Working with Airsorted was unfortunately a big mistake. As investors, Realtors, and property owners ourselves, we didn't think we'd be able to be duped by a management company, but boy were we wrong! If you're thinking of Airsorted and what the experience might be like, imagine paying 15% of all of your profits for something that doesn't really exist. While your account manager may be present during the sign-up, know that the communication is likely short-lived. As soon as we started working together, the issues started piling up.
Immediately after acknowledging the terms and conditions document and working together, we started experiencing issues as if the management company didn't exist. Guests were reaching out with no response, cleaners weren't arriving for their scheduled clean (and when they did, the cleaning was terrible), Airsorted wasn't putting the linens on the beds as they'd agreed to (they were only putting ONE FLAT sheet on the mattress along with a duvet, no sheets!), messages weren't being responded to in the portal, and every time we tried to call the office, no one was there to answer our calls. We had multiple issues arise from a lack of management availability, and because of Airsorted's lack of timeliness in responses, we had two requests expire from guests who wanted to book specific dates, leaving the bookings blocked on the calendar as per AirBNB's policy. We missed out on nearly $700 in bookings in addition to having to deal with managing the home ourselves when we did not receive the agreed upon services rendered.
In recently writing out the issues for the dispute case I'm creating against Airsorted, I compiled nearly three pages of issues and logistical snafus that we'd experienced while we were working together. It's kind of appalling that in less than three weeks of managing our property, we experienced multiple issues that negatively impacted our AirBNB listing. Not only are we now doing our best to manage the property ourselves, but it is a bit of an uphill battle as we work to improve some of the response and acceptance scores of our listing on the AirBNB platform. I'd honestly run for the hills from this one, we had recommended it to a few friends and colleagues and I've been contacting them to let them know, as I feel its my responsibility considering how disappointed I was with our experience. read more