I coming to Palm Springs and enjoyed using this Spa. My provider was Bill today, I had a custom message. This massage therapist is so well trained in his craft, he is gifted and has a lot of passion in his Endeavor. Thank you so much for your knowledge and kindness Bill. I truly appreciated it. I will be back, like tomorrow... The staff were ALL so nice and professional, and kind. Thank you Noelle, Nicole, Mary Ellen (assistant Spa Manager) and Janet, and many more. This facility is so relaxing and had an amazing energy and vibes, please come in and explore it yourself. I also love their retail products. This Spa carries Biologique Recherche, one of the Top of the line French skincare products.! I using the Grand cream, the serums, and of course P50, and many more. If you abused your skin in the SUN , you know who you are ok, this line is your rescuer! You should thank skincare Master Adam, this talented and caring Regional Director for one of his managing Spas at the Hyatt. He brought this Miracle skincare into this Spas and for YOU. Lastly, paid and preorder this miracle Grand Cream, this Spa cannot keep this product on their retail self. Do not take my supply, again preordered your own. Muah, muah. Which means kisses, see you tomorrow for me ... read more

My mum and I went here together for a treat. The spa itself is pretty small but really nice. There is a hot tub in the women's only area with six loungers around it. Then there are lots of loungers and daybeds around the long fountain area. My only thoughts with that area is there isn't much shade so you couldn't eat on the daybed when the sun was overhead but we ended up eating at a small table and it was fine. The staff we're all really friendly and the masseuses that we had were lovely. There isn't anywhere to swim in the actual spa but a short walk away you can access the adult only pool which we found in the afternoon. I wish that staff had indicated that this was here earlier on in the day. I'll definitely come back here. read more

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I stayed at The Grand Hyatt Indian Wells 2 nights and as a Globalist, I get to use the Agua Serena Spa for the day. I love that they have this as an Amenity. At check in they say it is in lieu of a lounge. Honestly, I think a lounge would be better. The remodeled spa isn't for the better. The sauna and steam room still break down on and off. They do still provide some snack items. My only complaint is that they took out the gravity chairs in the lounge because it didn't go with their new look. The new chairs are not comfortable but they look good. read more

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I booked an online reservation and realized afterward that I used the wrong credit card, so I made a second reservation with the correct card and called to cancel the first one. Kaylin answered, and I explained multiple times that I had an existing reservation with a confirmation number that needed to be canceled. She insisted there was "no reservation" under my name or phone number and claimed I had only created a profile. When I asked if I could just make a reservation over the phone instead, she sighed and asked for how many people. I said two (for my mom and aunt). Later, I received a call from Noel informing me that I somehow had FOUR reservations total: the two online reservations Kaylin claimed did not exist, plus two additional reservations Kaylin herself created. Completely unacceptable and incredibly disorganized. I explained the situation to Noel, and instead of acknowledging the confusion, I was told, "It's fine, it's a mistake on your end." At that point, I honestly should have canceled everything, especially considering we were paying over $520 for this experience. Unfortunately, it only got worse. My mom said Mousses gave a great massage, but during the service she asked her to remove her watch and supposedly placed it with her robe. After the appointment, her watch was missing. We went back in person, and the spa said they didn't have it and told us to contact hotel security/lost and found. Now security claims they don't have it either, even though the watch's location is still showing there. On top of all of this, the sauna was broken and there were no mimosas available. For the amount of money we spent, the entire experience was a complete nightmare from beginning to end. Poor communication, disorganization, missing amenities, and now a missing watch. Definitely not worth the price. read more

I'm sorry but i was not happy with my facial, nor was i impressed with my overall experience. My dear friend treated me to a facial for which i got upgrades; the aesthetician was not informative on the prices so by the time it was all over i had to pay an additional couple hundred dollars for a service i found less then satisfactory. It wasn't a relaxing experience. I felt she was rushed and harsh. Mind you, i hadn't had a facial in over 25 years so maybe i expected too much. I did not feel i was greeted warmly or that i was left with a good feeling when i left. To top it all off, i had cash to pay for my upgrades and was told they do not accept cash. I had to drive over 5 miles to my bank and back to pay them for services i was thrilled with! I would not recommend and would not return unless there are some changes. read more

Very happy with our visitor here. Saw it on Groupon and thought it would be a fun surprise for the wifey's b-day. We were treated right when we walked in by name (we had reservations), shown the very nice, clean facility, changed and had some amazing massages. The plunge pool was nice, and the whirlpools as well as the relaxing co-ed area. Will be back again! read more

Husband and I just enjoyed our couples 80mins and want more!!!!! Beautiful cozy spa with unisex sleepy bed by their waterfall with open sky view! Very pampering spa with everything you need available! Just purchased their shower mist and can't wait to bring the spa HOME! read more

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I found this place on Groupon and when I looked at the reviews, I figured why not let me give it a try. I am so glad I had the opportunity to get a massage by Michelle, she was AMAZING. she went above and beyond. It was just great!! My massage was cut short, it was suppose to be 50 minutes but I only was there for about 40 minutes! I also had the pod for 50 minutes. I was hoping there would be some music and even though there was a button for music, that didnt work!!! when I asked the employee afterward about the music, she said oh we dont play music for people to be more relaxed!! I dont think this is a super luxury spa and its too expensive in my opinion. so regularly its about $250 for the massage and pod. you can get it through Groupon. But even if you do get it through Groupon, there is still 20% gratuity from the original price which I think its ridiculous! I was told by their front desk staff that I was going to get a tour of the facility and that also never happened! My friend had purchased the massage and use the facility for the day. She only got the massage and didnt really get to use the facility and they refused to let her come in the next day to be able to use it. Not sure if I will be returning here, if its for the massage then definitely yes! but other than that, no. The lockers, i put the code and when I came back to get my stuff and tried to open it, It wouldnt open There are a lot of things that I disliked here, I dont recommend it to anyone. read more

Agua Serena Spa - Day Spas Near Me - Indian Wells, California

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The masseuse did a wonderful job. Manny maintained the towels etc in the locker room- he was friendly, happy and made my day. Super hard worker and great at his job. Very outdated and damaged but clean. Very overpriced. The check out ruined my massage experience. Watch out because they will charge you 20% gratuity (they put it in the fine print with the waivers and they do not mention it verbally - this should be mentioned). We tipped the masseuse $50 cash on the $200 massage. Then, on the way out the front desk informs us that an additional 20% on the $200 will be added. We informed the front desk that we already tipped the masseuse but they informed us it was "in the fine print". Poor management. We will not be back. read more

Beautiful views, plenty of areas to lounge around in and was assigned an excellent massage therapist. I spent most of my time near the lovely fountain area and was even offered a complimentary glass of champagne for my birthday. Sweet! I hear this place is undergoing renovations and will be offering a lazy river for guests which sounds cool. I took off one star because I felt like this establishment didn't disclose what felt like hidden fees to me as a customer. An additional percentage % was added within my bill for gratuity without being disclosed. I tried to look past it but the employees at the front desk didn't make the situation any better and were extremely unfriendly and lacked customer service. read more

Agua Serena Spa - Front entrance signage - Day Spas Near Me - Indian Wells, California

This spa is a must if you are visiting the resort! Always tops off my trip especially when I need some alone time

This place used to be the hidden gem of the valley, but after remodel, I'd suggest skipping it and going to the Mariott. I'm not sure who they got to do their new furniture, but it is bad. Not only is the furniture uncomfortable, it doesn't look good. Not a place you want to be and spend money. You used to be able to sit by the reflection pool and look up at the mountains or move a chair to find the sun or sit next to your spa buddy. The new fixed beds, smell like sweat and face each other. Never mind the geese poop stains on the beds... this is the Grand Hyatt! read more

The masseuse I usually go to when I visit Palm Springs was out of town, so my hotel's concierge referred me to Agua Serena Spa. The services were good (on par with other spas I've been to in major cities). I got a 50-minute deep-tissue massage from Jovita (relaxed some of my toughest knots) and a 50-minute signature cactus-and-date scrub from Bill (wonderful technique). Agua Serena's facilities are nice. Indoor and outdoor spaces, comfy seating while you wait, whirlpool, dry sauna, locker room with all of the extras you might need before or after your services (e.g., razors, combs, hair dryers, hair spray), etc. The reason I give it only 4 stars is because the prices are inflated compared to similar-quality services at other places. Also, they add a 20% "service charge" to your bill, which, as a customer, feels like passing the buck. I usually tip 20% for good service, and would've done so for the services I got today. But when the tip is built into my bill, it can't help but feel like "We can't afford to (or don't want to) pay our people more, so we're going to make *you* do it for us." Another poor experience was lunch. Awesome that you can order lunch at the spa. After my services I was feeling relaxed and glowy and was looking forward to wrapping up my visit by having lunch on the patio. The menu has many options--ranging from salads to flatbreads--and lots of alcohol. I ordered a Caesar salad ($15) with grilled shrimp ($6). Because of the price and the fact that I was at a hotel, I expected to receive something of the size, quality, and presentation of what I would receive if I were ordering room service at the hotel. However, what I got was a cardboard takeout box with about 1.5 cups of shredded, browning romaine lettuce; 5 shrimp (no problem with the size, quantity, or quality of these); tiny stale croutons, a to-go cup of dressing, and a smaller to-go cup of cocktail sauce. Lunch is also automatically tipped 20%. So I paid $25 for a salad the size and quality of a Trader Joe's prepackaged salad. Not a great feeling (or filling). read more

I'm one of those people who rarely books an indulgence like a facial, so my expectations are pretty high for a satisfying relaxation experience. Well, I was NOT disappointed! I had the HydraFacial done by Amparo, and she definitely delivered! My face is glowing like a diamond, and even more importantly, here I am hours later still relaxed. Thank you Amparo! The full experience, including the jacuzzi, sauna, showers and champagne were an excellent pre-treatment cushion too. What a great time, so glad I went! read more

MY 200th REVIEW: Who doesn't love a massage?! Now let me tell you a little about myself. I am a frugal shopper and I absolutely love deals! Whenever I plan a trip somewhere, I always check Groupon, Living Social, Amazon deals, and Travelzoo to see what deals I can snag while on vacation. And my friend, I scored with this Travelzoo deal!: 50 minute Swedish massage with foot and hand scrub and $20 worth of spa bites. Since I was spending the weekend at the Hyatt Regency Indian Wells Resort, I took advantage of some much needed R&R. I walked in and was greeted with a warm "hello"! After completing necessary paperwork, I was escorted to a ladies only "retreat" spa area. The spa area, along with the facility as a whole, is immaculate! After changing into my robe, I was given a tour of the spa area: steam room, dry sauna, shower area, showers, pool, relaxation area where I wait for my therapist to take me to the massage room. Ahh, that massage was everything! Right on time! Once the massage was over, I was escorted to the outdoor unisex area where an ice cold glass of infused water (cucumber, grapefruit and mint leaves) awaiting. Oh the ambiance outside- sitting in the deck chairs surround by a small pool with waterfall and listening to the sound of running water was so serene. Welp, my relaxation period didn't last long, as the 105 degree weather was taking its course on my body, and since milk chocolate melts in the heat, it was time for my milk chocolate self to go lol. So I headed back to the female only area to change out of my robe. Included with the Travelzoo deal was $20 worth of spa food. Since my massage was later in the afternoon, the kitchen was closed by the time I got dressed. However, I was told that I could come back the next day to use the voucher, and since I was staying at the resort, that worked out. About that spa food menu: uh, the choices are limited and the items that I ordered wasn't horrible nor was it nouth-watering. It was just ok. For $115 (Travelzoo price) plus $21 gratuity that the spa added, was well worth it! read more

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Honestly expectations completely exceeded in every way here. I'm used to going to like extremely expensive and fancy spas and not that this isn't but the hotel I think is only a four-star hotel so my expectations of the spa were not like anything that out of this world. The entrance is beautiful and the front desk staff are so sweet. They have an on-site full service concierge that walks you to your locker and takes care of any needs you have. The steam and sauna were absolutely fabulous and the shower has this incredible eucalyptus spray that you can use. I even bought some to take with me. I wish that the women's locker room had a cold plunge but oh well the hot tub was fairly nice. One of the best features was the massage chairs. I never wanted to get out! My husband and I also ordered lunch because we did a spa day together and it was very fast and we got to eat outside together in the beautiful outdoor area. That's coed. I never get Swedish massage because it's not deep enough for me but I have to say the Swedish massage was exceptional. He was just so wonderful and relaxing. The only thing is he was a little bit late picking me up and ended on time, so really my massage was only like 40 minutes which honestly is kind of annoying but whatever my husband loves his facial! Validated parking and could not have been more accommodating. I cannot wait to go back. This is the spot for a couples day at the spa, but even just like I would do the day pass there it's so lovely! Highly recommend. read more

I wanted to spoil my mom and I for Mother's Day, I found this place to be one of the most beautiful spas in the desert. The front desk staff was very kind and attentive, they offered us a complimentary glass of champagne to celebrate. The only reason I'm rating 3 stars is because I wish our Masseuses would've given us the full 50 mins pricey massage to enjoy instead of rushing and cutting it 30 mins. We were late 10 minutes in but no where on the booking stated that our time would be reduced if that was the case. My point is the timing was significantly reduced for our first time there. We are locals but place is a bit hard to find since the Hyatt hotel is right in front when entering, not sure I like that they also charge for parking per hour. Customers want to go where they're getting their money's worth specially when getting services at a well known spa. Anyway thank you Savannah and Noelle for being so kind! read more

Agua Serena Spa - Day Spas Near Me - Indian Wells, California

Very peaceful and relaxing. Nice facilities. Staff is very helpful, accommodating and professional. Had a wonderful body scrub and massage. We will definitely return. read more

It was just okay. I have been to better spas, like across the street at the Miramonte. Prices were much higher than should be for the services, and then an automatic 20% on top of it. The facility was barely adequate, when we were at the Miramonte, we spent the day, lounging and relaxing at the spa. There are waterfalls, grottos, pools and hot tubs, for couples to enjoy. Here, there wasn't really anything but patio chairs next to a reflecting pool or lake, oh and a sauna in the locker room. We went, got treatments, and left, unfufilled. read more

The spa is always overcrowded with loud obnoxious, screaming women screaming vulgarities, and when I explained this to the manager because when I was in there, I couldn't even get on anything because they were hogging everything and screaming so loudly I couldn't wait to get out of there. the manager said she just likes to have groups she could've cared less about individuals. And another time. there was a business meeting in there where women were sitting all in the room where the chairs were all over the floor, food and wine all over the place, and being very loud, talking business. This is not a place to have a business meeting and it really hurts. Individual experiences. read more

If you get a Oil-infusion hot stone massage then you'll be grateful to all the Gods and Goddesses. And if Bill is your masseuse, then light a candle at the Alter of Patron Saint of Masseuses because he is the best. Strong capable Hands of an Angel. The premises alone are lovely but small. The waiting area could have easily been too crowded. Only four recliners in a small room. The locker rooms? Meh. But Bill? Sigh. read more

I called on a Saturday for a same-day appointment. The person who booked my treatment was friendly and helpful in discussing the various treatment options. On arrival, I was given a tour of the spa and settled in. I was quite hungry, having arrived at noon after a two hour drive and was pleasantly surprised to see a spa menu (in addition to the complimentary cookies/apples/dried apricots/tea). I requested a cheese plate and glass of wine before going in for my massage. Food and chilled wine were waiting for me when I was all done. I sat outside by the fountains for lunch, then took advantage of the outdoor jacuzzi, indoor steam room and sauna. The lounge was comfortable and close to the tea station. Sara did a wonderful job of my deep tissue massage, periodically asking if the pressure was to my liking. I appreciated this and the overall treatment. Thanks again Sara! Overall the experience was exactly what a spa should be... calm, relaxing and a good indoor/outdoor mix. Will for sure be back! read more

This is the most relaxing spa I have experienced. The staff is very friendly and helpful. They offer a variety of services to meet your needs. My favorite service is the sugar body scrub followed by a deep tissue body massage. The hydraFacial is painless and really brightens your skin. My daughter and and I have been going there for over eight years when we visit the area. I highly recommend Mary for a body massage! read more

My fiance and I had such an amazing experience here for his birthday. We took advantage of their "Love Rocks" special and Lynn and Brittany were absolutely amazing! The amenities of the spa were so beautiful and relaxing. All the areas were clean and the staff was all so kind and helpful. We utilized an older gift card and did have some complications with it but with the help of Chelsea and Salma they got it all figured out for us. We cannot wait to go back. read more

What an amazing experience. So beautiful and clean. The staff was super friendly and well trained. I would absolutely come back. My skin feels amazing and I even fell asleep during my massage. I love that you are able to have access to the spa for the rest of the day. Gym, pool, saunas. This was a great choice for a couple massage as well. They are very organized and accommodating. Some spas will rush you out after your treatment. Not here! Sit back and stay awhile. read more

ASK FOR MICHELLE! This angelic human went to town on my back and customized my massage to my body. I work on my computer and have bad posture so she made sure to leave me better than she found me Highly highly recommend. One of the best massages I've ever had!!!! You will not be disappointed. My friend and I weren't even staying at this hotel and they still took great care of us. read more

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Once you walk in the doors, your shoulders drop and you exhale, in short, you immediately relax. The aromas, the water ambience, especially the beautiful water feature with comfy lounge chairs invite you to stretch out and sleep or to just hang out and enjoy delicious food served from the friendly staff. All the employees make you feel right at home. We have been enjoying the yoga classes, the spa has separate men's and women's jacuzzi, steam and sauna, the amenities are beautiful! We have monthly massages and they are just awesome! Everyone that works there are super over-the-top courteous! I highly recommend this as a place to go if you're in town just for a short time, or for the residents who don't know that there are wonderful packages and membership opportunities at this place. We think it's an affordable, restful, tastefully decorated and "must" place to feel pampered in a beautiful setting. read more

Fall in SoCal can't be sweeter, specially if you treat yourself to a Spa day here. Friendly and professional staff from the receptionist to the masseuses. Angelica, took care of all in between accommodations and needs. read more

Agua Serena Spa - Fall in SoCal, Indian Wells, CA - Day Spas Near Me - Indian Wells, California

Lovely experience- indoors and outdoors. Friendly staff. Plenty of chill space. Food and beverage options.

Thank you Mary Helen for a great deep tissue massage!!! I often get massages so I am confident that you will thoroughly be satisfied. Just let her know your specific areas and she will loosen them up. Thanks again Mary Helen! read more

I have a membership here. For the most part, I use the sauna to relax. I have a very high stress job, and being able to fit the sauna in every weekend is great. With a membership, you get to use the gym, steam room, hot tub, fitness classes (I don't use those), and the pool. Membership comes with one "treatment" per month. I asked if I could do a scrub as my monthly but they said those aren't included. So basically a massage or facial per month. Everybody who works there is awesome, but a few have really stood out to me. There is usually one guy (sadly I haven't learned his name yet) who works at the front who is very nice. He always has my form ready as soon as I walk up! (You have to sign a form every time you use the spa). Chelsea in the front is super sweet. She really seems to care a lot about people. Angelica works in the locker area and is ready to help as soon as anybody walks in. And THEN there is Vanessa, the reason I am writing this review. Her massage is fantastic. I've never had a massage therapist, in my life, that I really thought was worth a second try. I walked in on a bad day, almost positively with tears in my eyes. At first, she seemed intimidating. I quickly found out I was overthinking the situation. She is extremely nice. I told her I didn't have a sore back but my legs and arms were tense. I run quite a bit, so my legs are pretty heavy. She seemed to have NO problem with the weight. Maybe she has experience in sports massage?? I'm in love. Anyway, I recommend this place wholeheartedly. The gym is open early for members, which is when I usually roll in. It's never crowded in the mornings and It's all IW residents as far as I can tell. The only thing I would change is that I wish the dry sauna wasn't on a timer. If you have to wait for it to get hot, it kind of sucks. The steam room is always on, so you can wait in there for the sauna to get hot (if you want). read more

Very nice and relaxing indeed. The spa has all of the amenities that you need to get relaxed and rejuvenated. Add a massage to it and you will be on cloud 9 for the rest of the day. The locker attendants are very friendly and helpful with anything that you need. I can't wait for my next visit back! read more

Decided to check out Auga Serena with a group of friends after a weekend at Coachella. This spa was amazing! The staff was so friendly and I loved the services. I decided to get a full body massage and was taken care of my Vanessa, she was amazing. Great amount of pressure and knew where to focus on during the entire appointment. My friends got massages as well and they were all super satisfied . We will Def be back when we're in the area again. read more

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Such a beautiful spa. Had a wonderful massage and facial here with Carlos and Ziggy. Service was excellent. Facilities are very clean and I enjoyed all the amenities. Recommend taking an outside shower. Wonderful experience. Would definitely return. read more

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I spent a few hours at Agua Serena Spa and left feeling very relaxed. The services I received were a body scrub and a facial. My body scrub was amazing! I loved taking a shower outdoors (privately of course) and going back in the room after for a quick massage. My facial was great as well and very relaxing. I will not confirm nor deny if I started to fall asleep. The facilities were clean and tranquil. I liked that they had both the eucalyptus steam room and dry sauna. I thought that the cool washcloths and cucumbers could have been placed a little closer to them though, I missed that they had them until I was going to the jacuzzi. The facilities have separate men's and women's outdoor showers, jacuzzi, and relaxation area outside. The unisex area does not have a jacuzzi or pool, however, the unisex area has a beautiful view and eating areas. I love that they offer complimentary snacks and coffee. However, I had no clue who to order lunch from and no one asked if I wanted anything else. The locker room could have been a little better. There were no combs stocked. Also, you have to track down the attendant to get a bag for your wet bathing suit. In the locker rooms, they do have blow dryers but should also have straighteners and curling irons to go with the gel, hairspray, etc. they do have a spray deodorant too in the same area....yay. read more

Wonderful! Relaxing! Facial was healing, and the Swedish message was very well done. Amenities are comfortable and clean, sauna, jacuzzi area for women only a bonus. Heated bed during the facial was glorious. Front desk hosts were friendly and answered the phone! I will be back!!! read more

A MUST DO! Yes the Hyatt Regency has Groupons in their off season. I had a Groupon deal for the spa & a Rebate from Ebates. I Called in advance to book an appointment. This is not your cookie cutter Hyatt Regency. This place has an identity and style all its own. I like that. The grounds are beautiful here. So I checked in early and asked about lunch. They told me I could order lunch by the waterfall and they would bring me lunch from the restaurant. I courteously declined and said I'd rather eat lunch @ the outdoor restaurant/cafe where all the action is, by the main pool. They said OK and gave me a Courtesy Pool Card to get into the hotel pool gate. So I checked out the crowded pool area with a DJ and Music and had lunch there. After lunch I went back to the spa which was just the opposite nice and quiet. I walked around the spa it's beautiful inside but especially outside. The waterfall cascading into the pool & the beautiful trees along the serene lake. They have free spa water, coffee tea etc. Just so nice and peaceful and you can collect your thoughts and connect with nature. I had a great message and enjoyed the jacuzzi steam etc. Fantastic! It was time to leave I gave them my parking ticket and they comped the parking for Free. Then they handed me an envelope inside there was a $55 Groupon credit towards any regular priced service of my choice and good for the next 6 months. I'll definitely be back. It used to be, you had to have mega bucks & be really rich to have the Good Life, not anymore. The Game has changed. You've been Upgraded. Now You Can Live Like a King on a Limited Budget! read more

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As in other reviews, my 80 minute massage by John was excellent. My greeting by Angelica was heartfelt and she looked after anyone in the spa. My problem is that I called the spa for an appointment, telling them that I needed a "me" day because it is a hard day in the year for me. Asked if after I could have lunch and chill and yes of course you can. Upon leaving, I went to settle my bill and see "September Specials" on the front desk. I paid $220 for an 80 minute massage (plus the 20% gratuity). They had a Harvest Moon Package w/ other amenities including the 80 minute massage for $199. I've had a bad taste in my mouth since. Someone should have suggested that package to me...yes I do see they have a specials tab on their website, but I didn't use their website when deciding to book my day. BOO on them. For that I will never be back ...and I'm a local. read more

Spa is very nice and pretty. Facility is clean and well maintained. Amenities are well provided. We did a couples massage that was excellent! Only thing that is missing that would make it a 5-star place is more coed features. Aside from the couples massage and the center lounge area, there were no coed jacuzzis, pools, steam rooms, or saunas so while this was supposed to be a romantic getaway with my girlfriend, we spent most of our time apart. read more

If you are debating whether you should spend a day here to unwind .. the answer is yes. I took my mother recently for a mother/daughter date and we both have never felt so relaxed in our lives. The facilities are clean and organized. The eucalyptus steam room was the best. The staff were completely helpful and wonderful. I'm already planning for my next visit because I can't wait to go back. FYI- they also have Groupon deals, I would definitely check that out first if you're debating. read more