They were helpful, responsive and assisted us with our heating problem. They assist with gas…read moreheating systems (who knew that this was hard to accomodate). We received their info as a reference from one of the more publicized local heating agencies who only deal with oil heating systems. Thank you Mutual Engineering, great work!!!

Had an emergency and did not know anyone. My house was over 80 degrees with no AC for several days…read more Mike came out from Mutual Engineering and immediately diagnosed a tricky hidden pump issue and fixed it. Prices were very reasonable. So appreciative of the quick resolution.

Pete has serviced our old pool heater for years. I'm pretty sure he's single-handedly responsible…read morefor keeping it alive this long. When we finally had to replace it this year he did a wonderful job putting in a new one under difficult circumstances. He and his wife always kept us well-informed and in the loop. Always a pleasure to work with them!

Pete was here today for his annual inspection and cleaning of our gas fireplace just in time for…read morewinter. Pete performed exceptionally, repaired a tiny gas leak and thoroughly cleaned all mechanisms. Thanks Pete!

Total Comfort has done a fantastic job whenever we've needed service or an upgrade; at the time I…read morewrite this, it's been about 6 years. An extremely thoughtful senior tech works hard to diagnose issues (for a system a different vendor had installed), and their heat pump team did a terrific and frankly very professional job. I find myself recommending them over and over to people in my town.

Cost $100 just to have them come out, but that's the only negative. They came to repair my AC unit…read morethe next day. They gave a 2 hour window for my appointment and the guy came by 20 minutes into that window. The service was prompt and efficient. The problem was easily fixed and thoroughly explained to me. I'd definitely use them again.

Excellent service. came promptly in an emergency situation and found the issue quickly and fixed it!read more

If I could give negative stars to this company - I would, and I very rarely give bad reviews to…read morebusinesses. My family and I had a very unpleasant experience with this business and in particular with the Office Manager Claire DelTufo. We hired them to fix a leaky pipe in my brother's home that we are trying to sell. After the first time around that the two men showed up to "fix" the pipe, my dad took a look at it later on and noticed it was still leaking so he called and asked them to come back - turns out another part was needed because the worker broke that part when trying to work on the pipe so my dad bought it and gave it to them to "finish" the job (we'll see if they decide to charge us for the part my dad bought with his own money based on the conversation I had with Claire which I'll get into momentarily.) We then find out that the pipe is still leaking because an assessor came in and mentioned it. So my dad fixed it as soon as possible as it was clear that Del Tufo Plumbing & Heating is unreliable. I then gave a call to the office and the first woman I spoke to was very pleasant but she said that Claire would have to give us a call back to get more information from us. A couple of minutes later, Claire called us and had an attitude straight off the back. When we explained what happened, she was like "Well what do you want? Money off the bill?". I of course said that would be nice since they didn't actually fix the pipe but she then refused that request in a very loud and aggressive tone. I then said ok to the denial of requesting money off the bill but then asked if she could provide feedback to the men that did the job since they did not actually fix the pipe and I do not want this problem to happen to someone else. She proceeded to scream at me about how she trusts her workers and doesn't understand why she should give them that type of feedback and that we should expect a bill soon. I would not recommend this company to anyone, especially if you need to deal with Claire as she is incredibly mean, rude, disrespectful, and unprofessional.

ive been getting my oil from aurora fuel for 4 yrs now.i found them on a website that compares…read moreprices of other local oil companies. they seem to be the cheapest and they always deliver fast usually the next day. ill continue to get my oil here unless i find a place thats alot cheaper

minus one star. Had ongoing freezing temp in house almost 5 consecutive weeks, 7 radiator pipes…read moreleaking like sieve from vents. Very loud banging from pipes, had to shut furnace off. Ruined bath cabinet, curtains, chairs that were too near them. Repair svc doesn't answer emergency number. Left mess, rust stains on floor, stairs & kitchen. Never came back to check a few days later as was promised. Rustly water all over cellar floor, & coming out of furnace. Turn offs on boiler near floor was continuous, had to empty small 3 gal container e very 9 minutes. Did that for l24 hrs, set timer, no sleep. Have new oil distributor.

excellent work and saved me money. needed surge protection on my heat pumps. installed a whole…read morehouse surge protector instead for less money

Had PM service done on A/C. My girlfriend was told the capacitor was dead and refrigerant, R410a…read morewas no longer approved by the EPA. Tech Alex claimed they aren't able to replace the refrigerant anymore. Said the unit was too old to be serviced and that the blower in the attic was corroded and needed to be replaced. Performed none of the required maintenance and gave her a quote for a new unit. $18,000. Keep in mind I do maintenance for a living, so I know a few basic things. I got home and looked up the refrigerant and it says you can still use R410a refrigerant, but new units can't be made using it. Lie #1 I opened the unit and did some voltage measurements to find no voltage coming in to the contactor. I checked the breaker. Was fine. Opened the Disconnect box and noticed the red service handle was set to OFF. I pulled it out, flipped it to ON and sure enough, the unit began working as if nothing happened. If the capacitor was bad, it wouldn't have come on. Lie #2 I opened the case on the condenser to find it had not been cleaned at all. I cleaned it. Vacuumed all the leaves and sprayed the coils off with a garden hose. I've heard this company has changed owners recently. Obviously, they don't have the customer's best interests in mind. I am pissed.

Excellent company! We needed some significant plumbing work done on our home recently and I cannot…read moresay enough about Carlos and the various staff who came to work on our projects. We are very pleased with their work and service and will continue to rely on them for our plumbing and heating needs going forward. Thank you! Customer from Providence

A friend recommended this company after they completed a total HVAC overhaul at her house. She…read moreshared how neat and tidy they were when working in her space and how they cleaned up after themselves before leaving. We contacted them to replace a toilet in our upstairs bathroom and to do some maintanence on our heating system because one of the zones wasn't responding properly. We set a date and time and two guys arrived, right on time, they were super nice and completed both projects in about an hour. They cleaned up, took the packaging from the new toilet and the old toilet with them, and went on their way, it couldn't have been more easy for us.

Charlie figured out the problem fixed in less than an HR. Great man very professional Same day…read moreservice.Knows his boilers!

We woke up to no heat this morning, called Patriot and less than 1 hour the technician was here…read more He diagnosed the problem in no time and had us up and running. We have been a Patriot customer for 10 years and had 2 service calls, all deliveries and service have been excellent.