Friendly helpful store with the best wood sign on Charles Street! This store has everythingread more

This is not just the best hardware store ever, but maybe the store ever! They are SO kind. So…read morehelpful. And have everything you need.

The few actual hardware products they sell are junk. Mostly cheap household tchotchkes. All-around…read morepoor selection, and everything is overpriced. Rude staff. If you want to support a real locally owned hardware store, visit Ace instead who will actually have what you're looking for.

It's very important that we support local hardware stores like this one - they are a dying breed in…read morethe shadow of big box stores. This store carries a wide range of specialty hardware and tools which that other big box hardware store does not have. These stores are also part of the fabric of the community, providing jobs and critical resources for maintaining your apartment/condo etc.

Very unhelpful. Would not help me find a #10 wood screw when I asked nicely. I try to shop here as…read morei live around the corner but will go to Home Depot from here on out. Very disappointed as I have shopped here for many years. Seems like a simple request

Great little store has been in the same location for decades. It has always had everything i needed…read moreand offers great service.

Super nice. Gave me cash for tools. Even old tools that I consider antiques. Not much more to…read moresay.

This is from a seller's perspective. I'm very happy to see…read moregood reviews. The owner came to view and purchase tons of tools from an estate that had been piling up since the 1920's. He paid a fair price and did all the lugging, even from the 3rd floor apartment. He is an interesting and cordial man and as I see from other comments, true to his word about pricing in his store. I can without reservation highly recommend the tool shed in Waltham.

Dishonest! I wanted to replace a set of bifold closet doors. When I contacted Home Depot I…read moreprovided them with the measurements that another company had already provided. I was told that they had to come to measure so fine. They did and someone was supposed to contact me within 2-3 business days. They did not so I reached out and finally contacted Joan Gomes. She spent a great deal of time 'trying to find' the right doors and offered me a $1000 door or for $372 or so I thought a mismatched pair of doors. When I said I was willing to consider the mismatched set all of sudden she is quoting me over $1000 for installation and the doors. When I ask for my $40 back because they don't have what I want I am told my fee is non-refundable. Well, if you don't have the product I told you in the first place that I wanted then I should get my money back! She was deceitful writing in her email to me that she was closing the case because of the cost. She didn't have the doors to fit my closet. Update: I am amending my review because after posting, I was contacted and Home Depot researched my situation and refunded the $40 fee. I appreciate very much their doing the right thing.

Customer service is bad they send u around and get mad when u trying get they attention I came for…read morea duplicate key and it didn't work just went to fixed the matter and they people wasn't helping us at all smh I really needed the key but they said we need a orderly nobody was doing they job and we left waste a Uber now 16 bus back home from American legion smh it sad when u humble they don't respect that and it frustration cashier Jada wasn't bad the first guy should've took the piece of rushing

I think there may have been a change in management / ownership recently and it's for the BETTER!!…read moreGreat staff, friendly and helpful!!

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

Good neighborhood spot with decent prices and helpful staff. Every time I've needed something for a…read morequick fix they have had what I was looking for. Gentleman at the front has always been knowledgeable and given recommendation when asked.

Was happy to move close to here as I was sick of giving my money to Home Depot. Probably spend…read moreabout 200 a week there for work. My building changed their locks and gave us instructions to get copies of the master. So naturally I went to the place down the street with the giant sign that says "Keys made here". You would have thought I asked this man to shave his beard off. Little free tip for you. The correct response to "Im looking to copy this key" is not "Nope. How many more of you are gonna come down here it's ridiculous". My bad I meant to organize with every renter in my complex so we can all go get our keys at once and maybe grab dinner after. Instead, try: "sorry we're actually sold out of that key. Try another store or check back next week". Maybe even throw in some friendly banter? Idk just spit balling. Go to Broadway Lock if you want actual solutions instead of misdirected anger.

Don't blame a Miami girl for wanting to have some sledding fun! I learned earlier today that this…read moresleds are cheap and sold at hardware stores so I ran to Hardware City in my neighborhood. I was welcomed into the stores and began conversation with the two employees at the front. They helped me pick a sled and went to go get the round ones for the back so that I could see all the available options. It was a very pleasant experience and I would totally come back here again!

This place is so rude. I've called a few times to see if they have things before I go, and they…read morereally don't want to answer questions over the phone. Even things such as "do you sell boxes" are met with a huff and a sigh. I asked what the largest one they had was, and I hear the phone slam down.... did you hang up? Did you die? They return and sputter out the size and I say "oh great, thank you," and then then they just disconnect the call. Cue the "confused girl in backseat of car" meme. Especially after Pandemic.... aren't you happy to be still up and running and selling things and running a business, or nah?

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

The customer service here is BEYOND! I was searching for a very specific size screw to attach…read morepulls to dresser drawers and they took their time to find exactly what I needed. While they were working hard trying to find the right size screw, I looked around the store. I was asked about 5 times if I needed help or if I was looking for anything in particular. Thank you all so much! I am impressed and look forward to coming back! **Side note, the nice guy working at True Value in South Boston sent me to you all after he realized he didn't have what I needed. :)

Based on my experience patronizing the Mattapan location, customer service and follow through is…read morelacking when there's an issue with a product. No one seems to know what's going on, who the point person is, and the point person seems confused about what's actually going on. Needless to say, farewell to the location and other related stores. Not worth the hassle and undeserving of my business.