I have been going to this facility for eight years now. I have had all kinds of radiology…read moreprocedures here from a regular x-ray, MRI, CAT, Mammography, DEXA scans and even a breast biopsy by the radiologist (thus eliminating the need to go to the Outpatient Surgery at the hospital or at an outpatient surgery facility, both of which usually cost you more money). The people here are FANTASTIC! From making an appointment, to check in procedure, to wait time, to actual procedure everyone is professional, efficient and thorough. I can't say enough great things about them. They also have offices in Palm Coast, Port Orange and Deltona. I moved to Jacksonville in April and when it came time for my mammogram I researched everywhere in Jacksonville on my insurance plan. When it came right down to it I decided to make the trip to St Augustine. I based this decision on reviews I read regarding Jacksonville facilities, I knew Radiology Associates Imaging of St Augustine would do the best job for me, that they would take less time to check in, and that the technicians and radiologists were exemplary in the work they would do. They also have a state-of-the art 3D Mammography. Makes the whole process a dream! They are definitely "worth the trip"!

This facility is top notch. I have always had the best experiences and that includes my visit…read moretoday. The staff is welcoming, professional and the results come by the end of the day! They are always so nice there also and you never wait at all. Love this place!

Immaculate facility with high quality level machines and top notch, incredible staff! I've gone…read morehere for the last three years for my MRI scans and will not ever go to another facility. The front staff and techs all have taken care of me like no other. Kayla, Emily (both Emily's), and Lisa are all so friendly, warm, understanding and always puts the patients first. The facility is always super clean, modern, and upon walking in, I feel at ease. I always get super anxious doing my MRIs and everyone here makes you feel so comfortable and always attend to all of your needs. I feel super happy every time I leave the facility. My appointments are always on time. If you miss your appointment or late, they try their best to work with you and your schedule. Sometimes, there might be a wait (mostly my fault for being tardy lol) but it doesn't bother me at all. I understand as I've been to many appointments to treat my tumefactive multiple sclerosis, that sometimes especially in medical settings, the doctor, tech, nurse, etc. can run behind due to treating another patient, other issues, etc. And that's okay, it happens and you roll with it. At the end of the day, you want a facility that genuinely cares about you and here, they do. Speaking for myself but I've never had a problem with them answering the phones or receiving my reports. They've always came in pretty quick and all I need to do is send them an email to request them or pick up a CD. I plan to come here for as along as they have me! Thank you Insite Radiology for always taking good care of me! YALL ARE THE BEST!!!!

Took our reservation and was able to see us the next day. I ask to call me but they continuously…read morecalled my sick mother instead. Following instruction isn't their strong suit. They told us to we have an 2:15pm appointment the next day. And come early so we can get you in and out as my mother is wheel chair bound. Fine as we were there filling things out at 1:45 arrival time. We perceive to wait til 2:40pm, during that time we seen a few people waiting. Then a a white gentlemen walks in at 2:15pm and was about to leave around 2:30pm . Mind you thing place was practically dead, barely anyone was there. My questions is, why tell us to come early when you can't even see us early? Why did this one gentlemen so special he as able to come in and out without and issue. And why were we and other stuck waiting there for more than a hour or so, if I didn't go up and complain? They would've kept us there til 3:30-4pm. Mind you , I informed them my mother back is broken in a few different places and she can't be in a wheel chair for hours on need. Then when I complain the staff just laughed and joked behind our back like they done five a shit. That my review of this crap hole. fYI: it's Friday we got out Mirans we still can't get the mri to the dr yet.

I love Nassau MRI! I have had their imaging services several times, as ordered by my Physician…read more Each time, all staff were courteous, empathetic and professional! I would recommend 100%!

This place does NOT have an open MRI. Why they advertise openly that they do is baffling. Be aware…read morethat the ancient MRI machine that they do have will trigger even miled cases of Claustrophobia.

Wendy and Christina were extremely helpful and professional throughout the entire experience. They…read morewere attentive, knowledgeable, and made everything smooth and stress-free. Great customer service from start to finish.

Came here last week on Tuesday because my endocrinologist needs a lymph nodes ultrasound…read more Personally the two stars are only how fast they saw me and the patient portal is very user friendly. However the ladies in the front were nice but not informative with my insurance. I came here precisely because my HMO told me to since it was in network. My case worker told me it would be a certain price and when I got here I paid another. So my husband mentioned it to the lady in the front desk and she said she'll look into it. She did and before I left she told us we were right! Imagine if I didn't pay attention I would've gotten ripped off. She mentioned I'll get reimbursed.

I visited Advance a couple of years ago, it was the best Imaging facility that I have ever been to!…read moreAfter a broken back 26 years ago, have had many! I will be going back for another MRI view soon. I have never been more comfortable with having an MRI! I HIGHLY RECOMMEND! The man that did my MRI, was as professional and nice as can be, and I hope I get him again!

Do not go to this place!!!!! I went for an MRI after a CT scan at the hospital picked up potential…read morecancer. They asked me for the images and I went to the hospital got them and brought them back. Had to make several phone calls, trying to get my report and when I finally was able to go pick it up the report said I didn't provide any images. Like I'm literally trying to find out if I have cancer. I have called them and reached out through their contact that's on their website regarding never receiving a bill. I never received a bill and email a phone call nothing and they end up sending my balance to a debt collector. I let them know that I was changing coverage and then I was about to move, and I was trying to take care of the bill as quickly as possible. So unprofessional on so many levels that I would never go to this place again.

I get my yearly mammogram and dexa scan here and it's so quick and easy. The staff and…read moretechnologists are very friendly and knowledgeable.

My mother's ENT doctor ordered her to have a brain MRI done. Her appointment was today at 9am. I…read morewas a little annoyed that they scheduled her appointment on the other side of the downtown area when I saw there was an office on Southside which is where we live. So instead of a 4-mile drive in traffic, it was a 12 mile drive in traffic. However, this does not take away from their 5-Star rating because it wasn't the fault of Optimal Imaging. In addition, driving in Jacksonville traffic is no where near as bad as driving in D.C. traffic! The parking area is small and when we arrived there were only three spaces available, I took one and an elderly lady took two! Lol. I'm laughing now but if it were me looking for that last parking space, I would have been livid because now I would have to find street parking. :-/ When we walked in I heard the front desk person tell someone that they were cutting down trees in the back so the parking was limited today. The lobby is very clean and they have a free coffee machine area. They have both light and bold coffee options as well as green tea pods. They even have flavored creamer. Nice! And something I don't often see in the lobby of a "medical-type" facility is a Coca-Cola frig with of course, Coke products and Dasani bottled water, all for free. They also have separate Women and Men bathroom. The front desk personnel was very friendly, professional and checked us in immediately. As soon as we finished filling out the paperwork they called my mom to the back for her MRI.

Over the past decade or so, I have been here more times than I can count. Every experience has been…read morea positive one! I've had ultrasounds, MRIs, CTs, mammograms, and an upper GI. All of my appointments have been in the afternoon, and I've never had to wait more than 5 minutes. They stay on schedule and on time. The people downstairs who check you in have always been friendly and all smiles. They make me feel very comfortable. Every tech for every procedure has been professional while still being friendly at the same time. Again, I've always been made to feel very comfortable. The techs are very knowledgeable and explain everything they are doing. They are more than willing to answer any and all questions you may have. My most recent visit was just last week for an MRI. My doctor originally wrote my orders to go somewhere else, but I asked him to please rewrite the orders for Baptist Imaging and he gladly did so. I just can't see myself going anywhere other than here for any type of diagnostic imaging unless I have a doctor who absolutely insists I go somewhere else. In addition to the entire staff here being nothing less than wonderful, it's very clean with a welcoming environment and nice decor.

It is a neat, very well organized space. The technicians are both knowledgeable and friendly. They…read morealways take their time with me and make me feel cared for.

I had my CT SCAN OF CHEST due to presence of lung nodules I had an excellent service experienced…read more1st I called the office got appointment right away then fill up the form at home then when ideas at the office the front desk staff was very accommodating the radiology technician was also nice then I got the experienced of reading the report which was very helpful specially I was a retired RN .I will use American Health Imaging in the near future of I need to go there again .thank you Excellent service .

Very clean facility and very nice and friendly staff. The report was easy to understand. Thank you…read moreso much

The only positive about this place was the front staff who was nice. I should have learned my…read morelesson from my last review, but I unfortunately I didn't take heed to my own advice. I have my mom with me who is complaining of pain on her left side. I brought her here because her insurance said this was an in network provider. We were told the wait would be about 45 minutes which turned out to be closer to two hours. The delay in care truly wasn't the issue . My main issue was when we went back, the provider did not even attempt to examine my mom and said to us she didn't know what the pain was. Maybe it's arthritis. She said maybe she can just take some ibuprofen or Tylenol and ended the appointment abruptly saying we were done. This provider didn't even touch my mom and on top of that she recommended a drug that would interact with the blood thinner she is currently on. Honestly, I will not be coming back to this establishment, and hope Baptist pays attention to these reviews and address the continuity of care this place is giving.

The communication is poor from when you walk in until you're taken back to see the provider. I…read morewasn't going to even be examined until I essentially insisted on it. Then they failed to send my prescription to the pharmacy stating I could just come back and get a paper copy. That's the last thing you want to do when you're sick enough to go to urgent care. No confidence in this location! I would recommend going anywhere but here.