Owner made everything right. Thankfully he saw the issue. Office person was not accommodating after…read morethe sale and install. Again, thank goodness for Bob.

I happened on to this local carpet place by accident and couldn't be happier!…read more I discussed carpet options with a couple of staff people but also lucked out and was able to visit with the owner. He taught me so much about carpet pad and types of carpet. I explained where the carpet was going and my usage and he pointed me in a different direction for carpet choices. The crew assigned was top notch. The lead on my job has been with the company for over 20 years. Seams look great. The stairs look great. The overall job was very professionally done. I plan on returning to this business for new bedroom carpet later this year.

I had Robert and his crew refinish my hardwood floors 4 years ago now. They did a wonderful job, so…read morethey were the first floor guys I called. Robert is always quick to call you back, very punctual and always great pricing. He must be a good guy to work for too, he always has great help...reliable, professional, skilled and very nice. I would recommend Robert and his company to anyone, they do great work.

Robert and his crews were fantastic. He squeezed us in to his schedule so we could get moved into…read moreour new house. The quality of the work is fantastic, the floors look great. Robert is great to communicate with on the phone or text before, during and after the work. He also was great in helping us select the stain colors a real expert in wood and wood floors.

Bills will be my go-to carpet place from now on. They replaced all of the carpet in my house during…read morethe pandemic. Throughout the process Bill was very responsive: gave me an estimate quickly, scheduled his team promptly and worked around delays with other work teams. The installed carpet was great!!

Painless shopping experience with awesome staff and help. The first thing that occurred when I…read morewalked in, I was greeted warmly. Going in, I already had a color and style in mind, but by coincidence, they carried the exact brand that we were planning to use. Getting an estimate and talking with Bill, he was very friendly and professional, and the estimate from Meghan was very detailed and in-depth, and it even included pricing for a base install and an upgraded version of the carpet. Overall, I've had a very memorable experience, and any future flooring projects or renovations, this company will be my first stop.

Hi! I just completed my selection of counter top and backsplash product at the MSI location in…read moreLanexa Kansas. It is so important that I share the amazing experience I had working with Paula and Kacee! I needed to visit the location several times because I have sever disabelong severe health issue and I get so tired and I can only stay for short period of time.They were so patient and had to pretty much help me through the entire procmess. I teared up several times because this was so important and they were so happy for me! It's not often you get this kind of experience. I'm so thankful. My bathroom will eventually be next. I will be back!

I had a great experience at MSI in Lenexa from the first time I stepped foot in the door. The…read moreinventory is vast and the service from the employees is exceptional. Nicole was wonderful in helping me with options, samples to take home, and explaining the process. She is knowledgeable, informative and patient! I was undecided and was there several times. She was accommodating and helpful every step of the way. She pulled many slabs for me to ensure I was happy with my choices. The warehouse workers are great too!

Jason and his crew are exceptional! They worked as a team with a gentleman who did my hardwood…read morefloors. Jason's team built my hardwood stairs and installed a gorgeous Bannister for me. They were ready to start early every morning and worked all day long. Clean up was great and the work was outstanding.

We are so pleased with Jason's work on our new home build's stair railing. He was responsive to our…read moreneed for quick turnaround and the craftsmanship is outstanding

I have been a client of Kopps carpet and decorating going back to the eighty's. WHY? Their staff…read morehas always been unbelievably knowledgeable and helpful. They have guided me in my quest for unique and lovely decor in every home I've lived in North of the River, and that'd be in four different homes. I can't say enough about the gifted Michael Cox who always delivered the best advice I was lucky enough to receive and apply. Try him, you'll like him

We recently had the Kopps Team to replace carpet in our home. First of all Mike Cox was excellent…read more Punctual, follow up was perfect and scheduling was easy with the project. Our install day couldn't have been a worse weather day with 5" of snow. They still made it out and the install team was incredibly committed to a perfect install and making sure that nothing was drug into the house with the weather. The install was quick and they did a great job. Would use them again without a second thought. Wish there were more contractors out there with the homeowner interest always at the forefront. Thanks again to the Kopps Team! Jen & Norris

I was supposed to have some repair work completed today at 11:00. The repairman called in sick but…read moreI was not notified he would not be showing up. I had shuffled some things around to ensure I would be here so I'm disappointed that this company did not follow through and notify me that no one would be coming out today. They did reschedule it for tomorrow so we will see if someone shows up. I did have issues on my initial calls and emails trying to get a response. Poor customer service.

I had used Weber before and had a good experience. I went back to purchase carpet and have…read moreinstalled in my basement. the install was rushed and was the worst install I've ever seen. the seams were ragged and there were gaps. I knew that they would be an issue and notified the lady who eas my salesperson. they sent out "technicians" twice. The first guy hammered the seams down. The second guy admitted it was an issue and offered to replace one portion. I of course had to pay to have it installed again. months later the seams are all coming unraveled and we can't even vacuum without causing more damage. avoid this company at all costs. I wish I had read all the negative reviews beforehand.

New year, new house project and Floor & Decor continues to be our "go-to" store for flooring and…read moretile. Upon our most recent visit we discovered they now offer quartz countertops and cabinet handles/pulls. We have visited all the local big box stores as we are remodeling our kitchen, but Floor & Decor not only has the best selection, but the best pricing as well. Throw in some incredibly knowledgable staff, and we are SOLD, once again. We continue to save time and money by shopping here. 100% once again.

We are in the middle of a kitchen remodel and have been to all the tile shops in KC. Without a…read moredoubt the best costumer service was from Sarah at Floor and Decor. She took time to listen to both my husband and myself to help us find a backsplash that would work for our project. We can't recommend her enough. She will be our go to person for tile projects from now on. Thanks Sarah!