Smart move damaged multiple items and walls/doors in the house. Some of these pictures I posted…read morehere were taken by the movers themselves, who took responsibility the day of the move. Over a month later and they have gone totally silent! Multiple calls and emails to the local agent Derek, and the corporate office in North Carolina. They all say they are concerned and working on a solution but do nothing and hope you just go away. Save yourself the trouble and expense of having to repair and replace your home and property and avoid Smart Move! If they have the ability to respond on yelp. I'm sure they will with more excuses like they did with my google review. (This isn't even everything that was damaged by Smart Move in the pictures, I have more Pictures, these are just a sample of what was done.)

I rarely leave reviews but this move by the crew at Smart Move was absolutely the best experience…read moreI've had in many years. I was moving myself from Colorado to Georgia using my own truck and trailer. Unfortunately a series of incidents rendered my trailer unusable and the insurance company needed the trailer emptied. I contacted Chelsea Stegall at Smart Move in Wichita Falls Tx and she set everything into motion. She and her husband Derek evaluated what was on my trailer and gave me an estimate to move my stuff from Wichita Falls to Georgia which I felt was MORE than reasonable. I needed to be in Georgia by Sunday evening and they said they would make it happen. Derek and his crew consisting of Stephen, Phalon and Chandler agreed to meet at a parking lot near my hotel Friday afternoon and transfer everything from my trailer to their trucks. Friday afternoon rolled around and it turns out that the trucks promised by the rental company were not going to be made available and this is where Chelsea and Derek's customer service absolutely shone. Derek and one of the guys traveled as far away as Dallas/Ft Worth in order to secure two trucks and bring them back to Wichita Falls in order to keep my move on track as best as possible! Chelsea and Derek both had said that customer service was their priority and it was rapidly beginning to show. Chelsea called and assured me that the transfer from my trailer to the two trucks would definitely happen THAT evening and it did! The crew arrived by 5pm and were done by 10pm. It needs to be noted that this was done by a crew that had been working since early that morning and yet they all wanted to make sure that my bad situation was further impacted as little as possible by going above and beyond the normal service most other companies would have provided. The following Monday morning Derek and Stephen and two local guys showed up at my storage unit and unloaded the trucks into two different units in quick order. The owners Derek and Chelsea plus Stephen, Phalon and Chandler definitely are NOT giving lip service when they say that their customers satisfaction is their number one priority. ALL involved were able to help me reduce the incredibly high level of stress I was experiencing to near zero by going completely out of their way to move me from my wrecked cargo trailer in Wichita Falls Texas to Georgia in a few days time. If you are considering moving anywhere at all I can't express highly enough that Chelsea, Derek and their crew at Smart Move is THE absolute wisest choice you can make!

Love, love these guys! They helped us out in a pinch and were quick, kind and very helpful. I can't…read moreremember their names (this was back in April) and my guy's been in hospitals pretty much nonstop for 7 months. Called this company and they moved empty boxes for us on top of moving a few things into storage. Best part? My car had to be towed and they helped me find transportation! Above and beyond ~ so grateful! I will be using them in the near future, to move out of storage. Hard working and honest. Cannot ask for more!

Great movers! They were on time, fast, friendly, knowledgeable, and gentle with our things! I…read morewill absolutely use them in the future if I need movers and highly recommend them!

Really satisfied with the service provided by UPACK. Moved a small apartment contents, utilizing…read morethe ABF trailer option. Loaded at my leisure, called them, and promptly pickup once done. Delivered overseas(Puerto Rico) and since I did the correct and properly loading, all arrived, three weeks later. Saved over 10k doing it this way, believe me you!!!Would do it again using ABF Trailer option and do recommended it! Rivera-Puerto Rico

We used U-pack because Pods didn't service the area around Fort Sill in Oklahoma. After getting a…read morequote and getting everything set-up, it was pretty much seamless. The trailer was delivered the day that they said. We got packed and had one issue. One side of the bulkhead used to lock our items in was broken. We called the dispatch office and they got us a new bulkhead that day. The trailer was hauled to the area near Fort Bragg, and with our free month of storage coupon, we paid nothing for that. They delivered the trailer on the proper date, and got it unloaded. They came the day after I called them to pick it up. I recommended them to my daughter and son-in-law who are making the same move, only on the military side.

John Smith and his team did an incredible job! They showed up a few minutes early and worked…read morequickly and carefully. They wrapped everything and treated our belongings with care. They covered the floor of our old home and our new one to make sure nothing got tracked in during the move. They were so helpful as we tried to find the perfect set up for our furniture and even moved items a couple of times until we got it right. They impressed us with their professionalism.

The first encounter I had with a plus moving was when I moved to Wichita Falls, Tx. His crew came…read moreand unloaded my unhaul that I had rented. We are not able to lift heavy pieces. Very professional. Then when my husband has transferred 3 years later I called A-plus moving and they moved me from Wichita Falls, tx to the gulf coast regional. Very reasonable on cost and again did a fantastic job. I would recommend them over any large moving company. E Fields

i will never recommend this company. THEY WERE SMOKING WEED AS THEY WORKED. I had to use them to…read moremove a particular weekend. The Co. I had previously used was busy. Many expensive items were broken. Furniture was broken and pieces lost. appliances dented, dishes broken, battery pack to automatic chair was lost. These are just a few of the problems. They have no insurance and are responsible for NOTHING. They told me they had hooked up my washer and dryer so I did a load of clothes. Flooded the house and ruined the wood floors. They charged $2000.00. for a small cottage of furniture. The owner Danny Reeves would not talk about anything.

Highly recommend this company if you're moving! The team arrived on time, they followed directions…read moreto the letter, they were friendly, courteous and VERY efficient. Sorry I don't have photos to share, but I can only hope the movers we've hired to help unload at our new house are as good as D L Enterprises.

Showed up promptly and moved everything without damaging anything. I will definitely use again.read more

Amazing movers! I can't say enough about these guys! Friendly, courteous, careful, professional,…read moreefficient, works quick, fairly priced, JUST FABULOUS!! You will not be sorry when you hire these guys!!

These guys are great! I've recommended them several times for both local and national moves…read more We had our home packed up (they offer packing service too) and they had it loaded, unloaded, and inside the new home across town in 3 hours. I was super impressed and very happy with the pricing.

My husband hired them. If I read the reviews first. I would not have let him proceed. They tell you…read more285 per hour for three men, only send two and then they want you to pay 225 per hour. Then charge you $10 per item to wrap furniture, that was not disclosed prior. They did not try to make things right, you may want to avoid them. If you do hire them, get everything in writing or by text. Also unreliable, they did not show up on time. They said they thought the move was for the following weekend.

I am really disappointed in this company. I used them for a move from San Diego to Chicago. We used…read morethe ABF trailer option. We paid for the option where we pack, they move, and they unpack. First, the trailer is HUGE. Our apartment complex almost didn't let them leave it on the grounds because it is so big. That's not that big of a deal though. What really upset me is that when our things were delivered, they were badly damaged and many items ruined. Our coffee table was destroyed. 2 prints were destroyed. A lamp was destroyed. Many of our bookcases, headboards, etc had many damaged spots in the wood. Our policy did not provide full coverage, but it did provide for partial coverage. However, when I submitted my claim they refused to acknowledge it. They denied me twice before I filed a claim with the BBB. They have continued to refuse to compensate me anything for my losses. They said that they didn't pack it and can't verify the integrity of the packing. We used blankets and packing material. Because they won't acknowledge any fault, the only option the BBB has is to conduct mediation but at a cost to me. I'm not going to go to mediation and waste any more time or money on this company, but I am really dissatisfied.

These guys are crap! Do not use them!…read more The first day was good 3 people showed up to pack my stuff into boxes. The packers were very nice and they all spoke english. The second day was a different story! Only two people showed up to load 8,500 lbs of stuff. So one guy was the driver/loader and the other was cataloging everything. The driver barely spoke english. I called the company to complain about this, they talk a good game on the phone so don't let them fool you. Actions speak louder than words! "Yes sir this is definitely a problem, we will fix this issue right away! You should not have only two people packing and loading 8,500 lbs of house hold goods." Yeah the movers started at 9am and did not finish until after 8pm. Now onto the delivery day. Out of 5 guys only one guy spoke English. We gave them water and some McDonalds burgers hoping to get some good treatment! Hell no! These guys were horrible! As they were unpacking and removing boxes they stole several items! One of which was my son's XBOX 360! I filed a claim and called them to tell them about it. I was told, "We take stealing very seriously, do you have proof?" No I don't have proof? I didn't know the stuff was missing until I put my house together! I know my son's XBOX was there when the boxes were packed! Avoid these guys at all cost!

The man I spoke to on the phone was great. Friendly, helpful. Once I scheduled the move, the…read moreproblems began. They rescheduled me. Four young guys showed up in a uhaul over an hour late. It look FOUR hours for 4 GUYS to load and unload a 720 sqft ONE BEDROOM apartment. Active Movers charged me over $1300 for a local one bedroom apartment move. They slow walked every single piece. Most of the time 2-3 guys would be working, the 4th was hanging out in the truck. It's almost comical how slow they worked, except the price more than doubled from the initial quote. The guy on the phone quoted me $100 for mileage. I gave him the addresses. He knew exactly where we were going. The mileage charge ended up $233. Over double the estimate. They charge professional mover prices, and they are not professionals. Bumped and banged furniture, hit every doorway with dolly or my stuff. To add insult to injury, unless you pay with cash or a check, they charge customers a 3.5% processing fee for credit and debit cards.