A great deal is you travel lean. I thought I got a great place but the luggage fee was just as…read moreexpensive as the ticket. Also, when I checked in, I found out there allowance for cabin luggage was very limited. I had a backpack and it did not fit their requirements. Another $85 fee. Fees , fees, fees should be the nickname. No complimentary items on board. To be fair, I should have read all the fine print which is why I am posting this review to alert others. Otherwise, if you travel super light and can pack all your meals (if it fits your baggage limits) it might be for you. The plane and staff were fine but FEES.

Formal Complaint Regarding Our Experience with Norse Atlantic Airways…read more I want to share the horrific experience my wife and I had while flying with Norse Atlantic Airways from Rome to New York, a flight of approximately nine hours. My wife is six months pregnant, and as you can imagine, sitting for an extended period of time has become increasingly uncomfortable for her. I had originally purchased a Premium ticket because I was extending a business trip, and my wife decided to join me. As a result, she was traveling on a regular ticket and was seated toward the back of the aircraft. Before boarding, we spoke with the staff at the gate and were given the option to upgrade to Premium, which made us aware that there were Premium seats available. Once I boarded the aircraft, I explained our situation to the flight attendants. I specifically explained that my wife was six months pregnant and would likely become increasingly uncomfortable during the nine hour flight. I asked whether, if there were unoccupied Premium seats after takeoff, she might be permitted to move up so that she could be more comfortable. Instead of showing any understanding or compassion for the situation, the flight attendants immediately focused on charging an additional $350 for her to move to Premium. At the time, there appeared to be approximately 6-8 unoccupied Premium seats. I understand that airlines have policies regarding seating and upgrades, but the complete lack of flexibility or consideration for a six month pregnant passenger was extremely disappointing. The flight attendants also pointed out that I had a Premium seat while my wife was seated toward the back. I explained that this was originally a business trip and that my wife had decided to accompany me. They then suggested that I simply switch seats with her which, ironically, was exactly what I had intended to do all along. I had simply hoped that the crew might show some compassion and allow my pregnant wife to sit in one of the clearly available Premium seats if the seats remained empty after takeoff. Unfortunately, that was not the case. Immediately after takeoff, I switched seats with my wife. A short time later, I wanted to check on her because I knew she was becoming increasingly uncomfortable from the swelling and pressure associated with sitting for such a long period of time while pregnant. As I attempted to walk toward the front of the aircraft to check on her, I was stopped by the flight attendants and told that I was not permitted to go to the front. I simply wanted to check on my pregnant wife and make sure she was okay. Rather than showing any understanding, the flight attendants became increasingly stern and unprofessional. I was ultimately given three options: 1. Return to my original seat in the back. 2. Pay an additional $350 to upgrade. 3. If I did not accept either option, they threatened to involve the authorities. I found this response completely disproportionate to the situation. I was simply trying to check on my six month pregnant wife during a nine hour international flight. The situation became even more disturbing a couple of hours later. Because we had left our respective bags at our original seats so that we would not have to repeatedly disturb other passengers, my wife came to the back of the aircraft to check on me and retrieve something from her bag. As soon as she did, a flight attendant yelled at her and ordered her to return to her seat. Shortly afterward, the same flight attendant followed her to her seat and told her that she had better have gotten everything she needed from her bag because she would not be permitted to leave that section of the aircraft for the next eight hours. The flight attendant spoke to my wife in an extremely rude and aggressive manner and threatened that if she got up again, the authorities would meet us at the gate. My wife was so upset by the way she was spoken to and threatened that she began to cry. This was particularly disturbing given that she was six months pregnant and was simply attempting to retrieve an item from her own bag and check on her husband. Her food was also with me in the back, and she was unable to access it even though she was pregnant and hungry. In addition, we couldn't eat the plane food because we keep kosher, so the food was a necessity for her. We were essentially prevented from even checking on or assisting one another because we were seated in different cabin classes. The entire flight crew was made aware of the situation, and I was treated as though I had done something seriously wrong simply for trying to make sure my pregnant wife was okay. I was effectively singled out by the crew for the remainder of the flight. There was also no Wi-Fi available, meaning I could not even message my wife to check on her. This experience was deeply upsetting and completely unacceptable. What should have been a straightforward situation involving a pregnant passenger who was becoming

The customer service rep at the delta desk was amazingly helpful. When my flight canceled an hour…read morebefore takeoff she had an impossible task of trying to get an entire planes worth of people re routed to their destination. She handled it all with compassion and grace (even when others were not so nice) I didn't catch her name, but she was there Monday June 15th in terminal 4 helping everyone who was on the 9am flight to Indianapolis. If it was not for her professionalism and overall helpfulness I would never fly delta again, but she saved the day, and saved this review! All 5 stars goto her!

Delta is my top airline and has been for well over 10 years…read more Over the years, I quickly became loyal to Delta for their superior service and app. Their app has been head and shoulders above the others for a long time. Some others are finally catching on, but Delta's app remains the easiest if you have a cancellation or issue and need to re-book as well as for bag tracking and gate updates. I have the Delta-branded credit card and get additional rewards and points through that. Priority boarding, free bags, and miles make me a Delta fan and I have brought my husband on board. Delta isn't perfect, sometimes there are issues, but they have less than most and I tend to feel I get my money's worth. I have less bag issues, seating issues, flight issues and arrival issues with Delta. They're one of the top domestic airlines for a reason. I'm very pleased with them and will continue to use them as my primary unless I have some reason I can't use them first. Delta has spent some serious money at LGA to update their terminal and Terminal C here is probably the nicest I've seen at any airport recently. Beautiful updated gates with comfy areas with plenty of seating and work spaces and charging options. Loads of great dining and shopping. A very nice Sky Club Lounge. Lastly, it's open and airy with windows and views of the water. White with warm wood pillars along the ceiling. I love everything about this Delta Terminal. If I'm going anywhere and I have a choice to connect here, it's my top choice.

Our flight from Japan to New Jersey was great up until we were about to land in New Jersey. We had…read moreto circle around in the air for about an hour because there was a line of planes down below in the way of where we were supposed to land. This caused our 3 hour layover to our connecting flight to become a 30 minute layover. It was absolutely ridiculous...how are we supposed to go through immigration, grab our checked luggage, and recheck it in. All to take a train and then bus back to the front of the airport. To go through airport security all over again. Mind you we had to run to our gate since it was the last gate of course. This was just a crazy experience to go through. There should be more organization for individuals who are trying to get to a connecting flight. Maybe another line that specifically says connecting flight, in order for the process to be sped up. All of that to get to our gate and find out that boarding was delayed.... Once we got to FLL airport, we went to get our checked luggage to find out that my friend's duffle bag was as still in Newark. Mind you her bag was the first to be placed to get checked back in. Luckily they shipped it the next day to her house. But she should've received her bag right after deplaning just like the rest of us. I'm disappointed but relieved that my friend received her duffle bag in one piece.

I cannot say enough about the exceptional customer service I received. After a very difficult year…read morecaring for my son through ongoing medical challenges, my flight credit expired before I was able to use it. When I reached out to explain the circumstances, I was met with genuine compassion, understanding, and professionalism. Wendy took the time to review my situation, listen to my concerns, and offer a solution that truly helped my family during a stressful time. Despite my credit having expired, she treated me with kindness and empathy and worked to provide relief when I needed it most. In a world where customer service often feels transactional, this experience was a reminder that exceptional people still make a difference. I am incredibly grateful for the support, flexibility, and care that was shown to me and my family. Thank you, Wendy, for your compassion and outstanding customer service. Your kindness will not be forgotten.

We arrived about 90 minutes before our flight, TSA went by smoothly. There was a line but it wasn't…read moreoverwhelmingly long. I checked in online so my tickets were on my phone ready to be scanned -no kiosk. Once we arrived at our gate we realized there were no seats because the flight was full. We sat on the gate next door for while we waited. We had time to eat something and use the bathroom. Once they called our zone we we boarded within a few minutes. I did see some people's carry ones being checked for size restrictions. Ours wasn't as we only had backpacks. The seats were fine and the flight attendants were very friendly, we had a few laughs because of the jokes being said on the loudspeaker. A lot of people purchased "drinks" during the flight-especially buzz balls. When we arrived deplaning was smooth. It's a no frills airline, you have to purchase any snack or drink you wish to have. The trays are pretty tiny.

In person customer service, 4/5. They managed to locate the problem. They refunded all my money…read more Online customer service, 0/5. See image below. I attempted to call them through the phone, but it was just about impossible. Phone service, 0/5. Non existent. They claimed they called me once, I didn't hear it and do not know when they called. Would I recommend Spirit Airlines to anyone? No. On a completely unrelated note, they were unable to book me another flight because their airline no longer goes to that airport, lol.

Review #1,123 Posted on 10.12.26…read more We flew into JFK on Wednesday September 16th, and out of JFK on Monday September 21st when coming to NY for my wife's 40th. JFK baggage terminal was pretty far from the gate, it was a bit of a trek, it's also the furthest airport from the NYNY I believe, getting there on Monday morning was a bit of a pain, but I guess it's to be expected. When we flew in on Wednesday is when we noticed how far the baggage terminal was. We ended up finally finding the way up to the next level and to the air train. I personally would just do the Uber ride share or regular Uber next time around, the other way from air train, to Long Island railway to MSG was a long time. I would fly out of JFK again, but would look to do LaGuardia first.

They say these two airports aren't far from each other. But nothing can be further from the truth…read more Traffic makes all the difference. So make sure when booking your flights you know what part of NYC you want to get into. I flew in for the US Open. So this airport is literally minutes from Queens. Headed to Manhattan? Make sure you go to La Guardia. I really liked this airport because it was so convenience clean, and you felt easy easing into New York. Baggage claim was straightforward and I love their duty free shops.

I got to enjoy a flight from San Diego back to jfk in their Mint seats and was very impressed. This…read moreis my first time ever flying JetBlue and I mainly selected them as United could not guarantee a lay flat seat for my red eye flight back to nyc so while looking for other options JetBlue became the winner. I had zero issues with check-in, security or boarding. Everything was so quick and seamless, the terminal for JetBlue is terminal 1 which doesn't have anything to eat. Unlike terminal 2, which has the lounge. Either way it didn't matter much to me given the time of my flight. When I boarded the plane I was shocked the flight attendant came to show me how to navigate my seat. I have never gotten this from neither Polaris nor Singapore airlines! We were always left to figure out how the seats work on our own! It was refreshing! She was so kind and friendly. I felt really welcomed. I opted not to eat anything and fell straight asleep right after takeoff and lay flat my seat. It was a very comfortable ride. And an extremely smooth landing. Kudos to JetBlue you definitely have won over a new passenger!

Customer service is nonexistent and very blase about helping stranded passengers…read more No offer of any remedies, solutions or anything else.

First time user. No communication with flight gates. Constant rescheduling even though the weather…read moreseemed to be perfect. First it was problems with ac... then (we don't know). No one was announcing the changes. We got notifications after the flight times. An 11:59am flight kept getting pushed back and no one was saying anything. Upon getting into the aircraft, the flight attendants had smug looks on their faces. Could not even greet passengers. The landing was very rough. No apologies. I'm not sure if we will travel with this airline again. The only reason we did was because all the other airlines had connecting flights to where we were going. We just wanted to get there.

I will never fly with American Airlines again…read more What should have been a simple trip turned into one of the most stressful travel experiences I've ever had. After our flight was canceled, there was little to no communication, employees gave conflicting information, and we were left to figure everything out on our own. Customer service was extremely disappointing. Instead of receiving guidance, we were sent from one place to another with no clear answers about rebooking, our checked baggage, or what to do next. The baggage situation only made things worse, and the uncertainty over our suitcase added even more stress. We ended up spending our own money on alternate travel just to get home. While weather can't be controlled, communication, organization, and customer service absolutely can--and American Airlines failed in all three. This experience was frustrating from start to finish, and because of it, we will never fly with American Airlines again.

Flew with Southwest last night from MDW via MCI to LGA due to having missed my flight the night…read morebefore. Thankfully Southwest allowed me to change my flight for only 13 dollars. Both flights were perfect drink and snacks offered on both. Good selection of movies onboard and free WiFi since I'm a Southwest rewards member. Crew were very professional and polite and on the second flight I was given a Trading card my the pilot.

064/2026/APR FLIGHT…read moreAttendants were courteous ! I love this aircraft 737-max8 with charging ports conveniently available !!! I just wish the other aircrafts have the same !!!

LaGuardia Airport -- A Much-Improved Travel Experience!…read more LaGuardia is a great gateway to so many destinations! I usually fly from here to West Palm Beach, and I really appreciate how convenient it is for getting to and from NYC. I'm so glad to see all the improvements they've made over the years! From the updated terminals and the connections between them to the restaurants, check-in areas, and overall experience, it's a big difference. Traveling can be stressful enough, so having a cleaner, more modern, and better-organized airport makes a real difference. LaGuardia has come a long way, and I appreciate the investment in making the airport experience better for travelers. Looking forward to my next flight! I just wish I could venture to NY more often- a few times a year just isn't enough !

Great renovation. The new Delta Terminal C is beautiful, clean & filled with great food & retail…read moreoptions. Although I use car service arriving & departing NYC, as an avid commuter, the travel experience is dragged down by ground logistics. Rather than a commuter or rail line, the current mass transit setup relies solely on the Q70-SBS 'LaGuardia Link' bus to connect you to the subway & the Long Island Rail Road at Jackson Heights & Woodside. If you skip the bus & opt for a private car service or rideshare instead, the vehicle pickup zones (found at the arrivals inner lane/outer curb doors) are heavily congested. + the frustrating, long walk & if you have heavy luggage, it doubles the frustration. In comparison to JFK, LGA is a great choice for domestic travel due to its proximity to Manhattan & again, the modernized terminals, though it lacks a direct train link. In contrast, JFK is much farther & currently bogged down by heavy construction, yet it remains the essential hub for international routes & reliable public rail connections. LGA's recent renovation has the inside gleaming, yet the surrounding layout & lack of rail lines remain chaotic.

FATTIES AND WOKE LISTEN UP…read more This is my second time flying Spirit and my first time flying it out of LGA. My first time years ago out of EWR was solid and I'm happy to report that they've only improved. Spirit is known for the nickel and dime bait and switch but reading is fundamental and they've seemingly abandoned their most pernicious policies. READ ON to learn how to get the most value of of this airline: They have a product called Spirit First which includes The Big Front Seat. It's the equivalent of a first class domestic seat on legacy airlines. Comes with unlimited free snacks, beverages, and alcohol. The seats are wide and pre-reclined. BUT WAIT - purchase of this experience also comes with a personal item, a carryon, AND one free checked bag. Gone are the days when Spirit would financially ruin you for having a bag that was 1/2 inch too long. I even have a specially sized Spirit duffel from yesteryear that was compliant with their old "underseat" baggage rules. Let it go - we don't need it anymore. They've normalized lol. Anyway no one sits in the BFS because Spirit flights are so cheap in economy class. The flight I took to Chicago would have been under $100 if I stuck to economy. However as I'm fat and value not getting DVT as I cross over the Great Lakes, I sprung for the full GFE. Listen to me: this same itinerary on domestic first class Delta would have cost me $805. On Spirit it was $337. Be cute if you want but there's nothing cuter than saving $500. In LGA, Spirit leaves out of Art deco Terminal A. When we pulled up I actually thought I was in the wrong place - I always thought Terminal A was for decoration lol. But it's the dedicated Spirit terminal. I got from my car to seated by the gate in 5 minutes. FIVE MINUTES. Bag drop was a breeze, security was done in an instant, and the gates are 100 paces from security. All of the airport staff and airline employees were super nice. On board the great experience continued. Fat and Woke Stuff: Traveling as a fat flier is so nerve wracking. Small seats, mean passengers, inaccessible everything. However the Big Front Seats restore dignity to the process. Be advised if you may need a seatbelt extender, don't book rows 1 and 3 of the BFS as those have inflatable belts. Spirit has a detailed webpage that explains this so PLEASE READ it before selecting your seats. Spirit had a bad rap in years past because of its money grubbing tactics. I think it maintains one because of how it has democratized cheaper travel esp on shorter routes - and people don't like those that they think do not "deserve" to move about the country or world freely. Let me speak plainly: Too dark and too poor. Notice how whenever there's footage of an in-flight fight or disturbance posted online people are like "MUST BE SPIRIT!" Whole time it's a flight somewhere in western Europe smh. My flight crew was mostly Black and Brown and returning to EWR on the way back, many of the passengers were as well. I dunno about you but being with my people makes me feel safe, seen, and cared for. This airline is an incredible value. The planes are new, staff is friendly, and the BFS rival any of the bigger players in domestic first class. The Spirit infrastructure is much improved too. There were tons of employees by the kiosks ready to assist and the app is simple to use. I will not hesitate to use Spirit First again for my trips to Chicago. Economy class, however, can go to hell. Ain't no way that little bit of seat pitch is safe.

Spirit is a great deal. You will find spirit beat most of the flights on Kayak. So if you find a…read morenonstop flight you will get a great deal. Plus if you're going out of LaGuardia Airport New York City, It's Terminal A and And even though it is an old Terminal and it did not yet go through Construction like the other terminals, I prefer it because it's smaller and there are not long lines and walk to TSA is very short. Spirit Airlines doesn't have the best or most friendly staff but they are getting better because I find that quality of the staff are not as professional or experienced. And the technology at the gates are old. For example they didn't bother to announce that a flight was taking off and due to already delays it was difficult to know what they announced if they announced anything bc it wasn't done over the loudspeaker and it wasn't posted on the screens. The LGA airport Spirit used to have the most rude and disrespectful TSA staff. For example they would yell at you for no reason and holler at you to "stand over there, put your hands up" and talk to you like you were a prisoner who just murdered your son. The attitudes and total bullying was widespread across the board for most of the female TSA staff including managers and thought it was ok to abused customers. So I complained 3x to managers in 2023. And one flight attendant - another female was so rude and yelled at me to close the window and I didn't know why I had to do it so I asked her nicely and she just sucked her teeth and shut it really forcefully in front of me. No manners or respect. And the Gates at Terminal A for Spirit are not cool in summer bc it's jam packed and not enough seats and not good food and not enough bathrooms and not many charge stations. But beyond all this the price of the tickets are pretty amazing so I can't complain esp after they upgraded all the seats to vinyl leather and it was comfy and new. No the seats do not recline but the seats are wide enough and if you buy a comfy first class type seat for $20-$75 depending on the flight, it's huge. Just pack very light and make sure your suitcase is as small as a backpack or you will be charged. See pic for a good guide on what you can count as a personal item for free. And make sure you prepay for a carry on item bc it will be much cheaper when you book the flight. At the gate it will be an added $75 or so. Oh and if you get upgraded to a better seat they have a middle seat blocked w a table. See pic. . I booked one way tickets on spirit in 2024 for $21 per person from Chicago to NYC (ORD to LGA). Can't beat that.