I've never been one to rant or vent publicly but I just need to get this out there. Right after I started chemotherapy I ordered a wig from AJs Wigs in Hooksett. The plan was for them to perm it and color it to look exactly like my natural hair because I was so anxious about losing it (of course). They offered me an awesome deal so I was super excited about it. I promoted their business when people would ask but in reality I was having to buy my wigs from AMAZON because the wig I purchased from AJs failed to come in. I made the purchase September 25,2018. I was promised the wig in 4 weeks. 8 weeks pass, that's totally fine. 12 weeks, eh kind of sucks but that's okay. Well here we are, January 18th! Still No wig! I am now cancer free! and no longer need this wig since my hair is already coming back.
I walked in to see if I could get a refund. Bob, the owner, was on the phone. He then proceeded to keep avoiding me and slipped a note to his employee to tell me to come back another time. When he finally called me to discuss this issue he was extremely unprofessional. He threw every employee under the bus, blaming everything on his employees. He said he thought I had my wig and he assumed his employees had taken care of it. Bob, you are a business owner. It's your responsibility to check on your employees to make sure they are doing their job and that your customers are receiving the services they are paying for. BUT I think he forgot that his 2 employees were my best friends from hair school. Before they ordered my wig he had one permed; a cheaper and poorly permed one that I didn't want. His employees told me he colored the cheap wig (which I already said I didn't want) and told them to give it to me instead of giving me the wig that I wanted and paid for. So, after I had gone in he scrambled to get the original wig ready for me. During our phone call when I asked to just get my money back he told me, "well I'm just confused... you say you don't need the wig, but yet you're bald." This was comment number one that elevated my blood pressure haha. I already have wigs to cover my bald head, no thanks to you. I do not need you to throw insecurities at me in an attempt to keep my money. Next comment, "The money was a donation from your work to get this wig, so you would just be pocketing that money." YEAH that was a donation from my work to help me during a difficult time. They knew I was very anxious about losing my hair and wanted to make sure I had a quality wig. Again, you failed at that. If I want to pocket that money I'm going to pocket that money. For things like FOOD. BILLS. GAS???? The manipulation was outrageous. After very obviously getting upset and angry is when he started saying he would sell the wig under my name as a solution. He acted like he was offering that the whole time but in reality he was just giving me non-stop excuses and no solution. I sure hope none of you ever need to wear wigs. But for those of you who have reached out looking for places to get some, or know people going through a similar situation, go anywhere but here, AJs Wigs in Hooksett. Bob has screwed over multiple people and I'm just one of many other cancer patients being taken advantage of during an extremely difficult time.
On the Facebook post one of the owners, John continued to unprofessionally bash me and tell me when I walked in my wig looked terrible on me. Everyone fought against him because how wrong he was to come after me instead of help me. I would love to provide screenshots to anyone who is interested before doing business with them. read more
