Been with Red Brick for a few years now. Great service. I haven't had to worry about my rentalread more

I have used this realty company exclusively for my properties in Arizona. I bought my properties…read morethrough them, they rent them, market them and take care of all the complaints and repairs required for me for the past 15 plus years. If I didn't trust them I would have left them years ago. Mario Montoya has been with me for the past several years and I have full trust in his abilities to manage all these properties on my behalf. In the past month alone, one of my properties was abandoned, another house needed a new air conditioner, another house needed a new fridge, etc. Ariana Jaynes, the newest star to step up with getting my abandoned property renovated, painted, new carpets and coordinating all the bids and getting the renters happy. She is energetic and treats me with the upmost respect. She got that abandoned house up and running in a week . Mario and Ariana had that property rented before the work was completed. I strongly endorse this property management company. These investment houses have tripled in value since I purchased them.

Patriot Property Management is our go to for our clients that have taken on the landlord role and…read morethe tenants that need a home. Homeowners sometimes thinking being a landlord is an easy gig, but soon find out the opposite. Patriot can step in and make a landlords life so much easier. They are very organized and do a great job with coordination. Tenants can get the help they need finding a new, safe haven. I highly recommend them!

Patriot manages my Scottsdale property and has for years. It's been vacant twice and each time…read morethere was less than 3 or 4 days without a tenant in the property. Downtime on investment properties can really eat away at your returns and these guys get that - they keep my property occupied and I love them for that! Thanks to Cassie and her whole team!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

So Far Trying To End A Nightmare That Sage Property Management Started Has Been Hell. I Have Called…read moreLeft Emails Very Straightforward They Are Trying To Collect For a Debt That Has Been Falsified & I Have Sent All Proof Regarding This Matter I Called Third Parties Included Everybody Keeps Talking About They Are Waiting On Answer As If They Don't See The Discrepancies & Inaccuracies. FCRA Is Being Violated And They Know It.

If you are a prospective renter and ever come across a sage property management home in the Phoenix…read morearea... RUN. They will move you into a home that's filthy, run down, and any serious issue that has happened at the home they will blame you for even if it's the pipes that were installed in the 1980's with no upkeep. You can also kiss your deposit goodbye from the moment you give it to them, especially if you resign. The only way I'd recommend them is if you are in DESPERATE need of a home. They will try to raise the rent tremendously each year and not do any of the promised repairs that they tell you. AVOID THIS PLACE AT ALL COST! I am now eternally grateful to have escaped their grasp. I wish there was a less than one star rating because that in itself is too high for the "service" that they provide. Update: no email was sent after the comment was left by the business owner.

Efficient and friendly. I have used them to take care rentals for years. I am satisfied with their…read moreservice.

I agree with anyone who's had problems with this company as a renter. First, they were too lazy to…read moreshow the unit I was interested in, so everything was done with a mailbox hanging on a fence outside the unit. Never saw anyone from the office until three months before my three year lease was up. They tried to get me for a turn over coordination fee of $50 after I gave my notice and vacated. I sent an email stating After reviewing my lease and no charges against the condition of the property, I have found no mention of a Turnover and Coordination Fee anywhere in my lease. - Security Deposit Restrictions: A turnover fee cannot simply be deducted from a security deposit at the end of the tenancy unless it is for damages beyond normal wear and tear, or if it was part of a clear "nonrefundable fee" clause in the lease. There is nothing in the non-refundable clause that indicates a Turnover and Coordination Fee.($50.00). Please explain this deduction to my Security Deposit. I wonder how many people they pulled this on, but I was smart enough to do my research and find out what Arizona Law was with regards to this. It was only $50, but it was illegal and they thought I wouldn't catch it. The property is now available and I warn anyone who wants to rent to read the fine print. I was paying $1020 and now it's $895, BUT there is a so called "Package" the Resident Benefits Package (RBP) for $45.95/month, which includes renters insurance, HVAC air filter delivery, credit building to help boost your credit score with timely rent payments, $1M Identity Protection, our best-in-class resident rewards program, and much more! More details upon application. If this is mandatory and you have your own renters insurance, it's a rip off. You will never see a HVAC filter for your entire lease term. When I rented it was called a concierge package and I never received anything. As far as Angela, she is terrible and I have the texts to prove it. If you own property and use them as a rental agent, I'm sure they're fine, but if you rent from them, its a different story.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

No accountability…read more If you're considering using this large prop management group to manage your property I would think twice. Just moved into a house as a tenant. They will have next to no information from the owner of the property. Frankly, they don't consider it their responsibility. What this company does is reinvent the wheel. What I mean is instead of finding out from the previous owner what companies provide utility services and internet or cable to the home they will send you to a third party company to do all that research which causes unnecessary delays. My water service was delayed 5 days. I was without water for 5 days after I moved in because even though the residence is in Glendale, water, trash, sewage is provided by the City of Phoenix. I had to learn this myself by trial and error. If you ask them at AZ Prop Mgmt services they are clueless and frankly don't seem to care. They don't consider it their job and will send you to this 3rd party business they hire. This was the response I got when I had a similar problem getting internet up because there is no coax connection 5 days after I moved in. "We do not have any info but I would recomend calling some cable providers. We will check to see if the owner has ever lived in the property and if they know." My prop manager in Scottsdale is accountable and treats these issues with the appropriate urgency considering you're just moving into a property and need these things lined up promptly. Totally different experience with this group. No accountability. They care about running your credit, getting your deposit and you signing the lease. Outside of that you're treated with the "it's not my department" type of response where they insulate themselves from any accountability by referring you to a third party business that you have to set up and appt with when could simply collect that info from the owner (i.e., they reinvent the wheel) rather then making it a part of their process to get the info from the prop owner. Instead, they treat you like it's a major inconvenience to them to have to get in touch with the owner of the property. Very impersonal and uncaring. I would highly advise against utilizing this company if you are a property owner.

Ryan was great and the process was very smooth. I highly recommend them for property management.read more

The whole was super helpful! This was our first home we rented so we didn't know a lot of things…read more And they were very were helpful, answered every question we had. Noel and Jason were quick to reply with every question we had. And we had a renter in less than a couple weeks!

I just want to add to my previous review. I've had excellent interactions with Noel, Janie, and…read moreJason. I have not mentioned prior that Jason does a great job on playing interference with tenants. I don't have to worry about needy tenants as Jason will take care of everything!