The customer service from this company is stellar and is exactly why I went with them. I work for a company in Pala, many places won't visit us. Not only did Dave show up exactly on time, but I had so many compliments from employees about how friendly, polite, knowledgeable and professional he was. We had 3 persistent issues that various companies said was "Fixed" and repeatedly came out to repair....Dave knocked all 3 issues out in one visit. The accounting department told me "Ok, clear out your vendor list, we're using THIS guy!" Awesome job Dave, thank you and thank you everyone at Air Temperature Specialists for your much needed help! :) read more

I manage commercial shopping centers in Orange County and LA County, and I've used Air Temperature Specialists to service, repair, and replace my (26) 3, 4, and 5 ton combo heat pump / ac units for over 5 years. They are consistently competitive with their pricing. When I check them against other companies, as I do once every three or four jobs, they are always at or below other estimates. Plus, they are reliable, fast, and consistent. I have replaced 8 large commercial AC units through Air Temperature Specialists, and they always do it well, and on time. Their techs and their dispatchers are kind, respectful, and knowledgeable, with great attitudes. I highly recommend them for residential or commercial use. read more

This company is amazing! When we had problems with our AC during one of the hottest weeks of the year, another company came out & quoted us $1200-2500 to repair our AC. They were not exactly sure what the issue was. We called Air Temperature Specialists for a second opinion & they came out, tested our equipment & fixed it within the hour for a few hundred dollars. We will never use another AC company again & will definitely use them when it's time to replace our system! read more

Very professional and courteous on the phone and repair service was fast. I found their website online and talked to Paula. She scheduled a plumber to check our low hot water flow problem. Kevin the plumber identified the problem, went to retrieve the needed valve, and replaced the part above the water heater within a day. Their work is guaranteed for 1 year. I will definitely call them again if I need any future plumbing repairs. read more

Just had my water heater replaced by Brandon. Great job, exceptional service. Had another company that I won't name at this time, that came out and wanted to sell me a package of goods along with the water heater (descaling unit for an additional $1500 or so, and a new pressure regulator that they said was showing 70 psi). Called Chuck at their business and he was very professional and helpful, scheduling me for the next morning. Brandon installed the water heater with new tubing, checked the pressure regulator, which showed an a recommended 50psi (obviously didn't need replacement) and checked my garbage disposal all for about 1/3 what this other company wanted to charge me. Couldn't be happier and won't hesitate to call them the next time I need work done. read more

Wow! What an experience right in the middle of a heat wave on a Friday with the wild fires smoke thick in the air and the A/C goes out in my house. Thanks to Air Temperature great customer service (Paula) I was able to get a Tech out before the days end. Adam showed up and quickly identified the problem. No up sales, No B.S, just what it's going to take to get it running. Adam thanks for the professionalism in resolving my issues. Thanks to Air Temperature of Murrieta for get to me so fast. It's customer service that counts. read more

Air temperature specialists in Murrieta is top notch. I've had to use them a couple times and they've always been quick to fix the problems. I have also referred them in my business and everyone was pleased. The staff is always courteous & professional on the phone and technician Adam is very knowledgeable, professional and explains the problems very easy to understand. I would highly recommend Air Temperature Specialists. read more

The team at Air Temperature Specialists are top notch. They were clean, courteous, and do great work. They replaced our old AC unit at a great price. I would highly recommend them. read more

Lawrence came out the same day I called, actually within the hour. He was very professional and courteous. Fixed out issue right away. Highly recommend this company read more

Would give zero if I could. Extremely rude service tech had no idea why he was here even though I had lengthy discussions with their company about replacing our warrantied water heater. Labor took one hour and he tried to charge me for three. One of his "three" hours was him having to go drive to get the new water heater. That is not labor, that is their mistake for not bringing it in the first place. Based on the rudeness and the overcharging wouldn't recommend them at all. UPDATE: after reading your response I can see that you protect your employees and make assumptions about what the customer said and did. When a water heater is within the warranty it should not cost the customer $405. And btw the only reason it was $405 was because he initially was going to charge me $530 (including three hours of labor at $375) I refused to pay that amount because he did not work for three hours. It took him one hour to do the install. So I did have him call your company and I was given a small "credit" which brought the price to $405. I was grossly overcharged even with that "credit". And now you're telling me you made a $210 profit on the water heater so in addition to the $405 I would say that your company made out very well on this warranty. Additionally it does not take two hours to drive back and forth from my house to Mission Valley. Do you typically charge customers for the driving time? Is that considered labor? Lastly, when he arrived he did not know why he was here and when I explained that the heater needed to be replaced the first words out of his mouth were "we don't do that". He was both rude and condescending. I had to explain that it was your company that installed the leaking heater and that it was within the warranty. Do you often send techs to jobs without giving them basic information about the client? Needless to say I wouldn't use your company again nor would I recommend it. read more

We're in the middle of selling our home and found out we needed to have our A/C repaired. I was worried it was going to cost a couple thousand but that wasn't the case. Adam was able to quickly diagnose the issue and repair it for just a few hundred dollars. I will definitely use them again. read more

I would like to give a huge shout out to Shane Lee, who came to the rescue the other day. Being in property management & having to call a vendor in for an emergency can sometimes be a bit tricky. Timing and customer service is huge to me. Air Temperature provides exceeds my expectations on all levels. Not only when I called to request for a plumber (911 status) the dispatcher was very professional, friendly, & knowledgeable. Dispatcher gave me an ETA of an hour (traffic in my area is insane) but to my surprise when the plumber (Shane Lee) arrived 15-20 minutes sooner I was super excited. I do not like making my residents wait so the promptness, amazing attitude for working late, & presented himself and the company greatly. I spoke with my resident the following day after the work has been completed, my resident is very happy and impressed the plumber (Shane) cleaned up after himself. So when my residents are happy that makes me so happy. I will be calling Air Temperature for all future plumbing and AC needs. (Shane Lee please be available!) read more

Just had Adam from Air Temp Specialists to our home to check the safety issue with our NEW unit that was installed incorrectly! We knew it, but he confirmed it and told us what needs to be done to make us safe. He was professional and fair with the quote. We appreciate that. We will be happy to use this company again. Very recommended! read more

All the staff is friendly and fun, and our customers are loyal and definitely keep us busy. What a great feeling to be part of the ATS family! read more

Air temp is a life saver! My AC broke within the first week of me moving into my new home and they were quick to respond. I called everywhere around me and all AC repair men were busy due to it being the middle of the summer and everybody's AC was breaking. I branched out of my city and Air Temp was there to save me. I spoke to a wonderful woman named Angela who was more than happy to help me. She gave me an appointment the very next day! The technician Brandon was kind and explained everything he was doing to me so I could know what to look for in the future. 10/10 would definitely recommend to family/friends and use their services again. :) read more

We have contacted the Air temperature specialists for a consultation regarding our old air conditioning system in our home. Adam Cogley, the representative who came to help was absolutely amazing, very knowledgable and professional. He took his time to explain all the details regarding our upgrade options, increasing energy efficiency , air filtration and temperature control in different areas of the house. Not only was he able to explain everything in layman's terms but also from scientific perspective. We were very impressed and happy with his service, we have learned a lot! Me and my boyfriend are both scientists and we often confuse the contractors with our questions, but Adam was on top of things with his knowledge of every aspect of his trade from thermodynamic theory and chemical mixing to engineering specifics and affordable solution options. He has also helped us find a great financing program (hero) to realize the necessary upgrades for our home. Highly recommend this company and Adam Cogley in particular. read more

Air Temp Specialist serviced my air conditioning system today and they were absolutely fantastic. The technician Adam was extremely professional and knowledgeable on what he was doing. He quickly troubleshooted the AC system and found several issues with a quick fix. I would highly recommend this company for their prompt service and professionalism. More importantly, it's amazing to know that you can still call people who do trustworthy work. read more