James and his Century 21 team are excellent. Follow up, professionalism, and demonstrated care for…read morewhat they do. If you need a professional property manager. I highly recommend James amd Century 21 Property Management.

From the owner: Call (623) 633-7224 for a free property evaluation for your residential or commercial property. read more

Bonnie as well as Becky are very much cooperative recently. They seem to have realized how to…read morehandle renters without prejudice.

Bonnie has always helped me with everything. She helped me with the rental when I moved to Arizona,…read morewith all the repairs or replacements of items in the property, with everything. I'm super happy to have her as a contact. Everything is always resolved in the quickest and simplest way possible.

0 stars. I utilized this property management in 2021 and it was so awful that it still has me…read morefurious when thought about. Our house caught on fire due to the property owner negligence (bathroom fan) and it was handled AWFUL. We were out of the house as soon as it happened and not only did the property management team become hard to contact, all they asked is "when can you have your things out?" Per our lease we were due a reenbursement for the rent paid for the month and NOTHING. we went to gather our things the following week when we found a new place to rent and they packed and boxed our items without warning or permission and sent us a bill for thousands of dollars as a threat when we threatened to take them to small claims court. AWFUL business, AWFUL people.

I wish I could give 0 stars. I am currently leasing a home with this company and I can not wait…read moreuntil the lease ends a year from now. I've only been in the home 2-3 days! This goes to show how satisfied I am with the services provided by TOP Property Shop. They clearly do not communicate with the owner of the homes they lease or the owners with the agency, or possibly neither care. The condition of the house we are leasing is terrible. TOP Property Shop does not answer calls it's a waste of your time and money. The home we leased had a pipe missing for the 3 days we have been there. My family wondered and wondered why the City of Phoenix said they couldn't do anything until we fixed something. Then we saw what was wrong. I must have called TOP Property 20 times to get a hold of anyone and nothing. Until, finally the agent Michael Carsey answered. He said we would have to wait a whole other day to have it fixed. Keep in mind humans need to wash their hands, go to the restroom, shower, and wash dishes with water. We decided to take matters into our own hands. We bought and fixed the pipe. We had toddlers at home that needed the restroom for those days we had no water. The poor kids had to use the potty without flushing. That's absolutely not acceptable. Yes, there is a form you are given to fill out and fax to the agency with damages you see when you first move into homes. Clearly so that you are not charged with damages that should be fixed before leasing homes out. Although, it is the agency and the homeowner's responsibility to complete a walk through and clean the homes before leasing. We will continue with the home because it is a contract agreement not because we like the services or the home condition. Other damages of the home: 1. Broken mirror closet doors 2. Half of the outlets in the home are broken. 3. The house was filthy. 4. The house has wooden floors that are majorly damaged. 5. The locks don't work and need to be replaced. Including some that are backwards. 6. Two rooms have no closet doors for some reason. 7. When you need maintenance done in the home your leasing, the maintenance crews tell you to call them just so that they can tell you they're to busy to take your call. You are told "call back when I have my schedule with me". This is when a company should call you instead for maintenance issues. 8. If you take maintenance issues into your own hands and fix your home you are leasing, you are NOT refunded. The company lacks to communicate with you. There are many other little things that could have been fixed before the home was leased. Save your money, time and tell other friends and family to save theirs.

Don Youngker and the people he works with seem intent on single-handedly destroying the stereotype…read moreof landlords as uncaring sticklers whose only concern is wringing their tenants of cash. I have been living in a condo he managers for 6 months now, and have had two problems with the appliances. In both cases, a repair man was at my door within 2 days to fix the problem. There was not even a suggestion that I needed to pay for any part of these services. Don is also lenient. I forgot to mail my rent check one month. I was very embarrassed when I remembered, and I emailed Don to let him know the situation. He assured me that the lapse was no problem, and thanked me for keeping him informed. I might expect this caliber of treatment if I were living in an expensive, posh condo. That is certainly not the case however. I'm very much in a budget rental, but Don doesn't take that as an excuse to skimp on service. I am very impressed.

The attention to detail is what we liked the most. Don sold our home in less than a week for full…read moreasking price. He answered the phone every time I called, and I called a lot. From our initial meeting to the end of the deal this guy was on top of everything- highly recommended.

We rented a home through front porch properties for 6 years and absolutely LOVED working with Bob…read more There isn't anything negative I could say about our time working with front porch properties. If ever we needed repairs with garage door, sprinkler systems etc. we recieved either same day or next day repairs. We were always able to get in contact with Bob for any questions we had. He's very personable and if ever we need to rent in the future he would be the guy we call.

I purchased one of Bob Beck's (owner) town homes in Phoenix 1/25. It needed a lot of repairs that…read moreBob agreed to do which included a broken water heater and garage door. He signed off that repairs were completed before closing. When I arrived, it was obvious that the water heater still didn't function and the new garage door was broken. He referred me to the plumber who wanted to charge me $598 to complete the repair (and possibly more work needed). I asked if he would contribute $500 to additional repairs since the 3 of us missed this at closing. It wasn't the money, just for good will as he clearly sold me a house and failed to fix items he agreed to in the contract. I was surprised he didn't agree to this as he asked me to change closing date to after 2024 because he needed a tax break for selling too many homes in 2024. Client satisfaction is not a priority to him. Also, do not use Integrity Plus Plumbing.

I've had Key Mgmt manage my property in Glendale for the last few years and they've been the best…read morefirm I've worked with since owning investment properties. Team was always professional and communicated well whenever there were issues with tenants or the property. Since I currently work in property management, I know what a headache it can be at times, and I've never had a bad experience with the Key team.

Worst property management company I have ever experienced. Second year in a row my AC has gone out…read moreand they refuse to even return a call about it. The first year it took them five days in the middle of summer to get someone to even come and look at it. Now this year it is out again and the " maintenance man" Joe won't even return a call. They pawn you off on home warranty people that do not return calls. So now it's 114 degrees and I'm shit out of luck again. Hands down the worst. My rent is there every month on time but when you need them they are nowhere to be found Rent somewhere else!!!!!!!!!!!!!!!!!

This company has been managing our community for over 20 years and they are wonderful. They…read moreprovide professional guidance for how best to maintain and reinvest in our community. They are always available for any of our questions or concerns. Their customer service is topnotch and I would recommend them to any HOA Board.

UPDATE: 5/15/2025, I received a letter from our HOA board that they have terminated the contract…read morewith this company due to lack of communication and response. so happy to be rid of these people! Aborrent management company that is unable to resolve any isses faced by the HOA community. The wildly unprofessional community manager, Mark and Joris (unaware of job title) continuously spoke over me during a phone call and also at HOA board meetings violating my rights to speak for 3 minutes as a homeowner per the CC&R's. I have been requesting for the contact information to file a formal complaint with this company since January of 2025 but still have yet to be provided the information. I cannot ensure that my questions or concerns are being viewed by the HOA board as Mark does not respond for 2 weeks or more at a time, does not provide information requested by residents at HOA meetings in a timely manner, and removes the CC for Admin when responding. Additionally, almost every HOA meeting is regarding the same issues, l.E. paint issues, storage doors. For paying $1,800 a month, something should be accomplished within a reasonable time frame. Extremely rude employees that cannot answer the most basic of questions. Highly disappointed and I will be posting this review on every page I can find.

Very Poor management company! Does not act professional or have any understanding of people and…read moretheir need as a renter. I have had nothing but trouble and issues with this management company. They do not have a clue on how to work with the homeowner and the tenant. I have a number of issues that they do not respond to or even care! They do not return phone calls or respond to my issues with the pluming or cleaning all the weeds outside before I moved in. I have had three contacts / property managers since I started working with them. My last property manager just quite with no notice and I can see why. This has to be the worst company in the valley with real estate and property management. I can see why they have so many bad reviews. They need to be reprimanded by the state of any organization that they answer to! Just terrible!

Everything! They do not care about people especially in certain situations. We also got fined and…read moreour deposit withheld because of pigeons being under solar panels. We asked that the owners put barriers so it could be prevented but never got answers.