If you've never been to a cenote the what are you waiting for? Cenotes are these underground rivers…read morethat are all over Cancun. A lot of them are lit for effect and if you've been to Xel-Ha or Xplor then you know that they can be majestic and grand, but sometimes all the kids splashing around and screaming can be a bit much. That's why I like these out of the way ones that don't have as many visitors, but they are calm and quiet. All the guides I've had at these places are ecologists who are protective of the environment and are constantly hitting home about how the bats, the trees, the rivers, and the soil have a symbiotic relation with the land, so this is a good way to learn how to appreciate nature.

Basically we were stood up. We drive to the cenote and the tall guide said come back at 3 for a…read moreprivate tour; but at 3 he was in Playa del Carmen. The lady let us walk back to the cenote and look for free.

It honestly was not as big of a wow factor as I had hoped…read more... Our tour guide for the cave was subpar at best! He did a very bad job at sharing the ecological (and anthropological) history of the area He did a bad job answering questions... We were rushed through the cave ........ It is a beautiful cave though, especially the part where you walk over the water over the bridge ((but definitely should not be a top 10 National Geographic cave walk!!!..?!!! I have seen much cooler caves!...) The animal park is very fun. They take nice care of the animals and they actually have a great variety. My two-year-old had a great time with the animals. The cenote Was ***extremely busy !...... full of loud obnoxious tour groups who completely ruined the whole vibe There are catfish in the water that do not bite The cenote is small. The water is crystal clear! It is very fun to explore! Bring a mouth piece for the snorkel, as they do not provide those (the thing that enables you to breathe while you are under water) The water is FREEZING cold Even colder than they advertise There are no wet suits We went Thursday at 1 pm for the cave, and 3pm for the cenote, so I was not expecting it to be busy..... The cenote is 10 minutes away from the cave ( you have to drive there) Aktun Chen is about 20 minutes down a dirt road- once you exit the highway, there are signs saying you are heading the right way to the cave/cenote, but I kept doubting myself.. as the dirt road feels very remote Glad I went, but honestly would not go back again... PS- they say no sunscreen to protect the cenote, but allow bug repellent lololol -- do you know how much more toxic bug repellent is than sunscreen?? Hire better staff, and I will feel inclined to give a better review It felt like a cattle corral ..... did not feel genuinely cared for ((or that the staff genuinely cares for the environment!..!.!.!)

We signed up for the combo package which included ziplining, then a cave tour and then the cenote…read more The whole family unanimously agreed Aktun Chen was the highlight of our 1 week trip to Mexico. The ziplining was 10 ziplines, and the tour guides were fun and allow you to go upside down or 2 people at once on some of them. Make sure to bring money to tip the tour guides! The cave tour was the weakest section but I admit I did learn a bunch of interesting geological sorts of stuff. The cave actually gets a bit muggy and so the cenote was a great way to finish the day and cool off. They have you do a very brief "tour" in the cenote and then we were given about 30 min of free, unsupervised play time there. The water is clear, cool, clean and you adjust very quickly to the temperature. The lighting and colors were MAGICAL and the kids loved swimming amongst catfish. Water shoes were perfect for the whole day. You get a locker at each site. Towels and change of clothes are handy at the end of the day- don't forget those! And keep in mind that getting to the front entrance of Aktun Chen is not the same as getting to the actual reception area - it's ~ 3.5 km down a windy dirt road. Something to consider if you get motion sick easily, or something to consider if you rent a tiny car that might have difficulty on dirt roads.

Probably the most underwhelming snorkeling experience that I have had. This was my first time…read moresnorkeling in a lagoon and I was really excited because the water looked clear and beautiful on land. We came here with a tour guide around 11am in February, and the water was not only cold, but there were not many fish. When there were fish, it was the same type of fish over and over again. Maybe she just didn't take us to the right places, but I didn't see anything that excited me. I probably wouldn't want to come here again to snorkel. There are probably much better places for it!

Super fun experience. On a recent trip to Cancun for a wedding my friends and I decided to book an…read moreexcursion from our hotel and decided upon one that takes you to both a cenote and a laguna for snorkeling. Yal Ku happened to be the lagoon our guide took us to. Didn't get to explore the area too much but theres a parking lot, small changing rooms, bathrooms, and a small restaurant. Several other groups were there trying to snorkel at the same but it wasn't overly crowded. We first went and got our supplies...lifevests, goggles and fitted them. Once everyone was fitted we jumped into the water and were instructed to go to a certain area of the lagoon. Some areas had slightly poor visibility--I mean, it is a lagoon, can't expect too much. Some cool things I saw included this huge school of sardines swimming right next to me and some rainbow colored fish in another area. Almost didn't want to leave the water because I was so excited to explore. Made me want to book a snorkeling trip to an island asap... Anyway, when you do come out to the parking area, you might run into the ice cream man with those pinwheel crackers~get some!

This was the best day of my life! Juan was on time, extremely friendly and very knowledgeable. He…read moretook us to the best cenotes that you can't find on the tourist trail. We had a private tour of the most beautiful, crystal clear cenotes you'll ever see. Juan even had the most delicious fruit for us between cenotes. Do the above/below ground tour. You won't be disappointed. Absolutely amazing!!!

Aldo and crew were AMAZING!!!! I've been on plenty boats but this was the best. The hospitality was…read moreamazing ! They were so attentive! They even helped my 2 year old swim while I was on the boat. The guacamole was delicious and fresh. I legit have zero complaints.

Omg, the absolute highlight of my birthday trip. Shoutout to the crew for taking care of us! Jesus,…read moreAlex, Axel, Lola, and Dustin! Es muy bien! :D My friends and I did the 5-hour In-Ha Snorkel & La Bocana Tour. The yacht included a paddleboard, snorkeling, and fishing gear. The crew was so nice and friendly. Towards the end, it was a party with them, it was such a great way to end my trip. The vibes were WONDERFUL. During the experience, we had freshly made ceviche and burgers. They were also accommodating with my dairy allergy and the drinks they made were fantastic! I appreciated the crew prioritizing safety while keeping the environment exciting and fun. I loved it! Lola took AMAZING photos of our entire experience. Jesus got photos of my friends and I snorkeling and some fishes that we saw. It was beautiful! Thank you for making memories with my friends and I definitely would do that again!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.

If you go, don't bother putting on any sunscreen because you will need to thoroughly shower so you…read moredon't contaminate the Cenote and help keep the fish & nature alive. It cost $10 to go in. They have a few different cenotes but the biggest one is all the way to the end. One side is very deep, and the other is a bit shallower. I recommend taking water shoes there are lots of rocks that are very slippery. On the deeper end they have an area where you can jump down from a high area. We did jump it was fun. The water on the deeper end is so clear and beautiful and I recommend going to the caves on that side as well if you know how to swim. Also bring googles so you can look under the water and see the beautiful clear water and the fish down there.

This cenote' is not the typical deep hole in the ground, it is more of what I harken to a swimming…read morehole. Several pools with crystal clear water. As others have noted, no sunscreen or lotions are permitted to preserve the eco system. Bring your water shoes!! There are lots of areas when you can cut your feet. If you go to the last area, and sit down on the edge, take your shoes off and the fish will come to nibble at your feet.

Great guide, great tour, great photos, great food. Couldn't ask for anything more!!! Loved every…read moreminute.

What an amazing day. As other reviewers have expressed on AirBnB, where I found this experience,…read morethe tour was quite magical. Guilhem was prepared, professional, personable, and passionate (the adjectives starting with P were spontaneous). With the tour only being my girlfriend and I, the experience was even richer through our one-on-one interactions with Guilhem. He toured us into a gorgeous Cenote and a very small portion of a vast underground cave system that the Cenote is an entrance to. With no one else around, it truly felt like we left one world for another. Th experience on the senses was supplemented by Guilhem's description of everything around us and the history of how the Mayans used the Cenotes and caves. He was able to tie thousands of years of history to present day beautifully. Additionally, he knew how to capture the memories through great photography and he worked hard to make sure the overall experience exceeded our expectations. One of my favorite parts of our time with Guilhem was the bonus of having a traditional Mexican meal freshly prepared immediately after we came out of the Cenote. This way we not only experienced the rich underground world but the jungle as well while enjoying the food. I highly recommend this tour to anyone visiting Playa Del Carmen.

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.