It always has what I want if I have a question, they escort me right to the item I am looking for…read more I found everyone in the store to be helpful.

Excellent service! Always find what I'm looking for great prices staff is amazing always eager to…read morehelp.

Over the top customer service earns my local Ace Hardware 5 stars in my book! They always manage to…read moreanswer my questions (and I usually have a LOT!) and if it's not in stock Kelly is happy to order it. I make handcrafted soap and Guild's Hardware is the easiest - and least expensive - way to buy the lye I need. Unadvertised specials and some creative marketing make shopping there a fun experience.

Good hardware store in terms of inventory. Poor hardware…read morestore in terms of friendliness and customer service. Know what you want to purchase when you go in and don't plan on getting any help. Lastly, I know this is a hardware store and not a daycare, but to deny a 3-yr old of using the potty in an emergency seems pretty cold-hearted. Especially since we're locals and spent over $500 on this particular visit.

I've been coming to your store for nearly 20 years now, or since you open, without incident…read more However, today at the case register, I met a woman I never seen before. She said her name is Elizabeth Walbridge. Attached is her pic. She was horrendous towards me. I bought a pot that costed roughly $100. See pic. The price listed on the shelf said $75. She rang it up as $108. I showed her the tag, she said it was wrong and asked me if I still wanted it. I said yes. I drove home and found the real price tag inside the box which was $98. I drove back and her words to me were: "Fine I will give you back the $10 if you promise never to come into this store again." On video. Everyone else there is helpful and friendly. Why do you have someone who treats people like trash working there? I would love to know. Is she part of your family owned business? SEE VIDEO: https://youtube.com/shorts/lqg8_y5_YMg?feature=share

Big upgrade since they joined Ace Hardware family- more product, better quality. Prices remain a…read morebit high but it is the Great Northern Woods. Customer service seems to have improved as well.

Ran into the store at 5:57 right before closing and they were really helpful in showing me where…read morethe ear plugs were. The store looked amazing so will be going back.

This hardware store has a great selection and very helpful employees I worked with Anne today. I…read morehave found everything there from unusual light bulbs, Toilet snakes, Insect products, Gardening gloves and nuts and bolts. It's a one stop hardware store regardless your needs. I have always got great service by their friendly knowledgeful staff. They also have a good return policy.

From the owner: Founded in 1908, Aubuchon Hardware is a family-owned hardware store chain in the United States,…read morewith over 100 stores throughout New England and upstate New York. Aubuchon Hardware stores also offer many convenient services, including free assembly and buy online pick up in store.

Great people helpful people odd selection but always has what you're looking for and the sales are…read moreamazing every season !! I love this place been going there for over 30+years and would rather go there then a big box store .

Small-town hardware store that carries everything from plumbing & carpentry supplies to kitchen…read morepans.

I lost a very unique snowboard binding part, and after calling around to all of the local stores…read moredealing in my binding brand and coming up empty, I went to the nearest hardware store. Jeremy at Aubuchon took the time to find a very functional alternative combination of parts that quite literally saved my trip to Sunday River. Top-notch customer service. Thanks again Jeremy!

Sherry, the manager, was less then helpful. We asked a question and she pointed in the general…read moredirection and continued along her way. We were looking for a product that the website said was in stock but couldn't locate. We ended up going to the register and asking another worker for help. They looked in the back room but were unable to locate the item we were looking for. They located a larger, presumably more expensive product, not sure how much because the product wouldn't scan. Being the end of summer you would think they would want to sell any remaining stock of weed wackers they had but no one seemed overly willing to make a sale happen.

I have been a regular customer of this Hardware chain store (since 1987) and I can sincerely say…read morethat the service that I have received over the years and continue to receive has been extraordinary. The Waterville store is always very clean with shiny floors and is always well stocked and properly lit . Rarely are they out of an item that I have an instant need for. Greeted by friendly faces who are always eager to assist and even though I am well known to them; I still am greeted and asked if I require assistance. Bought to much or the wrong item or simply changed your mind, NO PROBLEM, you get your choice either a replacement, money back or account credit...merely bring your receipt. This type of service and attention is rare is today's business climate; even from entities that claim they provide customer service. First you have to know what customer service is before it can be rendered and the store manager is responsible for that training and making certain that the corporate policy of customer service is adhered to. I believe Aubuchon is the epitome of how to render knowledgeable, authentic, genuine and personal customer service. Now, they don't have everything that the big box stores have but they have enough to take of almost anything you require and if they don't have it and I if you can wait they will get it from their Massachusetts warehouse. Hint: Get on their e-mail list and receive weekly incentives and promotions.

I stopped by the Waterville store to have my chain saw sharpe. I was told they no longer sharpen…read morechain saws.