Appropriate perception & behavior of how an American resort should treat others within the tourism…read more& service industries. A non discriminatory free market region with plenty of diversity among all employees & visitors. A clean place with no snobbish behavior from humble types of wealthy individuals who appear friendly & polite. This place has an amazing, non denominational church for many faiths, an abundant breakfast buffet, lunch & dinner facilities, plenty of banquet halls for events, comfortable rooms with simplistic TV programming, a relaxing outside environment, golf course, health & fitness, beauty industry, and a beautiful marina.

Hey only gets better as the week went on!! Excellent pool area water front on the Atlantic!!…read more Service is excellent everywhere!! Solid 5 Stars again!!

Kind of a weird review but hear me out. Traveling with 6 people and one of our party people wanted…read morea pina colada. Google search and this tiki bar pops up at an RV resort. We're adventurous and willing to try things. We roll in and send one brave explorer in first to see if they were even open. Yep! Come on in! Apparently today was their grand re-opening from a fire. We all had pina-coladas some beers,etc. Was it the best pina-colada I've ever had, no. Was it one of the funnest- yes. Just a cool vibe, bunch of family members working. Bartender was super cool. They were setting up for a party. Loved the vibe, the laid back feel and the friendliness. Would love to come back during their busy season - I bet it's a hoot.

Came to see the Tool Man Tim play, plenty of seating. Bar tender is very attentive and plenty of…read moreoptions on drinks.

We booked through Day Use which allows you to stay just for the day. 10-6p. It's apparently not…read moreguaranteed though. So even though it says booked/reserved they may not have availability- which makes no sense. We did get in though. $200 + use of the pool. There's a nice bar and restaurant. The pool is shared with Aloft. Also a great lobby space you can use. No one was using the pool. Sunday afternoon maybe a slow time? They have a partnership with a shuttle service which will take you to MIA or FLL. TBD if it's good. Will update. *Update- the shuttle was great. We communicated with them on WhatsApp. We were arranging the shuttle for our parents to go to FLL and they were communicating with us when they had picked them up and when they had dropped them off. Our parents are not familiar with the area and can be confused with technology so this was a really helpful situation.

Well-priced hotel on the "quiet" side of Brickell…read more Rooms are a little basic, but comfortable and nice looking. Efficient front desk. A 4-12 minute walk to almost anything you want in Brickell, and the metro (train and mover both) are just 3 mins away. Miami (mainland) is reasonably compact, so you can also Uber most places you'd want to go, in short order. Most of the noise and action are a short walk away on the other side of the metro tracks- so this area was nice and quiet, although that may change when the big new development across the street really gets going. Only sore spot was oddly poor service in the otherwise aesthetically pleasing restaurant-bar Indigo has become the brand that I choose when my primary loyalty program doesn't have anything suitable. They often have properties in prime locations like this one. I would stay again.

Came into Miami for business and we've had a hard time finding our, home hotel, when we're in town…read moreand we thought we'd try the EB. Has a distinctly European style to it, but I'll tell you we booked through Expedia and I've got a suite room that had a separate setting area with a desk with two sliding doors king size bed with a decent TV. I will say that the additional sound bar is weird because it doesn't sync up with the TV so you get a little bit of a lag or an echo and the TV doesn't turn up by itself nor does the TV mute and allow you to play the sound bar separately so there's a little bit of a disparity. Also, we had trouble with our air-conditioning, but once I pointed it out within an hour, the maintenance man had fixed the air-conditioning for the whole fourth floor because I was in a room about 15 rooms away from my coworker and both of us had a hard time sleeping last night because the lowest temperature we could get the room was 73 which doesn't sound bad but if you're trying to sleep you need to be in the high 60s. Another weird thing is they don't have a refrigerator in the room, but they have a refrigerator on our bar and so I had to get creative with putting my water and stuff in there to get a cold. I'd rather just have a fridge. But the big one is the shower shower is just amazing. It has as many showerheads as you could ask for I think two on the ceiling for coming out of the wall plus the one that is mounted to a hose. My room also had a bidet, but I didn't give that a shot but definitely would stay here again. We sat at the bar one night and had probably some of the best bar service we ever had a restaurant was pretty decent. Did a separate review for Miranda Mediterranean. The last thing I would say is the mechanism that holds the toilet paper roll in my room was installed upside down so anytime you want to use the toilet paper. It would slide off and go onto the floor so it was installed upside down so some weird stuff but definitely the room itself was cool.

We overnighted for a couple of nights at the EB at Miami Int'l Airport after a recent trip to the…read moreKeys.... The hotel and room are nice, "European-styled" architecture... hence the name. Room was spacious and very comfortable... bar area lively in the evening. We had a King Suite! Service generally good throughout the hotel .... EXCEPT the front desk, both staff and managers. I advance, I purchased as advertised "romance package" upon arrival, sparkling wine, roses and chocolate-dipped strawberries to be in the room. Upon arrival, nothing in room. I visited with the evening manager, and all would be fixed the following day. On Day 2, I stopped by the front desk to confirm all would be fixed that day. When we returned in the evening, the flowers showed up, but no bubbles or chocolates. I re-visited the front desk again the evening, and they were bewildered that things still weren't right. I went to the bar myself the retrieve the bottle of sparkling and glasses, the chocolates were to be delivered to the room. When the chocolates did not arrive after a couple of hours, I returned to the front desk yet again, to be told the kitchen was closed, so no chocolates that night. We checked out the next morning, having never received the full package. I was promised a call by the front desk manager, which never came. Total fiasco! Clearly, hotel managers are delegating responsibility for getting things done, not taking ownership interest in guests issues to solve them. Very disappointing ... we won't be back! Do not recommend EB Miami!

We've enjoyed all our stays here. All the staff are helpful and friendly. Our suite has a kitchen…read moreand is clean and relatively spacious. Publix and CVS are a half mile away and Miami is a 20-30 minute drive. I can take walks safely and even feed the ducks in the pond out back! Thanks Vanessa and Rossely for being great managers and doing your best to help guests. Michele and Camila also provide excellent service. Life is good with Townplace Suites!

Service was ok, place was ok but hallways smelled like pee. It was a very centric place for us to…read morestay because it was close to all the family

5/5 Excellent hotel!…read moreThe property was spotless, modern, and very well maintained. The staff was friendly, check-in was easy, and the beds were incredibly comfortable. The A/C was ice cold, the hot water was almost instant, and the elevators were fast and reliable. The pool looked beautiful and well maintained, although we didn't have time to use it. The location is perfect for visiting the Florida Keys while saving money on lodging. My only complaint is that breakfast isn't included. We would definitely stay here again!

We came in after leaving our other hotel. They were great at accommodating us on short notice. I…read morewould say that the night crew is a little more professional and attentive. I would note that they make their house keeping rounds really early. So if you're not up by 7.. make sure you call the front and request to have house keeping. I really enjoyed my stay worth them and was greatly appreciative of them getting us in. Would go back

Few things u should know if u've never been to south beach. This is in the heart of the action…read more It's loud music outside ur window til 3 or 4 am. When booking ur lead to believe this is an independent hotel hut its actually the ugly stepsister to the neighboring breakwater hotel where u check in. Once in u are given ur key (which rarely worked and is needed to make the evelvator work) and told to access ur hotel room through the back of a busy ice cream shop. The third floor stunk of mold and the cleaning agent that was used to cover its smell). Tthe room appeared clean but when doing my checkout under the bed check I noticed a pizza box from a past customer as well as a pair of ladies sandals. ( had they fit I might have gave this place three stars) Things like this make u question the cleanliness of a room U have just shared with a thousand strangers and as I ride t the airport I feel compelled to warn other customers... or the hotels management of the laziness of its cleaning staff. It u don't believe them go try the sandals on for urself - the are in room 328

The hotel was nice and clean. The lobby smelled fantastic. The staff was very accommodating. My…read morehusband and I loved the free bikes that were available! We also loved that everything was walking distance and the beach was a 1 minute walk away! Right across the street. And it was nice to have free breakfast although it could have been hotter. The only cons were... our room was literally right at the pool. So we couldn't open our drapes if we wanted privacy. It was strange to have to go thru the ice cream shop to get to the hotel. Needs its own entrance. And our key card never worked for the elevator. We took the stairs our entire stay. Thank goodness we were only on the second floor.

This was a wonderful place not only to stay, but to just hang out when you're bored in the evening…read more They have a bar/restaurant downstairs that houses some of the friendliest people you will ever meet. They had great food, great service, and a tremendous bar. It was a cozy and friendly place to watch sports games and have a beer. The hotel itself was extremely cozy, elegant, and comfortable. The rooms were immaculate and the service was top-notch. Unfortunately, the housing tycoons of Miami are destroying landmarks in some of our most special locations. The byproduct of that was the Sheraton being knocked down to make way for condominiums in an already filled-to-the-brim city. Miami seeks to increase their housing market exponentially despite the fact that it doesn't make sense due to limited space, school capacity, jobs in the area, and room for traffic. They knocked down one of Miami's special landmarks in the Sheraton and the cold and calculating city has once again knocked down another building that showed the class and culture of Miami.