I canceled a long while ago and have been charged 8.25 a month, I had to call my bank and get them…read moreto stop payment to get this stopped not ok! 8.25x12=99 bux a year! if after this it comes out in sept I will go to small claims this is crazy! I havent been there in 2 years!

I called to cancel my membership and was told I needed to cancel in person 5 days before the…read morebilling date (1st of the month). Apparently what she meant was the 25th and didn't realize that months have different amount of days in them and not every 25th is 5 days before the 1st. I didn't even care that when I signed up that they had to literally screw on a door for me to even use the bed bc the entire place was torn apartment. In fact, it was bc of this state of repair that I agreed to their "special promotional pricing", which I was told I would lose if I cancel my membership. Instead, I was told to pause my membership for $7 a month to keep my promotional pricing or it would charge me full price if I canceled and then returned some months later. So imagine my surprise when the special pricing lasted only 15 days and was then switched to full price (which was double). So now you can see why I wanted to cancel. The manager working at the time of me trying to cancel in person was Maddi Adams. She told me she didn't care what I was told...I was still going to get charged bc it was after the 25th. She then told me neither she, other managers, their corporate office, or MY bank would help me. It was at that point I asked her how old she was and when she said "20", I said I can tell. She then said "you're a bitch". I said I can tell you don't have much life experience if you think my bank isn't going to help me. FYI my bank did stop the payment and told me she 100% could have done it herself but chose to lie and say she couldn't. Now as if this experience wasn't enough...I found out the next day (today) that Maddi recorded me without my knowledge (remember she's the manager and on the clock) and made a tik tok with that recording of me in it. And she shared it with the public. I have now reported this store and Maddi to the BBB, their corporate office, and Indiana's labor department. Oh and I was advised to get a lawyer so I am looking into that.

If it weren't for Alayna, I would've never known what to ask for! She gave me the best info and…read moretips, and my tan has NEVER looked better. She was so kind.

I like palm beach tan bc, the atmosphere is relaxed . The salon is clean. When i have arrived at…read morethe salon, The salon associates i have met Zoe ,Kiera, and kendal have been professional, informative and very kind to me during my visits to the salon. The tanning beds are clean. I hadn't tanned for ten to fifteen years .I am amazed at how tanning has progressed. I will recommend this salon to my friends and family. It's a wonderful way to relax unwind and refocus for me, from enduring a long day.. I Thank you .I do appreciate it. Its one of the good parts of my day.. thanks for all the information and the salon.. Robbin O.

I walked into this tanning salon and simply told them that I wanted a couple tans. I'm nervous…read moreabout tanning too too much and didn't want a membership. Most places will start treating you differently if you don't want to sign up for the best memberships or have concern. The lady heard me and told me the first tan was free, and then showed me that I can sign up for texts and get another free tan. There was no mention of memberships or pricing or anything. I signed my little waiver and within 5 minutes got into a bed. She also gave me her recommendations, as I burn super easily, and I actually didn't come out burnt! It was super clean and I really liked the vibe of the room! Solely because of this treatment, I'll never go to another tanning salon, and I'm more than happy to come back often and pay full price! I completely understand that businesses need to make money and a profit, but this marketing is better than just handing someone a list of prices and trying to convince them to choose the most expensive one. The kindness and understanding goes a really long way

"Thank you for the great service and always being able to get a bed--best beds in town! Staff is…read morealways friendly.

Was pretty much pecked to death to download the app when my scan card got so worn out the barcode…read moretook several times before it would actually take it to check me in now this was last year 2022 in 2023 after my winter break. I ask " do you know when they will be changing to the app the manager could NOT give me an honest answer plus to top it off I had several of my *MY Chart* apps on my phone due medical history. I didn't have room for their app... Long story short I had to delete ALL of my medical apps just to download the Suntan City app then when you get in it you can not see one single purchase or service you have done on what day and if it was a special promotion you paid for to save points or if you used points or if it was a comp due to a faulty bed. Signed in on line and was was told by a person above management that it keeps you signed in for that bed for 1 hour. I don't live 5 minutes from the place and I wasn't even checked in when I got there and then app confirmed that I was. In my opinion you should be able to track your account like your charge card and befit card A merchant account like Marshall's, Walmart, Khols, Jc penny Macy's and so on. Other Tanning place have detailed records even hair salons. Honesty and integrity is what makes an extremely reputable business. This kind of setup is suspicious in all kinds of unethical acts to all consumers.

Best tanning place I've been too. Great, friendly staff and very fast service. The negative reviews…read moreare just being Karen's.

Very clean & a great family owned tanning salon. Great prices on lotions & tanning packages. Highly…read morerecommended

From the owner: Tanning beds, Personal spray tansread more

I really enjoy this facility!! It's large with multiple options for beds. The pricing is…read moresignificantly better than Sun Tan City with no contracts!! They provide goggles and towels every time you tan. I'm so glad I switched from Sun Tan City.

I canceled my membership for the Plainfield location on September 30, 2025 due to moving out of…read morestate yet Palm Beach Tan continued charging my account $8.25 every month afterward. I didn't notice the recurring charges immediately, but once I did, I contacted the company expecting them to correct the mistake and refund the unauthorized charges. Unfortunately, they refused to issue a refund despite the fact that the charges occurred after my cancellation. As a customer, I expected the company to stand behind its cancellation process and make things right when presented with the facts. My biggest disappointment isn't the amount of money--it's the lack of accountability and customer service. Customers should not have to monitor their bank accounts for months after canceling a membership or fight to stop unauthorized charges. I encourage anyone considering a membership to keep copies of their cancellation paperwork and closely monitor their bank statements. Based on my experience, I cannot recommend this location

I have an unlimited monthly spray tan package and I think this place is one of the most affordable…read moreI've ever been to! The girls that spray are super accommodating and always do what I ask! I've never walked away not liking my spray. The solution doesn't last long on my skin, in my opinion, but it's unlimited so I just go back and touch up as needed. I've also been here for regular tanning. Beds work great!

This is an update, but really nothing has changed since my previous review! Broad Ripple Tans is a…read moregreat local tanning salon with excellent customer service. I still find myself popping in before a vacation to get a nice glow. Tim, the owner, is always friendly and I'm always impressed that he remembers my name. That's the kind of service you find when you shop locally! Skip the large stores, just go to Broad Ripple Tans!

My wife and I have been members here since pre-COVID. The location is new, but the business itself…read moreisn't. It relocated from Pendleton Pike. The staff is always helpful and nice. It's always clean. You also can't beat the prices and deals. We usually wait for sales where you buy a certain dollar amount and get more as a bonus in your account which can be used towards any type of tan even spray. Bonus: money you have in your account NEVER expires! Definitely worth the trip!

I like this one for the most part. LI'm new out here been looking for a laundry Matt not too out…read moreof shape. I like this one very nice atmosphere. The prices are eh regular I suppose. They don't have paper towels or soap at their wash sink. It's pretty quiet the tanning area seems efficient but I didn't see many ppl use it. I didn't use the restroom either but I went in and it's fairly clean and has soap toilet paper seat covers and paper towels. The young lady was minding her business but still keeping everything very neat and in order there were no complaints during my time and there's laundry soap for purchase. My wash time was 25 mins using the 8 load washer my dry time was 20 but in 2 sets of 10min

I once again find myself with a broken dryer, so I'm a laundromat frequenter again…read more This place hasn't changed much! Still clean! The facility itself is a little dinged up(this place isn't new), but they still clean it regularly. The ice cream machine is gone, but now there are arcade games!

This is my first time going to Sun Tan City and I was greeted by lovely Ms. Gracie who was very…read morehelpful and professional in answering my questions. I did the Hydromassage which was quite lovely! I highly recommend this location.

Computer system was on the fritz, so I had to wait 10-15 minutes while 3 people tried to sort it…read moreout. It was generally very annoying and made me late to my last appointment. Spray tan was spotty. I specifically put barrier cream on my hands and bottoms of my feet and those spots ended up the darkest by far! Almost as if the barrier cream attracted the tan instead of prevented it. The space was clean, though. I guess you get what you pay for (I had a coupon). Not going to be in a rush to go back unless it's an emergency.