Office experience was pleasant, fast and empathetic. From the moment I walked in until the moment I…read moreleft. Would recommend. Thank you for the kindness. A++

I came here due to excruciating pain in the left side of my face and in my ear. Being that this is…read morean urgent care, I was a bit surprised that you have to schedule an appointment to be seen, hence minus one star. The earliest appointment was one hour from when I got there, so I waited. Once I arrived, they brought me straight into the back right away. The initial doctor who saw me was very sweet and welcoming and made me feel cared about. The second doctor listened to what I said with intent and gave me a proper examination. I ended up being prescribed with antibiotics due to a possible ear/sinus infection. Nothing took too long (besides the initial waiting), everyone was nice, and I was actually listened to and taken seriously (unlike Ellis Urgent Care at Mohawk Harbor). Thank you!

I came here due to what felt like the start of a sinus infection or ear infection as I've had them…read morebefore. As soon as I went in, they were very dismissive and told me that it's not a sinus infection since I'm only in day 4 of a cold. They never took my temperature which is shocking. They swabbed me for strep which I assume came back negative as I never heard anything. The doctor told me I have the flu without even testing me for it. I then told him I took a flu test at home and it came back negative and he just said "oh, okay then" and summed it up to a common cold. I woke up the next day (today) with excruciating pain in my left face and inside my ear. I decided to then go to a separate urgent care to get their input. Wouldn't you know it, they told me I have both a sinus infection and an ear infection and prescribed me antibiotics. Clearly the doctor at Ellis Urgent Care lacks knowledge and doesn't actually listen to the patient. Don't come here.

Very clean and the staff was very nice. My Dr's office forgot to send a script and the staff went…read moreout of their way to help. Parking spaces in front that are only for patients is a nice touch. The waiting area is comfortable and spread out. I felt very comfortable.

After an initial scheduling hiccup that was not the fault of this particular facility -- looking at…read moreyou, unhelpful telephone "virtual assistant" -- the care itself was great. Had to kill a couple of hours but I expect some unpredictability at a walk-in clinic, anyway. The staff was friendly & patient with my daughter, and elicited good behavior which was in turn rewarded with some small toys that left her happy instead of distressed at the visit. An especially big shout out to Dr. Michael Ungerland. (Technically, he's a PA... but, in my experience, that frequently translates to "Physician without an Attitude."). He's a champ, and I'd seek him out again. One always hopes not to need medical attention, but it's comforting to have a go-to care facility while traveling.

Editing to add: I…read moreemailed as requested by the response to this review and got no where. WellNow doesn't give a damn about patient care. if I could give a lower rating, I would. I usually go to WellNow clinics for urgent care. Before this experience they have always been kind, caring, and quick in getting me the medical care I need. This time, not so much. I went to WellNow with a terrible poison ivy rash that was on my face, eye lids, hands, etc. At the time my daughter was 4 months old and strictly breastfed and I was struggling with postpartum depression. Feeding her, getting her in and out of her car seat, just existing was physically painful. And she refused to take a bottle during this stressful time. Upon hearing that I was struggling with my mental health the doctor threw up his hands and attributed my symptoms to my mental health and I had to beg for treatment which he did eventually grudgingly give me -- but even that wasn't sufficient to treat the issue and I had to take the prednisone prescription he gave me in conjunction with the other prednisone I had been prescribed when I had previously sought care and devise my own tapering regimen which did finally do the trick. He tried to tell me he couldn't give me more than a certain amount of prednisone but another urgent care doctor back in November when I had the same exact poison ivy response gave me the dosage and the tapering schedule I was asking for. Then, I received a bill months later with a 20% discount. I went to try to pay it today and they are trying to charge me the full amount. I spent 40 minutes on hold and then the representative was unable or uninterested in doing anything to remedy the issue. I am now waiting for a call back from a supervisor. I am deeply upset with the way I have been treated and truly feel that this treatment is due to being a breast feeding mom that struggled with mental health. Stay far, far away from WellNow if you are also a breastfeeding mom. To add insult to injury, I left this same review on Google. The "owner" asked that I email them to resolve the situation. I did, recapped my disappointment and frustration and they sent me a form email asking for my DOB and address demonstrating that if a human being did read my email they have the empathy of a rock. I responded with the requested information to the billing email address and received an automatic reply that the address is not routinely monitored. Main take away: WellNow doesn't give a flying rat's behind about their patients' experiences in any way, shape, or form.

We went to the Urgent Care in the early afternoon after my 2-year old son cut his chin, It was…read morerelatively minor and a clean cut, but would need to be closed. I checked into the Urgent Care Center and then waited over 2 hours in the waiting room before seeing anyone. They did not triage anyone who registered, it was just first-come, first-served. People with sore throats were seen before my son, who was bleeding all over the place. When we finally got into an exam room, the nurse (who was less than friendly) washed his chin and told me that the doctor would be in soon. A few minutes later, a PA shows up and proceeds to tell me that she can't glue his chin because the tissues were too swollen and would need to be trimmed (in my opinion, probably as a result of waiting so long), that my son will need stitches and that she doesn't do trimming or stitches and there was no doctor in the office. So, after waiting ~2 1/2 hours to finally see any medical personnel, they tell me that I have to go to the ER instead. If they actually did TRIAGE when I first got there (like any other Urgent Care or ER I've ever been to), they could have referred me immediately to the ER and I could have saved a lot of time and money since they also billed me for doing absolutely nothing but telling me I needed to bring him somewhere else. (On a side note, the Ellis ER got us in and out in about 30 minutes). I would avoid this Urgent Care, there's a total lack of process or organization and the staff is less than friendly. I guess it's ok if you have a sore throat or congestion, but beyond that, they seem incapable of taking care of minor medical problems that shouldn't require a trip to the ER.

The receptionist could not be less friendly. She pushed the paperwork at me without making eye…read morecontact. There was no one else there. I saw the doctor and explained my pain. He was baffled. Offered no diagnosis and no treatment. Nothing. I went to Ellis ER where they correctly determined the infection, gave me antibiotics and pain meds. Do NOT bother with River Rd.!

I think this place must have replaced some staff since the terrible reviews. This was my second…read morevisit. Each time, I made an appointment, checked in online, and was seen promptly. The front desk staff was fine. The tech and the PA were both friendly and listened. My situation was simple, and I was out 10 or 15 min after I arrived.

Rude staff with vacuous dead pan expressions Needed medical…read moreform completed by staff for position. Waiting room had sick patients I politely asked to be placed in a room so I do not get ill . Denied. I begged to be placed in room and I was told I was rude Finally placed in room. Plenty of empty exam rooms and I could have been taken in with my first request. No compassion , staff seem like robotics. They should find another profession . My dogs get better care at their Vet Avoid !!!!

It is an abject hellhole. They seem to actively try to kill anyone on a vent. If the patient is…read morelucky and wakes up, they will then feed them poison instead of healthy food. Almost everything on the tray is white (bread/pasta/rice/SUGAR) and there is high fructose corn syrup in EVERYTHING including the ginger ale. WTF? Ellis Hospital does not provide patients with any ACTUAL FOOD. At least nothing edible. Fresh veg is NEVER provided, rather they serve some dead, frozen veg along with a TINY burger in a HUGE bun (white bread, of course), and the only beverages provided other than water have HFCS in them, same as all of the "desserts". It's as if they actually want their patients to be unhealthy. The basic neglect and unacceptable level of "care" is off the charts. When a bed-ridden patient rings the bell and then has to wait TWENTY-FIVE MINUTES for someone to show up it is unacceptable. I find it difficult to believe Ellis has kept its JCAHO accreditation. According to Google they have it, but I cannot fathom why they still do. This place seems to be at least 20 years behind normal standards. Their doctors do not even carry tablets. They seem to rely on "memory" for everything a patient tells them. I have yet to see even ONE "doctor" write down or log anything. Hell, I have never seen ANY medical "professional" log ANYTHING AT ANY TIME. DO NOT EVER allow ANYONE you love to be sent to Ellis Hospital. You will regret it.

St Peters or Saratoga better choice even Glens Falls. Cant even say they try - from staff to…read morebilling all need improvement !!!

I'm very greatful for all of the ER doctors and nurses over at Ellis. The waits can be long…read moresometimes but I've been to this ER many times and they have always been very helpful.

They treat their patients like they are a burden to them. Relay the wrong information about…read moremedication. They literally told my mother inaccurate information about a medication that she was taking. She had extremely high blood pressure for which she ended up landing up in the ER.. and asked if she could be given something to control the BP after her discharge.. she was told the medication she was already taking would suffice to help the BP... when really that medication (i later confirmed with her cardiologists office) was only to help with the heart rate irregularities she was experiencing. Her cardiologists office confirmed that the nurse in the ER was wrong. 65 different nurses will come visit you in a matter of 24 hours but none of them know what is going on. It's almost like there is 0 to minimal documentation that is done with fidelity and integrity. When you ask them for something they look at you as if you have 0 right to ask them for anything. It's absolutely disgusting.

I brought my daughter in with symptoms of strep throat which she gets at least eight times a year…read more They did a rapid test and it came back negative but I just knew she had strep. I explained to the PA that since it was Saturday and my daughter had volleyball camp on Monday I didn't want her to miss camp because of sickness so could he just give us a prescription she could start just in case. The PA refused. I ended up going to a different urgent care that was much more professional and I was able Have an actual doctor check my daughter over and talk to her about her symptoms. She said she always gives a prescription for anabiotic's when it sounds like it's strep instead of waiting three days for the results of the second swab. I will definitely never go back to this urgent care. They were more interested in talking about what they were ordering for breakfast than they were in talking to us about my daughter symptoms.

They invoice a YEAR LATE and when they are no longer " in network"…read more Appointments that took place during the "open" hours and we were billed as " after hours". They are billing for money in excess of what insurance did not cover. When you are "in network" you are in contract to take what the insurance will pay. Fraudulent charges ?! This place is shady. STAY AWAY !