Unquestionably the worst experience I've had with a business. To sum up the long story below, took two months to get the wrong product delivered, incurred an $18 fee to ship back the wrong item, and finally had the order cancelled by them, after getting yelled at repeatedly by Samuel for "mouthing off." If you value your time and money, and expect a certain amount of respect as a customer, order from somewhere else.
I placed an order for a CMC flat match trigger in burnt bronze on March 8th, with the item listed as "in stock" on the website. The item was to be a birthday present for my brother, so it was relatively time-sensitive. I received an email the next day stating that the website showed that the item was in stock incorrectly, and that they were waiting for more product from their supplier. Okay, no problem.
I emailed the customer service team on March 24th asking for an update. I never received a response. So I called a few days later for my first experience with Samuel. Sam told me that CMC had recently moved their factory and that the product should be in stock soon. Okay, could have let me know that, but okay.
April 15 rolls around, a full month and some change after I ordered, and still no info from Aim-Trax about my order. No updates, nothing. So I call again. And again. And again. After two days and about 20 calls to the store with no response and no ability to leave a voicemail, I finally get through to my buddy Samuel. After some heated debate about the merits of keeping your customer base informed and threatening to cancel my order, he tells me that the only stock available for the product I ordered is in white, but that he would be willing to cerakote the trigger with burnt bronze as a consolation for my troubles. I told him okay, wasn't what I originally ordered but seeing as my brothers birthday was now over a month ago, lets just get it out the door.
Two weeks later and we are well into May now(my brothers birthday is mid-March), my brother received a FACTORY SEALED CURVED burnt bronze trigger, clearly not a cerakoted flat trigger that was agreed to. I explicitly stated the last time I spoke with Samuel that I had ordered a flat trigger, which he agreed to cerakote, so clearly this guy doesn't care too much about customer satisfaction or getting the right product to his customers, as long as it shuts them up.
So I call back, clearly upset due to the time I have now invested in trying to give these people my hard earned money. When i brought up the last conversation we had about cerakoting the white trigger, Sam starts YELLING AT ME, and telling me how I "already got the product." Once I made it clear that this was not the correct product, he tells me he will ship the correct trigger today, and that my brother should ship the other trigger back. I ate the shipping cost out of pure frustration($18), and sent my brother a packing label to send it back, which he got around to two days later.
5 days after our last conversation, I call to check status of the order, again speaking with Samuel. He tells me that the order never shipped because they didn't receive a tracking number, and he was not in the slightest bit pleasant. This would understandable, IF HE HADN'T TOLD ME THAT HE WAS GOING TO SHIP THAT DAY. Made two promises to me that were never kept, cerakoting the white trigger and shipping that day.
I received conformation on May 18, a full two months after I ordered, that the wrong trigger that I had to reship back due to it being the wrong product was delivered back to Aim-Trax, signed for by Sam(pretty sure hes the only one working there at this point.) I received no correspondence from Aim-Trax, but was so incredibly frustrated at this point that I gave them a few days to see if my brother would get delivery of his birthday present.
I called today, May 22, to check the status, again speaking with Sam. He tells me that they received the trigger back, but would be cancelling the order and refunding me. I told him that if I was to tell people this story, they would assume I am making it up, that no one could possibly have this bad of a customer service experience. He proceeds to start yelling at me, telling me that every time I call i start "mouthing off," not to call again, then hangs up the phone. Absolutely ridiculous. The amount of my time spent calling them, only to be hung up on and disrespected.
To sum up my story, ordered, took two months to get the wrong product without any customer correspondence aside from me calling them, incurred an $18 shipping charge to return the wrong product, got yelled at a bunch of times of Samuel, and it ended with them cancelling the order. read more
