Is there a no star review? The service of this company has no value. The first service call was performed a week or two ago, but I was consulted about replacing a part that still worked, which I chose not to, although the units parts were still under warranty. He could have replaced them for the service charge but didn't and what do I know about air conditioner parts? Then, shortly, this is in June, the early days of summer. another AC failure on a Saturday night. Calling in a service request was met with a full mail box. I called first thing Monday morning and wasn't able to talk to somebody for 30 minutes for the service call which didn't arrive until late in the afternoon, where it was pronounced the part another part had failed, and that he would get the previously injured part to replace that too. The part he did replace cost $192, for a unit guaranteed for 10 years (still under warranty). By the way, you don't get to see the invoice until you pay it. He returned Tuesday and replaced the previously injured part, charged $160 for the service call, the system blew cold over night and failed the next morning. He came back the next day and replaced the dryer, and charged me $569.00 (not itemized although a dryer was replaced) for almost a couple of hours work, tops. Well comes the following Saturday night, and it failed again. The same tech did all this. He is rude, his pants hang down below his ass, he was speaking to some woman on cell in speaker mode almost the whole time he was working, and to justify the price he said to the effect that I live in a nice house and he lives in a shack; is that like white privilege or something. I don't know. I guess that Bart has retired and is no longer involved with the company or the market allows for bad service and he just does not care. I requested a working AC on the system I purchase 7 years ago whose compressor was already replaced once and I pay a semi annual fee to be maintained. The quality was trash, and there was no value in being inconvenienced, and the astonishing claim from that technician that he as performed a valuable service for the value of the money I paid. I pay for protection, but the providers are incompetent. read more