I had my tractor repaired by this business just recently. They fixed the 3-point hydraulic issue…read more They charged $2,114.53. I paid without questioning, as I always do.
When I got my tractor back to my property, one hydraulic hose from the loader to the panel was leaking heavily, and the guy said " oh, I forgot to put the ceilings". Also, one of the 2 handles that operate the loader, was missing something, it was too loose and fell off.
I bought a 3-point toplink arm from them, they told me that they have a used one, I accepted it. Their part, unlike the original, has extra wings on the 2 balls of the 2 ends. The guy was supposed to remove the wings for the part to fit, one side on the tractor that he did, and the other side to fit the implements that he didn't do. Again when he saw it, he said "oh I forgot to do the other side".
Right after he left my property, I tried to use my tractor, the leak was so annoying dripping oil on my foot, the loader couldn't be used properly because of the handle, and I couldn't put on any implement because of the wing on one side of the arm.
I called them and explained, they agreed to come and charge 1 hour minimum. Even though it, all, was their fault, I agreed even though I was feeling it was unfair.
Next day the guy showed up, spent 15 - 20 minutes to fix, what he forgot to do when he put the tractor's parts together when it was in their shop.
Today, I received the new invoice, it was $386.23 with 3 hours labor * $125 = $375.
I checked my credit card, it was already charged. I called them inquiring about it saying that you spent 15 - 20 minutes fixing something that you were supposed to do in the first place. Their reply was, we charged you for the travel time!!!
A respectful business would fix their mistakes for no charge. Even though I, volunteerly, agreed to pay them, per their word, the one hour minimum, they charged me $386.23.
This was unprofessional, disrespectful, and a rip off.