it was just great also its Canadian and WHY IS IT 2 STARS there was a screen and you dont have to bring electronics to watch stuff but you do have to bring electronics to play games read more

We arrived late for our check-in, staff informed us immediately we would not catch our flight. Took us to find someone who could help, quickly and politely rebooked us for a later flight and completed our check-in. We messed up and they fixed it. Big thanks to the Air Canada staff at Edmonton airport. read more

I have flew with this Airlines over 100 times. Yes over 100 times. They are one of the preferred Airlines at my workplace. I usually fly with them for domestic only. They are expensive compared to the other airlines. For personal travels, I don't fly with them. I would fly with their Star Alliance Partners. The only reason is because of cost. Also other airlines has better food options. I was flying from Edmonton back to Vancouver. I was super hungry and it is very important to note that there are no food for purchase for flights less than 2 hours. The biggest reason why I fly with them is all because of the Aeroplan points. Yes I am big for the points. Without the points I would not even fly with them. There are usually no delays when flying out from Edmonton. Seats are ok. They are standard. read more

See all

My first time flying this airline. I was flying from Edmonton to Montreal. I'm not sure but I believe it was a Rogue flight which is more of a partner of Air Canada? Not sure. I guess similar to the Regional carriers in the States. The plane was definitely dated. There were no individual fans. It's been a long time since I've been on a plane where you didn't have that ha. The lights were from an older plane as well. Usually on flights of this length there are at least chargers. I don't believer there were on this flight. The service was pretty good though. Flight Attendants were nice and polite and the pilot was good on communication as far as flight times, turbulence, etc. Not a bad choice for internal flights for Canada. read more

I flew Air Canada for the first time recently. The plane I was supposed to board was delayed an hour "for safety reasons" at the prior airport (I appreciate they are checking for my safety). Then some young adults boarding were loud and consequently asked to leave the plane (another delay). Then we had to wait for their luggage to be found and removed (another delay). When we finally arrived to Vancouver 3 of us RAN to our connecting fight but were told that they had "just" closed the door. Customer service was awful! No flight until the following mid-day. No hotel, no meal allowance, no travel voucher. Nothing. We weren't allowed to pick up our baggage, just sent on our way to fend for ourselves. I travel a lot and do not recall ever being treated so poorly. I have been trying to get customer service to reach out to me now that our trip is over to no avail. Sad really. read more

I recently flew air Canada for a trip to Dominican Republic and was not the Air Canada I remember flying my flights were so messed up delays non stop. They constantly kept sending us to different gates then back again and even the resort they were partnered with was an absolute gong show and when I tried to complain both at resort and to air Canada it fell on deaf ears and was even yelled at at Toronto airport then was made to sit on the plane on the runway for over an hour and a half when we were already delayed by hours. I am boycotting this airline for good read more

How to rate an airline is tougher than most other reviews and one negative experience can make a 4 star review tumble way down. Thankfully that has yet to happen here, no delays or lost luggage for me so far. Website is easy to use with detailed prices. Some snacks onboard for free. Screens at every seat with recent movies. Seats are not too cramped. Lenient if baggage exceeds weight limit. Lineups are not nightmarish. I travel for work across Canada around once a year and Air Canada beats Westjet hands down. The planes are not too rundown and the flight attendants seem very happy. read more

Apparently aircanada bag boys can't read ...... As we sat and watched the plane be loaded with everyone's luggageEvery bag that said fragile on a huge sticker was thrown into the plane ... And one bag was sent to Calgary .... Once again the bag boys can't read !!!! The fact that this company would have such disrespectful people work for there company is beyond me . Karma is a bitch and ok let it will bite them in the ass one day. read more

The airline does not honour medical mask exemptions with signed letter from a physician. They added red tape to the process and have some form on their website they expect you to fill out with your doctor, then send it in to them and wait 14 days for approval. I never heard of such a thing. I fly WJ (another airline) all the time and my doctors note has been sufficient and I have had zero issues. Air Canada forced me to wear a mask against medical advice which I showed them, or they would refuse me to board. They were also extremely rude and condescending towards me in front of other guests. When I was having my boarding pass scanned, they told me they informed all the flight attendants and pilots about my mask exemption that didn't have their "required" forms along with it, and they advised me they will be watching me on the plane and if I am caught removing my mask they will have police waiting for me when I get off the plane and would refuse me boarding my next flight. Absolutely deplorable customer service and downright shitty way of treating another human being over their medical conditions. read more

I just would like voice out my concern re: the service of Air Canada. Date: January 6 2018, YEG airport Gate 72., around 1520 hrs. We had a return flight from Edmonton to LA with a stop over at Calgary... good thing i have checked my flight status 3 hrs before my flight only to find out that the flight from Edmonton to Calgary has been cancelled. I immediately called Air canada toll free number but of course I was on hold for minutes. Since the flight says it is cancelled , i just asked my dad to drive me to the airport which 30 mins away instead of holding for more than an hour on the fone. We went to the Air canada counter at YEG airport and the employee said that yes the flight has been cancelled At 1645 and we were rebooked by them at 1525. OMG .. it is already 1340!!! So the girl convinced us to check in and come back with the kids and our luggage coz we "have" time accdg to her. So we ran back to the house to pick up our luggage and the kids. We got back at the airport at 1453... we moved as fast as we could, with my aunt as a senior citizen and kids. At 1505 we passed security ... our Gate is number 72... when we reached gate 60 ..we heard a page from Gate 72 that in 2 mins the gate will be closing and they are paging our name... so from gate 60 up to gate 72 we ran, my aunt as senior citizen , my daughter and I are asthmatic... gasping for breath... we ran... we reached the gate in less than 2 mins only to find that there is NOBODY was there. And I swear to God we were there in less than 2 mins. i almost passed out from running, gasping for air my sight blurry and nobody was there. So they closed the gate on us ... in less than 2 mins! I was in so much anxiety and stress and shortness of breath as it never happened to me ever since i have ridden an airplane. Someone has to be there! Even a few mins after closing the gate ( like 5 mins the most) but nobody was there to inquire to. There was an employee that we saw but she said she doesn't work on that gate. After several mins around 1528, a small East Indian looking lady went and saw us. i believe she is the one who is supposed to be there at that counter minutes before and after the gate closed. We asked her why the gate closed already when we were there for less than 2 mins after the announcement. She said "too bad, i can see what time you guys have checked in, that you guys passed the security at 3:05pm but you just did not make the flight. I informed her that we were there in less than 2 mins and that unknowingly we were rebooked an hour and 25 mins earlier instead of our original flight. I said I never got a message or received any communication with Air canada that my fligt will be EArlier! But she has no apathy and pointing that it is our fault!!! She said go back to the ticketing and we might pay for rebooking fees becoz it's our FAULT ( as she is adding insult to injury). At this time, i felt i am having asthma attack but kept my composure. We went back to ticketing and they have rebooked us for a next day flight, good thing the lady didn't ask us for rebooking fee ( thank God) or it would have been more than $1000! Coz theres 6 of us! The anxiety we have all felt during this time after the holidays going back home is unforgettable and unfortunate. I would the mgmt of Air Canada deal with my experience. i want them to hear me and all the consumers re:bad or worse experience especially their employee in Gate 72 on jan 6, 2018 yeg airport at around 1515-1530 has put us through. Next time i fly, i will have a million thoughts first before booking our flight in Air Canada. This is not right too that passengers are treated that way the way the employee in gate 72 jan 6 at 1515-1530 has treater us! We consumers, don't deserve that treatment. They have booked us the next day without fee but my asthma attack and anxiety becoz of what the lady in gate 72 put us through is unacceptable! read more

Air Canada double charged me for flights booked through Expedia. Now they won't refund the double charge. What a joke this airline is.

I imagine the front desk staff all wear Velcro shoes because tying their own would prove to be too difficult. Not only do the immediate staff you interact with have NO clue what their own company policies are, but the "managers" don't know much either. Even simple, concise questions are met with confused expressions and enigmatic replies. Air Canada is the goddamned Sphinx of the North. One of my cases was overweight and I was asked to either remove items or ship it through cargo. Clear enough. "Does cargo fly on the same plane or is it a separate service?" After several attempts at an answer, the attendant simply settled on "I don't know." Okay, I'll take out stuff and fly it under 70 pounds and pay the $100. Once the items were removed, and I paid the fee, I try checking in the removed bags. "That'll be $100 per bag now." Why the hell didn't you tell me the first time you ran my card? Given that my bags are laid out right in front of you, a courtesy would be to tell me I'd still have to pay or to simply settle everything up all at once - since you've taken the time as a good customer service representative to consider my unique business situation.... Jesus. After asking about discounts for media (most airlines just ask that you mention it and give them your credentials), they give me this rigmarole about needing to talk directly to an agent when booking. "Okay, that's irregular but I understand...how do I contact an agent?" "...I don't know...." How do you have a freaking job?! Reaching out to the manager, thoroughly confused, I'm approached by a short balding man with neighbourly moustache that makes him look like he REALLY enjoys fondue and building hand-crafted canoes on the weekends. He's breathing heavy and anxiously - my team sees him twitching to leave the conversation as quickly as possible. Poor man. And his answers were equally misinformed and lacking. "I'm just following procedure, that's all!" he exclaims. "Yes, I understand, I'm just trying to get a sense of what, exactly, those procedures are...as they keep shifting during conversation," I say. He blinks at me several times, his mouth tight, before they loosen enough to let a few, choice words creep out: "...I don't know...." read more

This was my first and my last trip with Air Canada, My spouse and I travel frequently and we have heard so many terrible things about Air Canada... Unfortunately we didn't listen to the beware statements. We picked a flight that was early in the morning this flight time was the only reason we booked a flight with Air Canada. We showed up Slightly late (40 minutes before departure), We proceeded to check in at that time a lady told us very eagerly that check in for that flight was closed, and that we would need to catch a different flight. My spouse was very upset, and requested a refund. At this point we were offered a credit. This trip was for him to play in a fundraising hockey tournament, a quick 5 day trip to Nova Scotia from Edmonton Alberta. This wasn't something we had to do but something he wanted. I paid the $300 to catch a slightly later flight plus baggage fee. (West-jet has always been able to ensure we got on our original flight, so the lack of help received was disappointing) Walking away we looked at our tickets and noticed they were separate, I went back and made it very clear if we could not sit together we would like the refund. The teller printed 2 new tickets from Edmonton to Calgary; she told me in Calgary they will have no problem swapping our seats to be side by side. When I questioned the statement she said she would put a note on file for us. We arrived in Calgary; I found the connecting flight and proceeded to the gate. When I told them that I was told we would be able to change seats, the Lady very rudely explains that they can only change seats if they have room, she says they don't. This was very upsetting, considering I wasn't going to go on the trip if this was the case. Now I was already in Calgary. She also said there were no notes on file. This was even more frustrating because I've been lied to twice by the rep in Edmonton. I asked to speak to the manager, after a little time she came over. She made some changes and finally we were able to sit together. When we arrived in Nova Scotia, Brian Fisher (my spouse) was paged to the bagging office, where they explained the Hockey sticks did not make the trip. The lady was kind and informed us it is set to arrive First thing the next day and they will deliver it to where we are staying. We informed the Lady that we are staying in New Glascow one night and the next day we would be going to Sherbrooke. They grabbed the address gave us a piece of paper and promised delivery to the address before noon. The next day it is 12:15pm and Air Canada calls my spouses sister? They ask her if it's being delivered or if we are picking it up. Since this phone call was LATE and to the wrong person, she had to call Brian to find out where the package is being sent. (sherbooke or New glascow) The rep on the phone said no problem just call this number back and let us know. Brian and I decided to wait in New Glasgow for the hockey sticks, as he cannot play in the tournament without them. We tried to call them back to tell them to deliver the bag. When we got through they informed us they don't know what package we are talking about and were unable to pull it up by the reference number. So now we were being told that is it lost? We spent the next 4 hours on the phone trying to track down this package. Without these sticks we would have flown all the way to Nova Scotia for nothing! Spending thousands on flights and vehicle rental for nothing... When we asked for a manager, we were told that there are no managers. What kind of airline is this? To add to this experience while spending hours on the phone with people who barely spoke English, We had 3 different people tell us to rent a hockey stick, do you have any idea how stupid that sounds you cannot rent a stick! Do you tell people to rent cloths when you lose them?! The amount of time we spend trying to track down a package took up a day that we should have been visiting with family on what was already a very very short visit. Finally we spoke to someone and they said it was found, they said they would deliver and we would have it in 2 hours, 3 hours later still no sticks. And now we are running out of time. We phoned back and again spoke with someone who this time told us to buy a stick and they will send us a claims form to be reversed, $200 of the bill,(sticks are closer to $300.00) but this was better than nothing. She grabbed his email and said she would send the form. We went out to purchase the stick and waited for the form, we also pondered how we have no room in the stick bag for another stick. Of course no form arrived so we called back and were informed that there is no form. We need to send in an online form, and wait for approval. So we would have bought the stick without any guarantee of return. From a company who lied to us this many times, this wasn't worth the risk. A couple hours later the bag showed up at a bus station! They don't deliver to the house. Yet again another lie read more