I had a conference in this building and it was a good, easy experience. Getting here is very easy. A few blocks off of 880 and you're in a large parking lot with easy access to the building. Take your ticket at the gate and find parking. I felt the lot was secure. I'm sure lots of employees park here, but it is a public building too. Inside the conference rooms are modern and clean. Restrooms are also very clean. Leaving, I thought I was going to pay a lot, but it was 75 cents. Really? Now that's a deal! read more

Quick and easy service. Friendly staff. I was in and out under one hour. The only confuse part is. You go into office B and office A. From Hayward Bart it a quick uber ride. If you taken the bus not sure how long you get there. read more

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The wait can vary. One time waited for 2.5 hours. Another time I waited 30 min. Waiting room situation is strange. Don't want to go in person? Forget trying to call to speak to a representative, as they never answer, voicemail goes unchecked, and the phone call automatically hangs up on you. Also- forget trying to get ahold of your case worker too as they never call you back or reach out to you even after leaving a voicemail everyday. I've had a pending case for over 2 months now after being told it would take 1 month at the most. Terrible experience that I'm still dealing with. read more

Impossible to reach anyone by phone. Case workers will not respond to emails or voicemails. Good luck all of you, this county is doomed. read more

I have had Mr. G Winston as my handler forvthe past couple years which is one of the things this place is doing right. There's nothing like feeling likeva number especially at a place as important as this My 2nd compliment is directly for Mr. Winston himself this mam goes above and far beyond helping me anytime I need it which is kinda rare uv heard for county provided services but for me this has never been the case. I'm sure the case load is huge these days however Mr. Winston always returns my calls on a timly fashion and ever single time iv had aby kind of issue or lapse in benefits he if not guides me or does it himself then sends to me for approval ensuring my family doesn't miss a meal, dr appointment or lapse in insurance of any kind. I can't put into words how this feels other than like I have a faniky member in the county office looking out for me snd ny family. We are so lucky and I hope we are never assigned a new worker. Thank you Mr. Winston we love you!!! read more

Alameda County Social Services - Public Services & Government Near Me - Hayward, California

I been waiting for almost 3 hours right now. I done my paperwork last month before the deadline and we are now 7/10/23. What are they doing for 3 whole hours waiting for them to answer? My son clinic stop services. What's going on. read more

Alameda County Social Services - Calwin website - Public Services & Government Near Me - Hayward, California

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worse case worker never answer my call not my voicemail called about 40x left 4 voicemail. 5 days from now no luck!! E. Reed Worker #: 01LS040W0* Phone: (510) 383-855* read more

**BE PREPARED TO WAIT ALL DAY** Came in at 10am and was sent to the waiting room with my number. (15 people ahead of me) It is now 12:45, I am still waiting for my number to be called and there is a bunch of people waiting to be helped but NO ONE is working! Every cubicle is empty! It seems like the whole work force in the "social services building" is on lunch at this point! The number A564 has been on call for the past 10mins! They could be helping someone else if no one shows up! How is this building operating??? I know I sound like an impatient person and maybe I am in this case... but if this entire Govt Dept answers their helpline once in a while, you wouldn't have to see anyone's face in the buildings!!!! Anyway hope you all have a great day! Note to social services dept: Get your management team to sit in the waiting room with a number and fix this situation! It's 1pm.... 2 ladies walk back to their cubicles and make an announcement.... "We're back, thank you for waiting!" Nah b*^%# you could've given us a Freaken heads up that you were leaving for lunch WTF! We could've gone for Freaken lunch tooo!! read more

I have an urgent matter to take care of. They don't provide me with case workers contact and the main line NEVER picks up the phone. I have been calling nonstop for days and getting automated message of "due to high frequency calls" call again later. It is extremely annoying. Also, I've been there in person. After extremely long wait times, they don't take the seriousness of the matter and just say anything to get rid of you. The website is good for turning in documents but they will get to It on their convenience not my urgency. read more

I was going to lose my place I had worked extremely hard to get and was desperate to keep. I heard about the H.E.L.P program threw the Alameda County Social Services . I applied and started the somewhat long application approval process. The only not so great thing I would say is I wish they would have asked for every document they needed from me up front instead we went back an forth probably about 10 times everytime they were requesting some document which was very time consuming, that however had zero to do with Felicia Vizcarra who was the representative assigned to me and was my point of contact the entire time, she was so responsive, friendly, knowledgeable, and careing of our situation which honestly seems non existent especially for a non profit. The fact that no matter how many clients she probably was dealing with at one time (due to the horrible housing situation alot of Americans are being met with, plus the pandemic) her being so responsive made the biggest difference in my experience I can't find the right words to express how much this made a difference for me. I had been so stressed out and had been thew so much at this point I was on the verge of a breakdown mentally ,& financially. Because it was such a long drawn out application process it was a tramemdus help I can't say it enough. I just wish more people were like Felicia, and I really hope she knows the difference she's making in lives. The H. E.. l. P program in itself was very helpful, they not only helped me keep my place but the stipulation on the funds they approved for me helped me with future rent payments so I could catch up as due to the mendorium Not having folks pay certain back rent straight away they let me use the funds I'm anyway that would help my situation the best and keep me from being evicted which was again a huge help read more

First day of calling: trying to get help over the phone. Wait time over 2 hours then get cut off. Second attempt, wait time over 3 hours and 5:00 hits and goes to recorded hours. They need more help. Trying to work and do this at the same time is impossible. read more

I've been trying to call them for months, including a caseworker assigned to me, and apparently nobody ever works there, because I have only ever gotten voicemail or been on hold for HOURS at a time. This place is utter garbage. read more

I had to go drop some papers off at the a.c.o. And when i think of dealing with the government i think of lengthy waits. The police officers that were at the main counter were somewhat helpful, but the one that helped me out the most was a young lady in the department of my interest. I took a number and thought i would be there for hours. Not so , took 1 hour to drop them off and get the job done. I was shocked. Parking in the back of the building . Fees are about $1 per hour. Visitor parking in the front employee in the back. What i also thought weird is that they do not check under a metal detector as some government agencies. Odd. I got the job done quick read more

This is the place that you will meet with professional staff they are supportive nice and helped to much with everyone in any social and benefits cases I like them to much and recommending don't wast your time just visiting them and you will enjoy from your coming and communicating with them. read more

Alameda County Social Services - Public Services & Government Near Me - Hayward, California

Going to this place is like going to the DMV. Last experience I had, i really didn't have to wait that long because I got there when they opened. They helped me with my problem that I had on my paperwork and sent me off my way happy. read more

I talked with a Social Security agent and he recommended I call the 510-670-6000 number to get some information. I waited on the phone for 3 hours and then hung-up. The recording tells you to wait and you will be next, but 3 hours is too long for anyone. I suppose that had I waited 5 hours I would still be waiting for someone to talk with about my Medicare situation. A HUGE waste of time. Dr. Michael La Crone read more

I didnt know I had my phone on blocked calls and was waiting for the call until I got a call with an actual number. Thanks to Mr.Nguyen he helped me out alot and knows how to help others in need as quick as can! 5 stars for me! Glad to see people like that help the community and actually give a damn!! Give that man a raise! Hes got Leader material and didnt even stutter once reading fast and clear! read more

Anybody who happens to be helped by Mrs. Lots(unsure if correct spelling) will always be greeted with a beautiful warm smile to start off with. Followed knowledgeable help. No matter what time of day it is, she will always greet you with her smile.... Every time I go in for anything, she will go out of her way to come and say hi. That makes me feel that she cares about all people. Mrs. Lots you are awesome. I give you a 5 star rating...... read more

It does not let me put 0 stars but whew this place needs it. Where do I even start? Ok so, the workers always have a stank attitude and it seems like they don't want to do their job. Waiting to get your number called takes like at least half an hour to one hour or more just to get called and get little to no help. Good luck trying to get help by calling them, they literally never answer the phone, they put all these obstacles just to not answer. Hell McDonald's answers the phone better than them, I'd go as far to say that popeyes of all places has better customer service than them and that says a lot. We've been waiting for an update on our medical case since the start of 2020, A YEAR AND STILL NOTHING!!! God forbid I have to go to the doctor or something. These people literally have the power to change lives but they just sit on their computers all day sending you from person to person and nothing comes of it. DO NOT COME HERE IT'S A HUGE WASTE OF TIME, THESE PEOPLE DON'T CARE ABOUT YOU OR YOUR FAMILY! read more

Am disabled and have a hard time standing with my crutches. I have bilateral hip problems. Left ankle foot tendon micro tears. Left corporal tunnel when am right handed. For constant use of crutches and walking aids. So I walk in check a this podium tablet. Get a number. Numbers are so slow. But I was lucky got a seat. Then I go and get inline instead. Well I ask the guy at the counter. Hi i have a face to face appointment. He said go to back and wait in line. Wow dude u think I can wait in any line. Well. I response. Now I walk my ass to the back line that is 20 people long. I am having a hard time staying up. I am starting to lean against the wall. I am shaking and starting to sweat. People that care case workers just pass me by at least 4 times. Then I feel am going to fall and can't take the pain any longer. So I stop a worker. I start excuse me sir please. I already reached my limit in standing and am about to fall. I need a place to sit while I wait. His not even looking at me still hasn't turned and looked at me. But understandable since I bet they get annoyed so much. But once he turns around he sees am not lying. Gets me a chair. So now I have a chair while I wait inline. So now I have to ask the people around me to save my spot if they can. Also when someone is in this much pain. I have to take my meds the pain gets so bad it's makes my stomach cramp up. And you just want to crawl on the ground and try to wait out the pain. So the case worker I asked to hemp me moves me to the front seats while I wait for my place to get up front. Thanks man. I have tried to make a phone appointment but since I take pain meds and some will knock me out sometimes or not work at all due to the pain level. So I can't wake up early sometimes I don't sleep at all for 2 days. Right now am still awake haven't slept at all since I can't trust myself to be able to wake up for the 1pm appointment. So am here sleepless off my meds since I had to drive couldn't find a ride here. So to be safe and drive I can take any pain killers. So now am in so much pain. Am here stopping myself from screaming from the pain. Just close my eyes and try to control it. SO SOMEONE PLEASE FIX THESE issues with the wait inline for people that are really disabled. Even the am disabled button didn't give me a ticket on the machine. Also it feels like ur begging people here to lesson to you by force. Why do some of the 1 st people you talk to here have that attitude. We don't wish to be in this situation to ask for aid or help from the government. To me I prefer to work. But I won't get hired any where since am more of a risk that I might get hurt over a simple task. So this is the most degrading place to be at. From a person who worked all the time 2-3 jobs to not being able to do even my hobbies what I used to do for fun. Or even just be able to take a shower with out planing the whole plan to not fall on my face flat. So yeah to be here an treated like ur begging for aid or help. Even if it's just a renewal this is hella wrong. read more

The people that work here are never nice as far as people skills. People that work for the county should at least act like they care about people or their jobs you get paid to we all do... I would at least hope. Im sitting right now in 108 1st floor. Going on a 2 hour wait for the 3rd time because the problem wasnt fixed the 1st time and the guy at counter 7b 3b and office number 13b are anything but help. 7 b and 3 b wouldnt allow me to see my worker. 13b was trying to tell me i had to get a number when clearly my number had been called and thats why i was at the counter and he clearly assumed. 13b was very rude and inconsiderate he had no reason to even talk to me and was persistent in trying to go out of his way to start things. He didnt even know my situation nor cared why i was even there. It is my right to see a worker and my right to fix my medi cal situation because medi cal made a mistake and it wasnt even my doing to begin with. SAD read more