Another fine flight with great service from American Eagle. The staff is typically friendly and helpful. The seats were decent and comfy. In-flight service was good too, especially for a very short trip to/from DCA. Lots of people tend to only post the negatives about airlines, but never anything positive. I've flown many airlines over the years and they all have their issues, pick your fav and stick with it and earn miles and status and you'll enjoy better travel. read more

The gate area (18) was decent lots of seating and food options nearby. Staff at desk was efficient. Did have some issues with too many carry ons once boarding but our flight attendant handled it extremely well. Plane seemed old and the seats and overhead bins were a bit run down. Unfortunately we didn't get beverage service on our flight but the staff was very apologetic. read more

Possibly the worst airline in business. Incomprehensible how they're still in business with such nonexistent customer service and high prices on par with quality airfare providers like Delta. When purchasing economy tickets, we checked that we were allowed one, free carry-on item on the plane. However, half a year later, when we received a reminder to check in, we were notified that we could not bring a traditional size carry on item and could only bring a small, personal item. What?! First time I ever encountered something like that. For that reason, we could not check in online and had to drag our sleep deprived asses at 3:30am, to the loooooong line to check in at the airport and for the airline representative to measure our personal items to ensure that they were not full size carry ons. On the plane, however, all the other economy guests had their regular size carry ons with them. The staff are incredibly rude and grim. Not one person has smiled or showed courtesy from the point of check in to the boarding. No one made eye contact. I felt like every staff member was either bored out of his/her mind, or was hating his/her life. The people at the gate were especially rude, showing attitude and talking to us like we were uncooperative dimwits when we were just asking a reasonable question about our carry-on, which they refused to take to the plane and said we needed to check in because the tiny airplane ran out of space. Once we boarded, we found plenty of space under our seats where we could've stored our carry on. BUT, we had to follow the rules and check in our bags and then waste an hour waiting for them at bag check, because there were some technical difficulties with the conveyor belt. Yay to a crappy experience. The airplanes used, for local and international flights, are considerably smaller than those by Delta and other competitors. The seats are crazy tight. Zero leg room. I am a slim, albeit taller than average woman and I never pay attention to how much space I have on airplanes. But this time, maybe thanks to all the unnecessary irritation caused by staff because of our personal items, I felt claustrophobic in that cramped, stuffy, old plane. Thankfully we only had to endure several hours in that confinement. The airplane staff, however, are better trained and are capable of providing decent service without attitude. They get the star in this review, otherwise, every other part of this company's operation, gets a big, fat ZERO. read more

Another full flight by American Airlines. So much for social distancing. I give 3 stars for the airline in general. I give a less than 1 star for the staff at terminal B Gate 8 checking people in for flight 0598. They made me check my CARRY ON luggage yet letting others go. They would not let me show them that my flexible soft bag would allow fit in their sizer. Why buy a carryon if I can't carry on? Countless others are able to do so. I am beyond upset with they way they handled this. Now I have to wait 30 minutes for my bag in Charlotte. Yes New York LaGuardia I am pissed. Typical New York style. So glad I am going home. read more

I was boarding my flight from New York to Miami a couple of days after Thanksgiving. Remarkably the flight was on time, everything was great except for these 2 individuals. They were probably some of the most nastiest people I've ever come across in my life. The personality of a rock, the decency of a cockroach, and the manners of a Lebanese whore. Few times in my life have I come across people like this, that I honestly wouldn't mind seeing them get hit by a bus in front of me. read more

American Eagle Airlines - You could find these two hags at C 11 at laguardia - Airlines Near Me - Flushing, New York

This trip was beset with Boeing woes. A nonstop flight, purchased WAYY in advance to Vegas on the besieged 737 became a one-stop. Not American's fault. They called, rescheduled, applied extra legroom and early boarding on both legs and all at same price. And did so with solid customer service. Both flights on time, both packed, but clean, with solid in flight service. The missing star is terminal related- not sure who is to blame. LaGuardia Airport is a freakin disaster. Traffic is unbearable, the terminal itself is a mess, and who knows when normal may arrive. read more

Absolutely nightmare flight! Had a 9:29am departure flight AA1626 on 6/21 and due to 'maintenance issues,' the flight kept getting delayed hour by hour, by a total of 10 hrs!!! And no flights available for earlier times, because all 150 pax are also trying to rebook. Absolutely ridiculous, chaotic, poor communication and poor service. Made me miss all the important meetings, and worst of all, customer service is no help and did not even offer any fair compensation for all the trouble. They offered 'points' which literally do NOTHING for me. My return flight was once again delayed, along with all other AA Flights to my destination that day. Avoid AA at all costs in the future. read more

I fly American quite often, but this time I opted to fly first class from CVG to LGA. I didn't have any problems with the service. The flight attendants were lovely, however I have to rate American fairly low because of the age and quality of the aircraft. The plane definitely looked beat up like it spent a couple of rounds with Mike Tyson. Also there weren't any power outlets onboard. The New York subway has better accommodations and it definitely wasn't worth paying for first class. There also wasn't enough room for carry on luggage, I'm surprised they didn't do mandatory valet. read more

Recently flew from Louisville to New York and on the way down everything went smooth. On the way back all hell broke loose. They crammed 3 flights into a small downstairs area and everything got delayed and you could tell they confused themselves by trying to do too much at once. I honestly think they caused the delays by bad logistical planning. The flights themselves went smooth. The planes were very tiny but the comfort level wasn't bad. On both flights they served the pretzels and beverages almost immediately. read more

The customer service at LaGuardia is really bad. With one exception, everyone we came in contact with showed little to no interest in their jobs. They were generally rude and worse, several seemed to have no clue how to do their jobs. Of the two terminals we were in, one was fairly nice, or decent, but the other was more suited to a third world country. American is building a new terminal which will be nice, but in the meantime, terminal C is pretty crappy. I will avoid flying American in the future. read more

I'm sorry for all the employees that work for American Airlines and affiliates. This is the absolute worst experience that I have had with travel..... including during the height of a PANDEMIC! Over 14 hours to get from Boston to ohare! While we watch every other airline take off and make their schedules flights. DO NOT FLY AMERICAN Again sorry to all the employees we know it's management! Just awful!!! read more

8 years later.. after already not liking nor being a fan of American Trashlines- I gave them a chance to impress me years later due to my dates and truly good airlines being booked. Booked this trash airline only to find out they STILL provide nothing more than shitty service. So after our flight was delayed for well over an hour and 20 minutes, the airplane we were all on had a mechanical issue with a drink cart forcing us to sit for an additional 20 minutes... Then a passenger decided they didn't want to turn off their phone or put it in airplane mode resulting in us having to go back to the gate leaving those of us who had a connecting flight stranded in New York for another day and here's the kicker... These lying SOBs put "weather" as the reason why the flight was canceled and did not give us hotel vouchers, any form of consolation nor compensation, no food and no real information but we DID know we weren't leaving New York the same day that we were scheduled to go. And was all over 8+ hours for the next flights. So here we are, eight years after the last shitty experience I've had with this airline only to find out that even after re-branding they are still shitty and unapologetic too! David Hash (who didn't want to give up his name up but apparently his coworkers don't like him either because that's who told it to me-) this "manager" with AA LaGuardia was an asshole when I was asking questions pertaining to how am I supposed to just pay for a hotel, pay for the transportation to get to and from and then- they had the nerve to move me to JFK on a completely different airline... that does not change the fact that I STILL had to spend over $200 out of pocket when I should've been home not having to spend any fucking thing. Talking about, "you can reach out to customer relations and put in a request to be get reimbursed..." Again goofy bitch, what if I didn't even have the money to worry about being reimbursed but you're telling me I would have to sit in a fucking airport for 12+ hours or just go ahead and walk to JFK??? They definitely put someone who didn't have any cash in their hands in a fucked up situation for sure.. American is the Bastard child of the Airlines... As far as I'm concerned they're right on par with Spirit Airlines - and I can confirm- worse! 3 damn gate changed then all this drama only to be stuck in NY. What a failure of an airline! DO NOT RECOMMEND AND I WILL NEVER FLY WITH AMERICAN AIRLINES AGAIN & that's a promise! read more

American Eagle Airlines - Airlines Near Me - Flushing, New York

So we ran ahead of schedule on this Saturday afternoon from our meetings so came here for an earlier flight home. We had called our travel department first who guided us to go to the airport to change our tickets. Well American Airlines could give a rats ass on what Elite status we were and proceeded to take $200. each to change our flights to Miami. Did they take into account that the flight we were originally scheduled on was looking for volunteers and was paying money to switch? No I believe the airlines have been screwed up by their unions the only thing that matters here is money not their frequent travelers. I have flown a half of a million miles with American and quite possibly will make a million. But did the agent that was assisting us or should I say not assisting care? Flying American or any other not by choice but out of necessity to get from point A to point B. read more

Our flight was January 3rd, from New York to Grand Rapids, at 8:26, flight number 4498. The flight attendants were very rude and talked as if they were arguing, one was blonde and the other brunette, women about 40 years old, I don't understand why they work there if they just hate their job . so much negativity, none of them use the words "excuse me, thank you, hello, they don't smile" they don't know how to talk nice. They talked as if I was flying at their expense. what it is? Women who are generally dissatisfied with life and very tired of this work. the entire flight everyone looked at their unhappy faces. when everyone left they just stood and looked at everyone with hatred. read more

While I don't normally don't fly American Airlines so I am somewhat bias but today was an okay experience. First off I got am email confirming my flight information including gate and of course I make it to that Gaye only to find out the gate has changed to another gate that was in another terminal. This required me to take a shuttle. Upon arriving I found my seat at my terminal.. but I never got a text or email letting me know of the change. Any who I can say this once I entered the airport I was greeted by an American airline rep. Even the TSA rep was so nice it really made my day especially that early in the morning. Great customer service. I am also thankful for the gate being near a decent coffee places. No starbucks which is my favorite but I am glad I didn't have to get dunkin donuts. It's the small things that make the experience rewarding. Come early cause you might have to take ashuttle. read more

American Eagle Airlines - Best cookies ever - Airlines Near Me - Flushing, New York

I took the American Airlines to Atlanta and Miami, Florida. I was not happy with the service at all. We experienced 3 hours delay, and almost missed connecting flight. Also, when I was on the plane to Atlanta, we still had to wait 45mins before the plane flew off (this was after the 3 hours delay). The airline did not provide any compensation whatsoever for their delays. I'm only giving one star because the flight attendants were great, and the pilots flew the plane successfully. This was my first time using American Airlines, and unfortunately I'm don't think I'll be using it again. read more

The flight/gate agent for my trip from Miami to Laguardia said an inappropriate "ni-hao" to myself and my friends in a manner which is racially discriminatory and unnecessary. When I responded to him by saying "no, thats racist" he tried to brush it off by saying "yeah, yeah I know you're Korean." And then proceeded to aggressively mock and humiliate us through verbage and use of intimidation. It was disgusting and seriously caused us to feel unwelcome and unsafe. I have yet to hear an apology from any American Airline representative. Not to mention, this happened after our flight was delayed 2 hours due to "maintenance." I missed an important event because of this. Do not fly with A A. read more

The absolute worst Very unprofessional Not helpful Will not admit issues with the way they do things nor admit fault read more

I'm really not a huge fan of flying even though we travel often and I will be honest I have take. American Airlines in the past but kind of backed off after Sept 11 but recently I started taking the airline again and I can't complain at all. Premium Economy gets you free drinks IE: Alcohol and the Seats are very roomy . The on flight snacks aren't anything special but there pay menu is really nice . The flight attendants are really sweet and bubbly so yes I would recommend there flights read more

In the past, I had really, really terrible experiences with this airline. I had canceled flights and was basically told that it was my problem to figure out on my own. They have gotten a little better. The flight attendants are friendlier as is the gate crew. read more

This place is a joke. Plain and simple a joke and I'll never use again. They put us on so many delays I can't even detail it. They put us on a wrong gate and didn't notify us, lucky for us we looked what was going on after being at the airport for over two hours and then we got delayed 4-5 times and so many hours wasted. I can't even give this place a 1. Negative 5 stars for this joke read more

I paid a lot of money to be on a first class ticket from MIA - ATL. I seat was broken into laid back position cricket. It was so uncomfortable 3rd terrible trip on this airline through AA. read more

Flew back from Atlanta to LaGuardia tonight. Cramped seats, unfriendly staff both on board and on the ground, trash in the seat pocket and a stinky bathroom ... and this was first class :( The first flight of my round trip was even worse bc the seat was uncomfortable, no room for baggage bc I was in the front row, and the WiFi -- which wasn't free -- was so spotty it wasn't worth the frustration to try and get work done. read more

I wish I can rate them-10 Twice did not let me use my voucher Will never travelled with them again Worst airline. read more

American Airlines often gets a bad rap. I'm not singing their praises but the truth is they are no better or no worse than most of the other airlines. I mostly fly American because I live in St. Louis and they have the most choices. I had a seamless trip to New York (LGA). That's all I can ask for, right? read more

why can't I get a hold of someone over my refund? Worst CS EVER from an airline co. told by employee that we had to make room for ppl who paid more for their flight tickets so we must check our bags even though I paid for EL seats with reserved bins? Rest were EMPTY. Flight attendant acted like we were poor because we were on section 9. I paid for us to sit together in extra leg room seats which have a RESERVED spot for our carry on. They said we must make room incase people in other sections need it. It ended up being completely empty but they still forced us. Contacting BBB and corporate. They said they emailed me March 2 with why I didn't get the refund. Never got it. Had to call. Got a robot. Couldn't even tell me WHY. Will never use again, customer service was Atrocious read more

American Eagle Airlines - The EMPTY bins. - Airlines Near Me - Flushing, New York

Back in the days American Airlines was the only airlines that my family used, because was the most populate and the only one that they knew. Today on this day, there are many airlines, variety and a lot of competition. Although the quality and customer service has changed a lot in last years, I had to make a reservation with this airline, for economic matter because it was the one that offered me the best price. I have to emphasise that I did not had a bad experience on this trip, although in other airline I had used has been more enjoyable. read more

Worst airline in the United States. Do not waste your money. They consistently can't manage simple routes and I always get delayed and miss connecting flights by several hours. American just pulled my flight out of the take off que (after being in the lineup for 40 min) AND added another stop to my flight to Charlotte. Most irresponsible thing I've ever experienced on a flight delay Customer service won't respond to tweets. Delta responded immediately and they aren't even involved. Take your money and your business and fly any other airline besides American. Incompetent operations staff. read more

American Airlines, like every single domestic airline (with the exception of perhaps JetBlue) is an unethical moneymaking racket whose corporate message is to extract as much profit from its passengers as possible. Before the security gate, they told me that my hard-case roll-on luggage cannot have the extenders unzipped. I have measured my carry-on with a measuring tape while it was fully extended, and its dimensions are exactly 22x16x9 inches, which is the acceptable measurements according to AA's website. I have also flown with this carry-on with multiple airlines, including AA, and not one single soul contested the size of my carry-on. And yes, it fit in the overhead compartments with ease. I also packed my carry-on to capacity, since I had just moved out and I was traveling with all of my earthly belongings for the next four months. Nevertheless, in order to accommodate their unreasonable demand, I shoved and sat and panted and sweated until I zipped up the carry-on. I stood up and asked if I could continue on to the security line. The man who originally told me to close the extenders asked the woman next to him if I could pass. The woman told me to fit my carry-on between the metal bars that supposedly measure the appropriate dimensions of a carry-on. My bag slid in but there was space between the bag and the ground. The women snapped, "You have to check that bag because you can't fit it in without pushing." There was no reasoning with her. I simply walked 20 feet to a different security line and passed on through. AA lies and deliberately defrauds its customers with metal racks that are smaller than their posted dimensions on their website in order to force you to inconvenience yourself and pay extra in order to leech more money with bag fees, in addition to their ticket sales. This is a failure of the free market. The oligopolistic, scheming, and oft-coordinating airlines have a captive audience. They have no incentive to treat customers well or fairly. They have every incentive to exploit and abuse us. Contact your government representatives to demand that they regulate the airlines and force them to treat us better, or this mistreatment will simply continue. read more

American Eagle Airlines - This is the roll-on carry-on that the agent tried to force me to check. Lying to profit off of baggage fees... disgusting. - Airlines Near Me - Flushing, New York

I am a recently transplanted patient and did the instructions on the website to orint off the TSA card and it had no effect in fact we were even selected for a suitcase review which caused us to be late for our gate and missing our flight. After being in the airport terminal we were directed to be in by the boarding gate. We went up to get the next flight ticket boarding pass and they said they called us?! They most certainly didn't but what is our word to the TSA? Needless to say here we are still 10 hours later with no guaranteed flight. read more

I was told that the tickets we purchased do not include any bags, including carry ones. We came with 1 bag to check and two carry ons to put up above. We paid $25 for our bag to be checked and another $25 for our carry on that they said must also be checked. We felt that our second carryon could fit under the seat in front of us. As we are walking away from the counter, the representative, Gloria, comes running after us. She said that our second carry on is also too big to fit under the seat in front of us and will need to be checked as well. We explain that the bag is full of our podcast equipment (all electronics) and that we know that there insurance for lost and damaged baggage does not cover electronics so we would like to have it with us. She said it needs to be checked, but now that we are checked in it is $35, not $25 anymore. After further conversation and asking her several questions about our options we decide that we would prefer to pay the $50 at the gate, to have the bag in the overhead instead of the $35 to check it. She agrees that this may be the best option for us. When we get to the gate expecting to pay $50, we are now told that it is $60. Fine. We aren't happy about the change of price, but we are told Gloria was wrong to tell us $50, and we need to pay the $60. Could things get worse? YES! The bag has to be checked, it STILL can not go in the overhead. We would have paid the $35 at the gate and not traveled all through the airport with the luggage if this was going to be the end result here. I said "Is there ANY amount that we can pay to just put it I the overhead compartment? The bag is full of electronics that a fragile, can't be outside in the rain (Incase the bag leaks), and won't be covered by your insurance if anything was to happen to it?" They said "Absolutely not". The only option was to now check the bag for $60. They did apologize for Gloria giving us the wrong information, and one now girl did go to ask a manager if there was anything they could do for us, but there was not and nothing more was done. So we paid the $60 and checked our bag reluctantly. When we finally board the flight after everyone else (since all of this was going on as the flight was boarding) we arrive to see that 90% of the overhead compartments are COMPLETELY EMPTY! What?!? This airline is awful! We paid $60 for the bag, and they wouldn't even let us put it isn the overhead where there was PLENTY of room. Update: after all of that, the first two bags that we checked "properly" were put on the wrong flight. Seriously American?!? This is awful! read more

American Eagle Airlines - Plenty of room above still, but would not allow us to bring carry ons at ANY cost. - Airlines Near Me - Flushing, New York

See all

American Airlines is worse than southwest... On the way back New York , I did use American Airlines and had the worst flight experience ever. One hour delay with explanation that the aircraft just got here. I had a sit @ 11b and I never get to sit there because they sold it to someone else in the plain. I had to sit all the way in the back to the last row. I was in rush and I really need to attend a meeting as son as I get off the plain. That's why I did choose most front possible but American Airlines screws me by delaying the flight and also selling my sit to someone else. I could not make the time up to the meeting. Sure I am mad and angry I sent them and email About the situation. Yes they did return and answer. All they said is they are sorry that they sold my sit to someone else. read more

Never again. Just got off a flight from Miami and I feel like I've aged 1,000 years. Tried to secure my seats yesterday via online check-in, only to continuously get a "technical difficulties, try again later" message. So, ended up with shit seats, behind some grown ass manchild who literally kept jerking his seat back and throwing himself into the chair with all of his weight, nearly destroying my computer that I had on the tray table because he was so violent with his movements. That's not the staffs' fault, just added to my irritation. Also let's all hope they sanitize the shit out of the plane after each flight, because jerky McGee also spent the duration of our trip digging the shit out of his nose. Then we were delayed on the tarmac for nearly an hour. The straw that broke the camel's back was the way the female flight attendant treated a disabled passenger who was sitting next to my fiancé. He used a wheelchair to get onto the plane and they didn't give him his cane, proceeded to tell him that his bag was too heavy for her to carry and that it would be in the front. The poor man tried explaining that he needed his medication ASAP, and the woman couldn't be bothered. She ignored his explanation, saying "you have to wait because I need to explain the air mask routine." BITCH HE CLEARLY NEEDS HIS MEDICATION. How dare you treat a paying, polite customer with such little dignity and zero respect. Delta, jet blue, any airline besides American from this day forward. Avoid at all costs. Edit to add: about 10 minutes before we boarded, some moron pushed the emergency door, releasing the most ear piercing alarm I've ever heard. Not one staff member even attempted to turn it off. Got myself a complimentary migraine before the trip even started. read more

My mom is 86 years old and was assisted with a wheel chair. I asked the lady at the desk to provide us seats 5b and 5c so my mom would not have to walk back so far. She said the fair restriction would not allow her to change the seats. Common sense should make you change the seats. She had to walk all the way to the back with a cane. Just not the brightest decision. read more

See all

Original Date: 6/29/2015 The legroom was not enough for my long legs....smh. How cheap that you have to share the tv monitors with everyone. I don't think I would ever fly AA because I love Jet Blue way too much =) read more

American Airlines should be ashamed of themselves. They have turned what was a happy Thanksgiving holiday into a living nightmare. A missed flight should not mean a whole day wasted bumping around from flight to flight and dealing with agents who ignore your questions and your overall presence. To the few who attempted to help me, thank you, I wish I could say better for your colleagues and American Airlines customer care as a whole. As a paying customer, and even more so as a human being I expect better treatment. It is in definite and uncompromising terms when I say I will never fly American Airlines again. read more

Flying to Chicago today, highlights include: *Checking in last night and not getting a boarding pass and the countless system errors with their software *coming to LGA to get my boarding pass to be told no seat is available and to check with attendant at the gate * Having my seat changed 3 times *finally getting on board and having to wait 50m for pilot change *Sitting on runway for an hour and still counting *Being on the runway at our original time of arrival *no AC it's hot and I feel heat exhaustion *No water *I paid for this? read more

Terrible. Worst experience flying ever. Between direct flights cancelled and rescued to late flights, 6 hour delay on our returning flight. 1 hour wait at baggage claim. No snack or drink service over a year after covid... decided to cancel our next trip with American and will go back to southwest. read more

Worst Airline Customer service around ! No help - when you call into the line and deal with a robot it leads to you to a message that says " American Airlines are too busy at the moment " and they hang up . Unbelievable ! I Also asked for credit voucher and it took over 2 weeks to receive so I had to book my flight with an additional fee (200$) bc there American Airlines support is still processing an email with my credit voucher --- won't fly with them again read more

Never again. Flew into NY on Delta. Flight was great...no issues. Departing flight was with American through LGA. Staff was rude af. A carry on that was perfectly acceptable with Delta was "too big" to carry on with American. Had to pay an extra $30 and the ahole at security was a total b%#ch about it. Next time, I'll pay more and fly with any other airline other than American. You suck! Boo! read more