The absolute worst customer service in a time of crisis. Swoop is sticking by its policy and not…read moreallowing cancellations or changes to reservations without penalty during the the COVID-19 outbreak. Currently travel is not recommended, and we're forced to self isolate for 14 days upon return if we do. You'd think Swoop would follow suit and allow passengers to make changes or cancel trips. We're stuck forfeiting everything with zero compensation. Absolutely disgusting Swoop.

Flew Abbotsford to Edmonton. Great beer selection at the Abbotsford airport while we awaited our…read moreflight. I'm a big guy, 6'4 north of 250 and I had no issue sitting in Swoop's seats. Seats are slightly closer together but for the price and an hour long flight I highly recommend it. Beers on the flight were $6. Decent price for on a plane. Wife and I had one while we flew, landed smooth and before you knew it it was done! $45 including tax and fees to fly to Edmonton, what a steal

First time booking tickets to Canada, I was assigned to fly with this company that I never heard…read moreof, but it seems like a deal comparing to Air Canada, so I decided to go with it, as I landed in San Francisco airport, I looked on the board for my flight with Flair but nothing showed like my tickets indicated at 9 AM boarding time, instead I saw Air Canada to Edmonton at 11 AM. I didn't assume that was the right flight, but still neither the airport nor my itinerary can confirm about the boarding gate, yet the flight still said on time without any changes. Finally I did my own research on Google and found out Flair is located at International Terminal Gates B, I took a screen shot of it but still had doubts, because my time was running out, but I didn't have a choice, not to stay at Air Canada gate, yet if my instinct was wrong I could miss the flight too, I decided to travel by foot to International Terminal, and yes the board over there did show my Flair flight, what a relief. I also found out that it is a very small operated airline which using smaller aircrafts to travel to Canada, why are they still in business, I have no idea, I got on the plane, my seat was 33, as I sat down I saw all the seats cover on that row said Do Not Occupy, I was a hit confused until flight attendant told me the seats were damaged and they upgraded me to 12, almost front row, yet this airline was so cheap they could not serve anything for free during 3 hours flight, no snacks, no drinks, storing overhead was too small, their seats didn't recline back, they also had a whole food menu with pricing indicated, I mean they spent enough time to create a menu, but they don't actually give you to try any of those for free, when I flew on any international flights in the past, even if it was 1-2 hours duration, they still gave you something to eat or drink without charging you, it is just too many holes that beyond fixing here, plus countless bad reviews on Yelp. Just imagine today I was not the only one who checked in online with Flair and received my boarding pass with no gate, no help, no communication whatsoever, it would be at least 10 people will not make it to the plane on time, and I can confirm that before departing the pilot did announce the number of passengers didn't match, he was waiting to see the headcount would change but maybe people just gave up hopes finding the gate destination. If you ended up booking Flair in the future and you landed at SF airport, please read my review, you will find the location of Flair at International Terminal B, good luck and safe travel

I have done the Canadian Transportation Agency for flair with successful outcome, dm me on…read moreinstagram if you need help!! I've used in Dec 2022 and more recently April 2026. In Dec 2022, I was very lucky to board the F8500 YFK TO YVR and F81501 from YVF to YFK(Waterloo airport). With a ski bag, boot bag and personal bag Lucky is an understatement, I was grounded for a week along with many other flights and fortunately YVR airport stepped in to compensate hotels, meals and transit because Flair Airlines was not providing any compensation or accommodation. In this same flight, I took on a ski bag that was only used for one other trip and a boot bag. I even stored my helmet in my boot bag padded with towel. My ski bag was ripped and my boot bag was also damaged, along with the helmet being crushed. There was a big dent. After 3 years I did get a resolution with Canadian Transport Agency for my ski baggage refunded, the compensation for a new ski bag and compensation for a new helmet. I didn't both with the boot bag- it was old. In this experience I found severe inconsistencies with handling ski bag and boot bag. Flair YFK expected me to duct tape the boot bag with the ski bag. And truly before leaving I did try to get clarification as some standard ski bags only have room for skis and poles. While at YVR. they did a quick test on the skis (not sure what) and away I go in the oversized section. So after being stranded for a week with excessive wait for Flair to go on repeat cancel flight then reschedule a week later I took a break from Flair. In April 2026.i took it to YFK TO YYC and YYC TO YYZ with a ski bag and a personal bag , I decided to give it another try, one thing is that going from YFK would save me the transfer time to Toronto Pearson airport. This time at YFK I wasn't asked to duct tape my boot and ski bag INTERESTING! So this time, I took a roller style where I placed two boots and one ski in one bag and a second bag to carry another set of skis. In the bag, I carried another ski bag for the boot just in case I got separated from my travel companion. It was easy breezy but the personal bag size limits POST flair bag sizing scandal was a bit sketch and heavily enforced. So much that they are tagging carry on and personal bags. On the return from YYC to YYZ, I watched another patron with a ski bag and a standard boot bag (side hang mount with space for helmet, snow pants and snow layers), have his content ripped apart. Understand that if you are skiing, you will also be carrying long johns, extra layers, ski jacket (built with arm ventilation and snow skirt), snow pants (with vents potentially) and a person may have a conventional jacket depending time of year. While I didn't have issues, there is a severe inconsistency and I dunno if he just had a hard time because the patron was not familiar that you can't fit boots in some ski bag configurations. And while the website doesn't specifically say restrictions for ski related clothing- there shouldn't be much of a restriction. I should mention snowboarders have but pads, elbow pads, knee pads- and some pants are built in with the ppe. My travel companion got dinged for $100 just carrying a standard puma bag- usually around 6kg with a Mac book and some light clothes. IF HE DIDNT PAY THE $100 he would not be allowed to board the flight is what he shared with me. The competitor Air Canada was running flights around mid-$500 to $600 and with my branded credit card I get two checked bags. So $420 vs $600. I'm not sure it's extremely worth the hassle with the additional fear of being surcharged. Overall in 2026 the difference with handling is that flair offers a $60 credit if they are delayed up to one hour. YFK to YYC I found my wait time 50min, not enough to get a credit. I also found that each reservation was made separately and this resulted in randomized seating-some children separated from their kid. I also noticed a credit card charge applied on reservation- so debit saves you- but then you can't use the benefits for flight delays and travel interruption. The change fee was $190 for me to change my return fromYFK to YYZ, because change was within 7 days. Overall lots of anxiety travelling with strict personal bags. You sort of have to make sure your destination has washing ability because you're packing lighter. Overall travelling with a ski bag with boot bag or all in one roller is possible but I have overall anxiety. I certainly don't argue that my flight with ski gear was around $300 per person and I added a $190 change. If I used Air Canada, I would be charged similar unless it was a point redemption then I have 24-48 hours to refund the points and taxes. I should note that the flair website restricts one set of boot and ski per passenger while paying for checked baggage with air canada you can fill it with as much skis- so I usually throw all the skis in a standard roller and boots in a hard case luggage.

it was just great also its Canadian and WHY IS IT 2 STARS there was a screen and you dont have to…read morebring electronics to watch stuff but you do have to bring electronics to play games

We arrived late for our check-in, staff informed us immediately we would not catch our flight. Took…read moreus to find someone who could help, quickly and politely rebooked us for a later flight and completed our check-in. We messed up and they fixed it. Big thanks to the Air Canada staff at Edmonton airport.

No issues getting in our out, both flights to DEN were on time…read more Check in and gate agents were friendly. Gate areas were a little lacking however.

Very nice people and great service. The flight we were on was full so they didn't think they could…read morechange seats so my wife and I could sit together but they were able to change our connecting flight. (Tickets purchased separately so not sitting together either flight). When we got there to board he gave us tickets together. That was above and beyond and we really appreciated the quality service.

The flight: Wait and then Wait some more as the plane was…read moreconstantly delayed. The staff were rude when you politely asked. The stewardess that we had was excellent as she new I had not slept as I was waiting for the plane that arrived 5 hours late and we are the type that come the required 3 hours early. Small squishy uncomfortable seats and the drink given was a 1/4 cup of I they called it champagne?? Hotel: Do not trust the star rating, always check the travel sites for the hotel you are going too (filthy is supported by Sunwing. The persons representing Sunwing has no real power to help. The one we had I really feel tried. Wow you can spend all your time having to get basic things like a clean room. I am not sure what the hotel gets; however for our trip we paid 5 star prices. SILVER STAR VARADARO (not the one in town). If we would have paid 3 star price this would have been ok if clean... we paid a lot!!! The beach is nice; however the only time it was sunny was when we obtained a clean room so spent a lot of time indoors getting this sorted out. (all would have been ok if the filthy did-repaired rooms were not used). See the reviews about room about no hot water (when it is cold you need it) and some rooms being very filthy that the sand fly bites are worth getting, to sleep on the beach which is cleaner. Some staff helped me get in touch with an amazing lady who was in a manger role who helped me and my young son get a clean room and one that did not have water poring from the ceiling. Do not expect the front desk staff to do anything!!! In the first room: Phone did not work so no wake up call, walk through rubble to get to your building and then walk as my son called it "hallway of doom". Everything in disrepair and limited lighting. The upgraded rooms were just fine (not fancy; however we were more than happy-hot water would have helped with the cold) We were able to obtain a clean room (previous room had water pouring from the roof and the beds were so filthy with fecal stains and really bad). . Either room had No hot water and the place was very cold (winter in Cuba). Food: Difficult to get reservations; however overall food was good. Clean and healthy we are happy. Activities: you need to get there early for the one activities as little room and outdoors (when it is rainy, gusting winds, cold there are not alternatives. If you can find a gold ball the mini two hole golf course was in pieces!! Found a fairly dirty but warm sauna, my son was to scared to go in!! No hot tub (seriously very cold in the winter CUBA with storms daily). Pizza place next to golf and sauna area was barley staffed and staff were rude!!! all other areas I thought he staff worked so hard and tried hard. Everyone kept commenting: the staff that had to actually work were great!! Pre paid exertions. DO NOT GO ON THE JEEP SAFARIE. 1st. you drive if this is good for you and you can manage a standard and like to drive!! great. 2nd. the exertion did not pick us up so for three mornings we were up at 6 am (trying to find food to eat in a rush then rush to wait for the pick up!! A REMBUSEMENT OR SOME COMPENSATION FOR THIS EXPENSIVE ACTIVITY SHOULD HAVE OCCURED!! 3rd. you get to drive through piles of garbage lined roads with no actual safari (hurry up and wait). 4th. ruff weather you do not snorkel (I get they can not do anything about the weather; however a back up plan, especially with the cost should have occurred 5th. The farm that you go too... Did have excellent food and the lambs were so sweet and looked well cared for. The market you pay for the items; however well worth it (these people work hard).The peanut butter bar is so amazing 6th. Horse ride well not organised, just a circle in a muddy area. I did not get to go as there was no time and multiple groups, no organisations as the tour staff were no where to be seen, and if you actually push yourself to the front of the area to get a horse to take the 3 to 5 minute stroll... you may get a ride in time. 7th. The people of the farm were hard working and nice. The swim area you go to expect to pay to change and again feels like you hurry up to wait again!! OVERAL IT IS VERY EXPENSIVE FOR WHAT YOU GET. We did meet up with some wonderful people that OVERALL: This is a place I want to love. I and many of the people I spoke to suggested: If the dirty and disrepair rooms were not used this would be a big start. In the CUBA winter have doors on the upper common areas so you could stay out of the wind and not freeze as bad. Get the water problem fixed. The activities in the day and evening need work. Really clear the resort did not care the only late timed performance was the only effort if you could find a spot to see. -Front desk staff knowing what activities are occurring and accountability. Heard some very unprofessional comments . Honest start fresh as the staff were pathetic (this was commonly mentioned) Sun Wing have some accountability!!