I got great customer service. Albee baby care for every client they have and products are great value.

Came to shop and gain knowledge of baby strollers and car seats. This shop has a universe of baby products and the staff is extremely friendly, but more importantly, knowledgable about everything in the store. Their prices are very competitive and they offer a rewards program, allowing you 20 percent off their already decent prices. This is a must go to place to see different products rather then just see pictures online. You come in a novice. You leave an expert. read more

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250 reviews and less then 3 stars. High pressure sale tactics. Final no returns and non standard business practice. Bunch of unprofessional unqualified employees that are more like janitors read more

Repeated attempts to replace a part on a Valco stroller continues to prove difficult. I have emailed both Albeebabee and Valco to no avail. Valco keeps referring me to Albeebabee. I've filled out the forms and emailed for nearly 4 months with no response. We loved our Valcobaby duo stroller. All it needed was a minor repair. Its also sentimental since our neighbors chipped in to buy it and the expensive add ons. Its rare to receives such bad customer service. read more

Albee Baby - Left wheel slants so much we can no longer move forward. - Children's Clothing Near Me - New York, New York

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I ordered a car seat and used Apple Pay to make the purchase. Order was confirmed via email. The next morning, Albee Baby emailed me to tell me that my order has been cancelled due to being flagged by their fraud prevention software. I was then informed that I can replace the order using a PayPal account. This is absurd. I will not create a PayPal account when I can just order the same car seat elsewhere. I was just trying not to use Amazon or Walmart. read more

I've had a great experience ordering from Albee Baby. They always answer right away and take the time to help with decisions. They're knowledgeable and efficient, orders come fast. They also have good open box items and nice registry feature. read more

Ordered an activity center and it was missing parts. I called albeebaby and the guy was SO RUDE. He said that I shouldn't call them and sounded like I was wasting HIS time? Like dude it's your job. Do better. Don't buy anything from here. read more

I ordered a wonderfold quad wagon, online. Shipping was fast (2days in transit) and free, as the wagon was destined for Michigan. I saved over $100, in comparison to other online sites, including Amazon. The wagon arrived in perfect condition. read more

Found out that they charged my credit card for an order in June. Just realized today we never received the item that was supposed to ship early July. Called them and they had internally canceled the order but never refunded me!?!! Five months later I had to call to point out they were keeping money without shipping the item, and they were rude and acted like it was not their fault. read more

The only reason we purchased from here was due to a store credit that we needed to use. Ordered a car seat and additional base. When I opened the boxes, both were over a year old, bringing them one year closer to their expiration date. Reached out to customer service, never got a response. They also have a poor return policy that charges the customers for any items shipped back. Usually small business that try and compete with giants like Amazon or Target will offset their competitive disadvantage with things like amazing customer service, consumer friendly policies, unbiased reviews etc, however this company offers no advantages over purchasing from other stores. read more

I bought this last week from here and it came in a a box that was in a terrible condition. I'm not sure if they sent me a return or just a product that had been sitting in a bad condition warehouse for many months. The Stroller has 2 horrible screeching noises that are not fixable. I contacted Albee Baby and they could care less even though I just opened this the day before. They washed their hands and sent me to the manufacturer to deal with weeks of going back and forth even though this was still within the 30 days of purchase (it had actually been a week since we bought it). I would recommend going somewhere else, probably amazon and if you have any issues there it will be resolved immediately. read more

I was desperate for a car seat. My newborn grandson (a premie)was not allowed to leave the hospital because he was unable to breathe properly in the carseat which had been given to him as a hand me down. I ran to Albee and spoke to the car seat expert. She explained exactly which kind of kind car seat was safe for a newborn and how to safely buckle the baby in. Bought a car seat at a reasonable price, ran to the hospital and baby was allowed to come home! Thank you!!! read more

When expecting, Don't waste your time going anywhere else! Ask for Selina for informative and exceptional service! read more

We bought 3 carseats (2 nuna revv and 1 maxi cosi which turned out to be a dangerous unsecure design). We returned the maxi cosi and they received our return july 26th and ignore all our efforts to get an update since then.. They kept all our money and the carseat. We called and the lady cut us off after we gave the order number, rudely saying "we'll check the warehouse. BYE" and then she hung up! We emailed, and got no responses multiple times. We commented on their instagram posts and they said oh no we are so sorry, DM us and we'll help you. We DMed them and they didn't even reply since 5 days ago. read more

Purchased wonderfold wagon w2 luxe on 9/21/22 and received confirmation same day that order was shipped. UPS tracking indicated shipping label created, but no indication that product was shipped. Called albeebaby on 9/27/22 for update on order and was advised that they need to process the order again as it most likely hasn't shipped. Then why did the email confirm that product was shipped? This whole time I thought UPS wasn't providing updates. Do albeebaby not go back to orders to see if they have been processed correctly and shipped on time? If you do go with albeebaby see below: 1. Their policy indicates product to ship in approximately 2 business days and up to another 5 business day for the carrier to delivery (west coast). Contact albeebaby if your tracking update says label created for more than 2 business days and don't trust their email confirmation indicated shipped. 2. Upon research, found out that products are older in terms of product manufacture; hence, the reason to why it may be cheaper than other retailers. We purchased knowing this and didn't mind. 3. Read the Yelp reviews and don't trust their product reviews on their website. Looks like they only post the 4-5 star reviews. read more

Albee Baby - Children's Clothing Near Me - New York, New York

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I bought 2 bugaboos from here. A bugaboo chameleon and a bugaboo "diesel edition" from here. If you want the latest and newest items for babies, this is the place to go and the staff is super nice and helpful. read more

I buy this store online since 10 years. I'm from Latin America so every time a friend travels I order something. now I came to ny and also order online. but the order came when I was out so I decided to go to the store to buy personally. the attention exept the cashier was horrible. the prices almost double the online page. the manager was very rude and I really do not recommend that store. when I mentioned the online prices the practically told me if you don't like don't buy. the only nice person there was the cashier. but she could do nothing. soy latina. de uruguay. voy a decirles que no vayan a esa tienda. fui porque necesitaba resolver mi problema de tener un coche pra mi bebé estos días por lo que lo quería en el momento. la compra online tardaba 3 días. al llegar a la tienda el encargado ya empezó a mirarme mal porque le dije que lo precios eran mucho más caros que la web. el precio de un coche que esta usd 199 en la web me lo quería cobrar usd 319. Y uno que está a $229 a $299 al final la cajera me hizo un descuento porque vio Que compre más cosas y que no estaba solo preguntando pero honestamente no lo recomiendo. No te hacen sentir cómodo y biencenido Prefiero comprar oblind o en otra tienda read more

Albee Baby - Children's Clothing Near Me - New York, New York

I made a purchase of a cup holder for my stroller and it was incorrect so I started the return process 2 days later. They charged me 10 dollars to return a 14.99 purchase. The shipping originally was 4.95. The only reason they initiated the refund was because I reached out a month later to see when I would be getting a refund. They then sent me back the 6 dollars. I would absolutely never order from this company ever again. It costed me more to ship and return then the purchase itself. read more

This place upset me. My girlfriend bought a high chair for our son and when we received it we noticed it was damaged from the start. We emailed Albee Baby to send us a replacement chair and they agreed once they received the one we purchased they will send a replacement chair. So we did what we were told. We got the return label and shipped the chair back. Weeks went by and no email no update. My girlfriend called and someone in customer service said they have no replacement chair being sent out and that they just refunded us the money. My girlfriend made it extremely clear in the email that I wanted a replacement chair not a refund. My girlfriend wants to order the chair from them again but I really don't want to. read more

Albee Baby - Plastic is unattached - Children's Clothing Near Me - New York, New York

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I placed an order for my newborn 360 carseat and we've just installed it. Everything was great until we realized the base needs to be replaced because it does not rotate properly and keeps getting stuck. It's very frustrating, I've spent a lot of money on this carseat and we cannot even get a hold of anyone. I've called and left 5 messages and emailed 3x and I have no luck. This is extremely wrong given customers spend so much money on products from here and receive something that does not function properly and no word from customer service. read more

Amazing store, has everything you need, great discounts and kind staff - big thank you to Michael who helped us with all our stroller needs! We're so grateful to the staff read more

Ordered from their website. It was their mistake that the item was out of stock; they canceled the order. They have the same item in other colors available but priced slightly higher. Was offered to pay more for their mistake since it was a "different" item. Generally, if it's your mistake it's your responsibility to make it right. I originally had a good experience with them, but never again. Hope they go under. read more

Purchased a toddler item made of wood. Item arrived fully packaged but every piece was cracked/dented. Their return policy says damaged items cannot be returned, but I was not the one to damage this, so now I am unable to return it. I sent an e-mail to them with photo evidence of what I received and I have not heard back. DO NOT BUY FROM THIS WEBSITE. I should've purchased the item for $10 more from the actual retailer of the product. read more

HORRIBLE customer service and HORRIBLE communication. They should NOT be in business if they can't treat their customers right. We bought a Nuna Stroller from them and even though we were in the return period, have an un-used stroller, they wouldn't accept the return. read more

I bought my stroller from Albee. They were having a sale. Free shipping for items over $100. The also carry the most popular baby gear in the market (dutalier rockers, Britax car seats, you get the idea). Great customer service. They called to tell me that they had to reorder the stroller in the color I wanted from the factory. Would consider buying from them again. They have out of season strollers on sale from time to time. read more

Albee Baby - Children's Clothing Near Me - New York, New York

I ordered a micro scooter from them online, and the one I got it is a return or a store model bc the tag is ripped off and the package clearly shows it's been opened before. First time and last time ordering from this place. read more

Bought 2 items and one (backpack from stokke) was sent as a totally wrong item. talked to the custom service about the replacement as they don't have a clear link about the return link on the website, the man on the phone was extraordinarily rude and assumes I want to hold back the useless wrong item, insisting I will send back them the wrong one, while all I need is they confirm the replacement will be shipped immediately. Anyone who gets a wrong gift for the kid's birthday and urgently needs it would be infuriated by his mean attitude. You don't normally get this level of customer service at other merchandises, and during the full conversation there weren't one sorry mentioned. Bravo albee baby, you successfully get yourself on my B-list , well done. read more

Dont buy anything from here. If you dont like the iem, there is a shipping cost of 40$, which is ridiculous.

My husband and I went to Albee Baby to find a travel stroller while visiting NYC. They had a great selection of brands that we wanted and different colorways! The salesman also was very knowledgeable regarding different models. They also gave us the online rewards discount without us even asking! The savings helped us so much. Overall, super impressed with this store. read more

Really poor experience with this company. I made a purchase with Albee Baby a few weeks ago for a travel stroller but found there were parts missing upon receipt, rendering the stroller non-functional. I figured that these things can happen so I returned the stroller and purchased another one, banking that I would receive it within the companies posted shipping window. It was getting close to my departure date and the tracking was showing that I would not receive the replacement stroller in time for my flight. I scrambled to find a different stroller locally and emailed Albee to have them cancel the shipment and refund my money. Albee said they would cancel the shipment but charge me a $30 restocking fee.... nearly half the cost of the $70 stroller! Thinking there was a mistake here, I tried to reason with them and explain that the reason for the return was because they had fallen short on getting me the product on two separate occasions. The customer care person I was emailing with was incredibly rude and couldn't care less about trying to make a happy customer. It is so crazy that there are still companies out there like this. Please take your money elsewhere! read more

Albee baby is my favorite place to shop for all things baby. They have high quality products, a wide variety of brands and amazing sales as well. Their delivery time is amazing too, I have always received my purchases within a week. Will continue to buy from here and highly recommend! read more

Awful Customer Service. I bought a stroller from them in early April before my baby was due. The stroller said it shipped, but after a couple weeks of waiting (and a baby being born), still no stroller. My tracking info said there was a label created, but that was all. I reached out to them, to which they were extremely slow to respond and I had to follow up. They said they would put in a UPS claim, but then did not respond when I asked what the next steps were, repeating that they would put in a claim. I got a call from UPS saying the claim was put in, but I could only receive updates via Albee Baby. I followed up a number of times, but heard nothing. I finally got them on the phone today and they said they could give me a refund, but that was all. When expressing my frustrating of not having a stroller and this process lasting almost 2 months, I was hung up on by the customer service person. I had to call back to confirm I was getting a refund and then was told it would take 8 days to come through my bank. A stroller is a huge purchase and not having one for a month is difficult. I would have appreciated more responsiveness, a little understanding, and some motivation to help find a solution for me. Needless to say, I will be buying a stroller somewhere else and not buying any more baby products from them. read more

Albee Baby is a great place to find all your needs when welcoming a baby. It's packed with every little detail you could think of. Located right on Amsterdam and 95th, such a convenient location for anyone on the UWS. A diamond in the rough, as it's one of a kind in the surrounding area. They carry just about everything to be a location I would recommend. However, from a service standpoint, improvement is needed. The manager at this location is Peter Roberge is a red flag in that store. He lacks professionalism and customer service. His demeanor when servicing the public is rather condescending, talking down to customers as if we were wasting his time. I personally felt his tone but also witnessed it several times as I continued to shop with them. Peter's negative and rude attitude was definitely something I shouldn't have paid to experienced. One of my items for instance was delayed for about one month. Rather than receiving a call from him updating me on the status. I had to reach out Peter to follow up on the item. Rather than coming up with a solution oriented action plan or being apologetic for that matter, he blatantly and rudely suggested me to buy it from another store. Not only was this solution not what I wanted to hear from someone that manages the boutique, he proved once more that he clearly has no interest in building or retaining customer relationships. On the other hand, the rest of his team constantly gave me great service. Isidro, Carmen, Tanya and Katy are amazing! They are truly the reason why I continued shopping there. Perhaps Peter should have a touch base with his employees so they can help him improve or be reminded of what exceptional customer service in a brick and mortar store should feel like for a paying customer. If you plan on making a trip down to Albee Baby and you want a the ultimate shopping experience, followed by exceptional service. Save yourself a headache and talk to anyone other than Peter Roberge. read more

This is a five star for customer service, specifically to Kathy. She was great on explaining different type of car seats she really knows how to understand my needs. I listened to all of her suggestions and couldn't agree more with her. Got my stroller and my babies cribs with all the accessories and I'm super happy as well with the car seats. She's truly the best. read more

Horrible customer service. And they are charging me $40 for a return when they are the ones who sent a clearly opened box car seat in the midst of a pandemic!!! read more

Worst experience send wrong item, and ask lots of money to send back? Watch before you this place check out the review everywhere is 1 star. read more

I love Albee Baby, staff is amazing, helpful, and supportive and mostly importantly very knowledgeable. Their advise is alway through and Unbiased. They never let you down. read more

This review is for their online store. I ordered the Peg Perego primo viaggio SIP 30/30 in apricot, and it came poorly packaged. Actually, Albee Baby didn't even safely package our carseat. It just came in it's original box majorly beaten up by UPS. When we opened the original box, our carseat had many scratches, a few dings and dents, but was still functional. We are going to keep our carseat since, there was no major safety hazard damage done to it, but I would think if I ordered something brand new.. it should come looking brand new. We might try Albee Baby one more time since their prices are unbeatable, but I hope they would package our PAID items more securely in the future. Also, I wrote to customer service and also wrote on their website and asked a few questions about a week ago, and have not gotten answers back. I am definitely not upset, but a bit disappointed compared to other stores online who reply ASAP. read more

Very Disappointed! I just got my baby jogger city premier and realized that two things are broke. The sit doesn't stay in the siting position and the handle bar which have three positions only works for the left side but the right side. I was very excited, but now very disappointed. read more

I used to shop at Albee quite a bit when I lived on the UWS. The store always felt a bit cramped and in need of an update, so it was never the greatest shopping experience. However, the friendly staff often made up for that in spades. I moved away from that location more than a year ago but recently discovered their online store. We got a great deal on a car seat (cheaper than Amazon, actually!) and they shipped it quite fast. No complaints whatsoever. The local Albee store definitely comes in handy if you need baby gear on the spot and you are trapped in Manhattan without a car. However, if you have time, you should go with their online store. Much more pleasing experience. Oh yeah, and also be sure to search for their online coupon codes. read more