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    Agren

    5.0 (1 review)
    Closed • 9:00 am - 6:00 pm
    Updated 2 months ago

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    7 years ago

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    Hearth Doctor - scuffed face of fireplace

    Hearth Doctor

    4.0(8 reviews)
    17.6 mi

    The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

    can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.

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    Hearth Doctor - No radiation shield on pipe- fire hazard

    No radiation shield on pipe- fire hazard

    Hearth Doctor
    Hearth Doctor - Vents installed at wrong width

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    Vents installed at wrong width

    Fortin's Home Furnishings

    Fortin's Home Furnishings

    2.6(20 reviews)
    49.5 mi
    •$$

    My family has purchased all our recent appliances from Fortin's. A few years ago, during the…read morepandemic, we ordered a new fridge. It took a while to arrive, as was the time, but no longer than any other place quoted us. We had great delivery, including bring it upstairs. More recently, we bought a new stove. Ended up getting a showroom display because it was the last one, so we got a great deal on it. The staff and owner were very helpful in finding us something that was perfect for us. It's an induction top and exactly the right size and shape for our kitchen. It has been working exceptionally well for us and we are so happy we switched to induction! Overall, we have just been pleased with the durability and service, especially compared to other places we have shopped for appliances over the years.

    Fortin's is The Best; wish I'd found them years ago. I am now a diehard fan and have been very…read morehappy to tell everyone who loves my new living room area that they should start with them because their search will end at Fortin's!!! Darren was a great help as our salesperson; both the selection and the variety of choices were large, but he never hurried me. It seemed to be all about making the customer happy! Their prices were very reasonable, and they will work with you. Mitch in the delivery department happily allowed me to change the dates in order to give us time to replace old carpet before the new items arrived. The kids who delivered were great!! It was on time, quick, neat, and noooo problem. A small glitch about what was to be removed/disposed of was handled quickly with a phone call, leaving a happy customer. Seriously, these people are the best----from the greeting as you first come through their front door to the minute the delivery crew smiles, thanks you, and walks out of your home leaving you with a beautiful and comfortable new living room like mine!!

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    Fortin's Home Furnishings
    Fortin's Home Furnishings
    Fortin's Home Furnishings

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    Agren - mattresses - Updated October 2026

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