I had put off leaving a review for this place until now. It has been 4 months since my last botched nail appointment here, nail infection, and now my nails now seem to be permanently damaged. I had been regularly getting my nails done here over the summer, and can say I will never be coming back.
First problem here is the staff are very inconsistently trained. Some techs are experienced and very fast (which kept me coming back) and then some were clearly under trained and not comfortable doing certain services. A woman that seemed like the manager would tell them not to worry, it's easy, and quickly explain how to proceed. This would result in 2-3 hour long appointments and uneven nails or cut cuticles. I understand everyone needs to start somewhere. The customer just needs to be told if they are going to be with an experienced tech for a 30 min service or someone in training and expect to be there for 1-3 hours!!
The other issue I had here was lack of cleanliness. I had never once had my hands soaked before getting a manicure, or been asked to wash my hands before applying gel or dip powder to remove filing dust. I had never seen tools been cleaned.
My last visit here I had paid $70 for a dip powder nail with a holographic gel colour on top. They were filling in the set I had gotten 2 weeks before. The nail tech as lovely as she was, did not seem comfortable with the service, but the manager pressured her into it. She was also being called away to give another client a shoulder massage because the nail tech she was with couldn't do it (???). That nail tech rushed to finish my nails which were lumpy and incredibly thick and round.
I called back the next day and they told me to come in and they would fix them no problem. When I arrived a more senior tech looked at my nails and asked which one needed to be fixed. When I told her all of them were way too thick, and I could see exactly where my old set ended, she seemed annoyed. The nails had also lifted so she used some nail glue to press them back down.
A few weeks later, the fake nails started falling off and my natural nail underneath was crusty and dark green. I had already scheduled a nail appointment at another nail salon, but when I got their they recommend I had my gel nails removed and let them grow out, and to go to a doctor if the green didn't go away (ie nail fungus).
Months later and all of my nails all have a permanent dent in them from where the fake nails were. The green stuff grew out but the dents have not grown out at all.
I found this place through yelp because they had a perfect 5.0 rating. On Google reviews their rating is closer to 2.5, did not want anyone else to be mislead!!! read more