After end-stage osteoarthritis in one leg and two fractures in the other, I found myself--a…read more77-year-old gal who had never been hospitalized--facing a non-weight-bearing recovery. My doctor recommended Sundance Creek Post Acute in Banning, so I went online to do a little research. Sundance Creek did not have the greatest reviews but then again the other facilities in this category did not fair that well either. So Sundance it was! It is established that online reviews for rehab centers can be mostly negative and grim. I decided that since my stay went as well as it did, it was incumbent upon me to make sure that my positive experiences deserved to be shared with others so that there is hope for those who are seeking a facility that offers promise. Following is my takeaway: EXCEPTIONAL CARE: All of the CNAs and LVNs were caring, helpful, and even funny, but I have a special shout-out to Louis Obioha. He has a truly caring CNA heart. If you had any anxiety before his shift started, his calming presence, while very caringly addressing your needs, leaves you with an "all is well" feeling throughout the rest of his shift. MEDICATION CART: "Singing Danny", Karla and Vanessa (LVNs) brought their knowledge of all the medications that you should be taking along with much cheer to the daily med passes. EXPERT THERAPY: The physical therapy team is top-tier and abundant. Their knowledge and encouragement were the primary drivers of my recovery. FACILITY & COMFORT: The facility is "clean as a whistle" thanks to Mr. Longie, who is hard at work by 4:00 AM., who takes great pride in his clean and shiny floors! The housekeeping staff were very thorough with their daily sweeping, dusting and mopping of our rooms. My room was very clean and bright, the bed was comfortable, and my linens were changed daily. LEADERSHIP: The Director, Mr. Brett Kendrick, is an empathetic leader who ensures every patient's needs are met. He wears many hats. Organizer. Peacemaker. Overseer. Facilitator and is able to pick up the slack of others when necessary. He truly is the anchor of this facility. SOCIAL LIFE: From bingo and crafts to church services, there was always something to do in the activity center. My only minor gripe is the food. For the Love of Benji. Can nothing be done to make institutional food palatable? That said, I have to tell you that my choice to stay at Sundance Creek was the absolute correct decision to make. I do not regret the option that I chose. If you need skilled nursing and rehab, Sundance Creek is absolutely worth your consideration. I am including a few pictures of what happiness looks like.

I am writing to formally express deep concern and outrage regarding the treatment my aunt received…read moreduring her stay at your facility. What my family and I witnessed was not just disappointing, it was inexcusable! From the moment she was admitted, there were immediate red flags. Despite the presence of numerous staff members, basic standards of care were not met. My aunt was repeatedly left in soiled garments for extended periods, and critical medications were delayed or entirely missed. The neglect was not subtle....it was blatant. Angelica, who was assigned to her floor during several shifts, exhibited a level of indifference that was both shocking and dangerous. Rather than tending to my aunt's needs, she seemed more concerned with avoiding responsibility. On one occasion, I personally witnessed Angelica ignore multiple patient call lights, including my aunt's, for nearly an hour. Melissa, another staff member, displayed an alarming lack of compassion and professionalism. When asked direct questions about my aunt's care plan and physical therapy schedule, she responded dismissively and without any clear knowledge. It took over a week for any form of physical therapy to be initiated. And by then my aunt's mobility had severely deteriorated rapidly. Amanda's conduct was perhaps the most disturbing. She was observed speaking rudely to several patients and was especially careless during basic hygiene care. There were several days where my aunt was not bathed, and her wounds which should have been routinely cleaned and monitored were visibly worsening. Amanda never once acknowledged this or reported concerns, despite it being her direct responsibility. The facility itself was in disarray. It smelled strongly of urine and feces. Patients were heard crying out for help, and some were even seen wandering unattended. This is not a safe or healing environment. When I brought these issues up with the director of the facility, the social services director I met with passive indifference and redirected me to a case manager, Melinda, who seemed more interested in placating us as a family than taking action. Every conversation felt like a bother rather than genuine concern. To add insult to injury, when we decided to transfer my aunt to hospice care due to the rapid decline in her condition they still were completely unaware of what was going on and of her case. She was treated worse than a dog. There may have been a few nurses who tried their best, but isolated acts of kindness cannot undo the widespread and consistent negligence that led to my aunt's decline. This experience has been nothing short of traumatic for me and my family. I urge anyone considering this facility to think twice. The level of carelessness, unprofessionalism, and outright neglect we encountered has had lasting consequences. No one deserves to be treated this way especially not our vulnerable loved ones... there needs to be a better standard of code for this facility and they need to be held accountable for their actions! In other words if you have a family member in need of care I would steer clear from this facility. Hell you'd probably be better off taking care of them at home with no experience.

My Dad was here from April until the end of June after a fall my siblings and I were very pleased…read morewith the care he received. One of us was there every day and we would come at different times my Dad was always clean and on his good days was very happy. Even though his Dementia had gotten worse and sometimes he didn't recognize us they would remind him that his family was coming to see him and he would wait for us to arrive. He became very attached to the staff and they became very attached to him. I wish we could mention you all by name but there are too many angels working there. We decided to take him home for the last few days of his life so we could be with him. We cried and so did the staff as we were going to miss them all so much. My Dad passed away peacefully with us by his side. Thank You all so much for the kindness and love you all showed my Dad and us.

So my mom fell and it was a bad one so we had no choice but to place her in recovery ‍ I was…read moreworried because the last place was HORRIBLE... This place 1000 times better the staff so friendly (over worked, with great attitudes) and still spot on with their patients, they care the place is old but clean and everyone from the sweet lady at the front desk to all the people who answered the phones never giving attitudes to the nurses and CA's to all the PT staff EVERYONE WAS AMAZING Can't thank you ALL enough!!!

Very good PT. Bingo to pass the time & other activities Some of the food was good…read more Senior staff was good Some of the CNA's Were outstanding & others were pretty bad. Nurses were very good I recommend Ramona. Best I've been to.

I was sent here after breaking my hip and receiving a full hip replacement. When I arrived I was…read morebarely able to use the bathroom after a week of hospital care that had some complications. It was obvious on day one that I was going to get the care required to rehabilitate my hip and learn how to handle at home recovery. The crew was amazing and attentive, from top to bottom, in every department I had to work with, there was always a smile. I highly recommend this facility for anyone looking to rehabilitate from a difficult injury. I am glad I was able to receive the level of care that I needed, and will always be grateful to the crew that helped me get back on my feet again.

I've been admitted into Menifee Lakes Post Acute two times in the last two years.(2023-2024 *2025)…read moreI receive excellent care and I felt that my CNA's were very caring to my every needs.. everyone I dealt with from PT/OT, administration and all departments, kitchen, maintenance everyone was very friendly willing to help or at least get an answer for me, they all went out of their way to make my care/ stay the best. I would also like to thank the best CNA there in the facility ...her name is , ANARUTH she took excellent care of me for the 2 1/2 weeks I was there She made my stay so enjoyable, xo

Our family had a very disappointing experience with this rehabilitation center while our father was…read morea patient. The lack of communication, poor coordination, and unprofessional behavior from the supervisor made an already stressful situation unnecessarily difficult for our family. My mother had spoken directly with the doctor the day before and was told that my father could go home the following day. However, when it came time to discharge him, the supervisor repeatedly insisted that they could not release him. We were left dealing with conflicting information and unnecessary frustration, with little clear communication about what was actually happening. To make matters worse, we were told that if my father remained at the facility, he would no longer be receiving physical therapy or occupational therapy. Essentially, he would simply be sitting there without receiving the services that justified his stay. Despite this, the supervisor continued to ask whether he was going home or staying, rather than professionally working with the team to resolve the situation. To her credit, the case manager was genuinely trying to find a solution. Unfortunately, the supervisor's behavior was particularly troubling. She came across as rude, confrontational, and completely unprofessional, even appearing to argue with the case manager in front of our family. This was unacceptable conduct, especially in a healthcare environment where patients and their families are already under considerable stress. The one positive aspect of our experience was Julio, the physical therapist. He demonstrated genuine care and compassion toward our father and our family. Although his ability to resolve the administrative problems was limited, his empathy and professionalism made a meaningful difference. He showed the kind of human decency and concern that we expected from the entire facility. A rehabilitation center should provide more than physical therapy. Families deserve clear communication, coordinated discharge planning, respectful treatment, and staff who work together in the patient's best interest. Unfortunately, our experience fell far short of these expectations. Management needs to take a serious look at how communication, discharge procedures, and staff professionalism are handled at this facility. No family should have to navigate confusion, conflicting messages, and confrontational behavior while trying to ensure their loved one receives appropriate care and gets home safely. I sincerely appreciate Julio for the compassion he showed, but one caring employee cannot make up for such a frustrating and disappointing overall experience.

I have been a patient here for about 2 months and I have received great care. And total respect for…read moreall the employees especially my nurse Tawny. She has gone above and beyond her job for me at times and takes the time to really listen and make sure my needs are met. Thank you hemet hills for the awesome care

My mom was a resident at Hemet Hills before she passed away. She was in her room gasping for air…read moreand not one person did anything to help her. My sister had to request them to do something and they wouldn't. After my sister was adamant, my mom was finally transferred to the hospital where she ended up passing away within a couple of days. I do not recommend this facility because of that and because of the lack of care she received. Oh and she kept being found unresponsive because they were giving her insulin when she was barely eating. We asked them to stop giving her insulin but they never stopped. Her death could have been prevented from happening so soon had they taken better care of her.

Horrible!!! Some I take care of an elderly lady that was transferred there today April 27, 2026…read more According to there website it says they are open 24 hours. I've been trying to call for an hour. Some man's voice come on sounding very rude and when I try to ask about the patient I get disconnected!!! I will be filing a report tomorrow!

Quality of care meets expectations Staff is very friendly…read moreand helpful. Therapy and activities have helped with regaining her independence.

I had a relative stay here and was impressed from top to bottom. Very attentive, and so much better…read morethan the other places I checked out. Newer building, clean and just a good experience, in a bad situation.

My grandfather was sent here after being at a LTAC facility. Everyone here was very attentive &…read morecaring. They truly wanted to see him succeed. This facility is clean & fairly new. It has state of the art equipment and the rooms are VERY nice & no shared rooms which was great for privacy. Everyone here was so kind & we always had visitors & they never minded. Definitely recommend 100%!

Thank you so much ms. Liz for providing such great care and hospitality at this location. You are…read moretruly an angel!

La Vista. Mfi saved my life. I loved all the staff and I've been thru many rehabs: but this…read morebeautiful place was a blessing because I never thought I could get clean and stay clean .I'm now 8 months clean and I'm so glad to be out of that darkness