Brought my son here hoping for a fun night out and it delivered. We spayed out o. The super comfy chairs (no small task were both about 6'), devoured delish burgers, and enjoyed a really great movie. Nice (silent) service too. read more

Movies should be fun. Alamo has a great pre-show, lots of comfort food and nostalgic decor that I'm not too proud to say I enjoy the hell out of. I just hope it stays this good for a while. read more

For Sunday afternoon, we decided to go see a movie. We decided to go to the Alamo Drafthouse Cinema. So glad we came here! For the movie, we chose Ant-Man. I found the newest Marvel installment entertaining. However, I found the Alamo Drafthouse amazing. I liked how the decor centered around the John Hughes movies. The 80's VHS theme brought back so many fun memories. I loved the posters that decorated the hallways. The movie theater featured staff bringing food and drinks to your seat. This made the dining experience even better. The wait staff explained the service. The food tasted delicious as I ordered the impossible burger with fries. Joseph ordered the fish and chips. For the free refill service which cost $7.95, I thought it being a bit expensive. Overall, I really enjoyed myself in this theater. read more

Alamo Drafthouse Cinema Wrigleyville - Cinema Near Me - Chicago, Illinois

See all

Big Alamo supporter. I had season pass in Tempe,AZ before it closed down. I also frequented the Gilbert,AZ and Omaha,NE location. I was so excited when I read Wrigleyville location was coming. As a big cinema fan, I was easily ready to release my Regal pass for an Alamo pass. So let's start with what they got right. 80's VHS retro theme is so dope. I was in all the feels for seeing my beloved era of movie watching. I was very impressed that you could rent movies too. I stilll have VCR so that is a plus. What I was unclear about was when the movies would be due back. Bar is super clever and lots of brews and custom drinks. I was alittle shocked by price of unlimited soda at 7.95. That made me drink water. Even at 3 refills that is steep. The popcorn was delicious as ever with real butter. So good. That is also unlimited and worth the price as you can share. Now I usually order the Royal Burger with side of fries. Hmm burger good, but fries super cold. Annoying. My husband got fish & chips...his fries were cold and fish was poor quality. He sent it back. We saw other people that had plates of untouched food...so kitchen has some work to do. This location is prime with attached garage and plenty of bars and food venues near by. Parking is validated for reduce price of $10 for 4 hours. If you enjoy swanky theaters with a funny sarcastic vibe come here. I like that this is a theater for adults. Kids can come but really the are encouraged to stay in their lane and just hit kiddo movies. This was a great way for us to spend Valentine's Day. Movie, Dinner and Drinks. read more

See all

I wasn't sure what to expect with this place. We need another fancy theater in this area like I need a hole in my head like John Dillinger in Public Enemies. Still, I was impressed by this place, especially the setup and food. I got there a little early, but they have a pretty sweet bar. However, if I would have based the experience after that, this would have gotten 2 stars. The place wasn't very crowded (I had a late movie), but it took forever to get service. One of the bartenders just plain up ignored me, but the other was super apologetic. I went with the HDMI Tai as that was one of their signature drinks. I'm sorry to say that it was pretty terrible and sour. Like clockwork, my theater opened 30 minutes before and was given the rundown. Write your order and press the button. I went with the Berbere spiced wings which was on special. I hope they keep them because they were excellent. I finished up with the freakin cookie shake which might have been the best dessert shake I've ever had. The doughnut holes and churro were excellent. I was expecting a little more shake as it seems like the churro took up a lot of volume. I also went with the bottomless iced tea which was a good choice. They forgot to bring it a few times, but it's only day 2 in operation. They also validate parking, but the garage isn't accepting it. That's a whole other problem kind of outside of Alamo that I'm working on. Am I going to come here for every movie? No, but I will be back for their special viewings of movies. I bet they do a good Rocky Horror show. The prices are not bad for Wrigley and the food is pretty good. That sounds like a thumbs up from me! read more

This place is awesome! Aside from being a movie theater they bring food/drink to your seat, and - the video bar offers rentals to take home! Everything we ate and drank was delicious. They even curate and project a fun pre-show while you get settled into your seat and place your order before the feature film starts. Staff was super friendly. I will say they have some kinks to work out but we literally went on their second day open, they still have a corporate trainer on site. I will be a regular here for sure, great add to Wrigleyville! read more

See all

I wanted to get some good popcorn with real butter and just knew this place had it (and parking) I like a movie theater where you have assigned seats and can order food. There are many pluses- Parking where you just walk into the theater Hot food served to you in your seat Really cool previews that are themed around the movie being shown The minus and honestly it's just Chicago in general is parking I love that there is parking but it shouldn't be $10 once validated. It should be like $5. The movies are always expensive to go to and that extra $10 is just annoying. Anyway, the place is nice and clean and the unlimited popcorn with real butter will have me back (but they can keep that iced tea!) read more

Been going to Alamo for years. Happy it came to Chicago. Service is great. Everyone is very friendly and helpful. Jordan was our waitress and she was amazing. The only reason I can't give five stars is the food. It was not good at all. I've had food at other Alamo Drafthouses , but this was awful. Cold and cheap. The popcorn was my meal. Hopefully this changes , since the location just opened. read more

See all

BEST MOVIE THEATER IN CHICAGO! Let me tell you how amazing Alamo Drafthouse is. Yesterday my daughter and I bought tickets to see a 1:30 matinee at Alamo and didn't realize there was a Cubs game so the streets near Alamo were all blocked off, there was no street parking available and we missed the film. When I emailed Alamo to tell them what happened, they immediately offered to refund my tickets! Not just a credit, but gave me my money back. This is just one example how Alamo treats its customer right and why my family and I see films in Chicago almost exclusively at Alamo. They make the movie-going experience amazing from the moment you walk in the door. Alamo is clearly run by people who love movies and the experience of seeing movies in the theater. THANK YOU, ALAMO! read more

I love visiting the Alamo Drafthouse. I've been probably 10 times now, and I've never had a bad experience (beyond a slight delay where I ordered late). The service is great, and it's nice to be able to have everything brought to you while you enjoy a movie. And if you want to see your movies without youngsters around, it's really great. The food can be a little pricey for what it is, but it is worth it for a few moments to not have to worry about anything but sitting back and relaxing and enjoying a movie. read more

Movie theaters are usually cheesy constructions that come across as fake. Alamo Drafthouse is a smart interpretation of an art house with tongue in cheek marketing. This location in Wrigleyville, which has turned into little Schaumberg due to the Ricketts and the theatre is in a new building on the third floor. There is parking for $10 for four hours. Everything feels new. There is a bar, and a space to buy DVDs. There is no candy counter. Theaters are small with reclining seats. You order from a menu alcohol it soft drinks, popcorn, and fast food choices. Staff take your order and you get the bill after the movie. The staff are friendly and even funny. Download their app for a more integrated experience. Overall Alamo Drafthouse is a welcome addition to the city. read more

Alamo Drafthouse Cinema Wrigleyville - A theatre - Cinema Near Me - Chicago, Illinois

This Alamo Drafthouse is the first to open in Chicago & I should mention, I used to live in Austin, where Alamo Drafthouse was founded, so I had very high expectations of this new location as the Alamos in Austin were my favorite movie theaters that I would go to very frequently. The movie theater & chairs were great and comfortable and the theme of the Alamo was very clever & nicely decorated! It's just the waiter & service we had that was not up to par with the other Alamos I have attended. Usually we sit down & have our tickets checked & our orders taken. The waiter came very quickly however didn't check our tickets, so he noted our seats incorrectly & all our orders kept going to the incorrect seats. The food was good, but we're used to having a last call ~30-40 minutes before the movie and our checks ~20-30 minutes before the movie ends. Neither of these happened and when we did get our check when the movie ended, the waiter charged us for two drinks, when they're supposed to be bottomless. We waited quite a while for him to correct the check (because he had so many other checks to fix). We also weren't the only ones who had something wrong - the girl next to me asked for no onions on burger (even wrote it down) & there were still onions & the other people next to us had ordered cookies that never arrived. Since they're a new place, I understand they're still trying to figure things out, but compared to other Alamos that run a tight ship, this was not a very good experience I had at an Alamo. Hopefully next time the service will be better. read more

See all

Just disappointed more than anything .I got to the theater, 30 minutes, as advised for 2:30pm Sinners,Friday afternoon showing.I,solo, and a few people were in the theater. I looked at the menu and wrote what I wanted. I sat and waited and waited. At this point the theater files in and everyone else's order is taken.The movie started and still no service. The guy walked to every aisle and skipped row 6, when he had already been to row 7. He proceeds to take orders in the middle of row 6 before he gets to me and the gentleman next to me, also solo. A woman delivering drinks I had to flag down and say, can I place an order. The movie was a 230 I was there at two I wasn't able to place an order until 2:56 and proceeded to get cold fries and the wrong beverage. I will never come to this theater again if this the type of service that is to be expected. read more

I love the Alamo house for its convenience being located close to my apartment. It is literally a 10 minute walk. What I don't appreciate is the unfair treatment from some of the staff members. When wild robot came out there were about five people in the entire cinema, so I decided to take off my sneakers since no one was sitting in the same row or close to me. However, lately, I have been seeing a lot of white women take off their shoes when the cinema is packed and they are not being te directed. To the point where people are bringing in blankets and outside objects to watch movies which I find gross. All I ask for is fair treatment for everyone instead of rude team members targeting people of color. Food is good even though they are out of fish and chips often! read more

Being denied late entry because you had to fight Cubs game road closures doesn't seem logical in my opinion. Their schedule is plastered everywhere but on the tickets we pre purchased. I didn't appreciate the way the staff communicated this policy, especially since I've never experienced this at any other theater. There was a wide selection of drinks on taps and cocktail choices but obviously didn't get to experience much bc we weren't let into the theater. I get policies exist but I think they really aren't even doing the bare minimum in centering the customer experience given how they go about enforcing them. read more

Came to the Alamo instead of our regular theatre because we got a coupon in the mail for buy one entree, get one free. We decided to come for Oppenheimer because if we are seated for 3+ hours, might as well have the "elite" experience promised by Alamo! Unfortunately, it fell short. First of all, the women's bathroom was nasty. There was shredded paper towel and toilet paper EVERYWHERE, and all the stalls had wet floors. The counter with the sinks was totally flooded. The kind of wet where if you accidentally lean forward, your shirt will be wet for the next hour. The trash was overflowing and there was no paper towel, so everyone used the hand dryer. I assume this is what contributed to paper being blown all over. I totally understand short staffing, etc, but we were here for newly 4 hours and it never got swept or restocked. Just a 5 min sweep would have done wonders. Second, remember our coupon for buy one entree get one free? The whole reason we came here? Well the coupon has a picture of one of their sandwiches on it, so I ordered a sandwich as my entree. Only to be told that it only included the three (3) things listed under "entrees" - chicken tenders, fish and chips, or fried cauliflower. But they were out of fish and chips and cauliflower, so our coupon for getting any meal on the menu suddenly became "buy one chicken tenders get one free". The chicken tenders and fries were at least good, and the hatch chili gravy was good, but I was disappointed with the false advertising. Third, the "write it, raise it, push it" slogan is dumb. You're not raising anything? You're just putting a notecard at the front of your table and pushing a button? That's my complain for corporate, lol. There are some positives! The staff was knowledgeable and helpful, and they were super good about taking orders and delivering food and drinks without blocking the screen or distracting everyone. The 80s retro theme was well done, and I loved the Ferris Bueller car. The bar menu looked pretty big too. Overall, I didn't specifically dislike the cinema or feel like my movie going experience was ruined. It's just that the Alamo promises an elite experience, when in reality it's just another movie theatre except instead of waiting 10 minutes in line for popcorn, you wait 10 minutes in your seat. I really hope they can staff up and work out the kinks, because it is a good idea, especially for long movies. read more

Horrible customer service. We arrived 2 minutes late and they wouldn't let us enter because of a "cut-off time." We were late because there was a concert going on at Wrigley field and because we couldn't find parking. The clerk could've easily given us a pass and kindly let us know for next time, but he was rude about it. Also, This cutoff time isn't advertised anywhere on the ticket. I'll never go here again due to poor customer service. Do better read more

Love the space and the service! The decorations around the theater are cool and fun to explore before a show. The food was fantastic (popcorn lover's dream). Enjoyed getting there early for the pre-show as well. Servers were super friendly and fast. If I could, I would only see movies here. read more

The Coke Zero at this place is RIPE. Fresh off the vine dude I'm not kidding. Sometimes you'll get someone with a fresh cut damn bob bringing you a straw and a Coke zero. Got to watch dogma here and it ripped, probably. Haven't started the movie yet. Just taking a sip of my Coke Zero. Can't recommend enough!! read more

Very comfortable, reclining chairs! Ease to find your seat. We purchased our tickets online, way ahead of the movie. We arrived 15 minutes before showtime, so we had enough time to order food and drinks. Waitress explained the menu, and the ordering process. They made it very simple for us, movie watchers, to get everything fast enough, so we can enjoy the movie. Before we ordered, waitress took a credit card from us to retain the numbers for easier handling orders even during the movie. She entered our order into the IPad, and the order went straight to the kitchen. Before we blinked, our drink was already served by another waiter, and soon after that, we received our food too. If we needed anything during the movie, there was a silent button we needed to press and the notification was sent to the waitress, who took a paper slip, what where we wrote down our additional orders, refills ... So it was pretty easy! Soft drinks had unlimited refills! The Grilled Chicken Sandwich with fries was decent. I was hungry, so I ate it all! The movie theater was not very big, so all seats had good views. The announcement was pretty serious about turning off the phone ringer, and prohibited texting, and all kinds of phone related things! Also, if you plan to go to Alamo Drafthouse Cinema, make sure you arrive on time! There is no late entry! read more

See all

Great place to watch a movie, worth a trip to Wrigleyville! I grew up in Austin, TX and my friends and I went to Alamo Drafthouse regularly. The Chicago location has the same charm and is the best place to watch a movie for cinephiles! I love the decor, the pre-previews, and the multiple reminders for people to be quiet during the movie! The seats are comfortable and the system they have to order food/drink is pretty straightforward. They can take your order before the movie, give them a card to put on file. If you want to order anything during the movie, right it down on paper, put the paper on the slot in front of your chair, and press the button. Someone will come by to pick up the paper and your order will come out shortly! Before the movie ends, they'll automatically run your card and bring you the bill to sign. They have a great beer menu, full of local brews on draft. We had the breakfast tacos off the brunch menu and the chicken tenders off their regular menu. it's a little weird to eat food in the dark and not know exactly what your food looks like, but the chicken tenders tasted great! The breakfast tacos were not particularly good and pricey for their size - 2 small veggie breakfast tacos with chips for $15. I wouldn't recommend the tacos, but do recommend the chicken tenders. Validated parking in the garage for only $10. Definitely a nice way to spend the afternoon. We'll be coming back! read more

This place is great. Cozy theaters, reasonable and competitive pricing, lots of food options and service every time so far has been great. I've been here three time so far. I think the entrance could stand out more, I walked past it but it's a shared building so. Anyway when you get inside as many have said it reads like a love letter to John Hughes. Which is what I grew up with. Ferris Bueller is the first thing prominently displayed. The halls have so many posters from different eras and countries, it has more of a movie museum feel. They have a dining space overlooking Clark and it's above all the rooftop bars as well, so it's a great spot to hang out and people watch. But yeah, great spot in the middle of everything. Make sure to get tickets in advance, the theaters are smaller, intimate, and fill up fast! read more

See all

We had the most amazing Mother's Day outing at Alamo. For the nostalgic, the lover of movies, the seeker of comfort and simple pleasures; THIS IS THE PLACE. The entire team was friendly, helpful, communicative and made our first time navigating the finer points of the experience PERFECT. Deets: 1/the beer was ice cold and they had an amazing selection of draft, bottles and cans. 2/food, delish. This is not Michelin food folx, but it is damn good causal fare and the chicken tenders we fresh, fat and juicy. Better than my own. 3/popcorn in a metal bowl, yes please. 4/overstuffed recliners with a table and plenty of spots to put your things with an unobtrusive light to allow you to see your food. This is an elevated movie experience built by and for folx who love a chill night at the movies. I had marvelous time and will be back again. read more

Alamo Drafthouse Cinema Wrigleyville - Cinema Near Me - Chicago, Illinois

See all

I've been here twice now, and both times were fantastic. They have multiple theaters and show mostly new movies, but some advertisements mentioned older movies being shown there also. The theaters have extremely comfortable reclining chairs. They have an extensive draft beer selection, and although I haven't tried a cocktail there yet, the cocktail menu looks great. You can arrive early and hang out at the bar and then bring your drink with you into the theater. In addition, you can order food and drinks to your seat in the theater. I haven't tried the food yet, but it's a full menu. You can have just snacks or dinner. You can buy your tickets online and pick your seats. I would recommend buying your tickets in advance, as the theaters are relatively small. There's a parking garage attached to the theater that has plenty of spots available. It costs $19 to park during the movie. I would say that the only potential warning is to be cognizant of the Cubs schedule. I imagine people will try to park in that garage since Wrigley Field is a block away. read more

Great food and great service. I was the only one in the party of four who had not been at this establishment. It was a fantastic first experience and I will definitely be back! read more

We made it!!!!! This place is super cool and affordable. This place is filled with movie classics and can definitely make you remember some old favs. Thank you Tony for making sure my daughter and I made it at the last minute for Equalizer 3. We made it by a fraction - YOU MUST BE ON TIME FOR THIS PLACE, they strongly encourage patrons to arrive 30 minutes early. The cheese-sticks were amaaaaazing and the wings were amazing as well. To order you just review the menu from your seat, post your card up on the cardholder and press the call button for the server to appear. They take the card, fulfill your order and bring it to your seat. Before the end of the movie, your check is brought out, you pay, the transaction goes very smoothly. This is a place you really have to check out, very affordable too. Two tickets for under $25, win win! read more

See all

Great spot in Lakeview! Only thing is that the movie is a little distracting with all of the service. The servers were very great though and the movie seats were awesome with the full recline! You can reserve ahead of time as well. You can also get drinks here for a fun date night! read more

This is my absolute favorite theater in the city. The seats are comfortable, the popcorn is good (and free refills), it's always clean, and the staff is great. It's also so easy to buy tickets on their app, and their bar is a great place to get a drink or just hang out before or after the movie. They also are very good with making sure there aren't people talking or on their phones during the movie. Great theater all around. read more

This place rocks! I've been coming here with my fiancé a lot over the past year, and they don't disappoint. They show TONS of classic movies as well as new stuff, and it's been so much fun to see my favorite movies on the big screen, when I had previously only been able to watch them at home. The food is good (if maybe just slightly overpriced, but that's all movie theaters for you these days). I personally recommend the churro popcorn and their burgers. They have special themed menu items sometimes that are pretty good too. The staff has always been super friendly, and the recliners are super comfy. This has got to be my favorite movie theater in Chicago. read more

This theater has become our favorite in the city (as long as there's no at home Cubs games). The nostalgia of this theater is great. The bar is lovely, the bartenders are all cool and make good drinks. I thoroughly enjoy the full bar/food service while watching movies. The food is also solid; the unlimited popcorn is always good(don't forget the clarified butter), my husband always gets the chicken tenders, he loves them. I've gotten the breakfast club a couple times and that's really good too. The servers are always friendly and helpful as well. Parking in their lot is super convenient, it's $10 w validation. Honestly, considering everything Alamo offers, it's really not overpriced for a movie watching experience. The price of tickets is comparable or even cheaper than other theaters, and the ability to get yummy food while watching movies (yes the food is a bit overpriced, but that is to be expected in a movie theater) can't be beat. read more

Alamo Drafthouse Cinema Wrigleyville - Chicken tenders - Cinema Near Me - Chicago, Illinois

See all

Perfect date spot, got wine delivered to my seat during the movie and free popular refills. I will the say if you sit in the back it gets pretty loud depending on the movie but the staff are so friendly and they work hard to make the experience enjoyable for customers. Love! read more

I would maybe say don't allow your wait staff to say loudly in front of patrons "I'm still testing positive for COVID but don't have symptoms." Excuse me, what? Hard pass. Cancelling our passes. Update: We have fully cancelled our season pass, and for good reason. It's hard to respect businesses that are so blasé about the pandemic. Don't let your employees work if they're sick. I really hope this changes because I'd love to return every so often. Please do better. read more

This is my favorite movie theater in Chicago! I usually come on discount Tuesdays, where the tickets with tax are around $10. I think the prices normally are still cheaper than what you would get at an AMC. The recliner chairs are super comfortable and the service is also really fast! I usually get the cauliflower bites with sweet gochujang which is so good and crispy. The prices for the alcoholic drinks are not bad at all, but $8 for a diet coke threw me off. It is kind of hard to find as it is on the 3rd floor of a building and there is a UFC gym right underneath! read more

I moved here from Charlottesville, VA where there's a great Alamo so I was excited when this one opened. This one fell flat. Theatres and screens are small, service was slow and the theatre was dirty. My cup holder looked like it was caked in layers of spilled soda. Popcorn had so much butter it made the bottom half of the bowl all stick together in a solid clump. read more

Okay this two stars might seem harsh but after spending 300 dollars total over my trips, I think I can safely say this place misses the mark on satisfaction. The staff are too nonchalant and stoned to be attentive (which is fine but if I'm paying a nice tip, I'd like my server to remember my order and they've forgotten my order more than three times and then blame the cooks) The seats are fine but they're less comfortable than the recliners at AMC and paying 10 dollars for validated parking just adds to the pain in the butt. It's a decent place if you're going there for free but for how hard it is to get to in the city and for how expensive it is for how generic the food and lackluster the service is, you're better off using AMC A-list until Alamo justifies its price. read more

I came here for the brunch service and was very pleased. Watched the Color Purple and cried my eyes out. Luckily Alamo has these lovely cushy reclining sofa chairs that you can sink into as you silently weep. The staff is great - attentive, helpful, and super quick service. They had a few specials when I was there and I chose to go for the breakfast tacos. But here is the step up - the spicy habanero Bloody Mary! Oh my goodness, it was hearty, with a spicy kick, I could've had several of these (maybe I did...). Will definitely be back! read more

Alamo Drafthouse Cinema Wrigleyville - Breakfast tacos - Cinema Near Me - Chicago, Illinois

See all

I love going to the movies- but I especially LOVE going to the movies here. Everything is awesome from the extra cozy seats that recline all the way, to the drink options, to the food and the huge portion sizes. The staff is all so friendly and helpful as well. I love before the previews how they find the most random clips to play that all tie in with the movie you are seeing, whoever has that job is so creative. I wish every theater experience was like this one, and I'll never stop coming back read more

Overall good experience for place to watch a movie. Mixed reviews on food service. There were 3 of us who ordered at the same time. Two wraps and one chicken fingers. One order came about 30 minutes after the other 2 which and was cold (chicken fingers). Probably had sat forgotten in the kitchen ? If it had been at an actual restaurant it would have been completely unacceptable. If went back would probably skip food or order just a snack item. Otherwise theater was clean, quiet and servers themselves were helpful. read more

What in the world is going on with this Alamo Drafthouse? The movie selection: excellent. The cool ambiance: excellent. The unique movie events: excellent. The food: excellent. The service: AWFUL. I first went in May 2023. For some reason, I never received a bill. Wanting to be honest, I tracked down my server after the movie to pay. I wasn't too annoyed, because I knew they were still new. Went again in summer 2023. Ordered a drink but it never arrived. Was annoyed but brushed it off. However, when I received the bill, I discovered that I had been charged for the drink (that I never received). I complained to my server after the movie, who removed it from my bill. Just went in November 2023. Ordered a drink about 30 minutes into the movie; finally after waiting over an HOUR, I flagged down a server and asked about the drink, which I finally received... towards the end of the movie. The place has so much potential, but good god, they really need to revamp their ticket system or hire servers who pay attention or change SOMETHING. I'm very sympathetic to mistakes, but a mistake EVERY SINGLE TIME makes me question if I should switch back to AMC. read more

Ever had a gaslighter tell you to "calm down"? This is usually my favorite movie theater experience. But it's incredible how a specific group of negative staff members at a specific time can perpetuate terrible service and ruin a movie experience that we normally really look forward to all week. What happened? Our server didn't talk to us like they normally do before a movie. Not even a fake smile. I placed my order and didn't receive my drink. I pressed the button and included a note reminding of the drink order. Or server grabbed the note and 15 mins later walked by with the Last Call sign - but no acknowledgement of my drink order. No apology no "hey sorry we're getting it." Just nothing. I walked out and asked a busser for my drink. Back at my seat my dining bill was waiting for me with the drink charge on it. With about 15 mins left in the movie I received "a drink" from the different server. But it was the wrong drink so I walked out again and saw my server. I mentioned the multiple attempts to order it and no acknowledgement of the missing drink plus the charge for it. The server did not respond and called over her manager and said this guy is raising his voice at me and I will not be spoken to this way. Now I'm explaining to the manager what happened and the manager told me to stop yelling. I couldn't believe what they were doing, it warmed a little too rehearsed. Like this happens a lot. The server (short, dark curly hair, 4 face piercings) even lied and said "I didn't charge you for a refill" I was shocked. I had to defend myself and say, "1) you never brought me the first drink 2) the drink I got and am holding is from a different server doing your job for you 3) but it's the wrong drink which is why I'm out here a 2nd time talking to you 4) no you didn't bring me a refill and 5) your refills are already free so your lie doesn't make sense for 5 reasons." The manager told me to calm down. Are you kidding me? I want to be in the theater not standing out here a 2nd time with 15 mins left so yes NOW I'm getting more frustrated at how normal you think treating a guest like this is. Still absolutely no apology or even acknowledgement. The manager said, "they are just busy." I said "No, it's 11:30 am on a Saturday and there are 5 people in the theater. You're not busy. And if they are too busy to handle the crowd, a good manager would've scheduled staff based on typical weekly attendance forecasts and pre-ordered ticket sales. And in the service industry, if you're understaffed, a good manager is prepared to make concessions. Not blame the customers for being customers. The manager then said ok I'll remove the drink charge. I waited until the end of the credits and no drink charge removed. I always add 25% gratuity. I add 20% for sub par service. Today I have added $0 gratuity. I know this server will never ever understand why. These unprofessional staff members like to irritate guests and then treat the guest like the problem for getting upset when their feedback is dismissed. These kids have no idea what it's like to have a real job. Not idea what it's like to have a really tough conversation. And will go through life never taking accountability for their own actions. Thanks for an absolutely frustrating experience. read more