I had a sudden death in my family, my father lived in Florida and his HVAC failed at the worst time.
My father's home was in need of immediate help, the humidity was out of control, which posed a risk to the house because of the dampness and subsequent mold and mildew that can occur with damp conditions.
In addition, the ductwork in my father's home was not in good shape, the poor duct configuration created a very inefficient HVAC system and much of the house was uncooled (very warm).
I contacted Air Zero for help, Marcus met me at the house and spent plenty of time with me discussing and gaining a complete understanding of the situation before he did his own detailed assessment.
Marcus developed a plan to correct my problem, he was kind, attentive, responsive, and cost-conscious.
The entire Air Zero team was exceptional, Kristina managed the office and was always so prompt to respond to any of my questions, even when I emailed after hours, she was always on point and generous with her time. Santiago and Kevin handled the in-house work, they did an exceptional job, always arriving on time and leaving the house spotless each day after they finished their work. Dan installed the thermostat, he walked me through the user process with great patience. At the time I had left Florida so he had to go over the operation by phone and ensure I had a complete understanding even though I was hundreds of miles away at the time of the installation.
In the end, I had my ducts reworked, a dehumidifier installed, my HVAC raised from the ground to protect from floods, a new thermostat that I can control remotely was installed and the HVAC was adjusted and additional work was done on the vents.
I even had a concern on a weekend (Sunday) involving a leaking condensate pump. Air Zero did not install this pump and none of their work involved this unit. No matter, when needed they were there for me ... Kristina responded to my email on a weekend and arranged for Dan to visit the house the following Monday morning to address my concern.
I could not be more pleased with Air Zero, they were exceptional!! There is no question, if I have any issue, I will call them without a moment's hesitation! I am so confident in their service that if my mother needed help, I would call them and know she is in the best of hands, they were simply that good!
Thank you Air Zero, Marcus, Kristina, Santiago, Kevin, and Dan, you helped me so much, you made a very difficult time less stressful and I am very grateful for your service! read more