We've used Champaign Heating & Air twice now; once for our A/C after we bought our house last year,…read moreand once for the furnace this week. Both times, the dispatch was very friendly and helpful, the techs were quick to return calls and schedule quickly (same day/next day), and issues were resolved quickly and the techs were great to work with (Lan and Chris). Both were very friendly and knowledgeable, and had no problem answering my questions, gave straight answers, and offered options for repair routes both times, keeping spending in mind. We'll continue to use them for our HVAC needs. COVID note, the last tech (Chris) wore a mask the entire time and was mindful of social distancing, which was appreciated.

My almost thirty year-old furnace died, suddenly. Champaign Heating & Air responded immediately,…read moreand sent someone out that same day. The technician was frank and honest with me about the cost of repairing the furnace versus getting a new one. The price he quoted seemed reasonable, so I opted for the new one, and they installed it handily. I'm warm! Thank you, Champaign Heating & Air!

We received a quote to replace our HVAC system including the water heater. The quote was good, so…read morewe went ahead with the installation. They had a special deal going on that included a free furnace with the purchase of an air conditioner. The install was scheduled the next week, went very well. The techs were efficient, friendly, and did a great job. We just got a call the 3rd week of March that they wanted to come out and double check the A/C unit before the summer cooling season and they performed the checks and everything is good to go. I highly recommend them.

Once again I have had excellent service from them. They had to replace a faulty part. They were…read moreefficient, prompt and helpful.

Our experience with Heiser Heating & Air Conditioning was outstanding. Everyone we dealt with was…read morefriendly, knowledgeable, and genuinely committed to making sure we were satisfied. They took the time to answer our questions, explained everything clearly, and provided excellent service at a very competitive price. A big thank you to Dusty and Drake for all of their hard work installing our new central air system. They worked tirelessly in the heat, were professional and respectful throughout the day, and left everything clean when the job was finished. It's clear they take pride in their work. It's not often you find a company that delivers both exceptional customer service and quality workmanship. We highly recommend Heiser Heating & Air Conditioning and would gladly use them again in the future. - Charlie Sims, Urbana, IL

Called Heiser Heating & Air when the furnace went out at -11F at my sister-in-laws house…read more Technicians showed up in less than 90 min, quickly identified the issue and returned within two hours to repair this issue (that included time for their supply chain team to drive to Danville to pick up the specialty part). I have personally used them at my residence for years, they have a new satisfied client in my sister-in-law. Best in the CU area.

We have used P and P services for our furnace over the past 3 years. They are unfailingly prompt,…read moreknowledgable, friendly and courteous. Most of all, we trust their integrity and know that we are paying a fair price for their outstanding expertise. In an era of all too frequent consumer rip-offs and/or non-existent customer service, it's a real pleasure and relief to know we can count on P and P.

I am writing a review about outstanding service from Daren at P&P Heating and Cooling Service,…read moreMahomet, Illinois. We have an American Standard furnace that is 9 years old (originally installed by a different, now-defunct heating company). I became suspicious of the aging inducer motor as it was loud and, suddenly one cold day, we were no longer getting heat and the red-green LED indicator lights on the furnace were flashing a code for service. For HVAC service, there are many providers in our area, but we went with one based on a recommendation of a family we know--we chose to try P&P Heating and Cooling Service. Scheduling was easy with great help from office manager, Stephanie, and we met Daren as he arrived, right on time, to help us out. Within a few minutes, he confirmed the diagnosis of a bad inducer and left to get one from his warehouse. A few minutes later, Daren called me and told me great news: he had the exact motor needed for my furnace (so we didn't have to wait for an ordered motor) and, in the meantime, he contacted American Standard directly for us and had the new motor covered under our American Standard warranty! He went above-and-beyond, in our minds, by doing this for us. I sincerely feel that Daren treated us with the same honest care--including checking the warranty coverage--that he would provide for himself or his own family. We are extremely pleased with our first experience with P&P, and will call on them for our service needs going forward. One day, all of us homeowners will be in need of service, and it is then that the value of a reliable and honest local provider becomes crucial. Our family has found that with Daren from P&P Heating and Cooling.

GREAT SERVICE! They came out for same sat service and fixed the issue for a reasonable price. I…read morerecommend them to anyone with HVAC issues.

I called and said I needed a complete new furnace for my home including an electric air cleaner and…read moregas line. I Also needed a new furnace for my Mothers home next to mine. A Guy named Jake came out and he did OK but when I finally got the proposal he made an error on it. So I had to explain to to him what my Heat pump system was again which was not a variable speed as he figured but it is a 2 speed Trane 18. And I said I wanted to know what the furnace would cost (and the model number) and what the gas line would cost and what the air cleaner would cost separately broken down. He said his boss wouldn't do that. Well I never heard of such a thing. I've never dealt with people who won't tell you individual costs. That's wrong. You don't just bunch it up all together and say this is your deal. Every other HVAC company I have dealt with for this expensive 5 figure job has broken it all down and explained what the gas line would cost ...what the furnace would cost....and what the air cleaner would cost and a gas exhaust and intake and what my Mothers furnace would cost. So I found another company who has been very nice and professional and were more than willing to break all costs down like professionals and they are getting the job. I didn't even have to request them to do this. They just do it. So I do NOT recommend Kelso.

Bratcher Heating & Air Conditioning has installed two systems for us in the past decade. We have…read morebeen extremely pleased with both installations. Most recently, spring, 2025, we decided upon a geo-thermal heat pump. They sell GeoComfort systems, which after my extensive investigation on the web looked like a very good choice. Bracher's salesperson, Todd, envisioned our installation as if it was his own home. The crew was friendly, efficient and competent. (And they wore booties over their shoes to avoid soiling the carpet.) When one of the pumps failed during its first hours they sent two technicians to fully troubleshoot the system and replace the pump. (The failure was not Bratcher's fault.) Of course, like any customer, we wanted a good price and Bratcher not only quoted a very reasonable price without frills and unnecessary extras (everything essential was included), but suggested we use our existing ultra-high efficiency gas furnace for backup heat in the winter since it gets pretty cold here. (Geothermal stops working when the outdoor temperature falls below 20-15 degrees F.) That saved us a lot of money. They also made sure we could continue using our Ecobee smart thermostat. They installed a new cable from the basement system to the upstairs thermostat at no extra charge. All through the complex installation Todd would stop by to insure the installation was proceeding as expected. The outdoor temperatures this week hovered near 100 degrees, but inside it's a pleasant 72 and we're hardly using any electric power. I assure you that Bratcher did not suggest or request this review. I just get effusive when I have a pleasant experience with a contractor and things go right.

A leak was accidentally discovered by me. I stopped the leak, however I was not aware of its…read moreorigin. I have contacted Bratcher as manager of the geothermal unit. Ryan Able came as scheduled, accurately diagnosed the problem, and successfully repaired during a follow up visit. Huge kudos to Ryan for handling everything professionally.

I called because I had used the service before when my ac kept leaking over the winter, and Aaron…read morefound, and sealed the leak. So when my fan was making a loud scraping noise when running, and I didn't understand why, I called the professional with a proven record.

I wanted to wait a few days before writing a review. I wanted to think of prior experiences with…read moreothe other HVAC groups. I have had really bad experiences. I was amazed. Was such a good experience with Aaron and Omni. I have heat again due to Aaron. He did an amazing job. We hit negative temperatures. Of course that's when my heat pump went out. Aaron came out 3 times. First time to figure out was going on. Ordered parts had my system running. But wanted to make sure I was not in a dangerous situation. Third time was at 11 pm on a Friday night. He fixed it, called me the next day to make sure everything was working. Thank you Aaro, and Omni.

My furnace motor froze up during a deep freeze when we hit -22 air temperature. I called Chad with…read moreAlbertson's Heating and Cooling early in the morning and he answered and was able to come out right away. He stopped by to pick up the parts we needed for replacement of the motor and showed up within the hour. Chad is very knowledgeable and friendly. I really appreciate his service and I highly recommend him if you are having any furnace issues. Chad's rates are much better than calling the "Big Name" HVAC Company that I did in the past. So if you are looking for great personal service at a good rate call Chad for your HVAC he will treat you right!