I can't say enough about JetBlue, it is an amazing airline. It has always been a great airline. Jetblue has always been my airline of choice but can't always be my airline based on destinations. Their planes are always clean when we get on. Unfortunately someone always stashes that piece of garbage and I'm usually the one who finds it. LOL. They do a great job of preparing flights from customer to customer. The attendants are always very friendly, courteous and professional. A great group of very talented and committed individuals. They should all be very proud of themselves. The seating is always comfortable and there is always enough legroom. (I'm 5'11"). The video screens are a good size and there is always enough entertainment choices. I'll give the snacks an ok. Nothing spectacular but OK. I definitely miss the blue chips. Their free hi speed WiFi is a definite plus. Easy to connect and use. I don't mind flying, really I don't. When I do, I find Jetblue does a great job. I'm not always thrilled about be put into a tube and shot across the country sitting for 3-6 hours but when I do, Jet Blue is the way to go. read more

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We flew LAX to JFK yesterday on the beautiful Mint service and LOVED it. Travel tip, try and get row 2 or 4... private pods. Our flight attendants Solēe and Shenika could not have done more to start my wife's bday trip, right down to a birthday card!!! Drinks and food were first class and the ride was wonderful! Entertainment on the screen made the flight seem much shorter, but with our amenity kit and fluffy blanket, we were happy flyers!!! Highly recommend Jet Blue and our two stars!!! read more

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I picked and paid for my seat. JetBlue bumped me to a discount seat without letting me know and refused to provide any assistance or accommodation. Very disappointing. Customer service is the worse of all airlines. read more

Jet Blue has been hacked by fraudsters! Their security for their website is compromised. A fraudster gained access to my account, cancelled my flight and booked a flight using the credit they created by canceling my reservation. They also used my true blue points to go on additional vacations. I spent countless hours trying to get Jet Blue to resolve this problem to no avail. They don't care and Will Not help you. Barclays who issues the Jet Blue card does not provide any assistance. They are very uncooperative and will refer you back to Jet Blue. These hackers are very smart and have figured out how to manipulate their website. I have been a Jet Blue customer for decades and have never experienced such a terribly frustrating experience. My next step is to cancel my card and never, never use Jet Blue again. They are incompetent to say the least! read more

I am extremely disappointed with my JetBlue experience on Flight 1867, June 26 and the handling of my son's travel disruption the following day. At JFK, my wife and I were dismissed in a rude and unhelpful manner when asking a simple seating question. During boarding, I witnessed a gate agent respond harshly to a passenger traveling with an infant and stroller, repeatedly stating she was "by herself" and refusing clear instructions, leaving the passenger confused and embarrassed. The following day, my son endured a 6-hour delay with constant confusion, being sent between staff who gave conflicting information about rebooking and hotel options. Employee LISA abruptly accused him of "threatening" behavior simply for asking what his options were, which was completely inappropriate. He was later told to file a complaint elsewhere after being led to believe one was already being taken. Notably, only after he disclosed, he is a practicing attorney did the tone of staff noticeably change, becoming more restrained and less dismissive. Across both experiences, there was a consistent pattern of poor communication, rudeness, and failure to provide clear assistance during disruption. This reflects a serious customer service failure and lack of professionalism during high-stress travel conditions. I expect this to be reviewed and addressed. read more

A Mosaic member friend insisted on traveling together from NY to LA, so I cancelled my ticket. She then cancelled hers and sold me the ticket. It was supposed to have an Even More Space seat, which JetBlue cancelled the seat the day of the flight. Although it's a perk only associated with the member who travels, I was shocked JetBlue moved everyone around, including an elderly lady who had purchased the ticket on her own, and was crying because she had a cane and wanted to be near the front. They did not reimburse me, and instead put me way in the back in an aisle. The flight I paid for was even more expensive than my original flight. I will try to avoid JetBlue and flying with a Mosaic member, as you are held hostage to the ticket, with no way of making changes. It was terrible customer service as they did nothing to accommodate the last-minute change. read more

JetBlue is my top choice for my trips to Florida. I can't speak for their service since Covid but before the pandemic I never had a problem. My flight was always on time. There's the typical congestion over NYC where we circle for a while waiting to land but that's expected. Unlike other airlines I didn't have any unexpected fees added to my ticket price. It's always been reasonable during my flight time. I'm recommending. read more

May 20th we boarded our flight leaving Santo Domingo we had a 3 and a half hour flight to JFK flight started out good we had an hour and a half left before we landed at JFK and our connecting flight got canceled no explanation didn't say anything other than it was canceled and they were going to work on getting us on a new flight. Once we were getting ready to land at JFK we noticed our plane kept going up and down and up and down super bad turbulence and then we see on my phone notification that our flight was redirected to Boston then our captain comes on the overhead and says we have to land in Boston due to weather he said he tried to land but there was no way that was happening he said we had to fly to Boston because we were going to run out of fuel. That's not the worst once we got to Boston they had us sit on that plane for 3 hours 1 cup of water those first 15 mins of being stuck there mind you my whole family was traveling and I was traveling with a 7year old and a 6 month old baby.....we didn't get to JFK till around 12:30-1 then we couldn't find our bags because they couldn't even tell us the right place to pick up our bags. We went to solve the issue they was our flight being rebooked for 10pm the next day meaning I wouldve had to get a hotel room but I thought that they would accommodate us with that but I was wrong they did absolutely nothing I even explained how I was not going to let my 7 year old and my 6 month old sleep at the airport especially my 6 month old running low on formula I said that they needed to give me something since they canceled my flight no explanation till we went to speak with someone and they said it's was bc of weather they didn't help us at all. Coustomer service was so bad some of the workers were making rude comments for no reason. They had us stay and try our hardest. We tried to book a car at the end of the day I ended up having someone come pick us up and canceled our connecting flight I hope this never happens to anyone again I hope this teacher the right people.. SAME ON YOUUUU read more

once again my flight again has been delayed not sure why i gave jetblue another chance. there no explanation. flying to ft lauderdale scheduled at 6 so i got here at 4:30 am on no sleep and that is when they delayed it... of course very considerate to wait till ur customers are already in the airport and already had their sleep disrupted. a flight to pbi and to mia both scheduled later than mine got to leave first also with jetblue. so i know its not weather... i remember when airlines would pretend to be apologetic and explain the situation to customers in a human way... they just kept saying a whole lot of nothing. emails from jetblue still say to arrive at the original time because theyre trying their best to get it back on track but from 4:30 am it never changed from 8:30 am, i did not notice a sense of urgency from staff. read more

JetBlue - incorrect display - Airlines Near Me - East Elmhurst, New York

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JetBlue Terminal A at Marine Terminal is a small little area dedicated to JetBlue and Spirit airlines flights. Although Terminal A still at LaGuardia Airport it's away from the hustle and bustle of the main terminal. There's a designated, not so congested area for ride share Uber and Lyft passenger pickups, taxi cabs, Limos and rental vehicle drop off vans. The down side to deplaning at the JetBlue terminal is that you have to exit one building and enter another building in the Marine Terminal to use the bathrooms. read more

JetBlue - Tiny easy access terminal - Airlines Near Me - East Elmhurst, New York

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My Jet Blue Flight was delayed almost 4 hours. JetBlue gave flyers a $12 food voucher for their trouble. That is comical considering it was an operational scheduling of software updates that caused the delays. One would think they would have those types of maintenance scheduled at times when it doesn't interfere with flights. Everyone was tired and over the delays by the time we boarded. I will never fly this airline again. We only got a $12 voucher and a half hearted apology. Basically no apologies for delaying so many folks schedule. They did not seem to care. Get some customer service JetBlue. read more

Years past I've always avoided flying JetBlue out of LaGuardia. I'd sooner travel longer to go to JFK or Newark. But not any more. OMG .. the new JetBlue terminal at LaGuardia is so amazing. It's clean. It's absolutely stunning with about every possible accommodation possible from a pet relieving station inside several of it's restroom areas and a meditation room for those who want to get zen before flying. Even the restaurants and food options are top notch. Our flight out was at 6 a.m., and yet, half a dozen or more of really quality, delicious breakfast food establishments were open and available for travelers. Gone are the one or two options (if you're lucky) of vile, disgusting and dirty eateries of yesteryear. Well, at least at LaGuardia. I mean JetBlue has always been my only airline choice of the last decade. But now, I won't even consider flying out of any of the other airports. You even get some art installments within the terminal making you feel at ease in what usually can be a stressful task -- going to the airport. And the TSA area is so refined and 21st Century, you're literally in and out in minutes. The machines for checking bags is fully automated, so trays carrying them through them are quickly recycled back through a conveyor belt like system, without it even having to be moved and stacked by the agents. Bags that need further inspection are automatically moved to a different row where they can be searched and carefully checked. The gate areas are the final piece of being inviting and comfortable. Goodby JFK and Newark. JetBlue LaGuardia is now my destination as a hub to travel from. read more

JetBlue - Terminal B JetBlue - Airlines Near Me - East Elmhurst, New York

there's not much I ask for when flying. but I usually require a seatbelt extender. when I asked kristy on the flight from nyc to lax for one it took her over 15 mins to grab me one which I never experienced. in between that kristy and Martina where 1. Talking about me right to my face loudly infroint of other customers 2. Martina Said "she heard me" after 10 minutes passed by and I decided to ask her instead for a seatbelt but refused to grab one for me while just standing in the isle. When I also asked Kristy what Martina's name was she asked me"why?" in a rude tone and refused to give it to me. Im not sure why they felt the need to treat me so rude but please talk to your flight attendants. read more

JetBlue - Airlines Near Me - East Elmhurst, New York

Just made it back from LaGuardia here in Orlando and wow were 3 hrs late and it's 1:15 am when we land. Total bs show going on there at the terminal. Pilots were timed out on hrs and we had to wait until a different flight to land so those pilots could take us on in to fl. We were not given anything in compensation for the 3 hr delay not even a water was offered. Terrible customer service read more

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I was very upset about this trip. I flew JetBlue many times before but this was truly disappointing. First, the flight was delayed. And they failed to inform us promptly. Not only that, but they also changed the departing gate which made the whole trip even more confusing. The agent at the gate was not friendly at all, despite all their mistakes on the delay and change of the gate. Even when making the announcement over the speakers, not only they did not apologize for their mistakes, they talk down on the customers and order them around like a drill sergeant. The flight was full and so all the overhead compartment was full. Instead of helping the customers in a helpful and friendly manner, they were very impatient with the customers who needed help with their luggage and even raised their voices on them for not being able to store the luggage quickly enough to their liking. And don't get me started with the way they handled the mask situations. I'd probably book JetBlue for my next trip because this might just be a one-off experience. I left the same message in the customer survey and hopefully, things will be improved by my next trip. read more

JetBlue is an amazing airline. We never fly any other airline. The planes are always super clean. The attendants are very professional and courteous. The space in the seating in generous. Snacks are ok. They give you plenty of drinks if you're thirsty. I just love this airline. Highly recommended!! read more

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Small updated terminal some restaurants and shops . Walked into the terminal next door to use the small dated & very crowded ladies room. No air conditioning it's muggy. Poorly lab led, where are the car rentals, Uber stand? Some Queens & NYC tourist info now. read more

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Loved JetBlue out of LaGuardia airport. They run their operations out of Terminal A and it is so easy to go in and out of the airport. I was pleasantly surprised by the ease of using it. The TSA was so easy to navigate, no lines and no hassle whatsoever. The staff and everyone were extremely pleasant. I always avoided coming to LaGuardia but I will definitely use it again as long as it is out of Terminal A. Your employees did a great job of getting us in and out of the gate. Two thumbs up for you guys, you made travel so easy for us. read more

JetBlue - Airlines Near Me - East Elmhurst, New York

Flight Review: Plane 2432 1 Seats were not at all cleaned 2 Window handle is cracked and broken 3 Space is minimal 4 Passive Aggressive flight attendant After all we've been trhough with COVID19 you would think they'd vacuum or sweep. Or use a cleanix on the seats. Nope. read more

This was my first time flying in 27 years. I flew from NY to Vegas last March for a little under $400 round trip (direct without transfers) which I believe was a great deal. (I got the middle tier with an extra bag and seat selection) I booked another flight to Vegas for next January and paid the same price for the cheapest tier (no seat selection and only 1 carry-on bag), so in the last few months, prices have skyrocketed. I believe this is due to demand, because more people are flying now than ever in history. Overall the flight went great, the employees were very friendly, you had some movies, Sirius Satellite Radio. I am 6'3 and with my seat pushed back, I had enough room and could fit a large bag under the seat in front of me. On my return flight back to New York from Vegas, other flights such as Newark were landing in other airports due to extreme wind. My flight, while landing, the plane's wings were swaying wildly from side to side. I made it in one piece but seemed very risky to attempt landing in those conditions, when other flights i believe were re-routed to Philadelphia due to the extreme wind. read more

I must say how impressed I am at the updated LaGuardia airport. From a light show waterfall to bunches of new stores and restaurants to clean bathrooms nicely done read more

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Website did not work for booking. App did not work for booking. Called customer service and the wait was long. Ended up using the chat service and finally got my booking. Service agent on chat was incredibly unhelpful and the process was lengthy and poor. And I am spending almost $800 on a domestic ticket. A modern company - especially one that is customer facing - should not have such poor service in the order/booking process. read more

JetBlue has come through during Covid- Professional, clean, the empty middle seat on flights, running mostly on time.. I have to say I'm loving their improvement. The only reason I didn't give them 5 stars is because of the luggage situation. When you paid for the seats up front but they let other use your overhead compartment. And now you have no where to put your bags. I wish they would fix that. read more

JetBlue - Airlines Near Me - East Elmhurst, New York

Flyer Beware!!! I added a bag before arriving at the airport, which I thought would still give me the lower checked bag rate of $35. Instead, I was charged $45 because I was less than 24 hrs before takeoff. I was moving my disabled son to Florida and when I went to check the bag I was told that it was 7 lbs over the limit. I was asked if I wanted to move stuff to my carry-on, but I was so tired from the stress of moving him, our carry-ons were already packed to the gills, and I assumed that the additional charge for 7 lbs over would be reasonable, that I said I'll just pay the fee. It was only after I looked at the receipt that I discovered that the charge for being over 7 lbs was $150! No one at any time told me what the charge would be. By then it was too late, as the bag had already been taken away. When I returned I called JetBlue and spoke to a supervisor. He was not sympathetic at all and told me that there was nothing he could do. Had I known this policy ahead of time, it would have been cheaper for me to put that extra 7 lbs in another suit case and just check it, even if it cost $45 instead of $35! read more

Oh. Hell no. Two flight delays. Then 45 min on the tarmac. I have panic disorder. To fly, I need 2 brews & a muscle relaxant. The LaGuardia bars didn't have the beer I can tolerate so I boarded my flight with 1 pill. After waiting forever to take off, that pill was not doing its job. When we finally took off, announcement, "There will be no alcohol sold on this flight". Whattttttt? I get it. Some people may get drunk & angry about the delay. All I wanted was to relax! Instead, I suffered through a flight full of turbulence with my head between my legs having a major panic attack, crying my eyes out. Nope. Never again. Especially now that they bought that shittier Spirit Airlines. If I ever get the nerve to fly again, it will not be with Jet Blue. read more

I am extremely surprised by the reviews I just read. I am not a frequent flyer but every time I do fly Jet Blue has been my first choice. Recently I made a big move to Florida. For the first time I decided to use LGA. I was traveling with my pets, which for me was an extremely stressful experience. I must say, from beginning to end my experience could not have been better. The TSA agents were marvelous! We were escorted to a small office on the side and I had to remove my cat from the carrier. Stressful is an understatement! We were treated like gold! Everyone was calm which translated to my pets and all went well. The terminal itself is small as LGA is undergoing an overhaul. For me, I love that! The hustle and bustle of JFK is non existent. What a plus! The only Negative I can say is the limited amenities. As for the flight itself, the staff was great but I too had a problem with my TV. This was not the first time and was not the last. Overall Jet Blue will always be my first choice for air travel read more

They are ranked the worst airline in US for a reason, Systems are horrible which makes it hard to book anything, hard to change and annoying to do business with. read more

This is a follow up to the original review with Jet Blue in July. Jet Blue refunded my money taken by a con agent after he put it into a credit account with a different email and phone which was not mine. That email is still tied to the new reservation, and I am going through the same situation as last time to get it corrected.Just recently when talking to a co worker, she experienced the exact same situation after booking tickets online on the jet blue site. It all started with the miss-spelling of her name on her ticket reservation. ( you can't fly unless the name matches the ticket to your ID) The guy intercepted the call while she was waiting for help calling the Jet Blue customer service. She lost the original ticket. She did not make a police report, contact the media, or drive directly to the airport jet blue counter and ask for help in fixing, and stopping this kind of theft. She did have to close her credit cards. She was not reimbursed by Jet Blue.From all the complaints I see about their lack of customer service this will be the first and last time I ever book a Jet Blue flight. The state attorney generals office in New York may need to be notified about the way this airline conducts their business. I really wish I checked with yelp before I booked these flights. I don't even want to go on this trip, I see disaster written all over it. The trip is in October 24. read more

The plains are old and failing. This at least my eighth time this year on their plains. Five times no tv or outlets. Tearing up card and moving to delta. They advertise on the entertainment read more

The worst airline ever. 3 hours waiting on a line standing just to change a flight. The customer service is HORRIBLE. All you do is wait, wait and wait for no help. The employees talk to you like you're worthless. I will NEVER use this airline again. I will take my money to another airline. You have to wait 200 minutes to get through to someone over the phone. No email address. No text options to manage your trip. The app doesn't work. This is a true piece of sh1tt!! 489$ lost cuz I couldn't change my missed flight due to their long waiting lines delaying your trip. This is an absolute mess!!! Boycott this airline NOW! read more

OK, we all know that LaGuardia Airport is a dump but it's minutes from Yorkville/UES and JetBlue is here. No complaints as it's so convenient from where I live and on certain days can be there in less than 30 minutes. The JetBlue terminal here is small, but they do the best with what they have. Only a few counters but the lines seem to move quickly. Can be a backup through the cramped security area serving JetBlue and a few other airlines but the times I have been here it's not totally horrible. Not as many flights as their main hub at JFK airport overall so it can be hit or miss depening on your schedule. Hey, first checked bag is still free, great tv entertainment at each seat, the planes themselves are pretty clean and on the newer side, nice staff, and the unlimited snack choices when they come down the aisle with that basket makes my fat gluttonous ass very happy! Plus, they have free in-flight wifi now! Their main wifi is at no charge and there is a fee if you want the more powerful stuff but the freebie works just fine for surfing the net, emails, etc. Just don't be "that guy" who checks out porn sites while on the plane. Never be "that guy". read more

JetBlue - Free wifi and many outlets to charge up along work stations at the JetBlue gates. - Airlines Near Me - East Elmhurst, New York

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This is a review of Jet Blue's online website and app. I booked a flight and have been unable to access the seat plan to select seats or pay for bags. I have tried several times a day for 3 days with different browsers on my computer, laptop and iPhone app. "The seat plan is unavailable, reload the browser". Really? I enlisted their help online and was told they were working on it. Not helpful at all. Not acceptable! read more

Two Star overall is probably well deserved but I would give it 3* for much improved on time performance but this is where it ends.. Flown last year for a vacation in Mexico and this year to Costa Rica. Nice planes good on board service with much better on time performance this year then last but people the flights at your home base do not stop arriving even after 10:30. So why is there no border control at T5 after 10pm? So the flight from warm country like Costa Rica arrives to a hard stop at T4 with vacationers that packed their winter gear into their checked in bags have to walk down the stairs, luckily covered. Pile into the bus that sits and waits for everyone to disembark before leaving sitting open with cold air coming in to take them to the border control. Ok fine we get there we pass through the border and now it is time to collect your baggage if you had to check it in. So all your bags get dumped onto the carousel and whether or not you're there they get picked off the carousel and arranged in the aisle. Ok fine. But what if your bag gets lost? Well you need to talk to a JetBlue rep to report a missing bag and yada yada. According to the baggage handlers at T4 in JFK: "Yeah... They are notoriously hard to find! You'll need to go to Terminal 5" WT... it is 11:30 pm. Counter schedule is until 11:30 pm at T5 and i am at T4 so my baggage claim is screwed. Lucky for me my bag came out about 40 minutes after all others have come down but what if it didn't? So whilst finishing this review I decided that it is only a 2* read more

Worst airline on the planet. this is coming from a mosaic member that has flown with Jet Blue for over a decade a min of once every two weeks. conserve your loyalty to a better company and definitely don't spend your hard earned money with them. They have the worst customer service and operational procedures and honestly worst customer service. read more

I would like to compliment JetBlue Airlines. They just get it RIGHT. I FIND THE plains to be very clean and comfortable. The aircrew is always fun, helpful and amazing. I think the TVs make flight go by fast. I think the concept of the "PICK YOUR OWN" snacks is ingenious....... I just want to thank JETBLUE for getting it RIGHT read more

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10h prior to my flight I received an email, stating that my original flight was changed from 1h21 flight to 22h21min flight! The waiting tmr to speak with the representative was over 240 minutes!!! No email address to communicate. So I cancelled my flight. Text-messaging service from JetBlue told me that the flight was on time. No delays no changes from their side. They told that they sent me no emails. And that's it. No way to claim the lost back ticket. No way to claim ruined trip. No way to claim cancellation fee. The WORST service I ever had. read more

JetBlue - Airlines Near Me - East Elmhurst, New York

Our favorite airline. We take the redeye from San Diego to NYC every year and it's always a comfortable, on-time flight. Great staff and the planes are new with plenty of amenities. read more

I have not used JetBlue in years to fly and this trip was financed by hubby's miles. I took Jet Blue round trip and each way was pleasant. This review will be more focused on my return trip to Florida though. Flying from FLL to LGA was pleasant enough. There was one flight attendant who was kind of snippy but I try not to take that personal because most people are annoying on planes. I enjoy their variety of snacks and they come around more than once. They also give you a whole can of soda as opposed to pouring it for you on other airlines. Now my experience from LGA to FLL was way better. Unfortunately, there was miscommunication with my parents regarding who was driving me to the LGA. My parents live 5 minutes from the airport but it's still better to have a plan ahead of time. Anyway, my mother drove me and I literally had 5 minutes to get to and through security, and board the plane before the door were closed. I was sure I was going to miss this flight and was already looking for when the next flight to FLL was. I ran in and a Jet Blue employee asked me what flight I was going on. I told her and of course she told me I have to get through security ASAP. I have NEXXUS which is TSA precheck for the US and Canada. I informed her and made my way to security . I was the only one there and informed the officers of food I had and opened my bag immediately for them to inspect because it always seems to come up on the X-ray. They appreciated it and I was through within maybe 2 minutes. I ran to the gate and an attendant met me halfway because they knew I was late for that flight. They were so cool and I apologized 100 times and they were still very cool. One attendant took my bag to check and another said she already checked me so I didn't have to scan my ticket. As I was running, another staff member was laughing at me and I said yeah I'm the a$$hole that is late for this flight. He laughed, which was probably insignificant to many people but made me feel better. Since I have been traveling since I was a baby, I'm a pro at getting to my seat and quickly settling. Once I was on the plane, I got to my seat, put my bag under, put my seatbelt on, and put whatever I wanted for the flight in the basket in front of me within 2 minutes. Not once did an employee give me an attitude or was passive aggressive. The flight was very smooth and quick. I was luckily sitting next to a very nice mother and a very well behaved baby. Since she was holding him most of the flight, the middle seat was empty most of the time. I was so grateful and enjoyed my experience so much that I got the JetBlue credit card and will be flying with them in the future as my first choice. Thank you again to all the wonderful employees that dealt with me! read more

This was my first Jet Blue flight and it was uneventful which is a good thing. I liked the fact it is in its own terminal. The return ride back on the tarmac to the terminal took forever but other than that, I just wished there was a meal or snack or something that distinguished it. Folks always raved about JB but I guess I have been spoiled by my favorite airlines, Hawaiian Airlines and Emirates. read more

JetBlue - Airlines Near Me - East Elmhurst, New York

I took a flight from Las Vegas to NY, JFK. Jet Blue did not damage my bag, they destroyed it. Hard shell Vera Bradley bag that cost me $325. I sent them the receipt that I bought the day before my trip. My luggage looks like it was dropped 30 ft. It can not be used again, it is so badly damaged. I did everything that they asked, it is now 10 days later and they have not communicated at all. They tried to give me a $200 voucher, I told them I need to replace my luggage and didn't want the flight voucher. Charged $35 bucks each way for my bag and this is what they did. Better business Bureau is next. Will never get on this airline again. Accicents happen, stand up and take responsablilty, that is what a class orginization does. read more