My wife and I came here a few months ago when we thought she had Covid and there was a ton of…read moreattitude from the front desk. My wife was sick and not feeling well and there was very clearly 0 empathy. Today - I called ahead to make sure they administered flu shots here because that's what I needed (phone call experience was fine. The lady who answered the phone clearly didn't know a whole lot but she got the information I needed from someone else in a timely manner). I walk through the doors and I am IMMEDIATELY met with attitude from whoever was training the girl at the front desk (who was clearly the new person I spoke to on the phone earlier). Glasses, leopard print and a ton of attitude doing her best Fran Drescher impersonation shouted at me literally not a second after I walked in the door "You can have a seat there's plenty of people ahead of you in line right now!" Didn't even ask why I was here. I have time today so it's not a big deal but I just recall the last experience my wife had and thought about how obnoxious that would have struck me if I were actually sick or not feeling well. If anyone from priority one reads this just remember. Sometimes the people who come to you are genuinely sick. Empathy and a caring attitude goes a long way maybe wait to judge and give attitude till you know what's going on with that person. I've worked in healthcare for 25 years and that's something a lot of healthcare workers lose sight of and get jaded to over the years (myself included). Be kind. You are prolly seeing a lot of people on what is a really bad day for them and as busy as you are... I'm sure they don't wanna be there.

From the owner: Practicing medicine that gets to the core of the doctor-patient relationship by offering high…read morequality affordable urgent care in New York's Capital Region.

Nice people, not too awful of a wait, but the PAs there refuse to do anything more complicated than…read moretakeoff a tick. So don't bother to go, if you need care, just go to the ER.

Staff from the front desk to EVERY DOCTOR AND PA AND NP I have encountered here practices with…read moreimmense kindness, compassion, and care for why you are there AND you as a whole individual! I am blown away and eventho this urgent care is further of a ride for me I would much rather go here than any other simply because of the great care given!! Recommend 10/10!

I was extremely happy with the treatment I received today. I had no wait, personable medical staff,…read moreand excellent care. Sherry, my PA, was attentive, supportive and skillful in her treatment. I would definitely go back, if I need urgent care.

I went with my husband to St. Peter's Hospital today Aug 14, for my husband to see Dr. Shaheen…read moreRahman and while sitting in the examining room I noticed the wastebasket just about overflowing with waste I was very concerned about germs when Dr. Rahman came into the room he took his foot to push the waste down in the wastebasket I didn't think that was very professional at all, that wastebasket should have been emptyed. I was very put out about this it makes you wonder how clean are they there.

While the previous reviews that are low seem to be symptomatic of the onslaught from Covid, I came…read moreearly on Sat and had to return on Sunday and I got taken care of within mins of arrival. No lines. Care was appropriate to my needs and friendly, masked attendants and physicians assistants. All very competent. They suspected I might have been exposed to omicron. Gave me a PCR test. It was supposed to take 3 days for results. They came by SMS text same day by evening. Impressive! Overall a reliable stop for urgent care. The Google reviews are great. Check there!

My experience with their billing system was extremely frustrating and poorly coordinated. My…read morestatements were mailed to the wrong address and delivered to my neighbors, despite my correct information being provided. When I contacted billing after their voicemail threatening collections to attempt to correct the address and set up a payment plan, I was told the problem was my fault for not including my apartment number on the original registration form. I was also told there were no flexible payment options outside of their automated system, which only allowed payment timing based on the original statement date rather than my current situation. Overall I do not believe they can provide adequate service based on simply blaming patients for their mailing system not accepting apartment numbers correctly. Edit in addition: I have already reached out via email and then received a call yesterday requesting I call the customer service line who told me that when I did. I sent to wecare@wellnow, your privacy team and the billing email you provided below.

I saw Phillips, S PA. She had awesome bed side manner. The front desk staff was also very helpful…read moreand resourceful. Wait time for a walk in clinic was less than 45 min when I walked in around noon time. I was happy with the care I received

Took my son to this location. I usually never have a problem with the Balltown road location. The…read morewoman up front told me to put a mask on my son (even though they're optional). So we did. The check in women had no personable skills. Her customer service wasn't very nice. Then, we get walked into a room that had crumbs on the table. Obviously it wasn't wiped down, prior to us. The nurse came in and scared my son with the swab stick, told him she was swabbing and he would gag. Scared the crap out of my 6 year old the way she said it. He opened his mouth she attempted to swab, he moved and she said, "don't touch my hand in a rude voice". Unbelievable, the staff here. The dr came in and she seemed personable but only comment was that her hair wasn't groomed which made sense why the cleanliness of the room wasn't made important before arrival. I do not recommend this location at all.

I have been here many times over the years. Even now that I don't live in Clifton Park, their hours…read moreseem better than the other places so I come here. I arrive nice and early before they open because they are always busy and the lines form early. I can't say I like them, but that is probably because I am sick if I am here and I am meeting new doctors I don't know. They are very hesitant to prescribe antibiotics, even after having cold or flu like symptoms for 10 days or more. I was told "two weeks" before they would write a prescription. Perhaps that is a federal policy? I don't know. If you are sick and need help fast, come here. Or, better yet, just don't get sick at all.

This is the best walk-in I've ever been to. Everyone on the staff was friendly, the wait wasn't…read morelong, and the doctor took his time understanding my issue. The service was so positive I've decided to set up with a primary care here. It wasn't like the Ellis factory where it takes forever and you wait in the second waiting room for an hour just to get 5 minutes with a burnt out DR.

There are a lot of bad reviews of this place on Yelp. A LOT. And I can see why people would be…read moreupset: the only people who come here are sick or otherwise need medical care. They are likely tired, sore, bleeding, or suffering from other physical issues. They are then told to fill out three forms (who loves medical paperwork?) and then sit in a chair until called. The people at the reception desk can appear unfriendly. There is a fee ($25) involved too. This ain't a day at the beach. I have been here before right when they open during cold season and had to wait in line, only to finally be told that since I had only been sick for 10 days they wouldn't give me antibiotics but I could come back after 14 days. That sucks, and I probably would have left a 1-star review after that experience if I had remembered to. Anyway, I came back recently after work and had a much different experience. Yes, I still had three forms to fill out, and yes I still had to wait in a chair to be called. But they confirmed that they didn't bill additionally for "after hours" visits anymore. I only had to sit about 20 minutes until I saw someone (I had brought magazines to read so I was prepared). And the medical person was friendly and offered several different options to deal with my issue. I had several pleasant interactions with the people at the desk. I can imagine how bored they must get having to repeat the same instructions dozens of times each day. It can come across as unprofessional or apathetic. But I took the time to be friendly to them, and they returned the gesture. They also said mornings are much busier than evenings (though in an emergency... you go when you have to go). I've seen both ends of the spectrum but my recent experience was great and I learned a few tips for the future (be kind, go in the evening, bring something to read, etc.). Hopefully I won't have to be back, but if I do I will be prepared.

Tried to get into a Dermatologist prior to this but was told they were booking into June. That's…read morethe only reason I went there. NP Susaye Smith prescribed a topical Rx when I asked for oral. What she prescribed was not even covered by my insurance. When I called the office to speak to her she would not let me get a word in edgewise and rudely continued with raising her voice, admonishing me even though I asked her if I could please speak. Nope-- she just kept on going. Receptionist very curt & abrupt answering the phone also, kept putting me on hold & also kept talking over me. What has happened to healthcare for the elderly in this country? Encountering this type of treatment is like a slap in the face! Paid co-pay of $40.00 for nothing! Avoid this place at any cost!

After an initial scheduling hiccup that was not the fault of this particular facility -- looking at…read moreyou, unhelpful telephone "virtual assistant" -- the care itself was great. Had to kill a couple of hours but I expect some unpredictability at a walk-in clinic, anyway. The staff was friendly & patient with my daughter, and elicited good behavior which was in turn rewarded with some small toys that left her happy instead of distressed at the visit. An especially big shout out to Dr. Michael Ungerland. (Technically, he's a PA... but, in my experience, that frequently translates to "Physician without an Attitude."). He's a champ, and I'd seek him out again. One always hopes not to need medical attention, but it's comforting to have a go-to care facility while traveling.

Terrible rude nurses, the doctor came into the room after more than an hour just to be meet by a…read moredoctor that don't seem to want to help people that need help and angry. I do not recommend this place! And they have the A/C blasting in the room they put you in and shit the door on you