I worked at Purdys for a week after I steam cleaned their vans interior, I was lead to believe that…read moreI was going to mentor the younger service apprentices - I found out there was only one person besides myself doing service - I never met him, I gave my notice after just a week. I was never paid for the service calls I did, they played games not to send me my paycheque. The installation guys were great, did good work. The owner lacked experience and understanding of HVAC which is not a good thing for business. They have a big turn over of field staff Possibly because of this.

I cold called Purdy's when my water heater stopped working. They came the next day and gave me a…read morevery fair quote for the work, I had already googled the price of the unit on line, so I knew the price for labour was reasonable. They installed the following day! They were quick and CLEAN, took all of their work related refuse with them. When I told them about the problem with the water smelling like sulphur, they said let's see if this works first, instead of trying to up-sell another product. Very professional and nice to deal with. It's been a week now and so great to have reliable hot water and no smell! Totally recommend.

Our Air Conditioner failed on the hottest day so far this year. We called and left a message in the…read moreevening and Mike from Aire One showed up the next day. Less than 18 hours from when we found the system was inoperable our system was up and running again. Mike did a great job. Very friendly and professional. I can't say enough about how pleased my wife and I were with the timely and professional service !

Beware!! They have not the slightest knowledge in heating and cooling. They installed for us an AC…read morethat leaves us sweating in our bedrooms during summer. They installed a smaller units for both furnace and AC than the size of our home. They replaced the furnace after a year of so much stress and many phone calls, but left us with an AC that doesn't do its job. Calling on them was a costly mistake costing us thousands of dollars. Moreover, we found out the hard way that the Barrie AireOne is not BBB accredited.

I reached out to Mark for an emergency leak and he rearranged his day to attend right away. He…read morewalked me through the process and made sure I knew what to look for in the future to prevent a reoccurance. I wouldn't use anyone else, DC Plumbing & Heating is always my #1 call. Highly recommend!

I had a badly plugged drain and they came. Not only did they fix it but they also fixed my drain…read moreto prevent it from happening again. They were wonderful to deal with. Everything was left clean and they were good to my dogs. I would recommend without hesitation.

******* READ IN FULL - DO NOT USE THIS COMPANY ********** As…read morewe head into the new year, I am writing this review to warn potential customers that Harolds Heating is NOT the same company it used to be. While the 4.8-star rating reflects the honest legacy of the original owner (Mike Sr.), my recent experience under the new ownership of Mike Harold Jr. has been a nightmare of unprofessionalism and unresolved issues. I unfortunately hired them for two separate projects, and both were mishandled: Durham Project, HVAC Repair: Contacted them to do a service call regarding an HVAC install they did a couple years ago. Several times throughout the 2 years, we were left without heat for weeks and waited months for a part they said was the issue. Part was finally installed earlier this year and the system still isn't working properly Toronto Project, New 35k HVAC Install: Trusting them was a mistake. Figured since I knew them it would be a good idea to give them another chance, so I hired them for a full HVAC system at a new site. Within two months, fixtures were leaking and they promised to fixed them and instead walked away and declined to resolve the problem. The service model now seems to rely on sending inexperienced technicians who create more problems, followed by other technicians to fix those mistakes, wasting everyone's time. When I escalated these issues, Mike Jr. initially claimed to take ownership, but ultimately abandoned the job and emailed me to "call someone else" while still expecting payment for unfinished, faulty work. It appears the new management is focused solely on collecting money rather than protecting their reputation or finishing the job. Be very very careful with this organization; the quality has dropped significantly and there is constant turnover. If you make the mistake of hiring them make sure to have your system reviewed by another 3rd party since most of us as owners, consumers, project managers etc are not experts and would not notice the deficiencies. Note - Brian's post on Sept 25th is accurate. "Todays technician" He was lucky to get Brittany who is great. The other experienced tech is Pat who came out to our Toronto site. If you dont get them - Roll the dice if you like to gamble!

I've been a customer for 32 years in two different homes and have always been impressed by the…read moretimely, professional help I've received. Today's technician - Brittany - was on time, thorough, patient while explaining the installation report and helpful at giving me some tips with the thermostat. All in all, a great experience!

Found them on first on yelp, decided to give them a call. They were very courteous and…read moreprofessional. They explained their rates and scheduled me in for an appointment same day. Tony was very punctual upon arrival. He took a look a my dryer and literally had the dryer apart in minutes. I was amazed at how quick he was taking it apart. He checked all the major components and explained to me what the problem was and how I can avoid the issue in the future. The best part about this experience is he had all the parts on his truck and had it repaired within an hour. I was really impressed with their invoicing system, it came directly to my phone, which I feel is way better than those paper invoices. I honestly had an incredible experience using Mr.Cool and had to share it with all of you!!!