This is the first negative review I have ever left for any company, and you're welcome to check my review history. I don't take posting something like this lightly. It took more than 30 calls and seven weeks to receive our complete order from Alabama Appliance in Irondale, yet the installation we paid for still isn't finished.
We ordered an Electrolux washer, gas dryer and two pedestals on July 23, 2026. Our salesperson Brenton repeatedly reminded us that choosing a gas dryer would delay delivery, but still told us to expect our order in about a week. The final item arrived on September 10, seven weeks later.
To be clear, the call count is not an exaggeration. My phone's call log confirms 27 outgoing calls from me alone, with my wife's calls bringing the total above 30. Brenton never returned a call, never replied to an email and never notified us when our appliances arrived. The only incoming calls I received from the company were three calls from the delivery crews, not a single callback from anyone at the store. Brenton sounded annoyed whenever I did manage to reach him. Somehow my repeated requests to deal with someone else kept leading right back to him.
The pricing wasn't right either. Brenton mentioned a $100 promotion for purchasing the pair, so I showed him Electrolux's advertised $300 national promotion for purchasing all four items. He held my phone and read it for himself, but then billed the order without that promotion and without ever telling me it didn't apply or that they wouldn't honor it. The invoice was emailed only after we left the store, and I never saw the final total before leaving. I even emailed Brenton afterward to get the pricing corrected and copied the store's general sales inbox but received no response from either.
The first delivery finally happened on August 7, more than two weeks after we ordered. Getting that scheduled took our calls too because nobody had notified us that our appliances had arrived. The crew announced that one pedestal was missing as soon as they showed up but refused to retrieve it or have someone bring it over while they installed the other items.
Despite that, they insisted I sign paperwork stating I had received everything and would not leave without my signature! When I pushed back, they assured me that the delivery photo would document the missing item. I called the store while standing there with the crew and was assured that they would handle the correction.
Getting that corrected still fell on us. I kept hearing that they had "left a note for Brenton," as though another note to the same person who never returned my calls was going to resolve anything. I wasn't asking for another note; I was asking for the rest of the order we had already paid for.
The missing pedestal wasn't delivered until September 10, another 34 days after that first delivery. They assigned an 11 a.m. to 1 p.m. window without first asking about our availability. We immediately explained that my wife had to leave at 12:30 to pick up our daughter, giving them 21 hours' notice of that hard window of unavailability. She waited until exactly 12:30 before leaving, but by the time the crew arrived a few minutes later there was no one home to let them in.
I paid an additional $50 for premium installation specifically because of the pedestals, yet the final pedestal was left on my front porch for me to deal with. It belongs underneath the dryer! I wasn't willing to let them leave with it after everything it took to get it delivered, and they did not offer to return and install it.
I cannot safely lift the dryer and install the pedestal myself, and having my wife help isn't an option while she is still recovering from recent childbirth. After seven weeks and more than 30 calls, I'm still figuring out how to finish the job I paid them extra to do.
A customer should not have to become the project manager for a four-item appliance order. We weren't asking for special treatment, just the items we purchased, the installation we paid for and someone to actually return a phone call.
We liked the showroom and had heard great things about Anthony and Rachel from friends. I wish I could say our experience reflected that, but this went well beyond one unresponsive salesperson. Brenton was our salesman, but Alabama Appliance took our money and was responsible for completing our order. The company had more than enough opportunities to step in instead of continuing to send us back to the same person who wasn't helping. After all of this, I have no confidence in them and will not buy from them again or recommend them to anyone. read more
