Eureka Heating and Cooling did an excellent job replacing our HVAC air filters. The work was…read moreprofessional and done right. Special thanks to Tiffany at the front desk -- she was extremely professional, prompt, and made communication between our businesses seamless. Highly recommend them!

The following is a honest review of Aireserv Eureka a company that has stumbled in their service…read morenearly from the moment we bought an Amana HVAC unit from them in August of 2024. The original much more critical 1 star review is below and it is all still very true but they have as of mid August 2025 rectified some of their errors by honoring repairs and warranties that Amana refuses to honor. Does that completely erase all the errors that have been made along the road? Honestly no they do not, but I appreciate that they are currently doing their best to repair what was wrong. They very well might be a very good company but my wife and I's recent experience has been rocky at best. Update to a 3 -3.5 star rating. THIS IS THE ORIGINAL 1 STAR REVIEW. : Based off of positive reviews on Yelp and Google my wife and I chose to buy a new HVAC unit from Aireserv Eureka in August of 2024. In no less than 3 MONTHS our unit broke down, something was literally smoking, due to a failure to install the unit properly. Then in March of 2025 we discovered that they installed a unit that for natural gas, which we do not have, instead of propane WHICH THEY SHOULD HAVE KNOWN SINCE THE PIPES ARE APPARENTLY VERY DIFFERENT. So yet another overhaul was made. Then in June of 2025 we started to notice the coldest we could get the house was 75 degrees. So we called for another checkup and they "supposedly" fixed it, saying it had been improperly calibrated during installation. But one month later, in July, our unit broke down AGAIN. This time completely, leaving our house in the 90s. Now as I right this in August of 2025 THE HOTTEST PART OF THE YEAR they have yet to fix my unit. Week after week, yes you have read that correctly, it has been weeks since we called them to fix our unit, we have had to call them over 20 times. So far we are at week 3 and moving soon to 4. Airserve Eureka's horrible service has so far consistented of misdiagnosis, instillation of wrong parts, incorrect calibration of the unit, and long waits (4+ days) while a part ships. They have given an excuse for everything, always blaming someone else (Amana). According to them, none of this is their fault. They are playing the victim of corporate manufacturing. But, why would you want to reach out to a company who has no control over the services they offer? We then said, since there are so many issues with my unit from the start and I am still under warranty, why don't they just install a new unit. So far they have refused to honor the warranty because Amana won't. I'm not writing this bad review out of spite but as a civic duty to report incompetence in what is falsely sold as good. I hope those of you reading this heed my warning about Airserve Eureka. They are just plain terrible. UPDATE: In mid late August 2025. Aireserv Eureka decided to ignore Amana's horrible lack of honoring our warranty and installed a new RUUD unit. Let's hope this goes better than this last year's trials. I'd definitely not recommend Amana for a future HVAC regardless of the positive reviews they have online. Eureka honestly doesn't deserve a stellar 5 star review but they have tried to do right currently so perhaps they again as mentioned above deserve more a 3-3.5 Star rating.

Very great service overall but following up after an AC repair to ensure the fix was done right was…read moreabove and beyond!

Had a bigger Hvac company start servicing my new homes unit- the AC stopped working- the guy came…read moreover and said "it's an electrical wiring thing, but I don't have time to figure out what's wrong. It's too complicated. You need a new system anyway- it's old" said I needed a complete replacement because they can't service my air conditioner anymore - wanted to sell me a $10k unit. Branden came over and did a long look at my unit and agreed that it was an electrical thing- apparently he WAS willing to figure out what was going wrong- got it going again and said when it stops working again to call him so he can figure out where the wiring needed replaced. Spent a long time at my house. Well, it went out a month later and he came over and did everything he could to figure out where the wiring problem was. Took a couple visits and lots of trial fixes. Said he could service my AC just fine in the future and fixed the issue- everything working again. He also has lots of options for when I do need to replace my older system- but it's not now. Very conscientious, very knowledgeable and very patient and tries very hard to fix the problem without taking shortcuts and not wanting to do the work cares more about the customer than making a big sale.

Tim is very knowledgeable. He's easy to talk to. He explained everything that was wrong and he…read moreexplained everything he fixed. We are very pleased with his work.

We had a tankless water heater replaced. Paul was knowledgeable, kind and clean! He did a lot of…read moreextra work to get the new water heater covered from the previous warranty. We are very grateful for his help. Also, we have hot water again! Would definitely recommend and use again in the future.

We had a chimney cap that needed to be fastened and caulked…read more I called this morning and let them know I needed it done today if possible because of the storms coming this week. Austin out and let me know that he would come over and handle this before the afternoon was up Once he arrived, he was very professional and timely. He finished the repair in a half hour and was able to keep the cost down on my end considerably. I highly recommend this company to anyone in need of their services

Over Labor Day weekend I had Elite out as my AC went out. The technician came out and replaced the…read morecapacitor. In testing the fan motor, the motor was free spinning without any resistance or slowing/drag observed. The unit started up. One week later, the unit went out again, but this time the fan motor was locked up. The fan motor and the capacitor replaced and the unit started up. During this second repair the technician took the capacitor I had purchased for $500 (a part online for $25), did a test, didn't report the numbers to me, and told me he was placing the part back into inventory on his truck. I reached out to Elite after this repair asking for a refund of the capacitor in the amount of $300 to so that the technicians repair time was covered for the holiday time the week before, and they refused. My rational for the refund, and my concern, is that there is a potential that the capacitor to replace the originally failed one was used, given the apparent practice of technicians using old/worn parts that have been placed back into their inventory. While the technician stated that the capacitor still tested ok, given that this specific capacitor was installed during the motor lockup, it is inherently altered and worn. Wit this practice, I am concerned that such a used capacitor was installed on my unit with the fan working properly, and thus caused overheating of the motor with a weakened capacitor. Elite has offered no refund at this time, and I have canceled all of my extended families' services with the organization, given that they have the potential of utilizing worn parts and selling them as new parts.

I have been using Welch for approximately 5 years now. I had left my previous company due to…read moremanagement changeover and merging with another company. A neighbor recommended Welsch to me and I could not be more satisfied . I have a big home with 3 air conditioners and 3 furnaces, so I rely on them to keep working. Colin is our service person, and he is "the bomb". He is always on time, extremely good at what he does, very very thorough, and respectful to not only my husband and I, but treats my house respectfully also. I have one unit in the attic, and he never complains about crawling up that ladder in the heat to check it out. My pricing is a bit more due to the number of units I have, but the quality of service and respect is so worth it. The office staff is very organized also, and always kind /nice when scheduling or troubleshooting a problem.

So this is not my usual review but there is NO WAY I can't brag just a bit on this local business…read morethat is just outstanding! I've used Welsch for over a decade and my family used them before that. So my experience runs deep. First thing you should know: their technicians stay. Meaning you benefit from their experience and commitment to Welsch's service standards, which are high. Recently, I had a blower motor go out. Jeremy came out within the hour (after hours), diagnosed the problem and had Scott on the phone to check inventory. It wasn't easy but Scott was on the phone at 8 AM, ready to set up an appointment to install the motor - less than 12 hours later! Incredible. Look, you might find cheaper but you won't find better service, more knowledgable technicians and an overall feeling of "We got you!" like you do with Welsch.

Called after hours on Thursday and spoke to the answering service. The next day I got a call first…read morething in the morning to schedule the visit on that same day. Great communication! Tech came at the time they scheduled, he was courteous and efficient. He explained what he was doing and why. I fully recommend this company.

Our AC went out the other day, and I gave Dole a call. It was after hours so no one picked up, I…read moredidn't leave a message, but I did still received a call back. The lady on the phone was very nice and scheduled a tech to come out the very next day in the morning. My time window was 8am-12am. I received a text and an email confirming my appointment. On the email link, you can also see the name and picture of the tech that will be coming out. The next day I received an alert at about 10am notifying me that the tech was on the way. The status email showed me his GPS location! I thought this was a really nice feature, it gave me an idea of about how far he was away. Justin was my HVAC tech. He wore a mask and shoe covers when he entered the house. I explained the issue I was having, and he first took a look indoors. He quickly found the problem was a leak in the evaporator coil. Justin presented me with all my options and facts and let me make my own decision. At no point was he pushy or trying to sell me extra services. I had some other HVAC questions, and he welcomed those and answered them and provided good suggestions. Since one of the options was a full replacement of my unit, on the same day I received a call from the Dole sales rep. He said he was able to come out that same day to give me some options of replacing the AC unit. He was courteous, came out, took a look, and we spoke through options. I was provided quotes on the same day within about 15 mins. I was very impressed with Dole and will definitely be using them again for any HVAC related jobs!

Can't recommend them enough…read more Price quote was less than the other companies that we looked at. Communication was quick and clear. Service tech arrived on time, communicated well and explained everything, Very professional and got our repair done quickly! Hopefully we will kit have a need for their services again, but if so, we will not hesitate to call!

Logan was awesome, timely, and was able to help me efficiently. Will definitely suggest this…read morebuisness to anyone in need.

Pleasant to deal with!…read more My scheduled changed and they were so accommodating they still came over and drew up a quote so I could get this over as soon as possible for my HOA to approve. Communication is good. Staff is very friendly. Quote was very detailed and just what I need for HOA approval. Recommend for any HVAC needs.

I have been using Aire Serv for all my air-conditioning and furnace needs. I partake in the monthly…read morefee for maintenance that most AC companies have (get discounts too with that ). They're very alert about coming in and putting their booties on on first entering the home. Any employee who's ever come into my house from Aire Serv is courteous, informative, and compliant with my needs as a client.