No wait. Pleasant staff. Great doctor Very informative…read more Explains procedures and reasoning for treatment

Extremely well run practice. Dr. O'shaughnessy is simply the best Dermatologist I had ever dealt…read morewith. Competent, thorough, professional. Great bedside manner. She catches things very early. I highly recommend her and the entire staff.

First I went for my yearly checkup. Located a growth on side of my right neck PA said too near…read moremany delicate nerves will have Dr remove it Make new apt to come back and she doesn't even know why I came back!! I reminded her what she said and then she informs me not possible must go to plastic surgeon??!! Don't know if they are on drugs or just don't keep track of what they say!! I didn't find this medical person competent whatsoever !! Avoid them!!! Hope growth is not dangerous!!

Great experience. Got us an appointment setup by a phone call within a few days. Quick service at…read morethe check in and also during the appointment. Diagnosis process was thorough and efficient and out of there within 30 minutes from appointment. Would recommend others to check out this location. Friendly, knowledgeable and helpful

I've been going here for years. It's very difficult to get in to see Dr metz anymore. I loved Judy…read morebut she retired. Lady I saw did great job freezing off mole. Staff friendly!!

I have been going elsewhere for the past 8 or so years, rently made an appt is St Augustine…read morelocation. They were on time, front office staff were friendly and efficient, the NP and her nurse were kind, personable and very efficient! They actually listened to my concerns, and addressed them. Wonderful, caring office! I would give them 10 stars!

Horrible customer service. I am relatively new to the area and needed a full body examination. Set…read moreat the Nocatee office and waited almost a month for my appointment. When I show up, they tell me they only set me for a "rash examination" and they did not have time for a fully exam. When I advised them that that was what I had called to set my appointment for, I was told they were setting those in October. Took time off from work and they wasted my time. Location is convenient, but will never go back.

Worst experience I have ever had with a medical billing department…read more After multiple phone calls and callbacks, I am now being held responsible for the full cost of a service despite having insurance. I provided updated insurance information, which was received by the office, yet the claim was never reprocessed. Instead, I discovered the issue one full year later when I received a bill in the mail for $271.00. I have been a patient of Dr. O'Connell for over eight years, and both of my daughters have also been treated at this practice. Unfortunately, this situation has left an extremely negative impression. I went out of my way to work with my insurance company to have the claim reprocessed, only to be told that it was rejected a year later because my old insurance allegedly denied it while "awaiting COBRA." Had anyone simply called me at the time, this could have been resolved immediately--especially since my daughter was actively being seen by the practice during that period. Instead, I am being punished for a billing failure that was completely out of my control. This charge is outrageous, the lack of communication is unacceptable, and after years of loyalty, I am finished with this practice.

I think this is the first time I've ever been to any kind of doctors or dentist office where I…read moredidn't have to wait 10-30 minutes past my appointment time to be called in. My appointment was at 2:15, I got called into the exam room right at that time (if not a bit early), the exam was fast and efficient - I had a couple suspicious spots removed and I was back in my car by 2:37. That's my kind of appointment!! Staff seemed friendly. Very convenient location.

Saw the PA. she wore latex gloves and shook my hand? Body check went fine. She looked at my face…read more(did not use any magnifier) and said I needed this cream to put all over my face 2x/day for 3 - 4 wks. she said there were some pre-cancerous sites. I asked about freezing them off, but was told the cream was a better treatment. This treatment had expected side effects, such as swelling, pain, severe itching etc etc. I felt my concerns were not taken seriously. I obtained a second opinion, 3 sites were frozen and was advised to come back in a year, the Dr. said she would never have prescribed that cream for her elderly patients' skin based on her exam.

Highly recommend! Was able to get in the same day and immediately the doctor knew the issue, the…read morecause and the solution. Felt heard and that she really listened, and explained the issue so I could understand it. Would definitely come back!

The front desk lady (white woman with glasses) did not acknowledge me for a whole 1 min. I had to…read moreask her how to check in for her to look at me and explain. Then she said she will need 15-20 mins to run my insurance. I sat down and waited for 40 mins. Then I walked over and asked what's going on. She then checks and says I am next. Terrible front desk.

Be aware - you may NOT be seeing a Dermatologist, but a PA! They did not advise me of this prior to…read morethe visit, and during the visit when I asked, it was at this point that they said no, the Dermatologist does not come but twice a week. The charges we still at spiciest fees all the same. Patients must be advised that they would not have access to the Doctor, because they are paying for specialist care! Won't be going back.

This is one of the best doctors I have ever seen! He actually listens to what you say! He took time…read moreto look at my skin, ask questions, assess me , then treated the problem. I asked if he had samples and he loaded me up since I didn't have a job. Great personality, great staff and great service!

I really enjoyed the few times I visited this salon for a facial but their customer service is…read morehorrible. Every time I've scheduled an appointment, they just cancel it without calling me to discuss rescheduling. I've had to reach out to them. Once again, they've canceled my appointment without calling me to inform me or attempting to reschedule. I won't be going here again.

I cannot say enough good things about this business. I have received 3 pico genesis laser…read moretreatments from Dr. Lezaic and today I got a complimentary facial, dermaplaning w/ extractions. Kelly did my facial today and is an absolute doll. So sweet, gentle and informative every step of the way as she worked on me. Kasey has also been an instrumental part on educating me on how to help treat my melasma with topical creams. I was very hesitant at first to walk into this establishment. It being at the beach/PV area I was expecting everyone to be snobby or uppity. I was embarrassed to walk in without make up that helps cover up my dark spots but boy was I wrong. Everyone I have encountered here has been so instrumental on helping me get my melasma under control and has been so kind. I will continue to give LSS my business.

Pretty bad. No established priorities. No appointment policy. Doctor tends to denigrate the patient…read moreand minimize patient's experience. Forget about solving your issue.