Does this plumber make my butt look sore? Because I feel like I just got... piped.
Problem was the shower in the guest bathroom. Couldn't get a comfortable warm water mix. Hot? Check. Cold? Check. Warm? No check. My shower knob's a little wiggy too, but I can still get a pretty decent mix - not perfect, but decent. The guest bathroom is only a problem since my little sister moved in and started complaining.
So I called Al the Handyman.
I left a message Monday evening and he called back first thing Tuesday morning. Rockin'. I explained my warm water problem (or lack thereof) and he offered to drop by later that afternoon. Perfect- except that I was in San Antonio for the day on business. I suggested Wednesday, he said he'd be there at 3pm. Still rockin'. Then my girlfriend calls me at 3pm, pulls me out of a meeting, says there's a guy there to fix a leak, not sure if she should let him in. Um... not so much rockin' anymore. The first of several miscommunications to follow.
Al arrived early for the Wednesday appointment with an intern/trainee in tow. He did call first to make sure arriving early that was okay, which it was, he even warned me his intern might show up first. Very thoughtful. When they arrived, I demonstrated my shower problem. Easy fix, he said. 20 minutes max. The knob was supposed to pull out, that was the problem. It was supposed to pull out but it didn't. What I had was a broken pull out. He just needed to replace the stem. $20 at Lowe's. His intern would even go pick it up. But since I was paying for the full hour service call and I wanted to get my money's worth, I figured what the hell, why not get my shower knob fixed as well. he checked it out. Same problem, he said - another broken pull out. So off his intern went, off Al went, and then the intern returned half an hour later and replaced both stems.
So aside from some minor miscommunications, all is well at this point. Until I check the knob in my shower, which doesn't pull out.
"Um.. I thought it was going to pull out - wasn't that the problem?"
"Oh no," the intern says, "it's not a pullout. Al thought it was a pull out at first, but it's not."
"Ok, so what's different about my shower knob now that you've replaced the stem?"
"Nothing," he says.
"Ok, so why did you replace it?"
"You said you wanted it replaced."
"Um.. I said I wanted it replaced if it was supposed to pull out, because that's what Al told me. Why would I want the stem replaced if it wasn't broken?"
"I don't know," he says.
Wrong answer.
"Let's check the one in the guest bath," he says. So we check the one in the guest bath. It doesn't pull out, either, which is fine though, because now it works - warm water mix! Somebody's sister was going to stop complaining.
"So you're really going to charge me for replacing something that didn't need to be replaced?"
He's just the intern, he reminds me. So I tell him to call Al. He calls Al. I ask Al why they replaced the stem that wasn't broken if it's not a broken pull out like he told me.
He says, "Because you asked me to."
"Yeah, because you said it was broken. Because you said it was a pull out and it didn't pull out."
"It's not a pull out."
"Yes, I understand that, but that's what you told me."
"Well, it was going to fail eventually."
"Um.. yeah, well, everything's going to fail eventually. It worked like it was, it wasn't broken, I didn't need a new one, I only asked you to replace it because you said it was broken.."
"Yeah," he says, "I thought that was weird."
Yeah, Al didn't care. He charged me for it anyway.
So did he fix my problem? Yes. Did he fix another problem that wasn't a problem and charge me for it anyway? Yes. Will I call Al again? No. read more