LaGuardia Airport terminal B concourse C, gates C-1 to C-8 and only to Atlanta ATL and Saint Louis STL depart from concourse D for American Airlines gates D-2 and D-4 read more

American Eagle Airlines - Airlines Near Me - Flushing, New York

Worst Airline Customer service around ! No help - when you call into the line and deal with a robot it leads to you to a message that says " American Airlines are too busy at the moment " and they hang up . Unbelievable ! I Also asked for credit voucher and it took over 2 weeks to receive so I had to book my flight with an additional fee (200$) bc there American Airlines support is still processing an email with my credit voucher --- won't fly with them again read more

Never again. Flew into NY on Delta. Flight was great...no issues. Departing flight was with American through LGA. Staff was rude af. A carry on that was perfectly acceptable with Delta was "too big" to carry on with American. Had to pay an extra $30 and the ahole at security was a total b%#ch about it. Next time, I'll pay more and fly with any other airline other than American. You suck! Boo! read more

Sad excuse of an airline. Currently in the process of scratching and clawing for a refund for a flight that was cancelled. It should never be this difficult to get your money back over something so simple.. You didn't have enough flight attendants to fly, so you cancelled the flight. Fine. Give me my money back- it's really not rocket science, people. 0 Stars. UPDATE: I was called by a customer service representative who hung up on me when I asked why #3, #4 and #6 on the priority standby list were admitted onto a flight before me (#1 on that same list). Refused to give me an answer and then promptly hung up on me. read more

Currently sitting on Flight AA4683 at Gate 6. 3 boarding women (2 older white women & and younger to middle aged brown woman) closed the door on me and said"No." when I said "I have to catch my flight." While one of the older white women was getting a manager...After being asked 4 times, twice by one woman to myself, once to the black woman infront me and the black man behind of me , if "we were together." After the 3rd time I said "All black people aren't related." I was told that was racist and I wouldn't like it if that was said to me...it was. Just not saying "that's racist." While one woman went to get a manager, the other went I don't know where & the other started explaining that they ask that so all bags don't go to the same destination, I agreed to not miss my flight, even tho I'd didnt. That God for these mask, my poker face sucks. But what I wanted to say was "So you ask this way : are you traveling alone?" Oh and the middle aged woman, slammed down a ticket saying "This is how stuff gets started because people...inaudible." As I stood next to her, wondering if I was going to catch my flight....awkardddd. Again, more black people in positions of power and they'd know that that WAS RACIST and completely unprofessional...closing the door and holding me for 5 mins (check the tape) to "explain" anything, isn't my concern. Catching my flight, I paid for, while NOT assuming I'm standing next to complete strangers is my ONLY CONCERN...one of them we could've been on a do not travel list...super super weird to group random people together, who are standing in line, to board a flight. Oh yeah, 1 last point. They said they'd say that if I was standing in between 2 white women. I'll be calling customer service so they can get proper training and possible warming/write up for closing a doer on a customer cause they were...I don't even know; wanted to "talk". It'll be a cold day in hell before I believe that. Do you? read more

American Eagle Airlines - Thankfully I made my flight. - Airlines Near Me - Flushing, New York

Welcome to American Airlines. Such a comforting feeling when getting in your seat. They can't fix stuff like this? Yes, they can. They just don't care. read more

American Eagle Airlines - Airlines Near Me - Flushing, New York

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On a recent trip to Miami I chose to fly AA. The booking process was done online at AA.com and it was very easy to complete. I arrived at LGA terminal B and found the new parking garage open for business, which is much better than having to park at terminal C and take the bus back to term B. The check in process I completed on line so I was able to walk directly to Security and on to my gate. The flight was on time and we were in Miami in about 3 hours. My return flight was delayed by bad storms in the NYC area. The gate agents and AA's text alerts kept me well informed. The flight was delayed twice and then moved forward at the end. So the notices were important as I had walked away from the gate. Once on board the flight went very smoothly even though we went through a bit of turbulence when approaching NYC. The only real complaint I have is that LGA traffic was horrible but that can't be held against AA. A tough travel day on the way home due to bad storms but AA rose above the noise and provided a great experience. read more

My letter to American Airlines Today: LGA to Ohare 7.3.20: I was concerned about social distancing and called the night before after seeing that my trip did not adhere to any of them by allowing every seat to be booked. I have taken multiple flights with united who kept a middle seat empty. I tried switching my seat after originally paid to select it, but I would of paid more money to be in an aisle that was empty. Agent suggested that I wait till I get to the airport as I can ask for it at gate and explain my concern. To my disappointment as I arrived for my flight, no seat was available to social distance as it was a full flight. I had no choice as I had to make this flight as I was flying in to Chicago for my mother's memorial. As I sat in my seat in 13A, a flight attendant approached a woman who sat directly behind me at 14A because she refused to wear a mask. As she kept insisting that she is prevented due to medical issue, the agent did everything to explain the procedure and policy multiple times. A woman who understands and speaks English kept suggesting she doesn't understand. She did not tell the gate agent as she boarded or provide a note and no one prevented her from entering and being seated. She did not provide a note, she argued with a flight attendant about it and still refused to wear one. She insisted that he call her doctor and he explained that's not what is the process and again explaining it over and over again. Attendant spent almost 7-10 minutes trying to explain and she still refused to understand. He advised her that he would have to report her for not complying. He did a great job, but she was still allowed to fly and sit behind me. Im extremely upset that I was forced to take the flight with an arrogant guest and placed my safety in jeopardy. Why would airline allow to delay a flight? Why are you not allowing social distancing? Why was she allowed to stay seated without a mask and continue on the flight? I'm upset and worried about flying with American Airlines in the near future as it is more concerned about filling seats then people's safety. read more

There check in process, is so daunting and stressful that it makes me want to pay more for less of a headache. The have plenty of kiosks, but they either don't work or are missing ticket paper. Good luck finding someone to help you with that. You will then need to get on another looooooonggg line to tell them, and then back on another line to start the check in process all over again. My flight was delayed, so I missed their connecting flight. They then had nothing the same day, So I had to stay over night. They really need to get their act together. read more

American Eagle Airlines - American Airlines luggage subcontractor. Parked blocking the handicap ramp. Refusing to move - Airlines Near Me - Flushing, New York

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No star- this is the worst airline. I bought a ticket for my cousin to visit, she gets to the airport and the flight leaving from NY is the only ticket that's "confirmed " the ticket going to NY no where to be found. Both tickets were bought at the exact same time.Management went back and forth and offered no solution. Needless to say my cousin missed the graduation and has been sitting in the airport since 4 am. No costumer service and solutions. The last time I used this airline my luggage was lost and returned almost a year later. This is the last straw I will not fly ever with American Airline and I do not recommend this airline to no one . A big waste of time and my money and no regard to the costumer. This airline deserves no stars. read more

I've heard a lot of bad things about this airline, but personally I had a good experience with them On my way to Miami this March, it was for a connecting flight to Lima, Peru. And they were friendly and accommodating. Took away once star because the guy who checked me in said my luggage will be in Trujillo but that wasn't the case. I had to pick it up in Lima then check it in again to go to Trujillo and it was frustrating because no one spoke English in that airport. read more

I wish I could give zero stars. Terrible customer service; I wanted to get standby on a flight that had 6 seats available. I talked to three people; none were willing to work with me. Delta does not treat their customers this way, will never fly American again. read more

This airline is not worth the meager savings it represents, as I am writing this it has been 9 hours in Laguardia airport with nothing but cancelled / delayed and rude incompetent help literally causing mutiny in this terminal. Pretty certain that this Airline may be breathing its last breaths. All this and I haven't even gotten on an airplane yet. No snow , no tornado and not a holiday weekend, just another Wednesday in Mid December. A quick flight to Ohio to pick up a college student has turned into Tom Hanks Terminal movie! read more

American Eagle Airlines - Airlines Near Me - Flushing, New York

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Total shitshow of a boarding process. The idea of groups is excellent; however, people congregate around the boarding area and the employees say nothing and do nothing. It's then a savage race of pushing and shoving to get on the plane. My husband and I being decent human beings and all, let everyone else kill each other and wait until it's done to get in line. In return for our kindness, we're rewarded with all of overhead bins being full and forced in to checking carry on bags that we did not want to check. Thanks, American. Oh, there's also plenty of room in the bins to our dismay once we boarded the aircraft. read more

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American airlines was a actually surprising experience....i was expecting the normal airlone drab but the folks where very helpful and nice from the ticket ccounter to the Stewarts onboard... it was quite the pleasent suprise and American may have just picked up a fan read more

American Eagle Airlines - Airlines Near Me - Flushing, New York

I should probably give AA two stars, but they got time to and from my destination safely, so that has to come into play. I recently flew them from New York City to Nashville. Both my flight there and my flight home were delayed by about a half hour, for what seemed to be no reason at all. Going to Nashville, our flight was scheduled to leave at 830 and didn't take off until about 905. Leaving Nashville, the sign said we would be boarding at 710, didn't board until about 730, which was when the flight was supposed to take off. I'm also surprised these planes haven't been updated...no TVs at all (at least not the one I was on) and such basic service unless you're in first class. We were offered a tiny bag of pretzels or a little pack of 3 cookies. They also ran out of water, and don't even give u the bottle or can, if you're getting soda. For a short flight, I guess American is fine, but I'll still always love my JetBlue! read more

I am irate. I had book this flight back on April 30th, with the intention and planning of arriving in San Diego at approximately 1:43pm on May 14th. However, my flight time was changed, which, tends to happen. What I am upset about, is the fact that I received NO ALERT. NO CONTACT was made with me to inform me of my flight change. I had to log on to the American Airlines website to see that my flight was changed. 'Surely this must be a mistake' I thought, as I had heard nothing from American Airlines. When I called the Customer Service number and finally got ahold of an agent, I was told that, "it says in the notes that someone had called you on May 6th to inform you of your flight change, and that they left a message." I checked the calls on my phone, I had ZERO missed calls from anyone on May 6th. I then checked my voicemails (and deleted voicemails) to find a message on May 6th from a number that was only 5 seconds of static, and nothing more. Below the message play button, the words showed "Unable to Transcribe This Message". So not only was I attempted to be contacted ONLY ONCE, but I was also only contacted via voicemail. When I asked the agent why I hadn't received an email as well, they stated "I'm not sure, I'm sorry about that". Then I asked if there were any other flights available from any other New York City airports that would get me in earlier. Unfortunately there were none. After explaining that this miscommunication would set me back a night in my final destination (as well as having to COMPLETELY alter my plans with my acquaintances), and explaining that I was going to lose a deposit, I asked if I could be compensated with miles or some sort of refund. I received the answer, "I'm sorry, but it's not within my ability to do something like that." I am now having to cancel time with friends (some I haven't seen for 5 years!), family, and lose my deposit, all because of this negligence. I am sorely disappointed. read more

This airline sucks here from LGA. Ya'll need to train how to serve better to your customer esp. First thing in the morning when they are traveling. The agents here in LGA SUCKS!!! you need to train yourself to get better service. You can't just keep charging for a hand carry that's just a bit over your stupid card board size. NEVER FLYING AA AGAIN! First of all you don't even serve NOTHING in the airplane. Only a 6oz of drink! Not drinks, but drink! read more

On May 8, 2016 I was on flight AA1170 with American Airline. Flight attendant Marianna was extremely rude. She cut me off before I got to finish asking my question. I confronted her about her rudeness and explained there was no reason to be so nasty. Her response about her attitude was due to the fact that she was not supposed to be "up." That is unacceptable behavior and does not give her the reason to be so rude. When I got off the plane, I complained at the front desk and the representative directed me to the manager. After speaking the manager, I was on my way out to exit the terminal. As I was walking out the terminal, Marianna followed me and harassed me explaining her attempt to apologize earlier as I was walking out the plane. I told her I did not want to speak to her and I will file a complaint with her boss. She continued to yap her mouth as I repeated multiple times, " I do not want to speak to you!" You do not confront an upset customer especially when I specifically repeated multiple times, "I do not want to speak to you!" She finally walks away and shouts back "WHATEVER!" American Airline, these are the type of filthy animals you hire? Where is the customer service at? I will NEVER fly with you guys again and I will be filing a formal complain on your American airline website! read more

Flight 2392 (LGA TO MIA) delayed one hour so far , waiting for a paper sign off for the galley drain which was already unclogged at time of original departure. Not quality service for the 150+ passengers to be delayed more than an hour for this. Pilot has no authority to move this along at reasonable pace. Inadequate service on part of R&M team, understaffed? Just an unclogged kitchen sink. read more

This is a mixed review. On Wednesday, May 25, we were booked on American Eagle Flight 3875 from Texarkana to Dallas with a departure time of 9:56 am. We were at the airport at 7 am. The pilot, Colton Albrecht, had flown the plane from Dallas and in his preflight inspection noticed a small amount of blood and several feathers stuck to the leading edge of the right wing. He informed us maintenance and FAA regulations would not allow him to fly the plane until FAA granted him clearance. The closest FAA inspectors were in Little Rock, Arkansas about a 2 or 3 hour drive away. The inspectors arrived between 12 and 1 pm. Apparently they could not grant clearance without consulting with the aircraft manufacturer located in Brazil. About 2: 30 pm Capt Albrecht informed us American Eagle was sending another plane for us from Dallas. The plane arrived about 4 pm and we arrived in Dallas about 6 pm. The American Eagle agent in Texarkana told us "You will receive meal and a hotel voucher for spending the night in Dallas and a bus will be waiting for you to take you to the hotel because there were no additional flights to Sacramento ( our destination) that night. When we arrived in Dallas about 6 pm, there was no bus, and the agent at the gate did not know "anything about it!" He said we had to go to another gate and check with "Customer Assistance" to find out about meal and the hotel vouchers. (Both my wife and I are in wheelchairs and walking is difficult for us. The wheelchair attendants had left us after taking us thru the maze of the Dallas airport, taking the train etc.) Using the wheelchairs as walkers, we found Customer Assistance and that agent was not familiar with the reason for the delay from Texarkana. She was reluctant to give us vouchers because there was a 9 pm flight to Sacramento -the first we heard about that possibility. We said we would take that flight and she reluctantly gave us meal vouchers for $12.00@,. You cannot buy a meal anyplace in the Dallas Airport for $12.00! --We had skipped breakfast to be at the Texarkana airport by 6:30 am, 2 hours ahead of a 9:56 boarding time, and had not had a meal all day! The Texarkana agent did bring us some pizza about 2:30 pm. --Throughout this ordeal, Capt. Albrecht kept us fully informed and was very solicitous for his passengers. I highly commend him and American Eagle is fortunate to have him as an aircraft commander. Please extend our thanks and appreciation to him! Although I rated our experience with American Eagle as not good because of the hassles in Dallas - an airport designed by idiots in our view, you can change my rating to anything you like. Again, please extend our appreciation to Capt. Albrecht and give him the appropriate accolades including a salary increase. Looks like it was a situation of "Sparrow downs Eagle!" Best wishes, John Berger read more

Worst customer service I have ever experienced! Cancelled our flight from JFK to CVG on Saturday. We were going there for an NFL game the next day before returning to California on Monday. They rebooked us on a connection from LGA at 6a the next morning. Customer service sent us over to LGA to get a hotel voucher. Once we got there the extremely rude counter staff seemed more miffed that the JFK staff sent us there than interested in assisting us. We were then told since it was one way, we didn't qualify for a voucher. So we got to pay for a hotel in CVG that we couldn't use AND a hotel in NY. never have I been treated so poorly by multiple individuals claiming to be in customer service. I wasn't surprised when I signed on to yelp to see they have a one star rating. They'll never see another dime from me. read more

THE WORST AIRLINE OF ALL TIME. ALWAYS DELAYS + RUDE CUSTOMER SERVICE. In the past week and a half I have been on 3 flights that were all delayed. Of course, weather is outside of any airlines control, but their customer service is not. The gate attendants are repeatedly rude and refuse to help you out even when they have the power to. In the process of rescheduling one of my flights, keep in mind I had waited 3 hours for this call back, I get disconnected from my operator and no attempt is made to call me back. They will make you wait rather than put you on another airline that has flights going to your destination. They do not give you proper updates on delays. When I wrote to customer service about this, their simple answer was weather is outside of their control. AVOID AT ALL COSTS. read more

Worst worst worst customer service out of all the airlines. Thanksgiving Eve plane delayed for 2 hours. No one will give information. We have been shuttled downstairs, on a bus, back off a bus, new gate, another new gate... Asked around airport, called customer service line- Got Fort Worth rep & supervisor! -Waste of time - no help! Still no flight 10pm - Flight 4030 Nov 21 2018! read more

So I wanted to use miles on AA to fly to Spain, business class. AA used 110K miles plus charged me $1500 to fly on British Airways. After I made the reservation I was not able to get seat assignments unless I paid either $96 or $116 more!!! REALLY???? Can't get seats until I check in the day before. I just checked with British Airways and the same flight us $1557 using No Miles! Was this ever a learning experience. read more

My fly supose to go at 7:48 fo far they have change the time 4 times now is a t 10:45 the other flygth is a t 920 and it went allready i was in stand buy ... When i finaly got the sit the took my carry on wich was ok for ne i just want it to go... The stop me at the door and she say they make a mistake No more sits ... So no i am praying the my plain actully go to miami today! read more

American Eagle Airlines - Now they say is at 12 - Airlines Near Me - Flushing, New York

Gloria was great, friendly and professional. Can't say the same for the other two ladies at the next counter. If you're not going to assist passengers, may I suggest you go elsewhere. Sitting there chatting like two old hens in highschool. And then they snap at other passengers for coming up to ask questions. "What are you doing here?! I'm closed!" I wanted to pull that bad weave right off her head. read more

The worst customer service ever. My son and I were flying out of LaGuardia Terminal B thru american airlines we are trying to check our bags in the lady who is directing where the kiosk is just rude. She doesn't even bother to talk and just pointing her fingers everywhere. Seriously what took the customer service just if its such a pain for you to talk. This is the first time we used American Airlines. I should just stay will Delta. I will never recommend this airline. The company need to do re training there people for some attitude adjustment. read more

Do not fly this airline. The staff is very rude and inconsiderate. Very unprofessional. Will never fly with them again.

Arrived from DFW to LAG on 19 June with no checked bags that we payed for at the baggage claim. They got separated and on not one but 2 different planes. And to top it all off. Waiting in my hotel for my bag to be delivered for 8+ hours without communication to me as to the hell is going in. I will from now on never check a bag with this airline as they will loose it and find it and never delivered it on time. I am disappointed. Management needs to step up. read more

6 HR plus freaking flight delay, like they could bring out another plane and have to wait for one that got rerouted, no freaking excuses read more

American Eagle Airlines - Airlines Near Me - Flushing, New York

Worst airline in the history of airlines. Employees at the ticket counters are the worst, unprofessional, rude, and full of themselves. They often are seen getting off by harassing customers, degrading them, threading to cancel their tickets, etc, etc, etc. What a joke!! read more

Kind of disappointed today with a two delay on my flight home. Smh. Hopefully now that I'm on board this flight will be blessed one.

I love most things about flying American but at LaGuardia they pipe in annoying tv shows that parents stare at slack jawed while their kids spill food everywhere and jump on the seating. I wear headphones to block out the shows but then I can't hear announcements. Mandatory teevee is a terrible idea and it needs to stop. read more

American Eagle Airlines - Floor doritos, inattentive parents, wildass kids - Airlines Near Me - Flushing, New York

A horrific experience in the terminal, only slightly better in the air. LaGuardia has been the airport of my nightmares for many a year, forced to fly through here for work. After a 1.5 hour Lyft ride from 15 miles away - the lane and exit closures off the Grand Central led my clever driver to back out of the airport and attempt a sneak attack from local streets - which finally worked! Dour AA checkin counter staffer ignored my request to get on standby for an earlier shuttle (I was three hours early) and just reticketed me for the same flight. Tried again with helpful (and clearly long-suffering) gate ahead who kindly obliged by bending some rule or other to put me on standby for earlier flight, thus the two stars. This was to no avail, so many status travelers that my position #4 became position #14 so back to original flight which departed 1 hour late. The gate area was mobbed, there were 3 unattended children under age 6 with a single parent who could not be bothered to prevent them from repeatedly nearly opening the security door, which would have resulted in an evac. Another long-suffering AA gate agent was the only thing that stood between us and never getting out that night. Said kiddies also nearly also brought down the boarding lane divider stanchions, which the gate agent warned mom could result in real physical injury to the boys. She remained unmoved and we were treated to this chaos for two hours. Gate area was SRO for at least an hour before takeoff. There is a single women's room on this concourse with perhaps 12 stalls to serve hundreds of travellers, line out the door at all times, restroom filthy with one stall featuring a toilet that had collapsed into itself but was still being used by the desperate. Someone had vomited at the exit of the toilets, there are no words for the sympathy I have for the restroom attendant. It was about 80-85 degrees in the gate area, could have contributed. The food options were dismal. The TSA agents some of the surliest in the country (not sure I blame them). Once on board, the reign of terror from the kiddies continued, they would not stay buckled in for the inevitable half-hour on the tarmac, and the flight attendants had to start and stop the security announcement x2 in order to plead with the mother than they had to remain seated with their seat belts fastened. They shrieked at top volume the entire time. FA's did their best with this family, but it was arguably a situation where it was not safe for the boys to travel since they promptly unbucked, jumping up and down on the seats as soon as the FA's made their final inspection. We landed in Boston. This was good. Dante, Malthus, and William Golding would have felt vindicated in their approach to life after this voyage of the nearly damned. Amtrak at its worst - think packed regular Northeast Corridor trains - would have felt like the height of luxury compared to this. read more

If there was an option to select less than one star I would have chosen it. One of the worst experience at an airport. Not only was our AA flight delayed, there was no organization or logical communication whatsoever of where to go. We arrive at the terminal C (given C3 departure on our boarding pass) however there was no C3 gate in the terminal. We asked multiple people until finally someone told us that we would have to walk to gate c39 to catch a shuttle that would take us to gate C3. When we got to gate c39, we were asked to wait until shuttle arrived. Upon its arrival we had to carry our luggage down a worn out stairwell that looks to be in construction. Shuttle dropped us off and we had to carry our luggage back up another dodgy stairwell. Wouldn't it make sense to leave signage after people go through security checkpoint so they know to go to gate 39 straight away? There was no signs until we were a few footsteps from gate c39! As a bonus, our gate info kept on changing..at least 4 times. All in all a lovely start to my travel. Let's see how many times this flight gets delayed. I blame both LGA and AA for the horrible organization or lack of. I will not be flying out or into this airport and airline unless it's the only option i have. read more

As far as La Guardia goes, AA is fine. Granted it's crowded, but so are all NYC terminals. Seems like a decent selection of restaurants, ATMs, and even jabbrboxes. read more

Worst airline ever! Will never fly with these people again! Why the hell wouldi but 3 plane tickets and not want them to be together. Didn't have this problem with Jet Blue! read more

Wasn't so bad for me, I checked in got on the plane and had there complimentary drink and pretzels. The airplane is old and tearing here and there. Spirit airline didn't give any snacks or drinks although the flight was the same length. read more

By far the worst experience ive had with an airline they delayed my flight so late i would have missed my connecting flight ad because of this I missed my sisters bridal shower. There was no compensation no explanation Never fly this airline!!!!!!!! read more