I am a frequent flyer of Alaska Air and if I compare them to other major US airlines, they're top on my list for reliability and service. The customer service team who manages the Alaska Lounge membership is also top-notch and responsive. Just recently, they resolved a special request that I had and handled my situation with empathy and courtesy. Thank you Len Stockman and the Alaska Lounge Team! Other positive factors to note: I have the Alaska credit card and the points and perks make earning/saving easy. And while I do wish there are more far-reaching non-stop flights out of Spokane (I usually have to connect), the Alaska terminal at Spokane is the newest and nicest in that airport. read more

Congratulation to Alaska Air first class! You have served the absolute worst cheeseburger I have ever had the misfortune to experience. It wasn't meat, it was a grey pasty substance trying to masquerade as meat. It was revolting in so many ways -texture, smell, mouth feel, looks. And the stale bun was a bonus. I can't believe they have the audacity to "proudly" serve this steaming pile of reconstituted garbage. MRE's are much better. First class my ass. Waste of money. read more

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Pick any other airline!! Southwest used to be the trash option... it's Alaska now. Cheap cheap cheap. If that's the quality you prefer with the same price of any other superior airline, go for it. read more

Wow has Alaska Air fallen from glory. They used to be far and away one of the best airlines in the US. Having flown with them every week for a year I can confidently say they are now among the worst. I can't tell you how many times my flights were delayed (and sometimes cancelled), seats that I paid extra for were moved, Known Traveler details were left off my tickets, and on and on. My wife and I used to pay extra to fly Alaska, now we avoid them like the plague. What an absolute show! read more

Amazing! The birding went smooth and on time, seats are comfortable, pilots are willing to tell you about how they got to become a pilot, and over all great airline! Flown on Alaska Airlines for many years and everyone they have never disappointed me! read more

I already wrote a review, but for some reason it was deleted. I don't know why, and I was not informed so here goes again..... Love flying with Alaska Airlines. I usually have a great experience. I was able to reap the benefits of flying for free as a parent dependent. I took advantage of flying often. I have never had any issues. Customer service is always excellent. They have made it on the JD Powers for 12 years straight in a row for excellent customer service. Luggages to the carousel are on time within 20mins at the point of arrival at the jet bridge. If it doesn't make it there within 20 minutes, you will be awarded 1000 miles. I continue use them when I fly to Spokane and other states as well. read more

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Very disappointed with Alaska Airlines, website glitches, customer service wait times over an hour long, staff at the CLE airport were not trained properly, were not able to honor free luggage benefits I have with my credit card agreement, told me to pay and call customer service to request a refund. When I missed my flight on 7/27/25 due to the TSA line taking over 2 hours to get through, they blamed me for not arriving earlier, said they have no involvement with TSA and claimed their system was down so they couldn't help me book another flight even though I paid for their flight insurance. I'd rather drive 27 hours instead of dealing with this type of situation again. read more

I'm not much of a fan of Alaska Airlines because I fly Southwest mostly...but the E175 plane was actually comfortable. I thought my flight from Spokane to Portland would have been the puddle jumper twin prop but it wasn't. Good flight, friendly attendants. Check bag fees I'm not a fan of but it is what it is when you need to get somewhere. read more

Alaska Airlines - Spokane to Portland - Airlines Near Me - Spokane, Washington

We were leaving San Diego heading to Spokane, WA to see my family for a few days. We had a 6:35 PM departure for a 9:44 PM arrival. We were delayed for three hours. Trapped in the San Diego airport. I get it that things beyond Alaska Airlines control happen. Shitty weather back east can have a domino effect and cause delays on the west coast. That's not my bitch. My bitch is the lack of communication. I found out about the delay by checking the Alaska Airlines app before any word came from an Alaska employee. When they finally did alert of us of a delay, there was zero explanation. First they said an hour, then they just kept telling us delayed. I finally asked the guy at the desk who said that our plane was ready to go, there was just no crew. No explanation beyond that. Short staffed? Waiting for a flight to arrive with a crew? Why the secrecy? Alaska did give us four $12 meal vouchers for our trouble. Redeemable at any restaurant in the airport. Of course, NOT good for alcoholic beverages. NOT good for in-flight meals. The alcohol part was annoying, but I get it. Not good for in-flight meals? C'mon, I can't use an Alaska Airlines meal voucher for an Alaska Airlines meal? Weak. When we finally did board, the flight was just a normal, uneventful flight. The crew were all friendly and upbeat. They did not charge us for beer once on the plane, that was a nice gesture. We finally landed in Spokane a little after midnight. read more

After waiting a long time for service at check-in, we were told we didn't meet the one hour check in rule, and that with the "kind of tickets" we had, we'd have to call a customer service number. We then had to purchase an additional set of tickets at almost the same cost for a later flight. read more

There was an Alaska Airlines Customer Service Representative, Paulina, at the Spokane International Airport that was the most unfriendly, unhelpful customer agent I've encountered in some time. My daughter who is Active Duty Military arrived to check herself and her dog in for a return flight to where she is stationed Across country. Paulina was intent on not giving her the $50 military discount given to her 3 months ago when she flew her dog over to stay with us while she was deployed, despite her co-worker telling her that yes there is a military discount. Paulina, for future reference-kindness goes a long way. My daughter was patient, kind and did not deserve your terrible customer service. You're in need of a refresher course on friendliness. Get it done Or look for another line of work! read more

This is the worst airline ever. 2 people at the front desk busiest time of the freakin year going to miss my flight this is bullshit

I generally love Alaska Airlines except for one policy that really sucks with their partner airline British Airways. We booked flights two weeks ago for a trip for five to Italy. The quickest flight was with British Airways through Heathrow. In booking the the flights I discovered that BA makes you pay extra for seat assignment otherwise you can get your seat the day before you fly. I paid $1,265 for those seats since we wanted to fly together on the almost ten hour flight. My daughter in law subsequently found out she was pregnant and would be seven months along when we were to fly. So I cancelled the trip. The trip was booked with air miles which were immediately returned to my account. However BA does not refund these seat fees for cancellation if they are booked through a partner airline. This is just highway robbery in my opinion and I'll never fly British Airways again. Not happy with Alaska Air for this BS policy. read more

My last experience with Alaska Airlines was not a great one and definitely makes me not want to fly with them again. We booked a roundtrip from Spokane to Seattle. We ended up needing to change our return flight by one day and they denied us that telling us we had the saver fare. We purchased the tickets through google in which it did not notify us that the terms were that we couldn't reschedule a return flight. We had to miss our returning flight and pay for a rental car to get back home causing us to waste almost $1,000. Customer service was awful and not helpful. I felt like we got scammed. read more

Alaska gets three stars for convenience, as they fly out of Santa Rosa. I have sat delayed as long as 8 hours and on multiple occasions had my luggage ransacked. Now, I get it with the phony safety precautions, but I have arrived at my destination minus a few clothing items and head covers off my golf clubs. If you're going to search my stuff every time have some respect. read more

Have always loved Alaska Airlines until recently. Customer service was almost abusive. I wrote letter to corporate. Yes, got a $50 voucher to compensate such horrid service and the usual corporate response. They even reprimanded my complaint, saying I was incorrect. I was not. That said, I'm using another airline for my frequent travel. read more

Pure trash airline. In my entire life, never had a much worse experience traveling than this garbage. I flew business class recently. Unmatchable filth to deal with this airline with 4-5 gate changes, one planing, deplaning, and delaying my connecting flight by 5 hours. The list is too long and this is no place to vent. Make your own decision. Thanks read more

This is a complete shit show/they cancelled my flight from spokane to Ireland. They said it was weather related. Um, no snow on ground nothing. They then said it was operational. They then cancelled all my British Airways flights. I spent 4 hours, trying to fly out tomorrow. As they cancelled everything today. This is a crock of crap, a pile of huge stinky shit. I lost my VRBO night/I then lost another hotel i booked in Ireland and then now I am paying for a hotel in Spokane. I also booked premium economy, which they were not going to give me, I have never been so fucking mad in my life over this incompetence. They lied and are negligent. And nobody not once apologized for this inconvenvience and loss of money. I will be taking this further than yelp. The Alaska woman, was a complete loser and just said contact British Airways. British Airways said contact Alaska. Didn't give 4 fucks , passed the buck. I was then told I went through a travel agency/which clearly it shows I booked on the British Airways website. I was then told go to Seattle and get a refund. I booked a work/journey and have had to cancel important meetings. I cannot believe this is where we are, nobody gives a fuck and takes your money. read more

Small regional airport, plenty of flights, in & out all day.. We've flown AA before & have always had a good flight.. Incidentally, we flew up from LA...As for the flight, bumpy, very bumpy, and it's not that the flight crew didn't try, more and less altitudes, all through out the fight...Now, this was for our flight back home, 11-4-20... Our flight up was much smoother...Other then that, AA does a good job... 4 out of 5 stars... read more

I had two very small carry ons- both would have fit easily under my seat. But because I was in group "F", there were no available spaces for my second bag. Flight attendants were surley and sarcastic and un helpful. I had watched MANY passengers board before me with huge roller bags. If group "F" means you can only bring on one small bag, they dhould MAKE THIS CLEAR AT THE TIME OF TICKET PURCHASE!! read more

We have flown Alaska Airlines for years and almost always had great experiences (but even when problems occur, we found that Alaska personnel were extremely helpful in getting these problems resolved). But last week, we had to fly four adults and two young children to Houston and New Orleans for a family death and funeral. Thanks to Alaska making last minute accommodations for us, a great-grandmother was able to meet her seventh great-grandchild before she passed. And when we got back to Seattle, we were incredibly touched by a hand-written note of condolence from Alaska personnel. I wish I could give Alaska ten stars; without their help, an incredibly difficult time would have been far worse. Thanks. read more

Alaska Airlines does not give a damn about Veterans. It just looks good if they say they do in print so let me give you the real scenario. This months magazine talks about honoring Veterans. Today is the Marine Corps Birthday and tomorrow is Veterans Day. My flight was delayed, I missed my connection and they told me to call reservations to get help. Call wait times were 2.5 hours plus. The late flight is booked so they have me sleeping on the floor in the airport to catch a flight on Veterans Day. I'm not certain how that shows honoring Veterans but I don't think it does. read more

Alaska Airlines - Disable USMC vet will be sleeping in Seattle terminal on the Marine Corps Birthday/ Veterans Day, thanks Alaska Airlines! - Airlines Near Me - Spokane, Washington

Horrible experience again today! Booked a flight when Covid looked good. Tried to cancel or reschedule when Covid kicked back up. Airline said no. They would not accommodate Covid related changes without serious fees. Then they delayed twice and eventually cancelled my flight, causing me to miss 2 connections and this a full day of the vacation. More importantly, they are dirty! They sent two or three emails about requirements to fly during Covid etc. the emails are ominous and frankly rude, but I followed their instructions (demands) to the letter, including ordering N95 masks since my cloth mask would not be allowed on the plane, per airline email. But here's the thing: other than mine, I only saw one other N95 mask. The staff isn't even wearing them. They have disposable paper masks resting below their noses. Masks were not enforced among passengers on the plane. I've had the virus. Ive had the vaccine. And I wore the correct mask. I followed their rules but they didn't. And I was scolded for mentioning it. Alaska should be grounded. They are a mess!! read more

Alaska Airlines does not handle baggage with care. These pics are from my flight from Spokane to San Jose CR. It was damaged by them no doubt about it. Their baggage damage policy does not work, there was no one in CR to handle my issue when retrieved from baggage claim. read more

Alaska Airlines - Does not wheel correctly since Alaska Airlines broke....2nd trip using this suitcase - Airlines Near Me - Spokane, Washington

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I just flew on a trip booked through Expedia. One leg was on Alaska Airlines. The other was on United. On Alaska, we felt like we were valued. United made us feel like dirt. Go Alaska! We are thankful for you! read more

Horrid flight attendant Jen flight 414 from Seattle 6/23/22 was so rude to several passengers. Wow. Our flight was delayed. Ok it suck's for everyone. Once we boarded we kindly asked when the new arrival time was ( so we could alert our family picking us up) and she said about 35 mins to Spokane... "but much quicker if you take your seat". Wow. We weren't holding up the line. We weren't late or rude. Then she was also very condescending to the lady behind us. VERY. Being pregnant doesn't give you license to be horrid to passengers when you are the one they look to for safety and guidance. Shame on you, Jen. And shame on you Alaska for allowing flight attendants to behave badly. read more

I think Alaska is great. I have never had any issues internally, online, or in the air. They are easy to work with. I have had to check on ticket information multiple times, etc. But they have handled it all with ease. The flights are smooth, the flight attendants are friendly and attentive. I think the communication is great and the plane is comfortable. I love flying with Alaska. read more

Ok I delayed writing this because I hated my last trip with Alaska Airlines and almost gave them a one star... I have cooled down in the last few months and will bump it up to a 2 star. I will try to avoid using this airline if at all possible. HORRIBLE customer service, rude gate agents and delay after delay. read more

Worthless in regards to the check in process. More employees standing around than those helping out at the front counter. Hopefully I will not need to fly Alaska in the future. read more

After logging close to 50K miles in the air this year, across multiple national and international carriers, I have to say that I keep coming back to Alaska and I'm glad #iflyalaska. I was a hardcore United Airlines devotee, even after the merger with Continental. While their service is abysmal and their fee structure (and mileage program) continued to devolve, I figured that their network of flights made the most sense for me to save up miles and get good business class tickets on international routes. I'm over it. I'm sticking with Alaska for good for 2016. First off, service on Alaska, while tinged a bit by the general malaise that affects most large airline staff, is still on the whole much better and friendlier than United. Delta has good service too, but their new fee structures are draconian. Second, Alaska consistently has solid fares and great routes for my travel, and their partnership with American makes for a very wide net when it comes to destinations that Alaska doesn't serve directly. Third, their mileage requirements for ticket purchases are fair. I do agree with some who mention that the fleet, especially the regional one serving airports such as GEG, is aging. Alaska could use to perform some facelifts on their Horizon commuter planes. No question. I have noted some nice, new interiors on some of the 737 flights to SFO and other, hotter routes. In-seat power, etc. Good stuff. Alaska consistently has lower fees, friendlier staff, better fares and better routes. That, in my book, is enough to show some loyalty. read more

Just came home on Alaska Air from Honolulu. It was suppose to be first class by there was nothing about our seats that made up for the price of the first class ticket!! They discontinued pillows and blankets and there were no nuts or snack when we first got to our seats. Seats were also very uncomfortable. Our second leg of the trip was to be first class as well and for some reason we did not have that ??!! read more

The worst airline to exist. The staff are extremely unprofessional and unorganized. I saw one of the gate attendants yelling at a passenger just because she wanted to identify which bag was hers. When I checked in there was an apparent shut down of the system. Instead of helping passengers that had checked in have their bags manually checked, the attendants stayed on the phone repeating the same verbiage over and over again. I highly recommend not flying this airline at all costs. read more

Alaska Airlines has been great over the years. I have never had a problem with their service. You can't beat the complimentary beer or wine you often receive on the short Horizon flights to Seattle or Portland. Recently, I had to fly to Los Angeles and had a layover in Portland on the way there, and Seattle on the way back. In four different airports, in three states, I found Alaska Airlines to be friendly, easy to use, and extremely efficient. They will be my go to airline for my many upcoming flights over the next year. I will be happy to rack up that mileage. Keep doing what you do, Alaska! And I will continue to fly right along with you. read more

I have had quite a bit of trouble with Alaska Airlines. Service is not their strong suit, though I do appreciate their policy on late luggage (which is a promise of luggage delivery within 20 minutes, I think, or they will give you extra miles for you Frequent Flier account). One of my problems was a cancelled flight from Spokane to Portland, where they claimed it was a mechanical problem, but I am pretty sure it was not. They cancelled it about 3 hours before the flight and could immediately rebook me on a flight that was only about 3/4 full when it left. I understand that when they have half-empty planes, they routinely cancel flights and cry 'mechanical trouble'. Given that there is no way to verify claims of one or the other, my doubt can't be proven. But I heard this from a flight attendant and also one of their very frequent business flyers. Also, they are extremely unhelpful when there is a change when a passenger wants one. I fly Alaska when I have to, but they are definitely my first choice. read more

Now officially in the toilet of airlines. They can't keep these aging junk heaps in the air and the Spokane Seattle flight is delayed every time I'm unlucky enough to miss the jet at 2:15. LOUST non professional response is always delivered by the staff here. This is getting old. Especially when you can see SW flights coming and going no problem. read more

I will never fly this ridiculous airline again! I wish they had negative number ratings. On our way from Seattle to Spokane our flight was delayed an hour and the plane was over booked. There was not even water on the plane because the plane was 12th in line for food services. Now I'm sitting in the Spokane airport waiting to go home to Salt Lake. The airplane again is delayed an hour and is overbooked. They sent a message an 1 hour and 15 minuets before the flight, which doesn't help if you have to be at the airport 2 hours before your flight. The major problem is when you are flying with children. Modern flight has been going on for how many years? You think they would be able to figure out how many seats are on their planes and stop selling them once they are full. Or how to keep the schedule they give you even once durring your trip. I have never had a problem like this flying any other airline. So if you can avoid Alaska like the plague, fly Delta or United. read more

OMG! Alaska Airlines was AMAZINGLY compassionate and helpful to our family when my husband's Dad passed. They offered us the bereavement fair discount and when we had to cancel the return flight, they waived the $125 change fee and even refunded back to the credit card the entire return fare vs. making us use it within the year. I am soooo very grateful to them and their help. In the flip side, I had to make a reservation with United Airlines for another family member and they offer no bereavement discount and were very short and uncaring. Alaska ROCKS!!! If I have choices in what airline to use in the future - ALASKA has my vote! Thank you Alaska!!! read more

I have flown to and from Seattle and Spokane twice in two weeks. Last time I flew they gave me a boarding pass to the wrong flight. After I corrected them they said they had given my first class seat away and then assigned me another seat in first class. The agent told me that I was lucky they did not give it away yet. This time they canceled my flight and moved me to another one. When I tried to print my boarding pass to the new flight they said it was full and put me on another flight. Now they have me sitting in the very last seat in the plane. They are not refunding me for my first class ticket. After I was seated in the back of the plane they said the flight is delayed and the plane won't leave for an hour. I have back injuries from the army and can feel my back locking in pain. As I sit here for an hour writing this review for a 30 minute flight. I booked first class because of my back and now I am here. I would not recommend flying Alaska to anyone who doesn't wish to be treated like cattle. I don't even think I will make it to my meeting now and I can't even get off the plane. I will have to pay for it either way though. read more

Alaska Airlines - Last seat in the plane and it's a window - Airlines Near Me - Spokane, Washington

My son and I used Expedia for the first time and chose Alaska for our flight. Not happy with Expedia for a couple of reasons, but Alaska Airlines was wonderful. All the ladies were very friendly and helpful...I only came across 2 gentlemen attendants and compared to the ladies they came across as irritated. They are the type of personalities I see regularly in businesses (so no big deal), so it really was nice to see the cheerful happy kind ladies on the flight from San to Seattle and Seattle to GEG. read more

I wish I could give Alaska a ZERO star rating but I can't. I have two complaints. First, last Spring I booked my son on a flight from Spokane and he arrived by car from Pullman, WA 45 min before his flight, that is to say he "checked in" 45 min before his flight. He was told at check in that he could not get on his flight. Spokane is a small airport and to get to the gates takes a few minutes literally. What?? Due to ALASKA AIRLINES TRYING TO KEEP THEIR UNTARNISHED RECORD OF ON TIME ARRIVALS they will refuse boarding to customers if you do not check in1- 2 hours prior to your flight. Absolutely refuse. I never in my 50 years of flying monthly ever heard of this esp on short 1 hr flights. My college age son was put on the next flight at the same Spokane gate where they had just started boarding his original flight Being a frequent flyer himself since the age of 2, he immediately approached the Alaska gate/customer service agent to ask if he still could get on his original flight. She said they just started boarding and that he could not. When I heard this I was so outraged, more so than my patient son. I am a frequent miles member and club sky member on Delta, Virgin and in the past AA and United. I know the exact time of my son's check in and boarding because I was on the phone w/my son when this happened. No one in my entire flying family has ever been refused boarding on a flight for any reason whatsoever. Secondly, and this has nothing to do with Alaska's rules and regulations, this past summer (Aug 2015) I got on the second leg of traveling from Ontario CA to Honolulu HI. I booked my flight through Delta; of which I am a medallion member. My first leg went smoothly on Delta. My second leg of the trip on Alaska was terrible. A five hour flight to Honolulu in a tiny plane that I would expect was really for short commuter flights. The seats were incredibly uncomfortable, tiny, and worn bare. It was the most horrible flight I had ever taken in my life! My body was sore after sitting in such a position for that long a period. So tiny was the plane that there was hardly storage over head...on a 5 hour flight!! You could not stand in the aisle either it was way too cramp for anyone. I'm in good shape, 5"10, and hardly ever have physical pains, can you imagine if I were older, taller, out of shape or on medication? So three weeks later when I was returning to CA I checked into Delta at the Honolulu airport and I told them about my experience. There is a God. The dear, dear Delta agent made sure I was on a Delta plane that was larger and sturdier. That's what most travelers should have. Traveling is bad enough, but horrible service and worn, outdated planes should never be tolerated. Refusal of flight entrance during normal boarding is insulting. Since I make all travel arrangements for my family and my business I will never use Alaska Airlines again. That's tens of thousands of dollars per year lost to them just from one person. read more