I may aThe s well write about this airline ( considering 1.I just flew with them and 2. I am under…read morequarantine for the next two weeks. Here is what I love about them. The staff are amazing.. they definitely make you feel welcome on board. Since their inception, they have grown to becoming a serious contender in flights to international destinations ( I would not recommend it right now though ). The beverage service is pretty much right away when you reach cruising altitude. I had a decent seat on the way to L.A and managed to get a few zz's as well. Landing however .. well that was the roughest landing I ever had.. it was a loud thump.. people reacted too. My way back however, I was in a different seat ( and I am not paying 44 bucks US to change seats ).. last row. And wow can you really cram that last row in... it was the most uncomfortable seat I ever sat on ( even when I was in Yellowknife and flew on Buffalo Airways - the C46 in the flight deck ). There was no leg room, no reclining, and absolutely no place for your arms. Even though I am a fan of the airline , I feel the last row can be removed to make more leg room. The nice part was... they have great snacks ! And there's toilet paper n board .. hahaha.

This review is specifically to complain about how Westjet LIES about its timeliness to skirt…read morecompensation rules. If a WJ flight is late or delayed, even by hours, it will continue to say online and at the airport "on time". Lying crooked jerks! This happened to us in Maui, 2230h flight out that did not leave past midnight. 2 hours late, yet everything online and in the airport says "on time". So anyone with kids, with diabetes, anyone who might need to plan in advance for 2h difference, too damn bad for you! Today, our flight is scheduled to leave at 1615, with boarding at 1535. It's now 1600, no plane at the gate, but still "on time". Screw you, WestJet! You sold out and now you suck and are an embarrassment to your legacy.

The absolute worst customer service in a time of crisis. Swoop is sticking by its policy and not…read moreallowing cancellations or changes to reservations without penalty during the the COVID-19 outbreak. Currently travel is not recommended, and we're forced to self isolate for 14 days upon return if we do. You'd think Swoop would follow suit and allow passengers to make changes or cancel trips. We're stuck forfeiting everything with zero compensation. Absolutely disgusting Swoop.

Flew Abbotsford to Edmonton. Great beer selection at the Abbotsford airport while we awaited our…read moreflight. I'm a big guy, 6'4 north of 250 and I had no issue sitting in Swoop's seats. Seats are slightly closer together but for the price and an hour long flight I highly recommend it. Beers on the flight were $6. Decent price for on a plane. Wife and I had one while we flew, landed smooth and before you knew it it was done! $45 including tax and fees to fly to Edmonton, what a steal

I have done the Canadian Transportation Agency for flair with successful outcome, dm me on…read moreinstagram if you need help!! I've used in Dec 2022 and more recently April 2026. In Dec 2022, I was very lucky to board the F8500 YFK TO YVR and F81501 from YVF to YFK(Waterloo airport). With a ski bag, boot bag and personal bag Lucky is an understatement, I was grounded for a week along with many other flights and fortunately YVR airport stepped in to compensate hotels, meals and transit because Flair Airlines was not providing any compensation or accommodation. In this same flight, I took on a ski bag that was only used for one other trip and a boot bag. I even stored my helmet in my boot bag padded with towel. My ski bag was ripped and my boot bag was also damaged, along with the helmet being crushed. There was a big dent. After 3 years I did get a resolution with Canadian Transport Agency for my ski baggage refunded, the compensation for a new ski bag and compensation for a new helmet. I didn't both with the boot bag- it was old. In this experience I found severe inconsistencies with handling ski bag and boot bag. Flair YFK expected me to duct tape the boot bag with the ski bag. And truly before leaving I did try to get clarification as some standard ski bags only have room for skis and poles. While at YVR. they did a quick test on the skis (not sure what) and away I go in the oversized section. So after being stranded for a week with excessive wait for Flair to go on repeat cancel flight then reschedule a week later I took a break from Flair. In April 2026.i took it to YFK TO YYC and YYC TO YYZ with a ski bag and a personal bag , I decided to give it another try, one thing is that going from YFK would save me the transfer time to Toronto Pearson airport. This time at YFK I wasn't asked to duct tape my boot and ski bag INTERESTING! So this time, I took a roller style where I placed two boots and one ski in one bag and a second bag to carry another set of skis. In the bag, I carried another ski bag for the boot just in case I got separated from my travel companion. It was easy breezy but the personal bag size limits POST flair bag sizing scandal was a bit sketch and heavily enforced. So much that they are tagging carry on and personal bags. On the return from YYC to YYZ, I watched another patron with a ski bag and a standard boot bag (side hang mount with space for helmet, snow pants and snow layers), have his content ripped apart. Understand that if you are skiing, you will also be carrying long johns, extra layers, ski jacket (built with arm ventilation and snow skirt), snow pants (with vents potentially) and a person may have a conventional jacket depending time of year. While I didn't have issues, there is a severe inconsistency and I dunno if he just had a hard time because the patron was not familiar that you can't fit boots in some ski bag configurations. And while the website doesn't specifically say restrictions for ski related clothing- there shouldn't be much of a restriction. I should mention snowboarders have but pads, elbow pads, knee pads- and some pants are built in with the ppe. My travel companion got dinged for $100 just carrying a standard puma bag- usually around 6kg with a Mac book and some light clothes. IF HE DIDNT PAY THE $100 he would not be allowed to board the flight is what he shared with me. The competitor Air Canada was running flights around mid-$500 to $600 and with my branded credit card I get two checked bags. So $420 vs $600. I'm not sure it's extremely worth the hassle with the additional fear of being surcharged. Overall in 2026 the difference with handling is that flair offers a $60 credit if they are delayed up to one hour. YFK to YYC I found my wait time 50min, not enough to get a credit. I also found that each reservation was made separately and this resulted in randomized seating-some children separated from their kid. I also noticed a credit card charge applied on reservation- so debit saves you- but then you can't use the benefits for flight delays and travel interruption. The change fee was $190 for me to change my return fromYFK to YYZ, because change was within 7 days. Overall lots of anxiety travelling with strict personal bags. You sort of have to make sure your destination has washing ability because you're packing lighter. Overall travelling with a ski bag with boot bag or all in one roller is possible but I have overall anxiety. I certainly don't argue that my flight with ski gear was around $300 per person and I added a $190 change. If I used Air Canada, I would be charged similar unless it was a point redemption then I have 24-48 hours to refund the points and taxes. I should note that the flair website restricts one set of boot and ski per passenger while paying for checked baggage with air canada you can fill it with as much skis- so I usually throw all the skis in a standard roller and boots in a hard case luggage.

Dehumanizing experience at the gate. Agents were measuring everyone's bag and it was no…read moreexaggeration that at least 1/3 of the flight were on the floor putting on their extra clothing to reduce bag size. What did I see after the second measure? Everyone putting their clothes back in the bags... All airlines have some leniency but not Flair, especially when it's rumored that agents get money for every carry-on upsell. Never flying with them again.

it was just great also its Canadian and WHY IS IT 2 STARS there was a screen and you dont have to…read morebring electronics to watch stuff but you do have to bring electronics to play games

We arrived late for our check-in, staff informed us immediately we would not catch our flight. Took…read moreus to find someone who could help, quickly and politely rebooked us for a later flight and completed our check-in. We messed up and they fixed it. Big thanks to the Air Canada staff at Edmonton airport.

No issues getting in our out, both flights to DEN were on time…read more Check in and gate agents were friendly. Gate areas were a little lacking however.

Very nice people and great service. The flight we were on was full so they didn't think they could…read morechange seats so my wife and I could sit together but they were able to change our connecting flight. (Tickets purchased separately so not sitting together either flight). When we got there to board he gave us tickets together. That was above and beyond and we really appreciated the quality service.