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    Aire Masters Heating & Air Conditioning

    5.0 (2 reviews)

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    3 years ago

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    Sunshine Air Conditioning, Inc - HVAC Tech helping customer understand thermostat functions

    Sunshine Air Conditioning, Inc

    (21 reviews)

    Sunshine Air Conditioning has been an excellent provider of HVAC service and new HVAC units for my…read morehome and rentals. I've used other local companies and Sunshine has been hands down the best in service! Ray, the sales manager, is always responsive, knowledgeable and easy to communicate with. I am a picky customer and I highly recommend Sunshine Air Conditioning without reservation.

    My parents have been using this company since they moved to Ocala, so my thought was, why change…read morecompanies when they have been customers for years? When the technician arrived, one of the first things he asked my mom was how she was going to pay. He then told her that he would not do the work unless she showed him some form of payment. My mom showed him the card she planned to use. I found this extremely uncomfortable and honestly a little offensive. We would not schedule an appointment to have work done if we did not have the money to pay for it. Since this happened on a Friday evening, I called the company and left a voicemail. I did receive a call first thing Monday morning from Addy, who has always been very nice and professional with us. I asked her directly about what happened, and she explained that this is how the company conducts business because they have had customers schedule appointments, have the work completed, and then not pay. She said that customers are asked to show proof of payment when the technician arrives. I thanked her for explaining and hung up. But afterward, I couldn't stop thinking about the situation. I wondered whether we would have been treated the same way if my parents lived in The Villages or in a large, expensive home. I also couldn't help but wonder whether our last name being Perez played any part in how we were approached. I understand that a business needs to protect itself from customers who don't pay. However, there are professional ways to establish payment policies before sending a technician to someone's home. If proof of payment is required from every customer, that should be clearly explained when the appointment is scheduled--not when a technician is already standing inside an elderly customer's home telling her he will not perform the work until she proves she can pay. After being loyal customers for years, the interaction left me disappointed and questioning whether we should continue doing business with this company. It probably won't make much of a difference to the company whether we choose to come back or not, but I still felt this experience was worth mentioning. Sometimes the way a policy is communicated and handled can make just as much of an impression as the service itself.

    Aire Masters Heating & Air Conditioning - hvac - Updated August 2026

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