Do yourself a favor and have nothing to do with Ala Wai Yachts or their Head Broker Sean Doyle. We had the misfortune to have listed a sailboat with this broker for several years and they deserve no stars!
We recently requested the return of the set of keys we had provided to Ala Wai Yachts - including dock keys and keys to the boat. After several phone calls and text messages, requesting the return of our keys, or, as we were potentially subject to a $100+ key replacement fee, a reimbursement of the $100 which had previously been verbally agreed to, Sean Doyle, the head broker of this company, told us to "go pound sand."
Sean Doyle was full of excuses (a broker left the company and didn't leave the keys), whining (I spent 5 hours of my time showing your boat), and deflection (our brokers are independent contractors, not employees).
So in effect, Ala Wai Yachts had keys to our boat for several years and lost them or didn't collect them from one of their independent contractors who left the company. At one point, one of the brokers tried to break into the boat (as reported to us by the marina office). Then, the maraschino cherry on the top of this sundae of horrible, nonexistent customer service was Doyle's crude refusal to dig a little deeper to find the keys, retrieve them from the former "independent contractor," or reimburse us for the marina key replacement fee.
Sean Doyle, "head broker" of this firm, is unprofessional, irresponsible, uncaring and crude. Do yourself a favor and have nothing to do with Ala Wai Yachts or Sean Doyle: they are about as far from professional, knowledgeable and efficient as you are ever going to find. read more