Dear Delta Airlines Executive Team,
I am writing this letter with deep disappointment, but I believe it is important to clearly and directly express my position.
For more than 10 years, I regularly flew with Delta Airlines, primarily in business class. I am an entrepreneur and business owner, and I frequently travel from Miami to other U.S. cities. For this reason, service quality, comfort, and respect for the passenger are extremely important to me.
Unfortunately, throughout all these years, I faced the same ongoing issue -- the quality of kosher meals in Delta's business class.
The same dishes, prepared the same way, year after year. The food was consistently tasteless and disappointing. It is difficult to put into words. The chicken was overly salty, poorly prepared, with no variety and no sense of care or respect for loyal passengers who pay for a premium service.
I contacted Delta Airlines multiple times over the years to raise this concern. Regrettably, my feedback was completely ignored. I received no responses, no follow-ups, and saw no attempts to improve the situation. This truly surprised me -- how a company with the Delta name and reputation could so completely disregard its long-term customers.
By chance, I later flew with American Airlines, and from that moment, everything changed.
I was genuinely impressed by the level of service and, most importantly, by the quality of the kosher meals:
* wide variety,
* fresh ingredients,
* excellent taste,
* restaurant-level presentation,
* and, most importantly, new and different meals on every flight, not the same dish repeated for years.
From that point forward, I made a firm decision:
I will never fly Delta Airlines again.
I now fly exclusively with American Airlines and recommend it to everyone who values service, attention to detail, and genuine respect for passengers. I can say this with confidence:
once someone experiences American Airlines' service and meals even once, they will never want to return to Delta.
This is not advertising.
This is the honest opinion of a customer you have lost.
Today, Delta Airlines lost one loyal, long-term client. But after this review, thousands -- and potentially millions -- of people will read it, compare their options, and try another airline. I am confident many of them will be grateful for this honest feedback.
I sincerely encourage Delta Airlines' leadership to personally try the kosher meals currently served in business class and ask themselves one simple question:
How is it possible that a premium airline serves the same low-quality kosher food for decades without change?
In closing, I would like to express my sincere gratitude to American Airlines for their outstanding service, respect for passengers, and attention to quality.
God bless American Airlines.
Thank you for truly caring about your customers.
Respectfully,
Roman Allayev read more