Office staff is always pleasant. Attractive and comfortable waiting room…read more Doctor Schmidt runs amazingly on time. Always a caring, through examination.

I'm going to start off this review with I have chronic pain and fibromyalgia. I have autism. These…read moreare affected by hormone regulation massively and I have been without due to lack of being able to find care in a previous place I was living. I have been on hormone replacement for years and have been to specialists and now have it managed by primary care and have for years. I would like to say I have never felt so dismissed and so not listened to and like not a single person gave a shit about what my medical problems were than when coming into this office. If you're looking for a cute office to give you outpatient cosmetic procedures and generic medication that doesn't actually require them to provide care then I'm sure it's fine. If you have established medical needs I would seek out literally any other office because this one is just full of conventionally attractive people who look pretty and do nothing. I came to this office to establish care when I moved back and emphasized these things. I'm in pain. I'm overstimulated. I need my medication please help me. I filled out paperwork to make sure they had all of my doctors information. 3 different doctors including specialists to give them my paperwork. Over three weeks went by and I had not so much as received a peep from the doctors office as to what is going on, where my records are. I emailed them frustrated and in pain. I have no direction and have received no communication what is the problem. They emailed me back with unfortunately we don't have control over how long it takes to receive records. Wow. The dismissal from this office for not following up to make sure they had a patients proper paperwork is disgusting. The NP not only didn't address the factors of me being in pain, offering to give them my copies of my own paperwork, and just immediately made it my problem they aren't doing their jobs. He even said he tried to call a phone number one time and it went to a records department. I can't believe I have to tell a medical professional this but Google is free you can see my previous office and if the number on my form didn't work you can call a different one. I was then told he could recommend me to a specialist. I've seen a specialist over 5 years ago and was placed back on primary care. I hope you don't have patients with actual chronic illness and problems because if this is how y'all treat them you will kill people.

Keeping it at 1 star. The phone response has much improved but the clerical staff are not very…read morefriendly and they are just not personable or professional. Last thing I want to see is a nurse wearing headphones or who has to ask the patient what their weight was because they "forgot" and they do the bare minimum. Maybe Vanessa was just unique and cared for her patients but their replacements are there just there to collect a check or so it seems. This place has lost everything that made it great, and can't bring myself to recommend them to others. Do better or at least do something.

They used to be a great practice, catering to infectious diseases and primary care. Once they…read morebecame Prism, they lost several of their original doctors, lost the support staff, it went to total crap. The new patient portal is a joke. You cannot get anyone to return a phone call unless you threaten to sue. The new staff couldn't even figure out how to accept a payment. It's a joke of a practice, and I don't trust their quality of care. Such a shame it went from 5 stars to 1 in only a year.

I have been a patient of Dr. Steven Pounders and his group for about 10 years, and the care I have…read morereceived from this exceptional doctor and his whole practice has been beyond kind and the very top of care. This is the best practice I have EVER been fortunate enough to have been a patient in. I would highly recommend this doctor and his practice to anyone hoping to find the best professional primary care in Dallas. The word, Great, is thrown around casually, but this wonderful doctor is truly a great physician and person. His staff is friendly and does their jobs with professionalism, yet with a thoughtful and more than pleasant demeanor. Beautiful offices and a wonderful central Dallas location. I have always felt valued, encouraged, and safe in this practice. Margaret D.H.

I have been coming to this practice run by Dr Pounders for over 25 years. I consider him and his…read moreentire staff the very best at what they do. I actually have seen Erin Simms for the past 4-5 years and she has taken extremely good care of me. I would recommend her as well as Dr Pounders to anyone needing a primary care physician here in the Dallas metroplex . Their office is conveniently located in the Oaklawn area, just west of the Dallas tollway at Wycliff. His compassionate staff will make you feel at home and hopefully you will become a long time patient as well.

You cannot trust this practice to call you back, respond to a text or email you…read more Anyone you contact blows you off to someone else and then they try push you off on someone else. My LTD instructor company has canceled my claim and no longer pays me income. There business office has acknowledged they have the documents but done nothing with them. I've tried to reach my PA, two separate nurses and their office manager to no avail. Their practice is competent but their customer service is the worst. Go to them if you want good care but don't expect anything from them by way of honest communication I am currently looking for a new provider

North Texas Infectious Disease Consultants is the premier HIV/AIDS facility in the Notth Texas. The…read moredoctors and staff utilize cutting edge medical diagnostic equipment and procedures. I was not in good shape when I first visited and suffered from debilitating fatigue. North Texas Infectious Disease Consultants had my energy back in two weeks. I am highly impressed with their clinical trials research department which allows you to help make improvements in existing drugs and create better ones with few or no side effects. The staff is very personable yet professional. They make you feel welcomed and loved and truly care about your health and well being. I would highly recommend them. Sep 16, 2014

Rudest person I ever met, yells at his staff in front of patients. Never go back!! Talks about…read moresensitive subjects like he thinks it's funny and calls in assistant to tell them almost as a joke.

From the owner: Transhealth /HRT & General Medicine & Infectious disease, general skin conditions, and STDs.read more

Usually visit the hyper-exclusive location on the top floor of tony Baylor Hospital, but for just a…read morequick lab I used this location since it was closer. What I LOVE! The warmth and caring from the staff. Especially my phlebotomist. Must have had six HUGE Bunny Hugs! The state of the art diagnostic and treatment equipment. After doing extensive research, I discovered that North Texas Infectious Disease has a who's who of the worlds top specialist. My doctor graduated from Harvard and interned at the Center for Disease Control. All doctors have similar or higher credentials. The second location next to Northpark Mall was built for patient convenience and many elderly who can't drive and those in Collin County needed something closer than downtown. Billing and insurance is seamless. Interior sparkles with the latest equipment, relaxing waiting areas and jaw dropping glamorous patient rooms. NO PAIN ever! Highly recommended!

We have decided to leave our current doctor because he has switched over to a " Concierge service"…read morewhere you pay 1,400 OUTTA POCKET to see him- otherwise you get his lackies and nurse practitioner. APPOINTMENTS ARE HARD TO GET WITH GREAT INSURANCE! I started calling this place two weeks ago for "new patient appointments"- left 3 messages- no call back for the coordinator. Today I called EARLY! Finally spoke to a "live body" Was told "before we set up your appointment you have to have last dr send over all your medical records- then we call you back" The records are to be faxed to JAMIE at 214-823-32**. Shit! The way these people return calls? My doctor now is a mess because of his new " concierge service" which puts his paycheck before my healthcare- absolutely not! What IF I said I didn't have medical records? Would these doctors still see me? Nope! Moving on to the next doctor to check out before making a decision on who my new doctor will be- Medical care in Dallas SUCKS! The doctors are all in it to make a fast buck off the patient it seems

GO HERE These reviews had me so freaked out ... not at all…read moremy experience. Easy FREE parking. Less than 5 minute wait, no appointment. All sweet staff. I forget her name but she was so kind and talked to me because I was nervous (hate blood draws) Great experience. So easy. Go here, don't think twice.

I've been meaning to get bloodwork done for the last 2-3 months, but due to outside circumstances I…read morewasn't able to go in until today. I'll admit, I was a little nervous walking into this Labcorp location after seeing the 2.6-star rating. Thankfully, however, my experience couldn't have been more different -- it was truly a 5-star visit. I originally scheduled an appointment for 8:45 AM, but due to traffic I arrived about 10 minutes late. I was pleasantly surprised that I was able to reach a real Labcorp employee through their phone service (press 7) and let them know. They were incredibly accommodating and reassured me that it wouldn't be an issue and that my appointment spot would still be available when I arrived. Although it's a typical Labcorp location, the check-in process was quick and easy, and the staff was incredibly friendly from the moment I arrived. The phlebotomists were patient, professional, and kind. When the first phlebotomist had trouble finding a vein, she didn't rush or force it -- instead, she took the time to get someone who could, which I genuinely appreciated. That's when James stepped in, and he was absolutely phenomenal. He immediately picked up on the fact that I was nervous and went out of his way to make me feel more at ease, keeping the conversation light and genuinely comforting. There was a small miscommunication about how many vials were needed (it ended up being 8), which meant I had to be restuck to collect the remaining 4. Even with that, James remained calm, reassuring, and incredibly professional throughout the entire process. Technically, I was stuck three times, and as someone who hates getting blood drawn, I can honestly say this was still not a bad experience at all. The care, empathy, and professionalism - especially from James - made what could have been a stress situation surprisingly manageable. If you're hesitant because of the rating, don't be. Based on my visit, this location absolutely deserves a higher score.