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    8 years ago

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    Mariette Felicie Martinez, EA

    Mariette Felicie Martinez, EA

    (26 reviews)

    After relocating from Burbank to Rancho Cucamonga, my husband and I needed a new tax person. I…read moresearched Yelp and luckily found Mariette. My husband and I were able to submit all of our tax documents electronically. We visited Mariette's office once to sign the final documents. Mariette is a true professional, knowledgeable and courteous. She returned all of our phone calls and emails in a timely manner. My husband and I will work with her for years to come. I highly recommend her services!

    I had very high hopes, but in the end I was very disappointed. I was initially impressed with the…read moreemails and reminders that I received from Mariette about our upcoming meeting. She seemed very on-the-ball. When we talked on the phone, Mariette was professional, friendly, and knowledgeable about bookkeeping. However, I felt rushed in our telephone conversation. Telephone conversations are one price, whereas if you want to meet with her in her office she charges much more. The fist time that I had a bad experience with Mariette was when I had scheduled a telephone conversation with her weeks in advance. Then just before the meeting, she asked to reschedule. I'm busy too, but I understand if we have to reschedule. However, she is booked weeks in advance and to have to reschedule an appointment with Mariette can now take about a month from the first time that you wanted to talk to her. I then asked to be rescheduled to a different date and time that she suggested. I called her at the time we had scheduled and I didn't know that she had scheduled with someone else at that time. She said that I had asked for that time, but that she didn't confirm that appointment with me. She said that I had to request that appointment within a 72 hour window. I understand what she means, but she also didn't tell me that she couldn't make that appointment with me because she gave it to someone else. So here I am with an appointment in my calendar to discuss something with her that I wanted to tell her about a month ago and if I have to reschedule again then I have to wait another couple of weeks. Then she told me that she would call me, but never did. I actually think that Mariette is a victim of her own success. I'm sure that she's good. I'm sure that she knows what she is doing. But I'm also sure that she is too busy for me and inconsiderate of my time. I see how many 5 star reviews that Mariette has and I realize that this one star review goes completely against what others have written. But none of the other reviews are from a Yelp Elite member or with anyone with more than a handful of reviews. And I seldom give a one star review.

    GYL Decauwer

    GYL Decauwer

    (7 reviews)

    Do not recommend. The customer service and tax planning services are poor. Invoices are incorrect…read moreand they feel justified billing greater than 50-75% more than the market value of CPA services. We asked for a breakdown of our billing after seeing the final fees and they did not add up to what we were being invoiced. Phone calls and email outreaches are billed at double the time that they are actually logging, etc. Signing with a CPA in this group will result in inflated billing and subpar work with errors, it is just not worth it. We are trying to work with them to correct these errors but unclear if we will be able to.

    The CPA I was previously using joined this firm. From the start I had difficulty getting responses…read moreto my emails, and they were extremely slow in completing my taxes, which includes a trust. I provided the information for the trust on January 15. There are others waiting for the trust taxes to be completed for their taxes, and it took GYL 2 months to complete what used to take my previous CPA a week. They lost or misplaced information I had uploaded to their site, and asked me to resend many weeks later. When they completed the trust taxes, I had questions. They provided inadequate and unclear responses to my questions. To top it all off, the charge for my personal taxes is over 75% more than I was charged last year! I have yet to receive the invoice for the trust taxes. I've asked them to justify an over 75% increase in fees. I doubt I'll get an answer.

    Agiline - web_design - Updated May 2026

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