My wife and I came here a few months ago when we thought she had Covid and there was a ton of…read moreattitude from the front desk. My wife was sick and not feeling well and there was very clearly 0 empathy. Today - I called ahead to make sure they administered flu shots here because that's what I needed (phone call experience was fine. The lady who answered the phone clearly didn't know a whole lot but she got the information I needed from someone else in a timely manner). I walk through the doors and I am IMMEDIATELY met with attitude from whoever was training the girl at the front desk (who was clearly the new person I spoke to on the phone earlier). Glasses, leopard print and a ton of attitude doing her best Fran Drescher impersonation shouted at me literally not a second after I walked in the door "You can have a seat there's plenty of people ahead of you in line right now!" Didn't even ask why I was here. I have time today so it's not a big deal but I just recall the last experience my wife had and thought about how obnoxious that would have struck me if I were actually sick or not feeling well. If anyone from priority one reads this just remember. Sometimes the people who come to you are genuinely sick. Empathy and a caring attitude goes a long way maybe wait to judge and give attitude till you know what's going on with that person. I've worked in healthcare for 25 years and that's something a lot of healthcare workers lose sight of and get jaded to over the years (myself included). Be kind. You are prolly seeing a lot of people on what is a really bad day for them and as busy as you are... I'm sure they don't wanna be there.

From the owner: Practicing medicine that gets to the core of the doctor-patient relationship by offering high…read morequality affordable urgent care in New York's Capital Region.

Nice people, not too awful of a wait, but the PAs there refuse to do anything more complicated than…read moretakeoff a tick. So don't bother to go, if you need care, just go to the ER.

Staff from the front desk to EVERY DOCTOR AND PA AND NP I have encountered here practices with…read moreimmense kindness, compassion, and care for why you are there AND you as a whole individual! I am blown away and eventho this urgent care is further of a ride for me I would much rather go here than any other simply because of the great care given!! Recommend 10/10!

I went with my husband to St. Peter's Hospital today Aug 14, for my husband to see Dr. Shaheen…read moreRahman and while sitting in the examining room I noticed the wastebasket just about overflowing with waste I was very concerned about germs when Dr. Rahman came into the room he took his foot to push the waste down in the wastebasket I didn't think that was very professional at all, that wastebasket should have been emptyed. I was very put out about this it makes you wonder how clean are they there.

All of my doctors are Saint Peter's doctors -- I've been a patient since I moved to the capital…read moreregion about 15 years ago. Great communication, great providers.

Staff was great. Care was excellent. Got an X-Ray. I like the fact that you can make an appointment…read morein return the next day if possible.

I went in with bad toothache and I was basically denied service. I was seen by a tele-med third…read moreparty service, I wasn't made aware of the qualifications of the provider. I wasn't not given any meds, and I was told to call my dentist. This happened on a Sunday (yesterday).

Took my son to this location. I usually never have a problem with the Balltown road location. The…read morewoman up front told me to put a mask on my son (even though they're optional). So we did. The check in women had no personable skills. Her customer service wasn't very nice. Then, we get walked into a room that had crumbs on the table. Obviously it wasn't wiped down, prior to us. The nurse came in and scared my son with the swab stick, told him she was swabbing and he would gag. Scared the crap out of my 6 year old the way she said it. He opened his mouth she attempted to swab, he moved and she said, "don't touch my hand in a rude voice". Unbelievable, the staff here. The dr came in and she seemed personable but only comment was that her hair wasn't groomed which made sense why the cleanliness of the room wasn't made important before arrival. I do not recommend this location at all.

I saw Phillips, S PA. She had awesome bed side manner. The front desk staff was also very helpful…read moreand resourceful. Wait time for a walk in clinic was less than 45 min when I walked in around noon time. I was happy with the care I received

I have been here many times over the years. Even now that I don't live in Clifton Park, their hours…read moreseem better than the other places so I come here. I arrive nice and early before they open because they are always busy and the lines form early. I can't say I like them, but that is probably because I am sick if I am here and I am meeting new doctors I don't know. They are very hesitant to prescribe antibiotics, even after having cold or flu like symptoms for 10 days or more. I was told "two weeks" before they would write a prescription. Perhaps that is a federal policy? I don't know. If you are sick and need help fast, come here. Or, better yet, just don't get sick at all.

This is the best walk-in I've ever been to. Everyone on the staff was friendly, the wait wasn't…read morelong, and the doctor took his time understanding my issue. The service was so positive I've decided to set up with a primary care here. It wasn't like the Ellis factory where it takes forever and you wait in the second waiting room for an hour just to get 5 minutes with a burnt out DR.

The care given at EmUrgentCare is excellent! From the receptionist to the doctors, I was treated…read morewith and .

Tried to get into a Dermatologist prior to this but was told they were booking into June. That's…read morethe only reason I went there. NP Susaye Smith prescribed a topical Rx when I asked for oral. What she prescribed was not even covered by my insurance. When I called the office to speak to her she would not let me get a word in edgewise and rudely continued with raising her voice, admonishing me even though I asked her if I could please speak. Nope-- she just kept on going. Receptionist very curt & abrupt answering the phone also, kept putting me on hold & also kept talking over me. What has happened to healthcare for the elderly in this country? Encountering this type of treatment is like a slap in the face! Paid co-pay of $40.00 for nothing! Avoid this place at any cost!

After an initial scheduling hiccup that was not the fault of this particular facility -- looking at…read moreyou, unhelpful telephone "virtual assistant" -- the care itself was great. Had to kill a couple of hours but I expect some unpredictability at a walk-in clinic, anyway. The staff was friendly & patient with my daughter, and elicited good behavior which was in turn rewarded with some small toys that left her happy instead of distressed at the visit. An especially big shout out to Dr. Michael Ungerland. (Technically, he's a PA... but, in my experience, that frequently translates to "Physician without an Attitude."). He's a champ, and I'd seek him out again. One always hopes not to need medical attention, but it's comforting to have a go-to care facility while traveling.

Editing to add: I…read moreemailed as requested by the response to this review and got no where. WellNow doesn't give a damn about patient care. if I could give a lower rating, I would. I usually go to WellNow clinics for urgent care. Before this experience they have always been kind, caring, and quick in getting me the medical care I need. This time, not so much. I went to WellNow with a terrible poison ivy rash that was on my face, eye lids, hands, etc. At the time my daughter was 4 months old and strictly breastfed and I was struggling with postpartum depression. Feeding her, getting her in and out of her car seat, just existing was physically painful. And she refused to take a bottle during this stressful time. Upon hearing that I was struggling with my mental health the doctor threw up his hands and attributed my symptoms to my mental health and I had to beg for treatment which he did eventually grudgingly give me -- but even that wasn't sufficient to treat the issue and I had to take the prednisone prescription he gave me in conjunction with the other prednisone I had been prescribed when I had previously sought care and devise my own tapering regimen which did finally do the trick. He tried to tell me he couldn't give me more than a certain amount of prednisone but another urgent care doctor back in November when I had the same exact poison ivy response gave me the dosage and the tapering schedule I was asking for. Then, I received a bill months later with a 20% discount. I went to try to pay it today and they are trying to charge me the full amount. I spent 40 minutes on hold and then the representative was unable or uninterested in doing anything to remedy the issue. I am now waiting for a call back from a supervisor. I am deeply upset with the way I have been treated and truly feel that this treatment is due to being a breast feeding mom that struggled with mental health. Stay far, far away from WellNow if you are also a breastfeeding mom. To add insult to injury, I left this same review on Google. The "owner" asked that I email them to resolve the situation. I did, recapped my disappointment and frustration and they sent me a form email asking for my DOB and address demonstrating that if a human being did read my email they have the empathy of a rock. I responded with the requested information to the billing email address and received an automatic reply that the address is not routinely monitored. Main take away: WellNow doesn't give a flying rat's behind about their patients' experiences in any way, shape, or form.