no record of my calling in July to change the arrangements and it's "not their policy" to refer names. They want a "cancellation" fee. We didn't "cancel"... I called to change the date specifics, and THEY didn't keep records of it. 1. Keep better records. 2. Keep tabs on your employees who DO give out names over the phone. 3. Consider careers in forestry. Moving services are evidently too much for you to handle. read more

Very poor communication! Already messing up my packing and pick up dates without returning my call or email. Looks like they are rushing us to move. read more

This is the biggest rip off company in the world. First they need your credit card to hold your reservation - then once they have your credit card - they get to charging for all kind of stuff. First off they hire movers who do not show up at your home at the time promised. They are guaranteed to have you pack by a certain time - no way - then you are guaranteed a price - biggest rip off of all - carla perez is the biggest con person of all - promising all kinds of stuff and not holding true to any of it. Upon her first call she says they are experts at guesstimating how much it will cost for your packing - "trust them they have this down to a science". After they pack up all your stuff - you have to sign a blank receipt saying the movers are finished but what you are signing is the right for them to steal your money right off of your credit card - so when you dispute the charges - they say well you signed a receipt - yes I did a blank receipt saying the guys were done packing. They have this bait and switch down to a science as they have been doing it for a while. PLEASE DO NOT USE THIS COMPANY!!! I was quoted around 2000 for packing my home ( and this Carla girl told me this was an overestimate just to be safe) and they stole 5000 from my credit card - I AM GONNA LET EVERYONE KNOW ABOUT THIS MAJOR RIP OFF FRAUD COMPANY. I AM AN AMERICAN CITIZEN AND I DONT DESERVE TO BE STOLEN FROM IN THIS MANNER. All the while Carla Perez is assuring me that everything is going to be ok - as they hold all of my belongings hostage - I HOPE THESE PEOPLE ROT IN HELL FOR THE WAY THEY STEAL DECENT PEOPLES MONEY!!!! you rip off con artists! read more

This review is for Moving Staffers, which appears to be another name for this company, but is generally a shady operation with little to no paper trail. Customer service before the moving service was great - everyone was responsive, etc. Come moving day, it became clear they essentially didn't communicate with the people they contract. They sent a crew of 2 on a job that required packing and loading an entire 2 br house, including several heavy items which they specifically asked me about several times. The results were easy to predict. The stairs and hallways in the house have significant damage after the job, including holes that punch completely though the plaster and huge dents in the hardwood. There are several items that are damaged, including a china cabinet with a leg that was broken off and fractured part of the bottom and a treadmill with several metal pieces bent or snapped. After contacting Moving Staffers, I was pretty much told that they were sorry about my things being damaged, but they weren't going to do anything for me. I guess they plan on taking the stance that the items were supposedly broken in transport rather than loading and push responsibility onto the moving vendor? Stay far, far away! read more

Military move.....I see a common theme. I was allowed 11,000 lbs to move. The original estimate was 10,000. Now they say the weight was 12900. I requested a reweigh.....Well it never got reweighed. I made a claim of nearly 30 broken items. This company is crap. I will also be filing a complaint with DOD. Hopefully they will not receive military move contracts any more. read more

Moving staffers quoted me a price of $456.00 for a moving truck and 2 movers. When it came to moving day, I had to rent a U Haul truck because the movers did not have one. Since the movers did not have a truck, my home could not be packed at 9:30 a.m. 4/28/12 as promised. I contacted moving staffers and they found a new mover, but they did not have a truck either. This is why I had to rent a truck. The new crew did not get to my house until 7:30 that evening. About 3/4 of the way through one of the employees quit and walked off the job, leaving me and a friend to help the one mover left pack the truck. Yes I had to pay to pack my own house. By the time the mover got back up it was 12:30 a.m. The now 2 movers finished packing and we drove to the new house. By the time it was all said and done, the movers left my new home at 4:00 a.m. I contacted moving staffers as I requested a full refund because this was all their mistake. In addition I wanted to be reimbursed for the rental truck I had to rent. After talking to Scott, one of the upper management people, I was told they would only charge me $400.00. So basically they gave me a $56.00 credit and they did not cover the cost of my rental truck. In addition, I told them when I made my original sppt. not to charge my credit card, but they did anyways. Of course they charged my card before the move happened. This is poor business practice and I feel that I am due for my compensation than what they gave me. read more

Zero stars! #worstmoveever hardly covers the unacceptable service by Albert Moving. Since this was a military move, I will also file my complaint with the Department of Defense to recommend this company be removed from the current and any future DoD contracts. We replied to an email on 20 JUL, asking for details on the delivery date so we could adjust our travel plans. We heard nothing back till I called them on 24 JUL, the day our truck was loaded. That was the first time we heard that the delivery would be 27 JUL. We asked for 28 JUL to allow safe travel for us and so we could make hotel reservations. Two hours later, I called Albert again, only to be informed that 27 JUL was firm since the unloading crew was already scheduled and could not slip one day. So, before the truck was loaded, my wife had to strike out on her own for a 1633 mile trek to be in Colorado Springs on Monday to receive our household goods. Now this is where their lack of customer service and coordination goes from totally unacceptable to absolutely absurd because there is no crew there as I type this on 27 JUL at 1000 MDT. Moreover, we've been informed that the crew is scheduled for 28 JUL. If we're lucky, a pick up crew of doubtful experience and expertise will off load our stuff today. We have moved 23 times (including 4 overseas moves) in 34 years of service to our Nation so I know of what I speak when I emphatically state that this is the worst moving company ever! read more

This company deserve a negative stars! The military paid for our move and we didn't have a choice but to use this company. They hired unprofessional people to pack and load our stuffs. I have witnesses and photo evidence. I will file a complain from this company and also the military who booked our move. Stay away from this company! read more

I had set up to have a team of loaders and unloaders from moving staffers for my upcoming move through ABF. I got a call 3 days before they were scheduled to load my truck to tell me that even though I had a reservation they were overbooked and would have to move to the day before or after, which was impossible on my end because of when the truck was arriving. I called to resolve the problem and they were complacent, I ended up cancelling my unloading services as well because then they told me they were reserved for the day after I had agreed to and couldn't trust that they'd show up at my new place. I'll recommend ABF U-Pack to others, but never Moving Staffers, find someone local! read more

Albert did a military move for me from Missouri to Indiana. They handled all the logistics part of it. Anyway, I only owned one lamp and they lost it. I probably had 3 rooms worth of stuff moved and they lost my only lamp. My biggest problem came when they moved me in and the walls were damaged by the moving guys. Since I didn't see it that day (saw it the next morning and took pictures) they said they wouldn't pay for the damage. I believe they were questioning my integrity, and as a service member (the Army paid for the move) you figured they would be more considerate. They basically took advantage of the Army moving me and were probably way overpaid for what they did. I paid for the damage, end of that. I'm going to continue to rate them low on other websites as well. read more

Can I rate a less than zero? The absolute worst moving company that I have ever dealt with! Unfortunately I wasn't given an option as to the moving company of my choice so the Army chose the cheapest (and in my experience the worst) company to move my household. STAY AWAY from this company. The price is not worth the headache. When they say the cheapest...that's what you get. Cheap service and cheap work oh and cheap delivery as well. Your $2,000 sofa is now worth $200.....Find another company, this has been my personal experience......ALBERT MOVING & STORAGE IS A JOKE! DO NOT.....REPEAT.......DO NOT USE THIS COMPANY read more

The men who moved our things were terrific. However, the company made additional charges without notice after the move had taken place. I would be careful using this company. You are better off finding a local mover, since this company just contracts out with local moving companies in your area. I would not recommend this company at all. be careful. read more

Garbage! Don't expect to get your claim settled in a timely manner. Their customer service needs a lot of work and they don't give you a since of "help the customer" attitude. When I got my furniture back from storage it smelled like cat pee and a couple of my big items that were damaged they didn't want to pay for. read more

We used Albert Moving to move from St. Louis to WI. The movers damaged ten pieces of furniture due to poor packing. We received a check for $557. One item was a $4,000 early American desk that cannot be fixed. Our furniture was scratched, dented, punctured, and ruined. One antique table was completely sheared off. Pay more and get movers who are responsible and careful! read more

If I could give negative stars I would. God, this is awful company and they take advantage of military personnel. They moved my family and I from the east coast to the west coast, and did not use ANY packing materials on our furniture. I literally ran to Home Depot and bought packing pad, blankets and ran home to cover the items myself. The truck driver had his girlfriend help load my items because they were in a rush to go on vacation. Net result to my move = over $30K worth of damage to my items. They hired an inspector to investigate my items during the claims process and subsequently fired him after he wrote a report that identified Albert Moving and Storage as being negligent. DO NOT USE THIS COMPANY!!!! read more

They also go by Move Builders, but same company. Used them twice. First time had a couple of minor damaged pieces. On move back requested same service. Told A+ loaders not available, but they'd send someone just as good. They sent incompetent idiots. We kept questioning them as they were not going to ceiling of trailer as first movers had. They weren't roping off each section or wrapping furniture in packing materials, all as first movers had. They assured me they knew what they were doing and everything would be fine. When trailer was opened at destination, OMG it was a disaster! We had so much damage due to metal items placed on wood items, everything bounced all over and shifted, boxed marked fragile crushed on bottom of piles. Company does not stand behind anything and after 7 months of them losing my claim form, not returning calls, I went to BBB. They couldn't decide and have sent it to arbitration, which will cost me more money. Already out so much money can't do any more. They are rude, liars, and do not stand behind their services. I would not recommend anyone use this company!!!!! read more