I love this gym my daughter has being going here since she was 11months old and now is 11!read more

The place is here solely for the purpose of providing the love of gymnastics to every child , at…read moreany level. Parent and tot to High performance !

I don't see the appeal of places like this, but I guess it's fun for some people…read more Through the lens of a parent, I can see why some people stage birthday parties and youth events here. It's a huge space where you can let your kid loose for an hour or more. A good way for your Adderall-addicted kid to release pent-up rage without killing themselves. Almost every surface is covered in trampolines, although you can not bounce on the hard edges of the individual trampolines. Psychedelic neon lights may induce seizures, and loud music may make you go deaf. There are some obstacle course activities and climbing challenges for the more adventurous. There's even a foam pit you can jump into if you don't care too much about germs. Staff were not exactly charismatic or enthusiastic about working there. That said, they tried their best to prep the kids and relay terms of service and liabilities beforehand. I asked my kid if she'd like to go there again, and she said no. It seems one time was enough for her.

Didn't see the manager but heard him easing his vocal cords at a some other unsuspecting customers…read morebut the other lady at the front desk was nice and we were able to start jumping quickly. We swam in foot juice in the foam pit but it smelt pleasant. We dunked on little boys and dominated in 1 on 1. 5 Stars

It Was Super Fun, Me and my Family Had Lots Of Fun , The Volcano Slide was the best, but it was a…read morelittle too fast, hurt my feet but Overall its my fav, the slushee doesn't have any taste and doesn't come out the straw , Just buy it from 711 , the slushee cup smells like fries which ruins ur appetite

Yikes, $26 for a 2 hour visit for my toddler??? I love my child, but I'm not sure I love her…read moreenough to pay this kind of admission fee. It's a HUGE indoor playground with TONS to do, but my main deterrent would be the admission price. They also have a sign up indicating that they will be increasing prices as well. I wasnt impressed with the lack of staff presence on the floor. There were a LOT of bare footed kids AND parents, despite clear signage about their socks policy. There were also children still wearing their shoes, and an adult who climbed the lava slide IN HER BARE FEET even though there's a big sign that says no bare feet and no adults. The lack of parental presence with some of the kids is also quite disappointing, as one girl was quite pushy with anyone who tried to get into a play structure with her. Also, people who exit/ enter the playground area aren't very careful, leaving the gates open on a few occasions that I noticed. (as my toddler tried making a beeline out of these gates). Pretty cool that they have laser tag here (for an additional fee that's cheaper when purchased the same day as your visit). Cubbies for your shoes and jacket, but no lockers for valuables. They say no outside food/drink, but it didn't seem strictly enforced, as there were tons of water bottles there. Free parking out front.

Stuck around as my youngest was attending a birthday party this afternoon from 1-3:30…read more Cloris was my favourite staffer and go-to gal for things like an extra bin for overflow birthday presents, cups for water (and she brought me a stack which I appreciated as forward-thinking because I could leave them for the other parents in our group too), and she was extra patient with my kid when he was choosing a prize with his tickets. For the most part, I really like the systems here that made the party run fairly smoothly. Our party host staffer (didn't catch her name but she had the coolest purple shoes) was super helpful in distributing food, assisting with cake cutting, refilling pitchers, quickly cleaning up after spills and proactively dealing with cupcake leftovers being put in the fridge. Three things I'd maybe suggest could run differently: 1) have coloured wristbands assigned to party rooms so that you can tell instantly who belongs to your party group. Like at one point, we had a random little girl asking for tokens from our party host, and then a little boy just sat himself down at our party table eating food and blending in until our host mom said, "Who is this kid??" And then a minute later his mom found him! The parents thought it was hilarious. The staff also have neon shirts so maybe you can match party host to wristband colours. If this system already exists, I didn't notice and only thought of it now. 2) For bumper car passes and tokens, it would be good if birthday party kids got an allotment with their socks at the start when you sign in at the front desk. The less that parent hosts have to worry about, the better. The thing where each kid signs in and chooses hot dog or pizza is fantastic. Our host mom thought she'd have to take care of that and was relieved not to. 3) For saying goodbye and around retrieving their shoes, that could be the time and location that party hosts can give out their goodie bags. It's just a little awkward that there's no specific place to do that. I appreciated not having to sign a waiver but that's probably not the greatest for the establishment's purposes. I also appreciated not having to pay entry fee as an adult even though I was prepared to pay. But then again, encouraging parents to stay without charging them means they're okay with waiting around for their kid, being around to supervise as opposed to dropping off and leaving, and like one parent I saw, will buy food. Overall, the place seemed clean and with good air flow. The play area is large and there was a garage door open so I felt safe enough not to have to wear a mask which I really liked. The party rooms are large with high ceilings. I usually wear a mask in the classroom because of a low ceiling. It was about half full and there was lots of space for parents to gather at tables and hang out to wait for their kids. I don't know that I'd be back on my own because my oldest might feel too old for the climbing part, but the youngest had a wonderful time.

It is a fun indoor playground for kids. I would recommend coming on a weekday as it is not as…read morecrowded. I do not recommend playing the arcade games. If you win a big prize, the games all do not pay out the tickets and staff only refund in tokens. So it is very rigged and only worthwhile if you want to donate to the house. Many of the games were not working and would eat more tokens and you cannot get them back unless you go through the hassle at the front desk. The younger kids would not notice these details, but I did spend $20 worth of tokens for 3 chocolate Easter eggs.

What an absolute nightmare. Please read before booking a birthday party at this venue…read more We booked our 8 year olds birthday party here including him and 7 friends. My wife booked the standard birthday package with them which had pricing confirmed via email with them. Once we arrived, they tried to charge us an additional $85 for upsized pizza, bringing outside food option, and additional 30 minutes jump time, all of which was declined. We told them we never booked any of this and emphasized we declined all extras when asked. Eventually. They reviewed and agreed that we didn't book the extras but claimed we did book additional time. (We did not). We were told that unless we paid the full amount which we could dispute later, the kids could not begin jumping. The front desk attendant was genuinely sympathetic and professional, but could not reach their manager for a while. Then, we were told we could speak to the manager via phone (nobody was on site who could make any changes which is wild). Then, we were told the manager is actually too busy at the moment and we could only communicate via email. Eventually, we had to pay to get the kids jumping about 10 minutes late past their start time, even though we were there 30 minutes early. Again, the actual staff here were genuinely helpful and understanding, but the management is basically non existent to correct their own mistake in an urgent situation. We couldn't even cancel at this point, as 7 parents had dropped their children off in our care. I can't stress enough. DO NOT BOOK HERE unless you want to be put in a really bad situation and essentially have the experience ruined. I will update this review once (or if) we finally reach a manager with the final outcome. Update: The manager responded the following morning to my email defensively with seemingly no desire to resolve the issue which is really disappointing. See below response. For context, my wife was the one that booked the event and we were together through the experience. Hello Ryan, Unfortunately you are not the person who booked the event, nor had any communication regarding the event until now, which limits your involvement to the details of the booking. We removed the upsize pizza fee and the food fee as a customer service gesture, as they were items initially requested. As per our Terms we do not allow for cancellation of time or space orientated items, such as extra jump time. Because you chose to take action and create a review rather than reaching out to us first, it is our position that the review takes precedent over any further customer service gesture we would have been willing to make. I do thank you for your visit.

DO NOT BOOK A PARTY or EVENT HERE…read more JUSTIN MARTI IS THE WORST MANAGER I'VE EVER MET. He is rude and condescending, talked down to my wife AND over her, often gas-lighting her when she brought up issues with his attitude. Then did the same to me and other guests in my party. He's a bully, tries to emotionally intimidate you. Look at my timeline below to see what kind of person he is. I looked through all the reviews on this site, and noted that his name is brought up over and over again, but you'll also see that he tries to defend himself, often trying to blame customers instead of taking responsibility. I can only imagine this is a pattern of behaviour that he thinks will gain him success. Given that he's an angry 30+ year old stuck in a dead end job managing a trampoline park, I feel sorry for him. He's probably tried to get another job but this is the only one that allows him to flex his "dominance and control". I run a business and if any employee of mine (let alone a manager) had talked to any of my clients the way that he did - he'd be gone in a second. From the reviews though I can tell that management, condones, if not encourages this type of aggressive behaviour from him. I encourage anyone that's had the same issue I've had to contact consumer protection BC (https://www.consumerprotectionbc.ca/complaint-assistant/) and report the incident. If you've experienced racism from him (which many reviews have indicted) you can also report him to Human Rights BC (https://www.bchrt.bc.ca/) . I've also included other reviews where you can obviously tell that Justin is replying back to all the complaints - you should note his micro-agression toward women, and multiple reviews indicating his racism - seems to me when multiple people are calling him out for the same thing, it's probably because there's a ring of truth to it, but that's my opinion. Keep in mind, I have receipts, video, and multiple witnesses - heck even the other staff members themselves to corroborate my story, though I'm sure Justin will make something up to justify his actions. I've included a screenshot of the video. After doing some research, he's worked with EAP since at least 2017 (public information) and in the same role. It's a wonder that he's never been promoted. One other thing to note is that this place is disgustingly filthy, used socks left all over the place, the smell is atrocious, bathrooms had vomit on the floor, - I've taken photos and am also filing a case with Fraser Health. Before our event, I received conflicting information about the party room access. When I raised concerns, the response was curt and dismissive. Things escalated when the manager, Justin, called my wife and spoke to her in an aggressive, condescending tone that left her visibly shaken. When I followed up, he doubled down, blamed us, and eventually hung up on me. At the venue, Justin was even more confrontational--making sarcastic comments like "I don't need to give you therapy" and "I made up that rule for you" when questioned about a surprise payment policy change. He refused to honor the original credit card payment, forcing us to pay again with debit and delaying a refund for over 30 minutes. Multiple guests and even uninvolved parents witnessed and called out his behavior. He threatened to cancel our pizza order when others spoke up. A staff member later apologized privately, admitting "he's known to be like that," which only confirmed our experience. What should've been a fun celebration turned into an unnecessarily stressful and upsetting ordeal.

Great Gymnastics for Younger Kids! This is a welcome addition to the neighborhood. It's clean and…read morewell managed. The instructors are awesome, and the equipment is perfect for young children. I recommend it!

I can't say enough good things about TumbleTown. We have been coming here for over 2 years, since…read moremy daughter was barely walking, and this is hands down the best activity that we have ever signed her up for. The facility is top-notch. It is bright, clean, and modern, and a lot of thought and care has been put into the equipment and furnishings. We have done parent and tot classes, unparented preschool classes, and family drop-ins, and we have found the level of instruction here far surpasses other sports-related programmes. The teachers are all engaging, and they really take the time to connect with each child. Our daughter talks about the teachers all the time at home. She adores them and looks forward to going to her gymnastics classes every week.

Amazing, really fun, and exciting when I went here I wasn't expecting much but when I saw the…read moreinside I was blown away, Great place, amazing staff and overall really fun

The best 1) way more…read morefun then you think 2) trampoline boards and rail/jib setups 3) kids can burn off steam on a rainy day 4) fun workout The worst 1) BUSY - book ahead 2) snot nosed kids 3) mouthy little kids 4) dirty little kids

We had a couple years of good years of experiences with Jump, but then in early March we told them…read morewe wanted to cancel and get a refund (before Covid shut everything down) because of our daughter's declining interest. They said they would refund 90%, or $460, which we were fine with. Now they say they have a record of that conversation, but "are unable to refund at this time." No explanation, they act like their inability is out of their hands. They also hinted that there are many similar requests they won't respond to. I get that they have rent to pay, but they haven't had to pay instructors for months, and their rent is not my concern, we all have income situations to deal with. Hey Jump, you've stolen $500 from us. I hope a lot of customers see this and think twice about pre-paying for a term.

Last week I joined my friend as she took her son to his gymnastics class. I believe that Jump…read moreGymnastics is pretty new to town. It's located just south of Beatty and Robson. The facility is bright and clean. We waited in the parent room while the kids went back in the gym with their teacher. The teacher was high energy and had lots of smiles. She was greeting the kids as they came in the door. Many of the kids kicked off their shoes and were eager to start. However, there was one girl who seemed to have anxiety about leaving her mom. She wrapped her arms and legs tightly around her dad's leg. When class was about to start, the teacher calmly talked to the girl, took her hand, and led her to class. I think that interaction speaks really well for Jump and its instructors. The class schedule is very accommodating, and gives many options for each level. Some of the classes allow babies as young as 6 months!

This converted indoor warehouse space boasts multiple interactive play areas, each themed towards a…read moreparticular profession or business: fire department, news station, bakery, doctor's office, veterinarian, etc. Each comes loaded with props and costumes, so the little ones can play dress-up and let their imaginations run wild! There are also a handful of playground toys, rides, slides and other attractions, complete with foam padding, safety nets and flashing lights, guaranteed to attract their attention! Admission is $28 per child (with one "free" adult allowed to accompany them) with no time restrictions. Posters in the restrooms also advertise special "after-hours" events, such as a Nerf War night for 8+ year olds, which sounds like a blast, even for an old kid-at-heart like me! About the only thing to complain about would be the rather terse and aloof staff running the front desk and managing the expected intake forms and disclaimers - they could be a little more lively and upbeat, if you ask me. That said, they do a good job keeping up the place, performing routine rounds to put toys away, vaccum, wipe things down, and generally get everything squared away in an orderly fashion.

I think this place is good for younger kids. There are some seating available for adults to sit…read morearound. The cafe closes early so then we were not able to get any drinks if kids are thirsty before closing time. We also missed the announcement on the cafe closing time with all the screaming and noise unfortunately and it really put a damper to the experience. There are signs posted no drinks or food in the play area which means your kids have to play until closing time thirsty or you have to leave early.