I've been working with Allyssia Chaparro as my property manager at the Fort Lowell Phoenix office…read morefor 15 months now and it's been a great pleasure! She's reliable, attentive, customer-oriented, and trustworthy--exactly what you want if you're not able to keep an eye on your rental property yourself. She's been managing a 3 bed 2 bath in Laveen for me since last August, and she worked us through bringing on a first renter, giving the house a facelift (paint, landscaping, professional photoshoot), and lots of other fixups (A/C, window screens, broken dryer, garage door, leaking sink, HOA things). I was notified, things were taken care of, and I didn't have to do anything other than weigh in on a couple important decisions. I've really appreciated that, when problems arose with the property, she communicated them to me promptly, clearly, and with a plan of action already in motion unless it needed my authorization. It's wonderful to be able to trust someone and have an agent that is taking care of your business for you. I highly recommend working with Allyssia!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

This is my first property management experience and I think I might have been exceptionally lucky…read morefinding Jim Elfine. I'll put it down to beginner's luck! Jim is clear, concise, straightforward and transparent. I live out of state, and he takes care of EVERYTHING and more, with autonomy and diligence. He is smart and experienced, and it shows through every interaction, for which he uses email, texting, phone, whatever suits me. I also use the portal, and just used the embedded chat function today on a weekend and it was straightforward. Admittedly this is early days, but so far so excellent. I have no reserve in recommending Jim.

The name used for the lease was Katherine and this is the correct property management. The house…read morewas on Lewis Ave in south Scottsdale. I believe it is your family's property Jim.

I just can't say enough positive things about this company... I moved here to take a job all by…read moremyself... And these people took care of me like I was a member of the family... They continue to help me in anyway they can. I call for the smallest things and they are very fast to fix or help in anyway shape or form. I just can't say enough about how pleased I am With everything... Should you be an honest and clean person you will have a positive experience. I feel so strongly about my experience that I am leaving my email address on here so you could contact me with any questions... Cindyphouse@yahoo.com Please put something in the subject line so I don't just delete it such as I have a question about renting from your favorite company or something like that... I wish you the best of luck in finding a company as wonderful as the one I found!

No accountability…read more If you're considering using this large prop management group to manage your property I would think twice. Just moved into a house as a tenant. They will have next to no information from the owner of the property. Frankly, they don't consider it their responsibility. What this company does is reinvent the wheel. What I mean is instead of finding out from the previous owner what companies provide utility services and internet or cable to the home they will send you to a third party company to do all that research which causes unnecessary delays. My water service was delayed 5 days. I was without water for 5 days after I moved in because even though the residence is in Glendale, water, trash, sewage is provided by the City of Phoenix. I had to learn this myself by trial and error. If you ask them at AZ Prop Mgmt services they are clueless and frankly don't seem to care. They don't consider it their job and will send you to this 3rd party business they hire. This was the response I got when I had a similar problem getting internet up because there is no coax connection 5 days after I moved in. "We do not have any info but I would recomend calling some cable providers. We will check to see if the owner has ever lived in the property and if they know." My prop manager in Scottsdale is accountable and treats these issues with the appropriate urgency considering you're just moving into a property and need these things lined up promptly. Totally different experience with this group. No accountability. They care about running your credit, getting your deposit and you signing the lease. Outside of that you're treated with the "it's not my department" type of response where they insulate themselves from any accountability by referring you to a third party business that you have to set up and appt with when could simply collect that info from the owner (i.e., they reinvent the wheel) rather then making it a part of their process to get the info from the prop owner. Instead, they treat you like it's a major inconvenience to them to have to get in touch with the owner of the property. Very impersonal and uncaring. I would highly advise against utilizing this company if you are a property owner.

My wife and I manage two properties with them and since signing on over a year ago we've found the…read moreservice to be fantastic. Kim is great to work with, always, and the responsiveness to anything that happens, or needs to be addressed, has always been top-notch. Would highly recommend.

Ashford helped me rent out my property, they go above and beyond. I am really impressed with the…read morecommunication and professionalism. They have and continue to meet all of my expectations. It's a pleasure working with Chrys & Kim, they really know their stuff! We are delighted to recommend Ashford!

Kim made my transition of moving in easier than I ever experienced previously. The office is quick…read moreto respond to messages left and answer any questions or concerns you may have This office and its staff are professionals and do not leave you hanging without answers. Best Property Management Company to date for me! Thank you Kim!

I rented from Valentine Property Management for three years, and if I could do it over again, I…read morewould have listened to the one star reviews. Unfortunately, my experience ended up matching many of them. Our first impression should have been a red flag. We were charged a rekey fee, yet we were handed old, mismatched keys at move-in. Our lease also listed two garage remotes, but we only received one. The first time I ever met anyone from Valentine in person wasn't during move-in or any property inspection it was about 2 1/2 years into my lease when I had to hand-deliver a cashier's check. They claimed one of my rent checks had insufficient funds even though my bank records showed the money had been withdrawn and then returned. I emailed them the documentation, but they still charged me a $50 returned-check fee and required future payments to be made by cashier's check. It didn't matter what the bank records showed. Every maintenance request seemed to result in waiting a week or more just for a shady handyman to come out and put a temporary bandage on the problem instead of actually fixing it. Ironically, Valentine had no problem entering the home once a year to conduct inspections and photograph virtually every room, inside and out. Yet when it came time to move out, they never offered a pre-move-out inspection or gave us an opportunity to identify and correct any issues before assessing charges. They were willing to document everything during the tenancy but not provide tenants with the same opportunity to avoid unnecessary move out expenses. The move out process was by far the worst part. I touched up a few small paint areas using a can of paint that had been left inside the home, assuming it was the correct paint. It wasn't an exact match, and instead of touching up those areas, they charged nearly $2,000 to repaint the entire house. They also attempted to charge me to replace an entire refrigerator because of a small dent. Replacing a perfectly functional appliance over cosmetic damage is completely unreasonable. Individually, these issues are frustrating. Together, they left me with the impression that the goal was to find every possible reason to charge departing tenants as much as possible rather than apply reasonable standards for normal wear and tear. After my experience, I started reading more of the one star reviews. It was surprising how many people described nearly identical situations. When so many unrelated tenants tell the same story, it becomes difficult to ignore the pattern. I would never rent from Valentine Property Management again, and if you're a property owner considering hiring them, I'd encourage you to read the negative reviews carefully before making that decision. Good reviews can be bought....

Urman Enterprises is a family owned company and we knew right when we met them that we would feel…read moresecure and comfortable knowing that they would do everything they can to make sure we are happy with their services. My husband and I are very impressed with the customer service and the quality homes they offer and are looking forward to doing more business with them in the future when we are ready to move into a new home for our young family. Since they also do commercial properties, my husband has plans to have them find a new office for his own company when he expands just a bit more. We love to support local businesses when we can so we are happy to know there is a locally-owned business that we can look to and trust to help us with all of our real estate needs as time goes by.

Ronit and Karen Urman have taken excellent care of my needs in a variety of transactions and…read moreservices. First, Ronit helped lease my investment property. I tried to manage the property from out of state, when the responsibilities became too much, I was able to hire Ronit to manage it for a very reasonable monthly fee. Ronit and Karen helped my husband and me with the purchase of a property in the Coronado historic neighborhood in central Phoenix. The search and negotiation were challenging, and they were up to the task. Ronit also was our agent on the sale of our investment property. We received a cash offer above asking, with no inspections or contingencies. The sale was painless and very profitable. I highly recommend Ronit, Karen, and the Urman team. They offer concierge level service and I will continue to invest in real estate with the Urman's as my trusted advisors.

The staff is professional and courteous. Whenever I've needed anything, they've taken care of it…read moreright away. I'd rent from them again in a heartbeat!

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

Bill is a dedicated relator and definitely knows his business. He completed my sale exceeding my…read moreexpectations on the closing time and amount received on the sale of my home. I definitely recommend for your property.

Bill helped my husband and I purchase our house in September 2020. He was supportive and…read moreinformative about the entire home buying process. We never felt for a second that we weren't in control of what we wanted. He was always responsive and dedicated to helping us find the house that we dreamt of. We were first-time homebuyers in a crazy market where the houses were getting grabbed up within hours of going on the market. Without Bill's immense knowledge, calm composure and quick wit I'm not sure this process would have been as comfortable as it was from start to finish. I'm so grateful for his help!