Called in on a Wednesday got scheduled for Thursday. They even emailed and texted the repair technicians ETA and kept me posted with photo updates. Tech arrived on time, evaluated the condition and gave me a firm outline and quote for recommended maintenance and repairs. Props to " Keng " who explained the what why when and where to me in terms I could understand then let me decide what was necessary and within budget. " Keng " was a totally dedicated Pro and did an extremely good job. I was very happy and will definitely use them next time and any time. Excellent company and very fairly priced for the budget minded like Me!! Thanks guys and gals read more

My thermostat recently went out and I called Air Zero. I had used them years ago however, they are under new ownership. A technician came out the same day. He was friendly. He installed a new thermostat. That night the thermostat failed. Apparently, the new thermostat was defective. I called the company and they sent out another two technicians. They replaced the bad thermostat and checked the wiring in the air handler. They said that a "wire was loose". The new thermostat can only work with batteries (AA size) because the techs said that our voltage/wiring was bad. They didn't offer to check further or make it work without batteries. For all of those who have a bad thermostat and need to replace it; go down to a big box store and find one that you like and have the air conditioner techs install it. We were not given any choice of thermostats. The one they installed is very difficult to read. We were charge $500 for a simple thermostat replacement. I was shocked. They charged us $139 just to come out. read more

It's all in the name, because you will have Zero air after the many multiple "repairs" by this so-called company. First they get you signed up on some maintenance plan, then still nickel and dime you. They will charge you an arm and a leg to come out and "fix" the problem for it to not be fixed, then come back out to not fix the problem and charge you again!!! It's insane! Not sure how this company is still in business. Do yourself a favor and go somewhere else! They're a scam!! read more

Arrived on time, quickly diagnosed and repaired the system without a shocking final bill!

Beware, this company is very expensive. After paying for the part and service we received another bill later for additional Freon (quote was for two pounds, charged me for 7.9 pounds) . It was told that the service would take around 4hrs at $1000 for the service. It only took them 2hrs. $200-$250hr seemed high but ok, it's a special field. But $500hr is way too much plus the up-charge on the Freon and the part. I'm not sure if this average but $2200 for a TXV valve seemed high. I would shop around. read more

Price gougers. They Came out and quoted a 2,000sqft house for $10,000 just for DUCTWORK. When I called them out on it it their response is that "no one else was going to do it." They're like every other joke company trying to take advantage of customers. My home gets to 80+ degrees at night, meanwhile they want me to pay the mortgage on their third property and their lambo in the garage. They happily take your "diagnostic fee" of $135 too when I already knew it was a ductwork issue. Keep searching, you'll be sorry if you don't. read more

Scheduled maintenance and received email and text regarding the appointment. Received text when Dan was on his way. I appreciate his honesty and explanation of the technology. I recommend them and will use them again. read more

I highly recommend Air Zero for a great customer experience and a great product. My old AC unit finally died - they were quick to respond and come up with a solution that was within my budget. Even though I didn't get the most expensive offering - they went way above and beyond to make sure that I was taken care of. It took a day for my system to get picked up - they offered to bring me window units for the night I would be without AC. I told them I had a window unit - they offered to have one of their technicians come over and help me put it in correctly. I have done business with Air Zero for the past 10 years and I will continue to do so. Thanks to the employees that work for this company - Marcus, Rich (no longer there, but an still an asset for Air Zero and Adarrell. It isn't a great experience to lose your AC - but companies like Air Zero make it bearable! read more

My company's ac system has been giving us trouble for a few years. We've had multiple companies out to fix it. We even had one company tell us that we needed more insulation so we had it put in. We still had a problem. We finally found Air Zero and they got us cooled off again. I don't even really know what they did but it worked and they are reasonably priced. Thanks Air Zero. read more

Highly impressed with air zero. My father in law needed work done at his condo and waited until we were scheduled to be in town. Got text alerts and a phone call with the eta. Rich Heniger was a pro and didn't mess around. He checked the air handler, went to the roof, and diagnosed the problem. He came back down to switch some wires on the thermo to confirm. Rather than horse around marching up and down the building, he came back with the new thermostat. Bing, bang, done. Thermostat is working great, and couldn't have been a better experience when you're not sure who to trust when you're not from the area. read more

I would highly recommend Air Zero. They were professional, competent and reliable. They are now my AC company!!

In April 2012, they installed a new central air conditioning system in my home (condenser and air handler). I obtained a few bids from companies in the area, and they were the cheapest by several hundred dollars. I observed some of the installation process, and was not overly impressed, as it seemed very haphazardly done. The air handler is located in a tricky spot in my attic, and the original installation of the prior unit was nothing to brag about, but that did excuse doing the same jury rig for the new unit. After installation, I had problems immediately, where the system would run, but not cool effectively. The temperature would actually rise inside the house, while the system was running. They came out immediately, added more refrigerant, and things seemed to function appropriately for a few months. However, the system periodically had the same issue with running but not cooling well. It didn't do it much until the summer of 2015, when I had them back out to the house to work on it (June 30, 2015). They replaced a part in the condenser, which was under warranty, but charged me almost $600.00 in labor to fix it. Less than two months later, it is doing the exact same thing again. I consider this completely unacceptable for a system that is only about 3 years old, and have begun to wonder if they even have to competence to know what is wrong with the unit. There are some good reviews provided by others, but none seem to have the same degree of experience with the company that I do. I advise looking elsewhere. read more